Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined at this time the proposed action would not resolve my complaint
I appreciate Waste Management's attention to this and as we discussed I am waiting to see if ***'s response will finally resolve the matter
Regards,*** ***

August 19,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, the removal and late charges were adjusted, leaving a balance on the account of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 29, 2*
*** ***
* *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,As I stated in my last reply that I would continue until contract was up.However this is the 3rd straight week in a row that my trash has not been picked up.I am asking that Revdex.com take action for me againist this companyThey are not providing the services which I have paid for in advance.Please feel free to contact me anytime of day or evening regarding this matter.Thank you*** ***

March 12,
*** ***
***-C N*** Rd, *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Refere**e made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patie**e
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Na**y ***
WM cares-Corporate Office

August 1,
** ***
*** * *** *** *
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# ***
** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

May 4,
*** ***
*** *** *** ***
*** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account#*** *** ***
Dear Ms***-***
The Revdex.com has contacted us to let us know about
the complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concern
In review of your account, October you had an annual rate increaseAfter many failed attempts to reach you by phone and email your account manager mailed you a new service agreement which you signed and returnedYour new agreement went into effect 02-01-On February 25th an adjustment of $was placed on your account for the January invoice Because you are a valued customer we agreed to adjust your current balance to zero clearing out your past due balance
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Respectfully,
***
WM Cares-Corporate Office

November 5,
*** *** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After careful research of our internal records, our billing department issue a refund request for $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory with one conditionI would be completely satisfied with the total amount owed reduced by half and my services restored from the business listed in the complaint
Thank you.*** ***

The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced issues with your *** service and appreciate the opportunity to address the problem
As you requested, your *** was removed on *** *** ***, our market area
was experiencing operational issues that prevented them from collecting within the three business day windowI do apologize for your experience with Waste Management up to this point
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM Cares

Revdex.com:Once I get the container and my broken one is removed I will accept the business responseThanks
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

October 31,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
In regards to your last response, Account Manager *** stated, you were going to meet with her this week to go over the credit you requesting and was unsuccessfulShe went to your place of business; she could not go onto the property because it's all locked up with gate codes
However, she emailed, text and even left several messages; you made no attempts to reach herAccount Manager *** called you again today; left another message, please call *** at *** or email *** to resolve this complaint
Cordially,
*** ***

March 31,
Re: Revdex.com Complaint# ***
Waste Management Account # ***
*** *** ***
After researching our internal records, our billing department is processing your refund checkOnce I receive a check number and the date it mails out, I will call you with the information. Please accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

July 7,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last response, I am working with my billing department to get the reversal corrected I will call you with the information they provide mePlease accept my apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM Cares-Corporate Office

July 28,
Revdex.com case # ***
Re: Waste Management Account# *** *
Hello MsNall
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding your missed trashOur agents advised you the account is suspended for nonpaymentOur agent, Tonya confirmed she spoke to you and trash was recovered. In addition, you will be making the past due payment on Monday to reactivate your accountAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/30/and assigned ID ***
Regards,

November 10,
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
I would like to take the time to apologize for the frustration caused by this situationWe have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I really hope this time it's for real. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

June 24,
C*** *S***
*** N C*** Ave
*** ***, MI 4***
Re: Bett** Business Bureau Complaint# ***
WM Account# ***-***
C*** *S***,
Ref**ence made to the above-mentioned Bett** Business Bureau complaint you filed a*ainst Waste
M***ement. We would like to provide you with our response
We are in the process of reviewin* our int**nal records and will provide resolution; we appreciate your time and patience
If you have questions or comments re*ardin* this matt**, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Cordially,
Nancy *iblin
WM cares-Corporate Office

October 19,
*** *** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office