Wayfair

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
We attempted to cancel the customer's order but it has shipped out with *** under tracking number:***. We are making an exception and allowing the order to be delivered Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We released the following statement to our Facebook community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code. The customer's orders #***&*** have been cancelled and all pending charges have been reversed
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowIt would be great if you as a company could stop lying and saying that the code was invalidNo, it was in no way, shape or form" invalid." It was a valid code that was not only accepted, but you accepted the order as well as the paymentAn invalid code would not have workedThe code used, DID in fact workWe as customers are not is, please do not pretend to talk to us like we areI am glad that you have made up a policy to make it supposedly okay that you mistreat your customers, and that you can just change your mind at any given time and lie to customers, which I'm fairly certain that despite you choosing to write it, would not hold up in courtA sale is a contract, a contract you broke, and then broke againOnce again, yes, you canceled the original orderHowever, AFTEr that, you promised me to reinstate the order and that it WOULD be honoredClearly your own word and contracts mean nothing to youIn the state of Florida, those terms are bindingI absolutely do not appreciate the games that you all are playing and worse yet, that you actually seem to think that it is totally okay, and that we will just back down and let you get away with itIf you really wanted to cover yourself, you would stop lying to people, and actually acknowledge YOUR mistake, and honor what you promised would be honored in the first placeIf you did not want to honor your word, than you should have simply left the orders canceled, not reinstated them and promised the customer an item and price that you were never actually going to doWe can do this all day, and you can keep sending your copy and pasted "it's not my fault, we take no blame" messagesUntil you correct the issue, this will continue.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
they are wrong I submitted letters to wayfair in february when the first chair broke because I cant use a phone my speech is impaired and in june when I got hold of a relatives computer I started sending emails to wayfair the manufacturer they told me was coastal fine furniture and they could not give me a refund and said I had to try to get it from where I bought the dining set wayfair,I only want what I paid for this defective dining set of $it is faulty and unstable and I fell once that is all I wish to buy a new chair dining set because now chairs are broke and the other is loose,manufacturer said they got the chairs overseas,I want my refund and that is it after all this time being on hold and emails and emailing the ceo mr *** *** himself,I got absolutely no where so I have no choice but to reject it I am sorry *** *** I want customer satisfaction guaranteed by wayfairs defective product that is my reply
Regards,
*** ***

To Whom It May Concern,
This promotion code is invalid and is no longer available for use The customer's order #*** has been cancelled and since the order total was $0.00, no further refund is necessary
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #*** has been cancelled and the pending charge of $has been reversed Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: ***. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
***

Why has your company still sent out thousands of orders to people who have that same code? Multiple orders to people's housesHow is that okay? I did one order and my order was cancelledIt is disgusting that you honored certain requests and rejected othersMy husband fights for your country and your freedom and you screwed our daughter out of her Christmas present I hope you feel good about yourselfRegards,

