Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerThe customer’s order has been delivered and a discount of $has been applied.The customer placed his order on April 09, for the [redacted] - [redacted] Unfortunately, the customer’s first order was lost in transit at which time we ordered a replacement unitOn May 2015, the replacement [redacted] - [redacted] was delivered to the customer’s homeOur specialized support member has connected with the customer and confirmed that it is in his possessionWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.If the customer has any additional questions or concerns, he may contact [redacted] , at ###-###-####.We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderThe customer placed his order for the [redacted] - [redacted] on April 09, The order was shipped on April 15th with one of our freight carriers Unfortunately, there was a delay with the shipment and on May 4th the item we deemed as lostWe promptly ordered the customer a replacement chair to be shipped right outOur Special Support representative is working with the customer to get this matter resolved, and is making sure to keep the customer updated throughout the processThe replacement chair shipped on May 5th and is estimated to be ready for delivery by May 19thWe sincerely apologize for the trouble caused and agree the delay and lack of communication with the order is unacceptableIf the customer has any additional questions he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was so disappointed when the order I made was canceled, however, customers who called on Saturday or Sunday were told their orders would be honored I found this out via my friends on social media late Sunday evening I called Monday morning and was told they 'changed their mind' and were not honoring anyone else Now my friends are posting pictures online of their orders being delivered I do not accept the company's response I am reporting this company to the Revdex.com because they did not provide good customer service My experience with this company was very negative Also, providing a $"blessing" to wealthy trade customers is not something that I see as ethical in a time where the majority of Americans are struggling to put food on our table If Wayfair wants to be a "Better Business" they should provide a coupon code to those who truly need it I don't wish to support or do business with a company who gives to the wealthy and takes from the poor [redacted] ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with our website We strive to deliver our products to our customers in a timely matter and if there are issues we try to have the most open communication possibleUnfortunately, part of this customer’s order was delayed and we did not provide proper updates to keep the customer informedIn an effort to rectify our error, we have provided the customer thorough delivery expectations and also provided her with a direct contact to streamline communication moving forwardAlso for the inconvenience we have provided a partial refund to the customerIf the customer has any additional questions or concerns she may contact [redacted] ***,at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for useThe customer's order has been cancelled and their [redacted] account has been fully refunded in the amount of $ Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Received msg response from WayfairI truly can’t apologize enough for the trouble you’ve had with your sofa/loveseat purchase with usWe do work hard to ensure inventory information is displayed correctly, and will be addressing the errors both with your original order as well as in regards to the [redacted] settee Our offer to continue working with you to place a new order at a significant discount certainly still stands regardless of whether it would be for a sofa/loveseat or another item entirelyWe sincerely apologize again, and please do not hesitate to contact me if I can be of any further assistanceBest regards, [redacted] Customer Advocacy WAYFAIR From: [redacted] [redacted] Sent: Wednesday, January 21, 5:PMTo: Customer Advocacy; [redacted] Subject: Re: Sincerest Apologies from Wayfair I ordered this [redacted] settee from another vendor I can't believe after all this, Wayfair sent the message saying it was discontinued Regards, [redacted] Sent from [redacted] Connect Mobile App------ Original Message ------From: [redacted] To: Customer AdvocacySent: January 21, at 4:PMSubject: Re: Sincerest Apologies from Wayfair***, I just received an email stating the [redacted] settee has been discontinued? Seriously? Please advise adapt Thank you.Sent from [redacted] Connect Mobile App------ Original Message ------From: Customer AdvocacyTo: [redacted] Sent: January 21, at 10:AMSubject: RE: Sincerest Apologies from WayfairGood Morning [redacted] , If you would like to order the [redacted] settee when it is back in stock in March, I will create a purchase quote for you to order with the discountI’ve set myself a reminder to create the quote at that time in case you do decide to wait, but if you decide in the meantime you’d like to proceed with ordering an alternate sofa or loveseat, please let me know and I will be happy to help! Best regards, [redacted] Customer Advocacy WAYFAIR From: [redacted] [redacted] Sent: Tuesday, January 20, 4:PMTo: Customer AdvocacySubject: Re: Sincerest Apologies from Wayfair If I decide to wait and order the [redacted] settee, is there a code I need to use when ordering? I am leaning in this direction Thank you, ***Sent from [redacted] Connect Mobile App Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our Facebook community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." This promotion code is invalid and is no longer available for useThe customer's order # [redacted] has been cancelled and since the order total was $0.00, no further refund is necessary We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and we have credited her [redacted] account in the amount of $ After speaking with our customer service department, an exception has been made and order # [redacted] was processed on 9/in the amount of $ Both items have shipped out with [redacted] under the following tracking numbers: [redacted] & [redacted] Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 09/03/for the Crystorama - Vanderbilt Light ChandelierUnfortunately, we experienced an unexpected transit delay on the item and pushed the delivery date from 11/07/to 11/26/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptableDelivery for this order took place on 11/signed delivery information is available upon request.If the customer has any additional questions or concerns, she may contact Customer Advocacy, at [email protected] hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

