Waste Management

I would like to thank Waste Management After seeing my report to the Revdex.com, they contacted me directly and worked everything out They replaced the wheels on the trash been and have been extremely thorough in their communication with me so that I knew how it was progressing I was also contacted by the route manager and he gave me the direct line to the local office so that I don't get directed through the regional office They have been very professional and I thank them for working through this issue with me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

July 21,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your service and appreciate the opportunity to address the concern
After researching our internal records, a credit for one-week of service was submitted to the city for service failurePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM cares-Corporate Office

January 13,
*** ***
*** *** ***
***, MI ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you; per our telephone conversation, you requested to cancel your serviceI canceled your service; scheduled the container removal for 1/16/2015, please leave containers out on curb from 6am to 6pm
I submitted the reversal for your payment, please allow 3-business days for the reversal to appear on your cardPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

Hello ***,
This letter is in response to your Revdex.com complaint # *** regarding your request to cancel your accountI sincerely apologize for any frustration you may have experienced
Account Manager Christopher confirmed he spoke to you on February 14,
2017, and tried to negotiate a lower rate and you declined and requested to cancel your account.
In reviewing your service agreement, *** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on February 15, for thirty-six (36) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if *** *** does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing term. Please see attached Service Agreement
*** *** failed to give Waste Management notice of termination within Section 2's allotted time-periodTherefore, the agreement automatically renewed for an additional 36-months. He may still elect to cancel the Agreement; per Section of the agreement, and he will contractually owe liquidated damages for early termination
If *** *** would like to continue with the cancellation, please email Account manager Christopher *** at c***@wm.com
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

June 5,
Re: Revdex.com Complaint#***
Waste Management Account# ***
Dear Ms***,
Thank you for taking my call today, and confirming our driver came out and recovered your trashPer our conversation, I will continue to follow up with you to ensure
our Route Manager Don calls you back and explains why we were not picking up your trashAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

July 31,
*** D ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** D ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager Ricardo confirmed he spoke to you and your service issue is resolvedIn addition a week credit was issued to your account for service failurePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Nancy,I have given two options regarding resolution:Termination of our contract with no penalty or fees to our companySeeing as how WM has changed the charges for the service and has damaged our property, this seems like a fair solutionReplace our yard container with a small recycling container for bi-weekly pi(as WM had originally agreed to).If you are not able to provide us with either solution we will be forced to take further action
Regards,
*** *** Construction Team

February 13,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address your concernsAfter reviewing our internal
records, Account Manager, Alexander, has attempted to reach you on several occasions at ***, the number noted on your accountPer your conversation with Alexander, it was explained that all rate increases are valid, and offered a new two- year Sales Agreement with lowered ratesHe explained that the new Agreement will give you the ability to dispute any rate increase in writing
*** *** *** signed a Service Agreement ("Agreement") with Waste Management, which took effect on July 1, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for Thirty-six (36) monthsThe Agreement automatically renews for an additional twelve (12) months renewal term if *** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** *** failed to give Waste Management notice of termination within Section 2's allotted timeTherefore, the Agreement automatically renewed for an additional 12-months
*** *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination, or may send a certified letter of cancellation at least (90) days, but not more than one hundred eighty (180) days prior to July 1,
If *** *** *** would like to continue with the service, please contact Account Manager, Alexander ***, at a***@wm.com
Again, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

March 4,
Re: Revdex.com Complaint# ***
Mr***,
In response to your last comment, I regret I was unable to save your business from cancelling your Waste Management services and would like to thank you for the many years of doing business with us
Per your service agreement the rate of your liquidated damages are the last three months of your most current invoiceI can confirm you will not be charged a removal fee for your container which is a savings of approximately $
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Victoria H***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Only one note, I called several times after April 27th to the local *** office to verify the sale and that my balance was $Need more communicating between yourselves to avoid future complaints such as mineThank you for clearing everything up.*** ***

June 16,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** [mailto:***] Sent: Tuesday, June 02, 2:PM To: drteam Subject: Re: case # *** thank you, I will be looking for further response, have a great day thank you Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Problem:For the 2nd time in a year, Waste Management has failed to notify me of any changes made to my service related to day or locationThey changed the pickup day in my neighborhood from Thursday to MondayWaste Management just very recently sent out a calendar for showing the days of serviceIt was the same as in 2015, ThursdayI had called WM to request a pickup since they failed to notify me of the change and was then contacted by a local agent who stated that my trash would be picked up today, 1/6/It was not and when I called the dispatch office they stated their trucks were in for the night and could not give me any reason as to why it was not doneThis is my 3rd issue with waste management in less than a yearFirst time for the same reason, not being contacted about changes, and the 2nd time was the garbage guys didn't take my trash but took everyone else's in the alley, for some unknown reasonI've been using WM (not by choice) for almost years now and have had more issues than years of serviceUnbelievable for something that I shouldn't have to worry about when I do things right on my endJust paying the bill and putting the garbage out in the desired mannerI wish I had an option for this service provider because it MOST DEFINITELY would NOT be Waste Management.TranslateDesired Resolution / OutcomeDesired Resolution:No further contact by the businessselectDesired Outcome:I want my trash picked up as stated it would beI want to be notified in the future of any and all changes related to my service, whether it be from WM or my local borough
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thanks for your helpAs I suspected all I needed was to get somebody in Waste Management to pay attention to my requestIt's too bad it took your intervention to get them to do so but once they did so they seemed happy to accommodate itThanks

August 4,
*** ***
*** *** *** ***
*** ** ***
*
Revdex.com Complaint# ***
Re: Waste Management Account# ***
Ali ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

September 14,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
Account Manager Kristopher confirmed your account would cancel as of October 1, 2016; you would not owe liquidated damages for early terminationHowever, you will owe all existing services through the end of the month including the standard removal charges
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 15,
*** * ***
*** *** ***
*** ***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy G***

July 22,
Re: Revdex.com Complaint#***
Waste Management Account # ***
Dear Mr***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
Upon reviewing your account, Account Manager James confirmed, he spoke to you yesterdayJames stated an agreement was made; a one-month credit applied to your accountIn addition, you will keep the service at once a month pick up.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

June 2,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Route Manager Cameron confirmed, he spoke to you today and service issue was resolvedPer your refund request, your city pays for your trash service, therefore there is no refund owed to youPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Cordially,
*** ***
WM cares-Corporate Office

October 31,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office