Waste Management

*** *** ***
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
*** ***
WM cares-Corporate Office

August 25,
*** * ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

May 18,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint#
WM Account# ***
Hello ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
It was a pleasure speaking with you; per our telephone conversation, I submitted the refund requestPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

November 11,
Waste Management Account# *** *** *** ***
Re: Revdex.com Complaint# ***
Dear Ms***,
As resolution to your complaint, Waste Management adjusted $20.00, as a one-time courtesy to your account which will reflect on your next invoice
Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

June 2,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I rented *** *** *** from the *** *** in Fenton and I left those premises in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
According to our records we do not have a singed copy of a new contract beginning in August of Our contract expired in August of and at that time went to a month to month agreement unless someone signed a new agreement and didn't tell us, we have no record of a newly signed agreement Additionally, Mike S*** a manager at that location did ask the girl who no longer works for you to cancel service and the call supervisor told me he could not access those calls that Mike made all he could do is look at the notes in our file At any rate, unless you can produce a signed contract beginning in August of 2014, we are not under contract with you and are unwilling to do business with you any further Cristal M C***

August 15,
*** * *** *** *** *** ** ***
Revdex.com File# ***
Waste Management Account# *** *** *** * ***
*** *** ***
I am referencing the above-mentioned Revdex.com
complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
***

Upon review of the call you made with *** *** on *** **, ***, I changed the cancel date from *** *th to *** **thOnce your container/s is removed I will issue a refund request and it will be mailed to *** *** **, ***, ***Your refund may take 6-weeks for delivery
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

*** *** ***
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced is***s with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department is***d an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
*** ***
WM Cares

June 3,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# 010-***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize
that you experienced service issues and appreciate the opportunity to address your concerns
After researching our internal records, Senorina confirmed she spoke to you yesterday; you confirmed the containers were removedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me In addition, there is a WM waste can at my address ON THE CURB(no trespassing)-please remove it ASAP

May 19,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal and delivery of your containers and appreciate the opportunity to address your concerns
Operations confirmed our driver delivered the trash and removed the recycle containers yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

September 8,
Revdex.com File# ***
Re: Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action
to correct them
It was a pleasure speaking to you today; thank you for confirming we serviced your trash yesterdayPer our conversation, a month of credit applied to your account for the service failureIn addition, I will continue to monitor your account for the next month to ensure your trash is not missed
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 5,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last comment, on May 03, a credit for $applied to your account for the extra container chargeAt this time no additional credits are owed, if you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

November 20,
*** ***
*** *** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

esolve my complaint
[Provide details of why you are not satisfied with this resolution.] I'm glad they closed my account but it should not have taken so many requests to do soI never had such a negative experience with a business or customer serviceThis company only resolves issues if you are persistent and there is no effort on their part to satisfy their customersI do not understand how they have an A plus rating with the Revdex.com when there are so many negative comments and u happy customersSeems unfair that they are graded based on them pretending to resolve complaints rather than the number of unhappy customersIt seems the Revdex.com is not looking out for the consumer with their rating determinationWhy not base it on the complaints? Most people don't look past the rating when it's an A plusI reject waste managents resolution because rather than finally closing my accout after several requests from me they should have done more to keep me as a customerI would not recommend them to anyoneThey should be paying me back for the past year of horrible service
Regards,

June 5,
I*** * ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
Isaac C D***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

July 8,
*** ***
*** ** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Refund and appreciate the opportunity to address your concerns
After researching our internal records, we issued two reversal back on 8/05/one for $ back to *** *** card ending in *** and $back to *** *** ending in ***Please check your *** *** statement to see the reversalsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***

June 23,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
Upon reviewing your account, I attempted to reach you at *** and *** and I was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your complaintIn addition an adjustment applied to your account leaving a credit of $4.25.Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *.
Cordially,
Nancy ***
WM cares-Corporate Office