Westeen Dental Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Buyer’s remorse my foot! How can you say it’s buyer’s remorse when eFaucets.com put me in the untenable position of returning the items ordered by shipping them week after agreeing to cancel the order? Regret, yes Absolutely! But not buyer’s remorse.I regret that I ever trusted eFaucets.com to be like every other online company from whom I’ve purchased over the years That is, a company of integrity using efficient, credible, and honorable business practices rather than slipshod practices What do I mean by slipshod business practices? Examples follow - Waiting days after receiving my order to let me know—and only then because I contacted eFaucets.com—that the items ordered would not be shipped for another 2-weeks, well beyond the date needed for installation - Not crediting my [redacted] account in 2-days as promised after agreeing to cancel the order and crediting my account only after [redacted] got involved - Shipping the items ordered week after agreeing to cancel the order - Trying to impose the same “rules” for returning the items as though I was dissatisfied with the items ordered and changed my mind, which was not the case For your information I settled for my second-choice items, which I bought locally at the same cost, in order to have them available in time for installation - Not sending a return-shipping voucher or reimbursing me in full for return shipping when eFaucets.com’s mismanagement caused the need for the items to be returned - Not accepting responsibility for eFaucets.com’s mismanagement, trying instead to lay blame on me.So don’t give me the “buyer’s remorse” excuse My situation is but one reason eFaucers.com/eImprovements.com have had over complaints filed against them with the Revdex.com over the past years—a fact I learned a little late Needless to say, I’ll never do business with eFaucets.com again / [redacted] Style Definitions */ Regards, [redacted] ***

Dear [redacted] ,We are showing that this has been refunded on 1/23/2015For the Returned item [redacted] qty less 15% rsf.Transaction ID: [redacted] Payment Method: XXXX***Amount: (144.41)

Dear [redacted] ,A return has been set up for the Kraus itemsPer our return policy the customer is responsible for the return shippingWe will waive all restocking fees once the return is receivedIf you have already returned the merchandise we ask for the return tracking to expedite the credit on your account

We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Though I don't like their policies, and they tried to convince me I was in the wrong, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A good lesson for me, never do business with this company again Regards, [redacted] ***

Dear ***, We have looked into your order concerns and on Order # [redacted] our Accounting Department has been alerted to issue immediate credit for the cancelled Kohler itemYou can the expect this credit within business daysAs for order #1151851- this was a case of not having the correct address on the orderGolden Lighting contacted us to update the address they informed us that the address provided on the order; [redacted] *** [redacted] ***Please advise if this is the correct address, we apologize for any confusion with your order and are working to correct the delivery issue.Thank You

On Tue, Apr 7, at 7:AM, [redacted] wrote: [redacted] ,I have been refunded in full as of yesterday by efaucets Thank you for your assistance in this matterLesson learnedWill never deal with them again.***

Dear ***, Please accept our apology for the delay in issuing you credit for your order.We are showing that our accounting department issued a refund for the Returned defective item Kohler K-3851-qty $was issued on Jan

[redacted] ,We apologize for the delay however we are showing that the Cancelled item [redacted] F2841T-BN qty was credited on 1/28/$USDWe are not showing that the [redacted] F1000B-BN has not been received back on RGA# [redacted] (***) this information should have been sent to the email on the orderIf you have returned this item we ask that you provide the return shipping information to expedite this return & refund

Dear [redacted] ,We apologize that we are unable to cancel your order when you first contacted us.We would be glad to set up a return for your Swanstone itemPlease advise if you are still wanting to return the merchandise for a credit we can issue a Pre -Paid BOL for the return to the ManufacturerOnce this is returned we can waive all fees as this was requested cancelled prior to shipment Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Dear [redacted] ,We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit

Dear ***,We apologize for your order issues and have requested that We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit for the restocking fee as a one time courtesy

[redacted] , On February your account was issued a credit for $Cancelled item Kingston Brass KB605AX qty and Kingston Brass KB601AX qty !.Please accept our apology for the delay in issuing your credit

dear [redacted] , We are showing that your account has been credited for the Cancelled item American Standard 047242-2220A qty and American Standard 047242-0210A qty plus shipping$ was issued to your account on January 19,

Dear Mister ***, We are showing that your account was issued a refund on 2/18/at 2/18/2015, 11:02:AMReturned defective item Ruvati RVF1218ST qty less 10% disc.Transaction ID: [redacted] Payment Method: XXXX2003Amount: (302.40)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Andrea, We apologize for the delay We work very closely with our manufacturers and suppliers to be able to provide the most accurate lead time possible on our siteOccasionally unforeseen circumstances like production delays occur and end up pushing the expected ship date out farther than was originally projected When this happens we do try to inform our customers of the delay We apologize if this information was not made available to you prior to the contact you initiated You order is currently in transit from Price Pfister and due into our warehouse by the end of the week

Dear ***, We have issued a refund in the amount of $on Sep 9:AM for the returned item Kohler K-T45849-4-BN qty

Dear [redacted] , We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This issue has been resolved but seriously, after countless email and phone calls, they should be reprimanded for taking months to issue a refund! This is a very poorly run company!!