We apologize for the inconvenience the customer experienced with her order We work hard to provide accurate images and descriptions for all of our productsThe set of Seascape Wood Wall Art that the customer ordered is made of reclaimed woodThis can cause the final product to vary dramatically from the nextThe customer contacted us on March 24th to request a full refund return or a discount off the set of Seascape Wood Wall Art she received due to the variation of color in the setUnfortunately, her concerns were not appropriately addressed and our service team was reluctant to step outside of our return policy (return shipping costs are deducted from the customers total refund) We agree more should have been done to address the customer’s concerns and are using this example for training purposesWe reached out to the customer to further apologize and provided a discount towards a different orderIf the customer has any additional questions, she may contact [redacted] at ###-###-####We hope this information is helpful in resolving this complaint

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and their [redacted] account has been credited in the amount of $We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer is experiencingWe have confirmed that the customer’s account with Wayfair.com has been completely deleted from our systemMoving forward the customer will not receive any email from us and we have no record of any of their information savedIf the customer has any additional questions or concerns she may contact [redacted] ***, Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Best regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have sent the customer a replacement Riverside Furniture - Serena Coffee Table at no additional charge and provide a discount off his order We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn September 30, we ordered the customer a replacement table at no additional costThe replacement table shipped via FedEx and can be tracked using the following link: [redacted] If the customer has any additional questions, he may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaint Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] company did not cancel everyone's order as some others, I know did get their orders reinstated and delivered to them Also they had said an employee handed out the code and has been fired, and now its some other story Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order Per the customer’s request, we have processed a full refund return for both the Simmons Upholstery - Queen Sleeper Sofa and Sure-Fit - Stretch Suede Recliner T-Cushion SlipcoverAdditionally, we have removed him from our mailing list.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order was unacceptableWe have addressed the error with our carrier and our service team.We reached out to the customer to further apologize and offer assistance with his returnsIf the customer has any additional questions, he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair

To whom it may concern I think I should get my order honored as a courtesy discount due to your employee at wayfair [redacted] said she will grant me my order on Sunday 9/21/she noted my account and it's recorded so let's pull up that file of her saying she will let's pull up my account where she made a note on my account saying she will once my order was in stock and it was when I called her and now she backed pedal and said she couldn't when your company all your employees granted everyone orders not to mention these folks got their money back got there items even duplicates so you tell me who is wrong surely not the ones who got affected by this it's your company who slipped up plus the code three employees gave me three different stories even the managerif I had a billion dollar company I would greatly honor everyone order especially when you was promised to send out the item once it back in stock and this item was for my baby who is a month old this would been her Christmas gift and you guys would've had a customer who would've returned and tell others about your company it sad that a company will not make new customers happy Regards,

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internalerror on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our systemThe customer's order # [redacted] has been cancelled and their [redacted] account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future orderWe sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaintThank you, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and the pending charge of $has been reversed We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderThe customer was fully refunded the order total of $In an effort to resolve the situation, we provided the [redacted] Step Trash Can at no additional cost to the customer.Our Standard Return Policy is meant for items that are no longer wantedWe never want the wrong item to be shipped and most certainly do not expect our customers to pay for return shipping if an error such as this occursRegrettably, this mis-ship issue was not properly addressed as we had no notification of the issue prior to the incorrect item being returned to usWe reached out to the customer to further apologize for the troubleAs a gesture of our sincerest apologies for any confusion regarding our return policy we have shipped a replacement Bronze [redacted] Step Trash Can at no additional cost, FedEx Tracking [redacted] .If the customer has any additional questions, he may contact [redacted] *** at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

You guys say you stopping orders from going out but that's a lie I have so many screen shots on individuals who keep getting tracking numbers & packages at their door step yes employees granted to reinstate their orders I was one if the customers that was promise that now it's a no what a company great way too serve a new customer that way customers come first but in that case with your business I guess not.... Regards,