Westeen Dental Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No effort has been make by this company for honest resolutionI paid for a new tub and was sent an unboxed, undocumented tub that had apparently been recycled through the efaucets.com warehouseMy plumber did not pull it from the pallet and notice interior damage until several days after delivery when he was ready to install the unitThe identical tub found locally was shipped in a box with warranty, care, and installation documentationBottom line: I was shipped what was obviously a previously returned tub and the company will now work with me in any way to correct their failure Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Dear [redacted] , We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business daysWe apologize that your item is no longer available with the manufacturer and we are expediting your creditThis will be credited by the end of business tomorrow

Dear [redacted] , We are showing that your account was credited for for the Cancelled item Geberit 115.778.IDqty less 6% discount on December 7, & $for the Returned defective item Kohler K-T14420-4-SN qty on December 17, .We are not showing that the Kohler K-9514-SN was returned, if you have not returned this ,your account cannot be credited until it is received into the warehouse.Please use the pre paid call tag that was issued to return the product.As for the remaining items these shipped to you per the tracking

Hello,As previously stated, if the customer wishes, we at efaucets .com will set up a General Return RGA for the toilet bases listed in the complaint that the customer still has in their possessionWe will waive all shipping and restocking fees associated with a General Return RGACall Tags will be issued and the items will be picked up at the customers residenceOnce these items are returned to the warehouse(s), full credit will be refunded to the credit card, (Visa), used for original paymentThank you, Laurel

We apologize for the manufacturing delay with the production of the Kohler K-1122-LAW-that you have orderedWe show that Kohler K-1122-LAW-qty was successfully delivered to you and signed for on September 9, at 7:25pmAgain, we apologize for any inconvenience we have caused you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.If the company had made [redacted] aware of their policy they wouldn't have been doing business together, as its [redacted] policy not to open crateIf [redacted] isn't the one to crate the items, how can this be an [redacted] issue, as you can see by the picture the crate was securely intact/closedIn addition to, I held the drivers at my house for over an hour while I tried to reach efaucets for further directionWhen that was unsuccessful, due to their terrible line of communication, I then called [redacted] and spoke to management who explained their policy! At the end of the day, the customer was very aware of everyone's policies and was left with no other optionAfter several attempts at reaching a live voice, I finally reported my problem, of missing itemsFyi, there is no way these drivers could have reloaded the 330lb tub after it had been uncrated, even if the problem was discovered in my driveway that dayLastly, why does it take a Revdex.com complaint for a company to respond to the customerThe person you have answering the phone for sales shouldn't be the one dealing with customer complaints/problems when management has been requested [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[redacted] , We apologize however you will need to contact Amazon payments with this info for the status of your refund.Transaction Date 5/01/09:25:48Transaction Type Checkout By Amazon RefundOrder Id [redacted] 661697Transaction Id IrI0Qm3szp87tFkB6XT0Order Number 1224500Order Description Cancelled item CorStone 65-1-qty less 5% disc plus shipping.Processor Order Number P01-2###-###-####508Processor Transaction Id P01-2###-###-####508-R013449Amount $USD

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEmail confirmation of refund just received Regards, [redacted]

Dear ***, We apologize As our vendor has stated to us "the finish is a bit lighter than it should beThe new factory has been advised and the finish should start coming darker in the futureFor the time being this is all we have in stock." We apologize for the delay in issuing credit your refund this was processed today for $Returned defective item Jeremiah Lighting JER-25024-OB qty less 15% discount.We hope this resolves your order issue 6/2/ Complaint I ordered a Kohler K-1147-bath tub on 4/9/through efaucets.comThe tub was delivered unboxed, bottom up on a pallet within daysThe rim was adequately wrapped with plastic and there was no shipping damageUnfortunately, I didn't pull the tub off the pallet and check the inside of the tub When the contractor and plumber pulled the tub off the pallet to install it about two weeks later, they discovered two significant gouges/scratches about inch wide about inches long spaced from within a couple of inches of the rim to about the bottom of the tubAdditionally, there were no Kohler installation, warranty, or use and care documentsThis was definitely not shipping damage but efaucets will do absolutely nothingThey state that I had hours to report damage and will discuss the issue no furtherMy order acknowledgment shows days for returns/exchanges but the policy has been 'recently changed' so I appear to be out the purchase price This bath tub had apparently been returned previouslyIt was sent to me unboxed, damaged, and without Kohler documentationAn identical replacement tub ordered 4/30/through a local plumbing supply company was boxed and contained all user care instructions, warranty, and installation instructions Desired Resolution Given the circumstances, I should be able to return the bath tub for a full refund Consumer Business Dialog

