Westeen Dental Center

[redacted] , It was determined that this item was used & installed upon inspection at our warehousePer our return policy Hygiene products including toilet seats and washlets that have been opened, installed or have a broken seal on the packaging cannot be returnedWe cannot issue credit as this is not resalableWe apologize as this is part of our terms & conditions that you agreed to when placing your order with efaucets.comPlease see our return policy attached.http://www.efaucets.com/returnpolicy.asp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The item indicated WAS NEVER DELIVEREDI reported and documented this when the package that supposedly contained it was delivered Regards, [redacted]

Dear ***, Your account was credited $less the 35% refusal fee that was agreed upon by selecting I agree on our checkout processIf a customer refuses goods that were to be delivered to them without going through our return process to receive an RGA# and Return Authorization, then the customer will be responsible for all return shipping charges including original shipping feeseFaucets.com will also charge a 20% Handling Fee to cover it's costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees

Dear ***, We are showing that a full credit was issued to your account on January 2, 2015See below Transaction Date : 01/02/16:18:ESTTransaction Type : Checkout By [redacted] Amount : $34.47Order Id : [redacted] Transaction Id : [redacted] Order Number : [redacted] Order Description : Cancelled item Gatco 1437C qty plus shipping.Amazon Transaction Id : [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] recevied an email from Jennifer stating all items had been returned and she was issuing a refund and checking on not charging me a restocking feeNow your company can't find the returnIm surprised at that since I have an email stating yes all items were returnedIt went to the warehouse I was told to send it to by your companyIssue my refund since you show the item was received at a warehouse that your company ownsI have enough emails to show that your company doesn't follow thru and handle returns properlyIssue a refund in the amount of full purchase price[redacted] You apologize for any delays is all you can say how about your employees who got a paycheck for doing nothing but I spent several hours of my time which you didn't compensate me for trying to return this defective itemAfter trying to return this item since 12/24/and spending several hours of my time(which I have documented and spending time talking with Amanda/Roman and Jennifer and also emailing these employees I still don't have a refund Spent over hours on the phone Horrible customer service.Please send me an address and I can send in my massive file on all of my calls and emailsIssue my refunds Regards, [redacted] ***

The customer was issued a refund in the amount of $for the returned defective item Kohler K-T14413-4-CP qty on September 27, The refund was applied to the customer's DISCOVER ending XXXXX

***, We are showing that this was refunded on 4/16/fro the full purchase amount.Transaction ID: [redacted] Payment Method: XXXX7008Amount: (1063.91)Customer Name: [redacted]

Dear ***, We are showing your order was placed on August 7, and you contacted us on November 10, to return the merchandiseWe apologize however our return policy does state that the customer has days to return the merchandiseDay Returns - Within days of receipt of your shipment, you may return any (non-special order) Faucet, Fixture or Accessory in its original packaging and in 100% Saleable condition for a full refund, less shipping charges and a restocking fee.No products will be accepted for return more than days after date of purchaseNo exceptionsManufacturer will not accept returns past this dateWe apologize however you agreed to these policy's when you placed your order by clicking "I Agree" at the time of checkout

Dear ***, A Refund -$ was issued on January 22, for the Returned item Newport Brass NB105B-qty

The customer was issued a full refund on their PayPal account for the defective Moen 6121WR qty less 6% disc on September 23, 2016.Transaction ID 3M618243D3699200EInvoice Number 1470821Original payment $USDTotal Refund Amount $USD Note to Buyer Returned defective item Moen 6121WR qty less 6% disc

Dear Bradley, We are showing that this was credited in full for the cancelled order :Original payment $USDAmount Refunded by Seller $USDFees Refunded by PayPal $USDTotal Refund Amount $USD Note to Buyer Cancelled item Kovacs Lighting KOV-P1207-615B-L qty less 15% discount

Dear ***,We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

We apologize for the inconvenienceWe ask that you please pack the item in the original box or carton with padding and if the vanity/sink combo was shipped on a pallet, please make sure that it has been securely fastened to the pallet to prevent damage upon return shippingWe are currently working on shipping/freight arrangements to have the vanity/sink combo picked upWe will deduct our cost of return shipping from your refund once the item has been returned in resellable condition

Dear [redacted] , We are showing that everything shipped to you on UPS tracking # [redacted] & [redacted] Delivered on 8/4/& 8/10/respectivelyPlease accept our apology for the delay in getting your order to you

***, We have refunded you for the returned items these are the transaction ID #' s [redacted] & [redacted] (Dec 8:01AM) Refund - Returned item Delta Faucet T14261-LHD qty 1, Delta Faucet qty and Delta Faucet Tqty less 15% restocking fee & (Dec 9:55AM) Refund - Partial restocking fee refunded

We apologize for the delay however we have not received the merchandise back at our warehouse with the RGA# [redacted] )Please forward any return tracking used as this can speed up the return process

Customer was issued a full refund in the amount of $that was applied to their VISA ending XXXXXon September 19, for the returned defective item Moen Tqty plus shipping.Transaction ID: 20187813439Submit Date /Time: 19-Sep-13:32:CDTCard Type: VisaCard Number: XXXX2633Total Amount: USD (26.35)Invoice #:

Dear [redacted] , We apologize for the delay we are showing your refund was processed on 8/18/2015, 11:33:AM Transaction ID [redacted] Invoice Number [redacted] Total Refund Amount $2,USD Returned item Kohler K-1949-W1-qty less 6% discount given at the time of order placement.We are hoping this resolves your order issue

***, The reason for the two separate addresses is that we have many warehouses that we source from and for accounting purposes we try to set up returns to the correct warehousePlease provide the return tracking information so we can expedite the return