Wayfair

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order In an effort to rectify the complaint, we are stepping outside of our return policy and are refunding the customer in full for the Signature Design by [redacted] - North Shore King / California King Poster Posts We are proud to offer our customer’s a day return policyPer our policy, return shipping costs are deducted from the customer’s total refund However, in the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint Kind Regards, [redacted] Wayfair.com

I understand that you reserve the right to cancel orders with prior notificationBUT that is not what happened in this caseI was told that I WOULD receive my orderI'm sorry, but no matter how many generic, copied and pasted messages you send me, it will not change the fact that your company was wrongYou told me one thing and did anotherI paid for merchandise that I was later refusedI did not want a refund, I want what I was originally offered by your companyThe products that I ordered at the price that I ordered them atThis is a classic "Bait and switch" scenario I will again request that I be granted the opportunity to reorder the merchandise that was cancelled at the discounted price that I was promised on 9/so that we can resolve this case Regards,

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still have NOT received the [redacted] return mail document from the company Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience this customer has experienced with her orderThe customer placed two orders with us on February 17, One order was placed for two American Furniture Calcutta Rocking Chaise Recliners and the other order for the [redacted] Dining setIn July 2014, the customer contacted us to let us know that one of the American Furniture recliner chair’s levers was not working correctly and one of the [redacted] chairs was defectiveAfter several correspondents, we were then told that both recliner chairs had issuesAfter much back and forth, we agreed as a onetime courtesy to step outside our policy and provide a full refund in the amount of $for the recliners only We have provided this customer with the manufacturer’s contact information as they are the warranty providersSince the order was received in 2012, Wayfair no longer covers damage or defects that occur to an itemWe handle standard returns, defects, and damage issues within days of deliveryThis policy is outlined in our return policy which is accessible via the following link, [redacted] Please contact Karen Macomber at ###-###-#### with any questionsWe thank you for your attention to this matterKind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As previously explained that is not an acceptable solution You clearly have several of these items currently in stock so I expect you to send me one of those I realize your system made and error but as a business you need to take responsibility for that error and make it right with your customer I look forward to receiving my couch.! Regards, [redacted]

To Whom It May Concern,We cannot apologize enough for the inconvenience the customer experienced with her orderThe customer has returned the merchandise and has been provided a full refund of $315.80.When the customer placed her order for the Flash Furniture 29" Bar Stools, our listing inaccurately described them as swivel bar stoolsWe have no desire to mislead our customers and regret when these rare inaccuracies occurWe have updated our listing to accurately show the correct product information.We reached out to further apologize and provided the customer with a 15% promotional codeIf the customer has any additional questions or concerns she may contact [redacted] at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderWe have fully refunded the customer $on November 3, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn September 29, 2014, we learned that the customer’s [redacted] - [redacted] *** was damaged in transitWe contacted the customer to notify them of the damage and processed a full replacement unit at no chargeUnfortunately, on October 22, 2014, we learned that the replacement sofa had also been damaged in transitWe sincerely apologize for the trouble and are working with our carriers to avoid similar situations from occurring in the future We reached out to the customer to further apologize for the trouble with his delivery and the overall customer service he received If he has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." The customer's order # [redacted] has been cancelled and the pending charge of $has been reversed We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Unfortunately, Wayfair has now lost me as a customer for lifeI will be taking this matter to the SEC as I believe that this was a scheme to influence investors by inflating the perceived customer baseIt seems too coincidental that this "mistake" was made on the eve of Wayfair's impending IPO Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is completely unacceptable from WayfairThey actually shipped the orders to some peopleI do not understand why they are cancelling mine Revdex.com should lower WayFair ratingsNot honoring a customer's order after sending shipment information is totally unethical Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with usThe customer's order has been cancelled; the order total was $so no refund is needed Additionally, we have provided a 10% promo code towards a future order Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order We partner with several other large online retailers, including Amazon.com They list our items on their website, and we provide any follow up customer service Unfortunately, we incorrectly listed the [redacted] by [redacted] - Leight Single Use Max Bell Earplugs as coming in the incorrect quantityWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided a full refund to the customerIf the customer has any additional questions or concerns he may contact [redacted] , Revdex.com Liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the initial inconsistency in addressing this issue We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion is no longer validThe customer's order # [redacted] has been cancelled and the pending charge of $has been reversedWe sincerely apologize for any inconvenience related to this matter.Thank you, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and the pending charge of $has been reversedWe sincerely apologize for any inconvenience related to this matter.Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]This is not the first problem with WAYFAIR they advertised a piece of furniture with specific (not approximate, close, maybe etcspecs) when the item arrived the dimensions were totally incorrect when they finally agreed that they had falsely advertised the incorrect dimensions all my wife decided to use the furniture in another roomWAYFAIR responded that they had no control over what the manufacturer and / or supplier of the furniture actually advertised and could not guarantee it wouldn't happen againSo when they promised that these two recent items would arrive before Christmas and then simply lied when they couldn't conform it just goes to prove that they are not an honest and reliable companyWhen the items did not arrive as promised I requested that the order be cancelled and a refund issuedWayfair informed me that IF THE ITEMS EVER ARRIVED that I could keep them as a gift or that I could donate them to charity or that I could discard anyway I wishI informed them that I would burn them in my fireplace and I did Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 03/01/for the First Degree Fitness - [redacted] Unfortunately, we experienced an unexpected processing error on the order which indicated that the order needed to be cancelledWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the cancellation of the customer’s order is unacceptable.We reached out to the customer to invited them to place a new order at a discountIf the customer has any additional questions or concerns he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and their [redacted] account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [redacted] We hope this information is helpful in resolving the complaint Thank you, [redacted]

To Whom It May Concern, This promotion code is invalid and is no longer available for use The customer's orders # [redacted] has been cancelled and her [redacted] account has been fully refunded in the amount of $ Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

To Whom It May Concern, This promotion code is invalid and is no longer available for use The customer’s orders # [redacted] & [redacted] have been cancelled and since both order totals were $0.00, no further refund is necessary Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderWe do our best to communicate order information with our customersMost of our communication is done via emailUnfortunately, when the customer placed her order, we received the incorrect email address for her, causing all of our communication to go to the wrong email address We have since corrected the email so she will receive all further order communicationWe also applied a an $discount to the order for the confusion.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] ***