Waste Management

August 18,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear *** ***
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns
After researching our internal records, you
contacted us multiple times to dispute the charges on your accountOur agents continued to advise you the balance was validOur agent *** researched your account and determined you did not receive servicesWe adjusted the balance on the account to reflect zeroAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

July 9,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of the container and appreciate the opportunity to address the concern
Operations confirmed our driver removed the container todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy
WM Cares-Corporate Office

October 7,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Tawana confirmed, she spoke to you today and mentioned our Route Manager spoke to you and service issue was resolvedIn addition you requested not to cancel your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

December 5,
*** * ***
*** * ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your payment and appreciate the opportunity to address the problem
After researching our internal records, Waste Management processed your payment on 11/24/for $69.70; it was declined on 11/24/On 12/01/a payment for $was processed and has not declinedPlease see attachmentPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***

August 10,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Ms***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and they confirmed our driver recovered your trash on August 8, In addition, your refund check will be placed in the mail on August 12, 2016; I will follow up with you next week to ensure you receive your refund check.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 9,
Revdex.com Complaint# ***
Waste Management Account# ***
*** *** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
I alerted our operations team and they confirmed we recovered your trash on 08/09/In addition, I will continue to monitor your account for a month to ensure we provide the serviceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 25,
Revdex.com File# ***
RE: Waste Management *** ***, ***
Dear Mr***,
Again, please accept our sincere apology. We will work immediately on getting this resolved
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

May 11,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

September 16,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Heather,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
After researching our internal records, our billing department confirmed, check# *** was place in the mail on 9/12/Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

April 21,
Revdex.com Case# ***
Dear Mr***
We want to apologize for not meeting your expectations as your service provider; would like to schedule the Bagster to be picked upWe attempted to reach you at *** we were unsuccessfulPlease provide the best telephone number you can be reached
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Respectfully,
Nancy ***
Customer Experience Team Lead - WM Cares

December 30,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
Nancy G***
WM cares-Corporate Office

December 21,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced billing issues
and appreciate the opportunity to address your concerns
On September 19, 2016, you contacted Waste Management to request another credit of the $reactivation chargeOur agent advised that we could not issue the credit, as one was already given in April for the same issue. You called the corporate office on December 20, 2016; spoke to ***; she offered to waive half the reactivation charge as a final credit for the life of the account, and you acceptedWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have additional questions or comments or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

November 9,
*** ***
*** * *** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $We recommend setting up auto pay at WM.com to avoid any future reactivation chargesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

January 11,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am cancelling my service with the company as this is not the first occurance

November 28,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
Dear Ms***,
After review of your canceled account, we have determined the remaining balance of $from the removal service will be adjusted to clear the balanceThe removal is considered chargeable to aid with the cost of a different truck, driver and the refurbishment of the collected containersWe hope this clears up any questions you may have with the removal serviceThe adjustment may take 24-hours to reflect on the canceled account
Should you have any questions or comments regarding this matter, please feel free to discuss it [email protected] or by phone 713-512-option
Very Respectfully,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you

July 19,
Re: Revdex.com Complaint * ***
Waste Management Account ***
Hello Zachary,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report we did not service your recyclingYou were advised that the misses were due to Operational delays, and a credit was placed on your accountOur agent, Jeanne, confirmed she attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaint
In addition, our operations confirmed that the service has been completedJeanne will monitor your account for the next month to ensure the service is completedPlease accept our apologies for the frustration of this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
*** Giblin
WM Cares Corporate

September 28,
*** ***
** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
Terry ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
we are putting men on mars and now it is more than months that waste management of alameda cohas continually stalled time, given me hard time, sent our account for collection for service that they themselves admit NOT provided. this typical corporate-america style response only aggravates the ongoing issues
Regards,
***