Wayfair

To Whom It May Concern,At the time of delivery on 1/30/2015, the customer reported to the delivery driver that two of the *** *** *** in Light Blue were missing from her orderWe reached out to the warehouse on 2/2/to confirm if all of the items originally ordered had shipped.According to the supplier’s records all of the items ordered were included in the shipment and the missing chairs were deemed to have been lost in transitUnfortunately, there was a mis-communication between the supplier and our team and the replacement order was not placed until 3/23/We sincerely apologize for the delay in getting the replacements orders and delivered to the customer and are working with our teams to avoid a similar situation from happening in the future. The replacement merchandise shipped from the warehouse on 3/25/and is expected to be delivered on 4/6/The customer was emailed notifying them that the replacement order was placed and shipped, as well as issued an additional discount for the delay. We will be following up with the customer to ensure that delivery for the replacements goes smoothlyIf the customer has any additional questions she may contact Leslie Freeman, at ###-###-####We hope this information is helpful in resolving the complaint. Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***
You state that you are unable to fulfill my request due to this error yet many people on several *** pages/groups that I follow got their orders cancelled, are calling your company and being informed that you are honoring one per household Why are you not honoring mine?
Some ** comments:
- Ok so I just got off the phone with Wayfair and spoke with them and they are HONORING ALL ORDERS from the $off $purchase coupon code that were put through, however you will need to contact them about your order and have your order number ready from your original order
2- If your order got canceled with Wayfair contact them they are going to place my orderThey are honoring one per person
3- So excited they re did my order
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #*** has been cancelled and the pending charge of $has been reversed. After speaking with our customer service department on 9/21, an exception has been made and order #***has been processed and shipped with *** under tracking number:***. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our *** community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use The customer's order #***has been cancelled and the pending charge of $has been reversed
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the Hodedah - Captain Storage Bed in black on March 1, The customer contacted us on April 4th to notify us that her delivery arrived, and
one of the boxes was for the incorrect finishOne of our Specialized Service Representatives worked with the warehouse to confirm that replacement parts could be sent and we promptly ordered her a replacement part at no charge. . Unfortunately, there was a delay with shipping the missing boxThe replacement part shipped on 4/28/to the customer and is currently in transit A Customer Service Specialist has been working with the customer to resolve this matter and applied a 10% discount for the trouble. If the customer has any additional questions she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders
was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #*** has been cancelled and since the order total was $0.00, no further refund is necessary
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: ***. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
***