Dear [redacted] , We are not showing that this was s returned We Have not found the return as of 4/29/Was this returned to the correct warehouse? Please provide the return tracking for the RGA# [redacted] OH ( [redacted] ) .This should of been sent to the Ohio Warehouse as you were instructed per the RGA (Return Goods Authorization) that was emailed to you.To obtain credit, returned product returns must:Have a valid RGA (Return Goods Authorization) number.Have ALL original packaging.Not have packaging that is written on or defaced in any way.Be sent back to the correct warehouse

Dear [redacted] , We apologize for the frustration you have experienced with your order Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

Dear ***, We apologize for the bathtub arriving with gouges/scratches however as per the policy & inspection we do not have any recoursePer the confirmation email you received there are Receiving and Inspection Instructions for items that are received damagedIf you do not inspect and report damage within the immediate time frame following delivery, we may not be able to warranty damaged products We apologize as we have recommended that you contact Kohler to obtain a warranty or credit letter as we have no further recourse at this time[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined My issue is they never once offered a discount or any offer of compensation for the 4-weeks I had to do without water and then I ended sending back the product because they couldn't get my product, stated it was now discontinued after telling me when I ordered it that it was availableThey offered to replace with a product that cost 165$ more and no discount or consideration of my loss of use or time spent waiting on them to send me a backordered product and when they finally sent, it was missing pieces, so I had to pay for a plumber to tell me there were mssing parts! This company stinks! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I never recieved any information saying I have the ability to buy the piece, if that was an option I would have done so in the beginningI was told from the first people that I spoke to that a piece would be sent out and I should sent them pics of the broken piece and from the manager that they were having trouble contacting the company who supply's them with the cabinetWhy would I be busy for hours trying to speak to someone to see what was going on if they claim they let me know it was an option to buy the pieceDoes that make senseI would like to see proof if they say that it was an option the phone or email message stating so as I never received anyIf they say it was an option who was the one that contacted me to let me know as suchBesides for there unbelievably horrible customer service, excrusating long wait times waiting to speak to someone they continue to falsify what happened Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My replacement is in transit, I really blame the freight company for this problemIt took a very long time to resolve

Revdex.com: My problem wirh this company is that I specifically ask the sales rep about any issues with returns and was never told that I would have to pay the return shipping, plus a restocking fee nor that I needed to keep every piece of original packaging in order to receive a credit at all I did not read the information I did not figure I had too since I was asking specific questions from the salesperson who should have been totally honest and upfront since I point blank ask They also told me on the return when I called if it did not meet their complete return criteria thwy would not accept it and I would have to pay to have it returned to me for another $600.00, so no I have not returned it for those reasons This company has been very deceptive in this whole matter They gave me no complete guarantee that they would accept the return since I had to tear up the original packaging th o get it open I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Dear ***, We are showing that this shipped on 2/3/UPS tracking # [redacted] and is scheduled for delivery today.Scheduled Delivery Updated To:Monday, 02/09/

I am not seeking punitive damages for this experience. I will be satisfied if the company acknowledges that they misled me to believe I would receive my items, and in a timely manner.

Dear ***,We apologize that we are unable to cancel your order The one downfall of our rapid order processing system is that we are often unable to cancel in-stock orders once they are placed The orders are immediately sent to the warehouse to be picked, packed and shippedBy the time we received your request to cancel the order it had already been picked, packed and placed onto the UPS truck for shipmentAs a one time courtesy we can waive the restocking fee for this returnPlease return the product on the RGA# [redacted] **Once this is received back we can issue a full credit for the Kohler item

***,Order # [redacted] was shipped on October19, via PRO Ground FedEx Tracking # [redacted] confirms delivery to the shipping address on October 23, On October 24, 2015, [redacted] contacted our Customer Service Department to request a return of Order # [redacted] s stating that she received the wrong items she received TSMXW, TS220EV-CP, TS210and TS300N6-PN and she will email pictures of boxes but will not open up itemsCustomer emailed that the TS300AL65-CP rattles insideRGA in for the defective item On October 26, 2015, [redacted] was issued RGA # RGA# [redacted] *** [redacted] We cannot confirm with our vendor that the items returned or were received on the FedEx trackingThey have not stated that they received these said items On November 6, 2015, [redacted] was issued RGA # RGA# [redacted] was issued but never usedThe customer refused delivery of the Pre Paid Call tag to return the productSee Exhibit D-2.The customer was only to return the defective item (TS300AL65-CP) on the FedEx prepaid C/T Not the entire orderthe second call tag was issued for the remaining items Per our return policy a customer must Have a valid RGA (Return Goods Authorization) number.Have ALL original packaging.Not have packaging that is written on or defaced in any way.Be sent back to the correct warehouse.This did not happen as we cannot issue a refund that we cannot find