Wayfair

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the same copy and pasted response that they sent to everyone in an e-mailThis is not acceptable by any stretchRegardless of whether or not it was meant for us or not, it was a mistake made on their end, and they should be honoring their mistake, like most reputable companies do, or in the very least, honoring those that they promised AFTER the fact when many of us called in regarding our canceled ordersI'm absolutely disgusted with the way this company does business, and how they have seemingly no regard for those that they effected by their mistake, lack of ownership in the mistake, lying to the customer on multiple occasionsThey are choosing to ignore the problem while still insulting the customersIt is not okayThe situation has absolutely not been resolved, as the order that THEY promised would be reinstated and honored has not been honored or received Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderThe customer placed her order on 1/29/for the NCAA Welcome Home Wood Graphic Art Plaque and the Woodland Imports - Tree Wall DécorRegrettably, when the customer placed her order for the Tree Wall Décor, our inventory of this item was inaccurateWe manage millions of products on our site and do our best to ensure that our inventory is listed with the correct and most up to date informationWe have since updated our listing to accurately show the correct inventory.Additionally, as a Drop Ship company, many of our items ship directly from the manufacturer, as was the case hereThe Wood Graphic Art Plaque was shipped on 1/30/and delivered to the customer on 2/3/We apologize for the inconvenience caused to the customer for not holding her item to ship with the Wall Décor that is currently backordered We reached out to the customer to further apologize for the trouble and provided her with a significant discount on the Graphic Art Plaque she receivedIf the customer has any further questions or concerns, she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was attempting to place her order for the [redacted] Gas Grill, a technical error caused two different prices to be displayedWe have no desire to mislead our customers and regret when these rare errors occur We have reached out to the customer to further apologizeIf the customer has any additional questions or concerns she may contact [redacted] *** at [redacted] We hope this information is helpful in resolving the complaintBest Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, that promotion code is invalid and is no longer available for useIt was intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders, but was leaked to a vast audience of consumers who tried to redeem itDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and their [redacted] account has been full refunded in the amount of $Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [redacted] We hope this information is helpful in resolving the complaint Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.Again this an unacceptable response as said being this issue was to have been resolved on 9/21/when the item was to be shipped I was never notified that this was cancelled a second time until after a call was placed to determine the whereabouts of this itemEven at that call on 9/25/I was told this code will be honored and that she would call the warehouse to find out why this was not shippedThis was after days of this code being honored as stated by your company's customer service repThen to come out and say this will not be honored due to the company(who made the error in the first place), to come out and say they will not honor this due to losing to much money after daysAlso to have a policy that you can pick and choose who's orders get filled or who's gets rejected is discriminationSuch as myself being discriminated against due to being told this was rectified by two different reps on different dates and the fact that multiple others received their items after mine was to be shipped to me Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We can no longer honor this code The customer's order # [redacted] has been cancelled and the pending charge of $has been reversed We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I [redacted] filed a complaint against Wayfair concerning my credit card transaction, I was told that the refund would be credited back on my card on 04/29/ As of 06/07/I haven't received it Regards, [redacted]

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and since the order total was $0.00, no further refund is necessary We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As a business you should be willing to complete our orderIt is not my fault you had a system error and I should not be punished for itI did not try to take advantage of the system I had one very important item I ordered for my child's safety all I ask is you complete the order as you shouldI should have not been able to complete the order in the first place if it was an issuePlease understand I'm only expecting what was purchased nothing else Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] - [redacted] Upholstered Panel BedThe customer placed her order for the [redacted] - [redacted] Upholstered Panel Bed on 5/24/At the time of purchase, we provided them with an estimated ship date of 5/27/The customer contacted our Customer Service team and filed a [redacted] dispute on 5/27/to request that her order be cancelledUnfortunately, at that the time, the customer’s order was already prepared to ship, and once an order is ready to ship we are unable to cancel itThe customer was informed through the dispute and via email that the cancellation could not be confirmed.The customer was emailed on 6/1/and provided with UPS Tracking number [redacted] Since the order could not be cancelled we arranged to have the merchandise returned to the sender in transitThe merchandise was confirmed back on 6/2/at which time we issued the full credit back to the customers [redacted] account.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. Unfortunately, we incorrectly listed the LifeStyle Solutions - Cypress Convertible Futon as coming a green mattress when it is in fact white. We have no desire to mislead our customers... and regret when these rare errors occur. In an effort to rectify our error, we are processing a refund to the customer for the mattress in the amount of 329.35. If the customer has any additional questions or concerns she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for useThe customer's order # [redacted] has been cancelled and the pending charge of $has been reversed Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

We can no longer honor this code and have reversed the charge of $back to the customer’s account We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders... was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order # [redacted] has been cancelled and their [redacted] account has been credited in the amount of $10.20. Additionally, we have provided a 10% promo code towards a future order.We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and their [redacted] account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern, We unfortunately encountered a pricing error with the [redacted] Piece Counter Height Dining Set, and as a result the customer was unable to place an order for the item.We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ [redacted] We reached out to the customer to apologize and offered a discount off a similar item or a future purchase and we have not heard back from the customerIf the customer has any additional questions or concerns she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We are very sorry for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have offered to step outside of our return policy and accept a return of the [redacted] We reached out to the customer on 10/via email to further apologize for the frustration and we provided a [redacted] return labelAs soon as the item is returned back to us, we will be refunding the customer $22.29, which is the amount of the item minus the return shipping cost.If the customer has any additional questions she can call [redacted] , Revdex.com Liaison at [redacted] .Kind Regards, [redacted] Wayfair.com

The new offer is in no way comparable to the original offer Regards,

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and their PayPal account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com