Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is someone home at this address nearly every day all day longNo one knocked at this door yesterday and no driver has ever come by this house and not seen the cans out where they should be on Monday morningI have complained about this - times in the past several monthsYour drivers simply - for whatever reason - pass by this address and go on to other address to pick up the refuseThis can create a sanitation problemI am tired of trying to resolve this with incompetent and unresponsive customer service associates at WMI am going to start filming your agents as they pass by this address and go on to others Stop covering up, making excuses and pick up our trash as you are supposed to do

January 13,
*** ***
*** *** *** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let
us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, I agreed to credit the past due amount $leaving a balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

August 19,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

August 16,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
Thank you very much for confirming the service has been completedRegarding the $payment, our billing department is requesting further information so that they may proceedThey are requesting a bank statement showing the payment cleared, which would provide the exact day and amount that was taken. In addition, if you can get the tracer number from the bank, that would help find the payment fasterI will ensure this is researched once we have this information and apologize for the frustrationShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

July 21,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** ***
*** ***,
On June 12, (Account ***) Waste Management delivered one temporary 30-yard open top
container and removed it on June 16, The open top weighed tons
On June 29th (Account ***) Waste Management delivered one temporary 30-yard open top container and removed it on July 03, The open top weighed tons
Per your agreement with Waste Management, two tons are included in your base charge of $443.21, any tonnage over two tons is $per ton which you agreed toBecause you are a valued repeat customer I issued an adjustment to your account (***) of $
Per our phone conversation please find the attached scale report from Department of Weights and Measures.
Should you have additional questions or concerns, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares
[email protected]

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/8/and assigned ID ***
Sent: Friday, December 09, 7:AM Subject: Re: You have a New Message from Revdex.com
Regarding Complaint #*** The company has communicated they will resolve the issue by crediting my account and I have cancelled services This is the outcome I was hoping for. Thank you

Revdex.com:
The credit has been made to my credit card, in reference to complaint ID ***I consider this issue resolvedThank you for your prompt attention in this matter

June 24,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
In response to your last comment, Supervisor John confirmed he reviewed all the calls; there was no mention you could cancel without penalties*** *** has a valid 36-month agreement with an effective date of 8/1/2014, *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination.
Again, if *** *** would like to continue with the cancellation, please contact Account Manager *** at *** or by phone at ***
Cordially,
Nancy G***
WM Cares-Corporate Office

*** *,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
I want to apologize again for not meeting your expectations as your service providerThe credit of $for a missed pick on **/up should have been $I submitted an additional credit for the week of **/total credit of $**
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

July 18,
Re: Revdex.com Complaint * ***
Waste Management Account ***
Hello Carl,
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service
On February 10, 2016, you contacted Waste Management to set up service at the address *** *** *** *** *** When you started your service, your monthly base rate was $plus fuel, environmental, and taxesYou began service in the middle of the billing cycle, therefore your first invoice was prorated, which also included a one-time schargeYour invoices are generated every four months, and every year there is a price increase, in January 2017, you received your first increaseYour monthly base rate went from $to $per month plus taxesPlease visit our website at www.wm.com to view your past invoices
On April 18, 2016, your account was suspended for non-paymentWe received your first payment in August of 2016, and your account was reactivatedWe invoiced you on September 1, 2016, which incurred a reactivation charge and finance charges and a prorationWe received a payment on October for that proration bill. We invoiced you December 1, 2016, and did not receive payment, which caused the account to be suspended againWe received your payment on March 1, 2017, and invoiced again in March which included the April invoice and past due amounts totaling ***, which included a reactivation charge, finance charges and a re-delivery charge of $40.00, which was creditedAs of May 23, 2017, the account was suspended for non-payment, leaving a prorated balance of *** Please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

March 14,
*** ***
*** *** **
*** ** ***
Revdex.com Complaint# ***
*** *** *** *** *** *** ***
Dear *** ***,
Reference is made to the
above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** * *** *** *** ***
Very Respectfully,
Victoria H***
WM Cares Corporate

September 30,
*** * ***
*** * *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

January 13,
*** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

February 19,
*** ***
Cathill Rd
Sellersville, PA
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you; per our telephone conversation, I submitted a refund request for $Our billing confirmed they entered the request to our Accounts Payable department for processing the refund for next weekPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***

January 18,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
We have alerted our operations team and Route Manager *** confirmed he spoke to you and issue was resolvedIn addition, he confirmed our driver recovered your recycleI will continue to monitor your account to ensure we service
Should you have additional questions or comments or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

September 20,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Dear Ms***,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
After reviewing our internal records, you called multiple times to report no serviceOur agents placed the necessary request to have our driver returnOur driver continued to tag your account that your trash can was not outManuela confirmed she spoke to you and we are working on having our route manager perform a site check to determine what is preventing our driver from servicing your container. Manuela will continue to follow up with you for the next two months to ensure we have resolved your issueIn addition, we issued a two-week credit for the service failuresAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G
Customer Experience Agent- WM Cares

*** 25,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
It was a pleasure speaking with today; per our telephone conversation, I submitted the request to Billing to have the refund processed
Operations confirmed our driver removed the containers todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option *
Cordially,
*** ***

January 8,
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
It was a pleasure speaking with you today; per our telephone conversation, the credit of $will you apply to your March invoice leaving the balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

August 26,
*** *** ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

January 22,
Re: Revdex.com Complaint #***
Waste Management Account ***
Hello ***,
After listening to a call with Account Manager, Amanda, she advised she credited overages in the amount of $and you would be responsible for one remaining overage due to the amount of trash shown in snapshots taken, in which you agreedShe also advised to contact us if there were any issues in order to avoid possible future overagesAt this tme, no further overage credits will be placed on the accountAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares