Waste Management

May 21,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

July 13,
*** ***
*** *** *** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option **
Cordially,
Nancy G***
WM cares-Corporate Office

February 10,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

June 30,
Revdex.com File # ***
Re: Waste Management Account #***
Hello MrsDent,
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you contacted us and stated your home is vacant, and you needed to cancel the accountOur agent ***, explained, while your home is vacant, we can place the account on a “Vacation Hold.” Your Vacation Hold will last for months, effective March 16, 2017, through December 16, Please be sure to contact us early December to extend this vacation hold for an additional months, if the home is still vacantAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

November 17,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

June 25,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

August 31,
Re: Revdex.com Complaint #***
Waste Management Account #***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
Account Manager *** confirmed he spoke to regarding the removal chargesPer your agreement, there is a removal charge of $plus taxesAs a courtesy, *** issued a $credit, leaving a balance of $At this time, all charges are valid and no further credits are due on your account
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

February 13,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am just waiting to for verification from the collection agency that they have cancelled it. Thank you all***

May 24,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report our driver is placing your container in the middle of the driveway and to report we missed your trashOur agents sent the necessary information to our operations to address the service issues, and to have the trash servicedHowever, our driver continued to misplace the containerTherefore, you filed the complaint, to assist with your complaint. Our agent *** confirmed she spoke to you and the trash was servicedHowever, our driver continued to misplace the container*** reached out to our operations to address the container placementIn addition, a one-month credit applied to your account for the service failure
*** will also monitor your account for the next month to ensure our driver is placing the container in the designated spotAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

August 11,
*** ***
*** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

Ms*** ***,
I apologize for any frustration our billing has caused you, as mentioned in my previous response I credited you the removal charge and I attached the invoice for your recordsWaste Management bills quarterly once our containers were removed we charged a removal charge and sent out the invoice
In regards to the transaction of $into your checking account, please send proof Waste Management caused you to receive bank fees and I will be happy to look into the matter further
Very Respectfully,
*** ***
WM Cares-Corporate Office

January 14,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Ms*** * ***,
In response to your last comment, ** *** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on October 23, for sixty (60) monthsPursuant to Section of the Agreement, the initial term of the agreement is for sixty (60) months and Agreement automatically renews for an additional twelve (12) months renewal term if ** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing term** *** *** failed to give Waste Management notice of termination within Section 1's allotted time periodTherefore the Agreement automatically renewed for an additional 12-month and continued to do so until your recent call to us on September 30,
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

September 8,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Senorina confirmed she spoke to *** and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

June 9,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Ms***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called on June 8, 2017, to report we did not service your trash on June 7, We reached out to our dispatch department, and had a driver return to collect your trash on June 8, Our agent *** reached out to you and confirmed your trash had been collectedTo prevent any future service issues, our agent *** will continue to monitor your account for the next monthAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

November 11,
Re: Revdex.com Complaint ***
Waste Management Account #***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will
immediately take action to correct them
After researching our internal records, your account canceled effective 9/30/leaving a credit of $28.53. Once our billing processes the credit I will issue a refund
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Yes this is the best numberI did receive a call and he left a voicemailThe call back number provided was disconnectedI tried calling several times. I called corporate to request the *** ** direct numberThey said they could not provide thatHow can I not talk to a local representative??? The man said he would put in a request for an operation manager to call me by ***No one ever calledAnd yes, I pay $per quarter, this issue has been going on for every bit of a quarter, yet I was only reimbursed $25. Thanks, *** *** *** *** ***

November 5,
*** * Kirkpatrick
*** *** **
*** ** ***
Re: Revdex.com Complaint#
WM Account# 287-
*** * Kirkpatrick,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns
Upon review of your account, your refund request is submitted; I requested the refund to be expeditedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** Giblin
WM Cares-Corporate Office

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
They basically just told me to go take a long walk off a short pier Obviously, that is not acceptable I have also filed a complaint with the City of Milwaukie The Finance Director has informed me that they will be contacting their liaison to resolve this issue I have sent a note to City Management requesting the WM agreement for the City not be renewed again and have outlined my ongoing issue with WM over the years We have many local trash providers in the City who provide much better service for a lower cost
Regards,
*** ***