To Whom It May Concern,
We apologize for the inconvenience the customer experienced with her order for the PRI - Easton Rocker ReclinerThe customer was unhappy with the size of the chair as she was expecting it to be much bigger
We reached out to the customer to further apologize for the
trouble and offered a return for a full refund or a discount off the reclinerThe customer decided to keep the recliner at a discountIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint
Kind Regards,
*** ***
Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. We unfortunately encountered a pricing error with the *** - Quick Click Premium Teak 11.8" x 11.8" Interlocking Deck Tiles, and as a result the customer’s order was
cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ ***. We reached out to the customer to apologize and offered to provide a discount off the items or a similar itemIf the customer has any additional questions or concerns he may contact *** ***, at ###-###-#### We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 3/31/for the *** Traditions Piece Bistro Set with Cushions in Natural OatUnfortunately, we experienced an unexpected shipping and delivery delay on the item that
pushed the shipping date from 4/to 4/and the delivery date out to 4/27-5/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer relations manager has been working with the customer to ensure the delivery of their itemThe trailer was dropped off to the local delivery company as of 4/27/and delivery to the customer should be scheduled by 5/3/2017.If the customer has any additional questions or concerns, they may contact *** *** directly at *** or ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
The customer's order has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: ***. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I dealt with wayfair honestly when I bought the rockers and the dining set in feb.2012,when the levers were loose on the rockers I contacted them and they gave me a refund,I had to get rid of them,now with the dining set I wrote several letters to wayfair the first was sent in october 0f and the second was in feband I wrote one in julyand the last in march 2014,I am disabled with a rare muscle disease that has left my speech badly impaired so I dont use the phone because no one can understand what I say,so in early june I got my relatives laptop and started sending wayfair e-mails about my defective dining set but they must not believe me about the letters I did send them because they did not come back and I wrote down in my journal when I sent one out telling them about how one of the chairs broke to the dining set in sept.2012,then last august I fell from one of the chairs and that one broke,and a few months past a third one broke the screws came right out,and I have been sending wayfair e-mail after email asking them to refund me what I paid on this defective dining set $it might not be a lot of money to wayfair but it is a lot for me and I paid for it with my disability check ssi,I had problems with this set way before july 2014,I contacted the manufacturer wayfair gave me back in july and august of this year coastal fine furniture and all they did was make a defective consumer report about this set being unsturdy and dangerous when I fell,they said that I had to get a refund from wayfair where I bought the set,and contacted the ceo and he said he would look into it and have someone take care of it for me,well wayfair only quoted store policy or store credit and I do not trust their furniture anymore,it should not matter if you bought a dining set months or years,you stand behind your product and help the customer so I just want my refund of what I paid for the set $and I only have one of the chairs left is that standing behind your product,customer or their safety no so wayfair I just want my refund so I can buy new chairs and chairs would cost me between $and $i am tired of using a wheelchair to sit at a table for over months now,just give me my refund please that is all I want thank so very much *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Unfortunately, this response does not satisfy meIn addition to not receiving the product that was ordered, the delay cost our construction process to lose $3KThe offer to give a "significant" discount and to "personally oversee" the shipment of another item should I choose to make another purchase is moot at this pointThe delay in delivering the bathtub and the inablilty to reach anyone at the shipping carrier or at wayfair resulted in putting another bathtub that did not have the same featuresWhich meant that we had to have the electrician remove the wiring that was put in to keep the water heated in the tub, which was yet another additional costWe had to use another tub that was meant for a downstairs room which further meant that drywall is delayed, therefore, the inspection was delayed and, the stucco was delayed, which all add up to loss in the construction project all because wayfair and their shipping company that they used could not be reach and nor could they locate the productAdditionally, this pointing fingers game is lack of wayfair taking responsibility.]
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the inconvenience the customer experienced with her order The customer has been fully refunded in the amount of $60.00.
We list millions of products on our site and we strive to provide the most accurate descriptions and
information Unfortunately, we incorrectly listed the Arabia ozCups as being sold in a set of Regrettably, the cups were priced and sold per quantity one We have no desire to mislead our customers and have since updated our listing.
We reached out to the customer to further apologize for the inconvenience and provided her with a full refund of the cups she did receiveIf the customer has any additional questions or concerns she may contact *** ***, Revdex.com Liaison at ***
We hope this information is helpful in resolving the complaint
Best Regards,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. This is an unacceptable response as orders placed after my order were acceptedAs previously stated my father placed an order later in the day than that of mine, using the same promo codewhen he received his cancellation e-mail we both called customer service in which my order was handled first, he was still on holdafter the service rep was finished with my order I asked her since he was still on hold if she could speak to him an resolve his issue, in which she didmy order number starts and his order starts which proves that my order was first placed and his package was delivered to himEven when I spoke to the second rep several days later she stated this should of been shipped and she would contact the warehouse to find out why, since the company goofed but were honoring all orders. Also this nonsense about the code was only for Trade business customers, then why would it accept the promo code on personal account'sIf this was the case it should of reject the code at the begining since this is the same account that previous purchase's were made fromWhy would two seperate customer service reps on two seperate dates' state that this would be honoredThen on the fourth call, speaking to the supervisor she states all orders were cancelled due to the company losing moneyWhich again was not truthful as orders placed after mine were accepted and deliveredThis again was at no fault of the consumer it was a so called mistake by the company, in which they honored for some but not all ordersAlso if some were honored which I know they were then how could they pick and choose which would be honored since my was placed before mutiple others in which there items were received and they do not have business accounts just personal accounts
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***.
There was no error!!! They honored some order on Saturday and Sunday many people received their order since Wayfair honored them so why wasn't mine honored I feel like I was a target for wayfair they threw the bait out and innocent people got nothing but a hook! This is so wrong they need to own up to thisIf it was leaked why did some get their order honoredThis company is not about their customers Money was not refunded as they state it got rejected money wasn't refunded for days!! And those who got honored got their refund also was able to pay again and I can not thats not right!! Take responsibility
Regards,
*** ***

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our *** community:“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use The customer's order #*** been cancelled and the pending charge of $has been reversed.We sincerely apologize for any inconvenience related to this matter.Thank you, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order The customer has been fully refunded for the two Hitachi - ** *** Nose Caps. We partner with several other large online retailers, including ***.com They list our items
on their website, and we provide any follow up customer service We’ve confirmed that the item was titled and described as a nose cap only We have no desire to mislead our customers and apologize for any confusion caused by this listing.We reached out to the customer to further apologize for the confusionIn an effort to rectify the complaint, we have fully refunded the customer. We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast
audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and their PayPal account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: ***. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast
audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com