Wayfair

To Whom It May Concern, This promotion code is invalid and is no longer available for use The customer's order has been cancelled and the pending charge of $has been reversed Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our systemThe customer's order # [redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaintThank you, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and their [redacted] account has been credited in the amount of $ We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com and [redacted] Due to a technical error, the incorrect price for the [redacted] Grill was listedThe error has been corrected and the price for the grill has been updatedWe truly regret when errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ [redacted] We have provided the customer with a $Gift Card for use on a future purchase and would be happy to provide further assistance with the ordering processIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with usThe customer placed an order for two sets of Crosley 29” Bar Stools in Classic Cherry on January 15th but only received half of the order as it was incorrectly listed in our clearance centerWe have issued the customer a full refund and she may keep or donate the merchandise she receivedIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system We attempted to cancel the customer's order # [redacted] but it has shipped out with [redacted] under tracking number: [redacted] We are making an exception and allowing this order to be delivered Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

Seems to be poor business practice to me Your customer should be number one in your minds I will never do business with you again

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our systemThe customer's order # [redacted] has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future orderWe sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaintThank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Their billing system accepted code and order - no issues whatsoever.The next day I get an email stating the coupon code was invalid (what? their system accepted it!) and that the order was being canceled.Of course you cannot purchase anything without creating an account with an email address on this site - so now they have an account with my mailing address and email addressWhat's the chance of getting that deleted now, huh?I have yet to receive an explanation of how a coupon code ACCEPTED BY THEIR SYSTEM can be an "invalid code" If it is Wayfair's practice to not honor valid promotional codes, then I do not wish to do business with themIt does not appear that this mistake made by Wayfair is going to be resolved to my satisfaction Regards, [redacted]

To Whom It May Concern,We apologize for the trouble the customer experienced with her orderWe have step outside of our day return policy and accept a return of the [redacted] * [redacted] We emailed the customer a return label and return instructions on 10/and again on 10/We are sorry the customer did not receive our original email which contained the [redacted] pre-paid labelWe confirmed that her return was dropped off with [redacted] on 10/25/and are processing the customer’s refund of $The customer will see her refund in the next 2-business daysIf the customer has any additional questions she can call [redacted] , Revdex.com Liaison at [redacted] .Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the trouble the customer has experienced with his order Unfortunately, the customer order for the Heavy-Duty Steel Utility Cart was received missing parts and damagedA replacement unit was ordered on 10/and shipped on 10/The replacement Utility Cart was delivered via [redacted] on 10/and can be tracked on www.***.com with the following tracking number: [redacted] We reached out to the customer to confirm he received the item in perfect conditionPer our standard policies, if the item is received with issues, we will be happy to address them with a replacement unit or part, or a full refund Please contact [redacted] at [redacted] with any questionsThank you for your attention to this matter Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order We partner with several other large online retailers, including ***.com They list our items on their website, and we provide any follow up customer service Unfortunately, we incorrectly listed the [redacted] Designs - Dining Table as coming with the matching chairsWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided a full refund to the customer and they may keep the tableIf the customer has any additional questions or concerns he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving the complaint

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and the pending charge of $has been reversed Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order Unfortunately, we incorrectly listed the [redacted] - [redacted] Beige Rug as being available in a 5'6" x 2'8" sizeWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided a full refund to the customerIf the customer has any additional questions or concerns she may contact [redacted] , Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer experienced with his orderThe customer was fully refunded $to their [redacted] Account.The customer placed his order from our Clearance Return inventory for one Ralene Bar StoolOur New Inventory listing for the Ralene Bar Stool is for a set of twoRegrettably, when the customer inquired as to why he only received one stool instead of two he was provided incorrect and conflicting informationWe have addressed this with the involved parties to prevent further miscommunication regarding the differences between Clearance Return and New Inventory listings.In an effort to rectify the error, we have provided the customer with a full refund and they may keep the one stool at no costIf the customer has any further questions or concerns, he may contact [redacted] ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We have issued the customer a full refund in the amount of $and stepped outside of our return policyThe customer was fully refunded on 1/19/for the return of her orderIf the customer has any further questions, she may contact [email protected] you,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and waived the return shipping costs for the Pet Life - Performance Adjustable Dog BootsOnce the item is returned, we will be providing the customer with a $refund.We are proud to offer our customer’s a day return policyPer our return policy, return shipping costs are deducted from the customer’s total refundAdditionally, any outbound shipping costs charged at time of purchase, are non-refundable Our return policy is available on the product page and throughout the checkout process We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and all charges have been refunded We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed the order for the Mosaik Self Adhesive 10.25" x 9.13" Wall Tile, the item was listed with the incorrect priceWe sincerely apologize for the inconvenience our error has caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and provided her with a $gift cardIf the customer has any further questions or concerns, she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer’s order has been cancelled and his pending charge of $has been voided.We manage millions of products on our site and work hard to ensure inventory information is displayed correctlySadly, we missed the mark here and the item sold out from our clearance inventoryOur clearance items are returned merchandise and inventory is extremely limited as result; regrettably, we are unable to offer clearance pricing on new merchandise, and when no clearance inventory is available we are unable to fulfill the orderWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com