Wayfair

[While you claim to have released a statement to the " [redacted] community", there are still orders being honored, sent and deliveredSo while you 'reserve the right' to do as you please, picking and choosing when you feel like honoring a promo code that you claim was leaked shows how much you highly undervalue the consumersIn your first response to me, I was told that there was nothing to be done, and now you are acknowledging that some orders were in fact honored but now you have chosen to discontinue doing soI will continue to provide confirmation for you that as of TODAY, SEPTEMBER 26TH, persons are still having orders honored, shipped and deliveredAnd I will add that one of the photos I am providing to you, shows that someone who ordered an identical item as myself for the same price had their order honoredBut my order, not honored by your company and their bait and switch advertising]

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use. The customer's order # [redacted] has been cancelled and the pending charge of $4.50 has been reversed.We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have seen tons of people get their orders that were canceled as well as getting their new orders that Wayfair chose to honorSo they get double the itemsI do not think it's fair that some were honored and some weren'tIf you're going to honor one, you should honor them allIt's not fair to those that had theirs canceledWe wanted our items just like the rest of themI was on hold for minAnd then got told they company decided min before to stop honoring any more callsI think I was on hold on purpose so you didn't have to honor mineI'm very upset and feel like if you want to make it right to just give me the items I orderedThanks and have a great day! Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we issued a partial refund of $200.00 to the customer on December 26th, 2014. On December 23, 2014 the customer notified us that her order was left outside by our... carrier in inclement conditions. We have addressed this situation with our carrier to ensure experiences such as this do not occur again in the future. We stand behind all of our products and are happy to help in the rare event an item arrives damaged or defective. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] , BBB liaison at [redacted] . We hope this information is helpful in resolving this complaint. Kind Regards, [redacted] Wayfair.com

According to the statement, customer service reps were giving an equivalent discount to those who called, which is exactly what I was offeredThis was promised by the company's representative at the time I called, so whether the company is offering it to those who contact them at this time is irrelevant Regards,

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern,We are sorry for the trouble the customer experienced on his orderThe customer's order was cancelled on 12/16/and all pending charges have been reversed.We apologize the customer was not properly notified of the cancellation and for the inconvenience we causedIf the customer has any questions or concerns, he may email customeradvocacy@wayfairWe hope this information is helpful in resolving this matterBest Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order The customer contacted us on 2/9/to return the Dash and Albert Rugs - Woven Ocean/Cream Yacht Stripe Area Rug, which was delivered on 12/17/We notified the customer that we have a day return policy and unfortunately this item exceeded that time frame.We understand that the customer was unable to contact us sooner to arrange to have the merchandise returned, so we have stepped outside of our standard return policy to accept the merchandise back for a creditPer our return policy, the return shipping costs are deducted from the customer’s total refundThe customer has been sent a prepaid [redacted] return label and will be issued a credit once we receive confirmation that the merchandise has been returned.We have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We apologize for the trouble causedThis promotion code is invalid and is no longer available for use The customer's order # [redacted] was cancelled on 9/21/and the pending charge of $has been reversedPer our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced. The merchandise is being returned to us and the customer will receive a full refund through the filed credit card dispute.The customer placed an order for the [redacted] Upholstery - [redacted] in... Cream on March 19th 2015. The sofa shipped on April 2nd 2015. The shipment was originally expected to arrive at our delivery agent by 4/24/15. Regrettably, the shipment has experienced a delay in transit and has not yet arrived at our delivery agent.The customer’s bank contacted us on 4/27/15 inquiring if the merchandise could be returned. We received official notification on 4/28/15 that a credit card dispute had been filed. In an effort to rectify the situation, we have notified the customer’s bank that the customer is due a full refund as the merchandise is being returned. The refund will be issued through the dispute and may take up to 90 days, while the dispute is in review. Due to the credit card dispute, the refund will be applied at the discretion of their bank. If the customer has any further questions or concerns, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Wayfair comments are true except the fact they knew that parts were missing many days before the November 14th but failed to act upon this information or let me know of the problems, but continued to tell me via telephone I must wait As of today, November 13th, 2014, the order was placed again and was supposed to be delivered but I was just notified today the shipment will not be delivered this weekI therefore have no items I ordered and no way of knowing when ( and if) they will be deliveredWayfair customer service was notified by me via email today of above problems with their shipment Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the trouble our mutual customer has experienced on their order. The customer placed his order on 2/21/2013 for the [redacted] - [redacted] (QTY:2), Console Table and Coffee Table. At the time the order was... placed the confirmation stated the order would be shipped on or before March 11th and would arrive to the local area to be prepared for delivery to their home on or before March 25th. We are constantly working to make sure our delivery estimates are accurate and always strive to stay within these estimates. The customer’s order shipped via truck freight on March 5th and arrived to the delivery agent on March 31st in their local area of El Paso. The delivery agent scheduled delivery on April 1st and the order was delivered in full to the customer’s home on April 2nd. Due to the delay the customer experienced on their order we provided him a 15% discount on his entire order and he has been refunded in the amount of $273.65. If the customer has any additional questions or concerns, he may contact [redacted] , at ###-###-####. We hope this information is helpful in resolving the complaint.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe company keeps trying to state that the information on their website is correct It's not The nose caps don't weigh pounds like it states Also when I called the company and made the complaint the customer service lady that I spoke with asked me to return them to her in seperate boxes and use the shipping labels provided Those labels were for pounds The nose caps might have weighed an ounce It was also listed on [redacted] website that the original value was $but on sale for $ They're on another website for $ I would've gone to that site if I wanted to buy nose caps Why would she state this to me if she thought I was to get nailers as well She said the nose caps weren't even in their computer or on their website They're just on [redacted] 's and ebay This company is a joke, just my opinion Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and since the order total was $0.00, no further refund is necessaryAdditionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [redacted] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in referenceto complaint # [redacted] Please add your rejection comments belowHow is that even a response to my complaint? That is the same statement that I received from Wayfair via an e-mail dated September when I initially tried to resolvethis issue with them on my own I attempted a different avenue to resolve this situation, I would have expected them to do the sameMy problem still remains that THEY accepted this offer code THEY confirmed my order And finally, THEY processed my credit cardHow is it that all of these steps can occur before someone realizes that there is a problem? Why should we as customers be penalized for an error in THEIR system? I would not have allowed them access to my personal information had I known that this is the way they treat their customers and conduct their business As a consumer, I feel very violated that they are now in possession of my personal information INCLUDING my credit card number I realize that it would be illegal and unethical to do anything with this information, however I feel that it is also unethical for Wayfair to accept an order, confirm it, charge the customer, and then cancel the sale Therefore, I do see them as unethical I imagine many of their customers would love to know how they conduct their business in such an unethical way.I do not want a 10% off coupon for my inconvenience I would appreciate a company that honors their commitments and respects their customers How does a company stay in business when they are dishonest with their customers? Do you not think people are realizing what an egregious distrust this exhibits? Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us The customer's order # [redacted] has been cancelled and the pending charge of $has been reversed After speaking with our customer service team, an exception has been made and order # [redacted] has been processed at a discounted total of $(Original retail cost $49.95) Additionally, we have provided a 10% promo code towards a future order Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, this company has once before promised to give me a refund for the same amount and then didn't, so I would prefer to keep the complaint open until the refund is received Regards, [redacted]

To Whom It May Concern, We apologize for the initial inconsistency in addressing this issue We previously released the following statement to our Facebook community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We can no longer honor this promotion We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for use The customer's order #*** has been cancelled and their *** account has been credited in the amount of $0.39. Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, *** ***Wayfair.com