Wayfair

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As you can see with the attached copy of the correspondence with the complany they have offered to provide similiar items at a reduced cost this is not even close to what I feel they should doI might be willing to pay a token amount in order to finish this complaint however -more that the original rug advertised I still believe strongly this is a bait and switch issue at the least advertising.Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's orders # [redacted] & [redacted] have been cancelled and all pending charges have been reversed We attempted to cancel order # [redacted] (Tier Bookcase) but it shipped with [redacted] under tracking number: [redacted] We are making an exception and allowing this order to be delivered Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [redacted] We hope this information is helpful in resolving the complaint Thank you, [redacted]

I stand by that this was used as a bait and switch tactic I saw the message on the [redacted] pageThe Revdex.com is about doing what is right and treating customers FAIRLY This was in no way a fair response to this situation To allow one person to order and cancel another's is discriminatory and is not in good business practice You had no problem with getting all of our email addresses and sending us spam, but you cancel our orders This was bait and switch I stand by that I want my coupon honored

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's orders # [redacted] has been cancelled and the pending charge of $has been reversed Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [redacted] We hope this information is helpful in resolving the complaint Thank you, [redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderThe customer placed her order for a [redacted] Trestle 3-Shelf 4.52” Bookcase on December 23rd The customer did not contact us regarding not receiving her item, but instead contacted [redacted] directly Unfortunately, [redacted] was unable to locate the package and as a result the customer filed a Revdex.com complaint.A customer service specialist has been working with the customer to resolve the complaint, and on January 7th 2015, we ordered the customer a replacement free of charge After the replacement order was placed, our customer service specialist continued to monitor the order until it was confirmed delivered to her correct address on January 12th at 1:46pm( [redacted] Tracking: [redacted] ) We have reached out the customer again via email and phone but have yet to receive a response If the customer has any additional questions she may contact [redacted] Revdex.com liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with our siteWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer browsed our site, the search page and product page displayed different pricing for each set of chairsWe sincerely apologize for any inconvenience caused to the customer, and have since updated our listing to accurately show the correct price on both pages We have reached out to the customer to further apologize and provided a promo code towards a future orderIf the customer has any further questions or concerns, she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our systemThe customer's order # [redacted] has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future orderWe sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: [email protected] hope this information is helpful in resolving the complaintThank you, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order We partner with several other large online retailers, including [redacted] .com They list our items on their website, and we provide any follow up customer service Unfortunately, we incorrectly listed the part number and pricing for the Turtle Beach - Ear Force ZPC Gaming Headset with the product information and photo for the Turtle Beach Playstation Ear Force PXHeadsetWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided a full refund to the customer, as well as removed the problematic listing from our [redacted] MarketplaceIf the customer has any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhen I had called on Sunday 9/my order was honored, on 9/my order was cancelled againPeople have gotten their orders after 9/so that is not fairI have screenshots from [redacted] from numerous people that have received a refund and have also received their orders, or they received the order that was cancelled and the order that was honored when they called backHow is it fair for some people to get their order and their money back and for others to receive duplicate orders and then some not get anything at all? Be fair to everyone that was affected!! What gets me is that I spoke to customer service and was told my order was being honored so why was it then cancelled again? Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." This promotion code is invalid and is no longer available for use All three order #’s [redacted] ($16.99), [redacted] ($7.50), & [redacted] ($0.00) have been cancelled and all pending charges reversed We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was attempting to place her order for the [redacted] Sofa, a technical error caused two different prices to be displayedWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided the customer with a 15% promo code for use on a future purchaseIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [1) I placed an order through an online storeI do not care what writing in its [redacted] .2) In our contract – the confirmation letter, there is no such thing as “Wayfair order acceptance policy”It does not mention at allIt is a shame to bring it up at this point.3)The first mistake Wayfar made is to cancel an established purchase order due to a so called mistake made by themselvesThe second mistake – and theworse one: Rather than face the mistake and make it up to for its customer, Wayfar rather choose to avoid it and violate the agreement.I just placed an order and be charged and being confirmedI want my order be shipped] Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us The customer's order has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have received full refund of the purchase price I am still very upset that the return policy was not clearly statedThe offer or advertisement stated "free shipping"I understand that they have return policies hidden in their tiny scripts disclosures, but I still would like for Wayfair to make an exception and refund my return shipping expense of $ They advertised mattresses not quilts I placed the order for mattresses and not quilts Sorry for being so stubborn, but I think costumer satisfaction should be their priority and make one exception for new customers not familiar with their tricks and hidden informationThank you Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping on our website Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders which did not meet the specific promotion qualifications were initially accepted but later cancelled in our system Because of the overwhelming usage of this invalid code, we are unable to honor the promotion It is never our intention to mislead our customers and we apologize for the inconvenience this has caused If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] No one ever reached out to me and I was never notified that my order was cancelledI only found out my order was cancelled when I logged into my account to check the statusI never received an email from the customer service representative eitherIf this is the way you do business, not honoring purchases your customers make and lying about contacting your customers because of your errors, I have no desire to do business with you ever againAnd I will make sure that I notify everyone I know via every social media outlet to make sure that they and their friends don't do business with a shady company like yours as well Regards, [redacted]

To Whom It May Concern, We apologize for the trouble the customer is experiencing on her orderThe customer filed a credit card dispute on 5/29/in the amount of $Once a credit card dispute is filed, Wayfair no longer has the ability to issue a refund directly to the customer and any refunds will be processed at the discretion of the bankA credit card dispute may take up to days to be resolvedHowever to speed this process up, Wayfair accepted liability on 5/29/We accepted the full disputed amount of $and informed the bank that the customer is due back the full amount At this time, Wayfair has no further action to takeA full refund will be processed by and at the discretion of the customer’s card issuing bankBest Regards,Wayfair.com

So the business' response to me saying their offer is inadequate is to offer the same thing againPlease Revdex.com, knock these jokers downThere is no way they should be A rated companyThey do not care about their customers at all Regards,

To Whom It May Concern, The customer ordered the [redacted] Upholstery sofa on March 19th in the amount of $The customer paid for the sofa using $in Store Credit and the remaining $balance with her credit cardOn 4/20/2015, we received a Credit Card dispute from the customer’s bankWe processed a return on 5/5/and issued a full refund to the customerThe customer has received a refund of $in store creditAdditionally, we have accepted the credit card dispute as this notifies the customer’s bank that we agree a full refund of $is due to the customerIt is now upon the bank’s discretion as to when the credit is released to the customer.Unfortunately, closing the dispute will not speed up the refund to the customer’s credit card as the funds in question are taken from us and held by the bank pending the outcome of the disputeIf the customer closes the dispute in our favor we will not receive the official notification that we won the dispute and the funds in question returned to us for a minimum of days.If the customer has any further questions or concerns, she may contact [redacted] at ###-###-####We hope this additional information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Better Business I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below No refund yet received for the return of the couch ($799.99)The recliner slip cover was refunded to my credit card but the couch was not [redacted] ***