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderThe customer has been given a discount of 35%. The customer contacted our Customer Service team on April 28, stating the merchandise received was not as described and worse quality than she
was expectingOur Customer Service Manager offered a return for a full refundHowever, the customer stated that they were not located at the shipping address where the merchandise, but in the Virgin IslandsThe customer paid on their own for the additional shipping fees to have the merchandise delivered from Florida to the Virgin Islands.The customer was informed that we were unable to cover the cost of shipping the items internationally since international shipping was not provided by Wayfair at the time the order was placed The customer requested a full refund for the return in addition to reimbursement for the cost to send the items back to the United States Our Customer Service Manager informed the customer that we could not issue a refund for more than the amount that was paid at the time of purchase and offered a discount to keep the merchandise received.We reached out to the customer on May 12, to apologize and offer the customer a 35% discount to keep the items received The customer responded and spoke with us on May 13, agreeing to accept the discount on the orderThe discount of $was applied on May 13, 2015. If the customer has any additional questions or concerns she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They still haven't fixed their add with ***.com or *** They are still misleading their customers The weight is way off and it still shows just the air nailer I'm not happy with their reasons for just refunding my money and not sending me what I actually ordered
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and since the order total was $0.00, no further refund is necessaryAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's orders #***has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
The sofa and loveseat set were delivered without the legs. Plssee attached image
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we reached out to the customer and explained the situation as well as issued them a return for full refund of the Nespresso - Inissia Aero+On Pack
Espresso Maker. The customer placed her order for the Nespresso - Inissia Aero+On Pack Espresso Maker on 5/28/At the time of purchase, we provided her with an estimated ship date of 6/1/The customer contacted us on 5/31/to request that her order be cancelledUnfortunately, at that the time, the customer’s order has already been set up for shipment and unable to be cancelledTypically, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs However, because this was advertised with “2-day delivery” and it was delivered in due to warehouse complications we agreed to waive the customer’s return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed them that we have issued a full refundIf the customer has any further questions or concerns, they may contact Lisa Cottle, at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
As per my email response:This is not the answer I was hoping for, and certainly not an acceptable outcomeAs you can probably see from your records, several pieces of the desk had to be replaced or were missing from the original delivery, so the order wasn't completed until the end of May I called about the particle board in February The item is under warranty for one year.In addition, you are offering me a credit which does not even include the rewards I earned on prior purchases, adding insult to injury. I believe Wayfair is in a position to give me my refund (this was a cash sale technically, since it was paid with *** funds) in spite of the time passedAny company would***'s, for example, refunded a friend of mine $4,for a dining table whose veneer was lifting after years of useI believe Wayfair should provide the same level of customer service.
Regards,
*** ***

Revdex.com:the fact that this code was leaked was not at the fault of me or any other consumerAnd I have heard conflicting stories between this and what was said over phone, my wife talked to them on phone and woman said it was a virus or a hack, I was told same thing their response as this saidBut either way, payment was excepted code was valid when it was put in and it should be honored, just as any other businesses would
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***.
Regards,
*** ***

To Whom It May Concern:We sincerely apologize for the inconvenience the customer experienced with her order The customer placed her order for the *** Daybed with Trundle on May 11, Due to a mis-liting on our site, the order was priced and processed for only the daybed armrestsThe
customer contacted us on May 13th to notify us of this error, and called again to confirm on the 14th We promptly ordered the rest of the daybed at no additional cost to her The additional parts were shipped on May 18th via *** tracking number: ***We sincerely apologize for the trouble caused and agree the delay with the order is unacceptableIf the customer has any additional questions or concerns she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Sincerely,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order.The customer placed an order for *** Piece Knife Block Set on December 10th 2014, however due to this item being sold out and discontinued; we were unable to fulfill his order.A
customer service specialist has reached out to the customer and extended an apology as well as an explanation regarding why the order was delayedIt was also confirmed that his form of payment was not charged for the order.As a resolution, we offered the customer an option of getting a different knife set at the same price of the unfulfilled setThe customer declined to set up an order.If the customer has any additional questions she may contact *** *** at ###-###-#### We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order We stepped outside of our return policy and split the cost of return shipping with the customer for the Bush Industries - Saratoga Executive Collection Manager's Desk and 71.63" Bookcase.We are
proud to offer our customer’s a day return policyPer our return policy, return shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. The customer has been assisted by a manager on our customer service team and was satisfied with the resolution she offered; his items have now been returned and he has been refunded for his items minus a partial return shipping charge of $If the customer has any additional questions, he may contact *** ***, at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order We partner with several other large online retailers, including ***.com They list our items on their website, and we provide any follow up customer service
Unfortunately, we incorrectly listed the Stufurhome - 30.5" x 22" Single Laundry Sink as the Stufurhome 60-Inch Malibu Pure White Double Sink Bathroom Vanity with 59-Inch MirrorWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer and offered a discount off of the Stufurhome 60-Inch Malibu Pure White Double Sink Bathroom Vanity with 59-Inch MirrorIf the customer has any additional questions or concerns he may contact *** ***, at *** *** ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,
We sincerely apologize for the inconvenience the customer experienced on her order.
We list millions of items on our site and we work hard to have images that accurately depict the color of the itemsIn an effort to rectify the complaint, we stepped outside
of our return policy and issued a full refund of $131.85.
If the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this matter.
Best Regards,
*** ***
wayfair.com