Waste Management

February 27,
Waste Management #*** *** *** ***
Mr***,
This is in response to your last comment Pursuant to Section of the Agreement, Waste Management reserves the right to increase the Charges payable by the customer during the term of the agreementLtanya, account manager for Waste Management spoke with you on February 18, and offered you a lower rate which I attached in my previous response to the Revdex.comWould you like me to resend it?
In regards to the monthly container service charge of $7.75, this charge covers an exchange of your container (cosmetic reasons)If you elect to have the $waived the cost to exchange your container (for cosmetic reasons) is $Keep in mind Waste Management will repair or replace a broken container at no cost to you
We certainly do not want to lose your business and understand how important it is to have reliable service In March of we discussed the reason you were not serviced (low wires) and snowBecause you are a valued customer I added the adjustment of $for the missed service at that timeI do not currently see any service issues noted on your account, if there is, please let me know so I can address any issues you are currently experiencing
If for any reason you call or email your local Waste Management office and do not receive a response within hours, please feel free to reach me or anyone in our corporate office at *** or call us at *** option
I hope this helps to clear up any questions you have relating to your Revdex.com complaint, if it does not please call me at *** option or you may email me at ***
Respectfully,
Victoria
WM Cares
Waste Management

*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and
patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

May 3,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your payment, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you contacted us multiple times regarding the double payment you madeThe information was sent for research, and your payment was located and applied to your accountI have requested the refund of $be expedited, and once I receive the check number and the date is going out I will call youAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Sent: Monday, February 12, 12:PM Subject: RE: Complaint ***[...] I can now close this complaint on the Revdex.com website favorably! Because the Waste Management website still displays the incorrect charges, I will continue to monitor it until that is corrected as well, as I have been assured it will be In the meantime, I have the invoice to substantiate that the actual balance due on my closed account is zero, in the rare event this phantom debt were to fall into the hands of a collection agency.Thank you again.*** ***

March 6,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear ***
I apologize that you experienced issues with the removal of our container, and appreciate the opportunity address your concerns
I alerted our operations to expedite
the removal, and our Route manager confirmed he came to your property to remove itHe stated the container was not out on the curbOur driver will attempt to remove it on WednesdayPlease accept our apologies for the frustration caused by this situation
Should you have other questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

June 26,
*** * ***
* *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and I appreciate the opportunity to address your concerns
After researching our internal records, our billing department is processing your refund check in the amount $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

June 20,
*** ***
** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We
are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 31,
*** * ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

July 17,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Operations confirmed our driver serviced your container; Route Manager *** attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
*** ***

February 18,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Respectfully,
Nancy G***
Waste Management Corporate

November 4,
*** ***
*** *** **
*** ** ***
*** *** *** *** *** ***
** *** ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Payment and appreciate the opportunity to address the problem
Upon review of your account, the payment on 9/29/for $did not apply to the Current ResidentIt applied to your account for your 10/01/invoicePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

October 13,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will
immediately take action to correct them
Upon researching our internal records, we sent you an email on 9/15/quoting the extra pick up charge of $(plus fuel and environmental charge)Since we did not receive a response back, we did not schedule the extra pick upOn 9/16/2016, you called; requested the extra pick up and we serviced the same day
Per your service agreement, it states extra pickup charge is $240.00, at this time no credits are due and all charges are validPlease see attached service agreement
We have attempted to contact you by phone at *** to resolve your issue, but were unable to reach youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 16,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

December 16,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called on 12/12/to report no serviceOur agent advised you due to the weather we could not service, and we would service double on your next service dayOn 12/13/2016, you spoke to Manuela and she advised you due to the weather issues, we were unable to return earlier in the weekPer your conversation with her on 12/16/16, you confirmed we recovered your trash and recycleIn addition, Manuela will follow your account for the next month to ensure no service issues
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

December 30,
*** ** ***
*** ** *** ***
*** * ** ***
Re: Revdex.com Complaint# ***
*** *** *** *** ***
Dear *** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
*** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** ** ** *** ** ** *** ** *** *** **
Respectfully,
*** ***
Customer Experience Agent - WM Cares

July 13,
*** ***
*** *** *** *** ***
***, OH ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, you were invoiced $plus taxes totaling $for the overagesPer your Service Agreement, the overage charge should be $per cubic feet plus taxesA credit was issued for $to offset the billing error, attached is your service agreement and the picture of the overagePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option **
Cordially,
Nancy G***
WM Cares-Corporate Office

October 21,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
In response to your last comment, the county is cleaning up all of the yard waste. Please contact them for more information at 321-633-
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

May 20,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***
WM cares-Corporate Office

May 11,
Re: Revdex.com Complaint# ***
*** ***,
In response to your last comment, *** *** with *** *** *** confirmed, you are picking the rental car up todayIf you have questions or comments regarding this matter please reach out to *** *** at the Claims Department of *** *** ***Phone: 636-922-7933, Fax: 855-276-or ***ua_***@gbtpa.com
Cordially,
Nancy ***