Wayfair

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This isn't acceptable, being that other orders were honoredI clearly was told one of my orders would be honored because I had paid an amount and hadn't gotten an item for freeI paid for an item and the CSR on the phone let me know this order would go through and I could call back the next day to confirm it was still going to ship Had I not been told one of my orders would be honored, I wouldn't be complainingBut the chat option was turned off online and now when I call, I get rude responses from different CSRs and I am told that theres no way to be transferred to the person who helped me before, so theres no way for them to know what was saidI, being the consumer, am disappointed with how this company is treating me I still haven't even received a refund on my order Regards, [redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order As requested by the customer on 5/5/2015, her order for the [redacted] was cancelled and all pending charges have been fully reversed.The customer used [redacted] Credit (Bill Me Later) as her payment method for this order, and although Wayfair marked her account for a pending charge, the charge was never settled due to her order being cancelledFor orders over $500, which was the case prior to any discounts being applied to this order, customers will qualify for the six months no payment no interest promotion, although customers can choose to make monthly paymentsThe pending charge has been voided in our system and Wayfair never charged the customer; if she has made payments to [redacted] Credit for this order, she will need to contact them directly for further resolution.The sofa the customer ordered is a special order item, and the backorders were a result of production delays onlyWe sincerely apologize for the continued delays on her orderThe customer has been in contact with a specialized service consultant who has explained the process she will need to follow with [redacted] Credit if they have not fully refunded her for this orderIf the customers have any additional questions or concerns she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for use The customer’s order # [redacted] has been cancelled and the pending charge of $has been reversed Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: [redacted] We hope this information is helpful in resolving the complaint Thank you, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer’s orders # [redacted] ($39.99) & [redacted] ($6.22) have been cancelled and the pending charges have been reversedAdditionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her ordersThe customer’s orders have been cancelled and her [redacted] account has been refunded.We recognize that there was confusion with our listing due to items sold in a separate set being pictured but not included with this customer’s original purchase priceWe truly regret when these errors occur and are making all efforts to avoid a similar situation from happening in the future.We have reached out to the customer to further apologize and have offered to assist her in re-ordering at a discount of $for the complete setIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on February 23, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn February 9, the customer notified us that the [redacted] Tree Bench Base and Sunny Designs - [redacted] Tree Bench Top she ordered and received was damagedReplacements were shipped to the customerUnfortunately these were damaged in transit as well and a full refund was requested.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We can no longer honor this promotionThe customer's order has been cancelled; the order total was $so no refund is neededFurthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter

To Whom It May Concern,The customer placed her order for two [redacted] - [redacted] Nose Cap on 9/10/We have confirmed that our listing was accurately described as a nose cap only and not a full air nail gunWe apologize for the confusion caused on the listingIn an effort to rectify the complaint, we have processed a full refund in the amount of $Additionally, the customer may keep or dispose of the cap at their convenienceThank you for your attention to this matterBest Regards, [redacted] Wayfair.com

Unfortunately the small attempt to quietly satisfy me with an apologetic email is not satisfactoryThe claim on Wayfair's behalf stating that the promotion was only for big ticket items is insufficientThere was not detailed description of a use for the code, there was no set "size" for the item purchased and no base dollar amountThe order I placed with Wayfair was my FIRST order as they described, the items were large in sizeAlso, there were people who did contact customer service and get their orders HONORED, SHIPPED AND RECEIVED!!! In my complaint with the Revdex.com, I only included ONE order numberI actually made 4! I am attaching several photos of individuals who have posted their order confirmation, shipping confirmation and received confirmation of their orders from WayfairI believe that asking for Wayfair to honor ONE of my orders just as they did for these individuals is not a big requestIf needed, I can provide further proof that they did honor several orders for the price that people paid with the discount code

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Okay, so First you said it was "an angry employee that leaked the code", "the code wasn't ready" and a lot of other stories, and I get the same copy and paste answer as everyone elseSorry, but if you honored a lot of others and I know some like myself did not have to pay anything, then why can't my order also be honored? Honor my order please and be fair to me as you were to others wayfairI even tried calling the day I heard people were getting their orders reinstated, but I was never able to get thru Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This company keeps telling me I will not receive any more emails from Wayfair, but did not mention deleting my account with them totally, no matter how many times I have asked them to do so! I do not like to order on-line, prefer buying merchandise in a store when I can physically see it!Thank you for your help in this matter [redacted] ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 11/8/for the Riverside Furniture bedroom setUnfortunately, we experienced an unexpected shipping delay on the item and pushed the delivery date from 11/19/to 12/4/ We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.A customer service manager has been working with the customer to ensure satisfaction and has offered a partial refund of $for the inconvenienceThe customer has yet to confirm but as soon as he does his account will be credited.If the customer has any additional questions or concerns, he may contact [redacted] at [redacted] .We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

We sincerely apologize for the inconvenience the customer experienced with his orderWe have corrected our listing and provided the customer with six chairs at no additional charge.We have no desire to mislead our customers and regret when these errors occurRegrettably, when the customer placed the order for the [redacted] Inc- Dining Table it was incorrectly listed as coming with six chairs In an effort to rectify our error, we provided the customer with six chairs at no additional charge; [redacted] Tracking [redacted] , [redacted] , and [redacted] .If the customer has any additional questions or concerns he may contact [redacted] ***, at ###-###-####We hope this information is helpful in resolving the complaint

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I couldn't find where to add supporting documentation to resolve, so I talked with the chat person on your site and she said to just email it here In response to them not allowing me to complete my order as requested, I have found blog posts where people are calling in and having their orders processed as promised, for example, here is one: http://www.midgetmomma.com/2014/09/21/wayfair-50-50-purchase-deal-yes-will-get-o...⇄ Why are they honoring some but not all? ___________________ [redacted] *** | Freelancer [redacted] @***.com http://www[redacted] .com Regards, [redacted] ***

We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order has been cancelled and their PayPal account has been credited in the amount of $Additionally, we had provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

When I called on Sunday morning, I was told that the code was invalid but that my order would still be honored with the discountI had received the cancellation email, but my order did not show canceled at that timeI was told by the chat CSR [redacted] to reorder and send her the new order number and she would apply the creditI was told by phone CSR [redacted] that she would do this for me, and she took my CC# for new orderI was assured by BOTH CSR's that the company was aware of the invalid code, but that my order WOULD be honored WITH the discountOn Monday morning, the company decided to not honor any MORE orders than they had already agreed toMy order did not show canceled yetLater that day, it didThe CSR's said that my order would be honored with the discountThat is what needs to happen Regards,