Waste Management

September 16,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Ms***,
Our Route Manager Mathew confirmed he delivered your containerShould you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Nancy G***
Customer Experience Team Lead - WM Cares

*** 8,
*** ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option *
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Yes, they did service my recycle bin last Thrusday after my repeated calls. I am not accepting of only a two week credit due to the hours I have had to deal with your company on the phone. You are not open after so you have required me to take additional time out of my WORK TIME to deal with this. I requested a $credit. You can apply the week credit toward this $and issue the difference that is what I would be willing to Accept.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Again, no invoice was attachedSo I still don't know what "services" totaled $As I've requested numerous times, I want a statement explaining where my money wentThe company can choose to send me my statement via the email on file and/or the address on file (address forwarding is in place with USPS)I will allow days for my request for a detailed statement to be sent to me, if not I will pursue this matter further.
Regards,

May 4,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# 203-
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, I submitted an adjustment for $37.71, leaving a zero balance on your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-*** option
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Thank you for your offer however your contract requires a business to pay unrealistic payment to cancel serviceWe have taken this matter to our attorney and we will be pursuing another way to handle the contract and end the business practices that Waste Management utilizes.
Regards,
*** ***

December 15,
*** ***
*** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

February 18,
*** G***
50th Avenue North
Plymouth, MN
Re: Revdex.com Complaint# ***
WM Account# ***
*** G***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

March 8,
Hello ***,
This letter is in response to your Revdex.com complaint # *** regarding the refund requestI sincerely apologize for any frustration you may have experienced
Our records indicate that we replied to your original request to cancel on February
6, 2017, and offered a promotional price to retain your businessWe did not cancel the account because we were waiting for a response to the offer, which we never received
Your account canceled, effective March 1, Per the refund policy, it states on your invoice’sYou are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepayment
If you would like, we can resume your services, for the remaining periodAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

July 20,
Revdex.com case # ***Re: Waste Management Account# ***
Hello ***I apologize that you experienced issues with your refund request and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and
reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.After researching our internal records, you called on July 17, 2017, to cancel your accountOur agent scheduled the cancellation and advised you that we do not issue refundsI want to apologize for the miscommunication on our part; appreciate you taking the time to let us know
Per your refund request, we reached out to our billing department to process your refundOnce we receive the check number and the date it goes outWe will call you with the informationAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option 3.Very Respectfully,Nancy G***Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you to both the Revdex.com and *** from Waste Management for resolving this so quickly and fairly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
They refunded all of the moneyThank you so much for all of the help. ***

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/21/5:55:PM and assigned ID ***Sent: Tuesday, *** 05, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** The complaint has been resolved Thank you very much for your help. *** * *** Regards,

April 20,
*** ***
*** *** ***
*** *** ** ***
Revdex.com File# ***
Waste Management Account# 674-143602 CREEK RD
Dear *** ***,
Thank you for reaching out to Waste Management regarding the invoice you received, David N confirmed he spoke with you on April 19, and explained the account balance is $and no further collection attempts will be made
We confirmed that no service was provided at the address listed above and the balance on the account was invalidThe account is closed to prevent any future billing
Once again, please accept our apologies for any inconvenience this may have caused you
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Victoria ***
WM Cares Corporate

June 24,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
Upon reviewing your account, we received a call from you on January 01, to discuss the billingYou disputed the invoice for $727.00; the agent advised you that she would enter an adjustment; mentioned if it is not correct we would correct it The adjustment was then approved for $515.94; upon further review I found the adjustment should have only been for $plus fuel and environmental chargesBecause you called on December 05, to request a pick up and we should have invoiced $plus the fuel and environmental chargesHowever, because of Waste Management error we will honor that amountTherefore, the charges are valid and the balance owed is $216.34, please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

September 10,
*** E ***
*** S*** St
*** ***, CA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** E ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

July 10,
*** *** ***
*** *** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed
against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, the removal charge was adjusted and your account is at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

February 12,
*** *** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management regard your billingI appreciate the opportunity to address the problem
After researching our internal records, your account is at a zero balance; we have notified the collection agency to stop collection callsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

October 31,
*** ***
*** *** ***
*** *** ** ***
Waste Management Account# *** *** *** ***
Re: Revdex.com Complaint# ***
Dear *** ***,
Thank you for the opportunity to address your billing
concernsI would like to apologize for the inconvenience you have experienced with Waste Management; I understand how frustrating this must have been for you
When we spoke on the phone I explained our records indicate David with *** *** called to set up service because per the *** ** ** *** *** a tenant is not authorized to setup serviceI reviewed the call between our agent and David to understand where the miscommunication happenedOur records indicate we advised David of our $setup charge and quarterly invoicing of approximately $which includes administrative, fuel & environmental charges & taxesYour invoice included a prorated amount for September
Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They initiated what they termed a "corporate complaint" which I believe will do nothing to resolve my situation This solitary lien on my property, for an original bill of $61.89, placed without my knowledge in 2011, and is now blocking my home mortgage refinancing I paid their bill on 2/1/for $123.78, and they never applied the payment properly I don't know what a corporate complaint is going to do to resolve my issue Typical corporate double-speak, responding while doing nothing for you
Regards,*** ***, an unhappy customer of WM