Complaint: [redacted] I am rejecting this response because:I have no idea where you are getting your information. When [redacted] called me after I left a bad review, he told me he would sell me the tv at $250 above advertised price. I accepted that offer and told him I would notify the BBB that the case is resolved when the TV arrives, which it has NOT.The shipper called and is not scheduled to deliver until AFTER christmas. So whatever report you are seeing that says it was delivered inside and inspected is erroneous. It was never delivered, and never inspected.When the TV arrives, I will notify the BBB. Regards, [redacted]
I ordered camera from Abe's of MaineReceived email order confirmationI also received email to call 1-800-992-extto talk to JeffI didJeff asked me what battery pack I want to buy with cameraI told him that I can use battery from my older Sony cameraI also ask him question about camera I orderedIt was just simple question "Is the camera I ordered International version or version manufactured for US market" (since this is not mentioned on company web page)He obviously did not like my question and start to argue with meAs the result he canceled my order for no reasonVery unpleasant experience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAfter reading negative reviews about the company I jumped the gun and filed the complaint*** in customer service made every effort to make the situation rightI can honestly say that I am satisfied with my purchase Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: How much off can you give me? Because I want more than that 25$ because like I said in sure I could get the bundle that I ordered for the price I ordered it at from youI'm saving you from losing a lot of money, help me save money Regards, [redacted]
This matter has been referred to the NJAG's office. There are multiple complaints describing a similar modus operandi for this retailer doing business as Abe's of Maine on the internet, and the hope of this consumer is that other consumers will also report their bait 'n switch experiences with Abe's of Maine so that the AG might use regulatory and civil law not available to the BBB. For the benefit of the reader of this complaint and the unscrupulous retailer's latest response to it, the order was, in fact, canceled, but by the retailer not the consumer. The consumer complainant received confirmation of the order but then got a phone call two days later, indicating that the order would not be honored without now paying a $1000 upgrade fee for the "set you really want" or, in the alternative, a "mandatory $400 freight insurance surcharge. The retailer of record canceled the order and told the consumer to "call back if (he) changed his mind" and was willing to pay for the upgrade or would be willing to pay for the freight insurance. Later, as the history will indicate, the retailer raised the advertised price on the television. The retailer later offered, in these communications through the BBB, to sell the television to the complainant at the new advertised price but expressly claimed that they could not override the system to sell it at the original order price now that the original order had been canceled by the retailer. More recently, as this chain of communication indicates, they offered to sell the television at the original price by overriding the price in the system! Veracity is not the strong suit for Abe's of Maine, not even in official correspondence through the BBB. One day they'd love to honor the original price but just can't because the new price can't be overridden. Two weeks later, and after a complaint with the AG was filed, they say, sure, we can override the system and sell it to him at the original price. Readers of this complaint can review the correspondence can make their own judgments about the business dba Abe's of Maine. I ask the BBB to leave the complaint open so that other potential customers might be saved from falling prey to the bait-and-switch tactics used by Abe's of Maine. Regards, [redacted] ***
We are sorry you were unhappy with your purchase, certain items of high value and indicate on the website require a separate insurance charges as was explained to you when you placed the order and agreed to by youHowever we would like to satisfy you and would like to offer you a refund of $ for any misunderstanding that may have occurredPlease respond back that this is satisfactory and I will issue you the $refund to your original form of payment Thank You WestPark Electronics Abe's of Maine [redacted] ***
I ordered an LG inch OLED TV on 1/21/Website stated no tax and free shipping, and the price was about $ Received an email telling me I had to contact "Jeff" at the company to confirm my orderAt that time he told me "because of the size of the TV we need to add insurance for (approximately) 23.89, so I said OKHe did not say $2389, but I found out that was the total charged to my card I tried to call to cancel, but was rudely told "too bad, already shipped; you still got it cheaper than [redacted] *** I stipulated on ordering that delivery would have to be Wednesday or Saturday, since they will not leave it without someone home Started getting calls from delivery service saying delivery will be on Thursday, during the dayTold them that wouldn't be possible, as I work full time, and asked for WednesdayNext week I get a call saying delivery is TuesdayThis happened week after week till I finally got madThey promised delivery last Wednesday but never showedI final
I ordered a camera body, the 1Dxmii on December 19th, 2016, it's been almost a month and the order hasn't been processedThey refuse to respond to the multiple emails that I have sent to customer service over the course of this time As soon as this order was complete I would have purchased more from them, as a Military member in the Army I don't have investors funding my operations, I simply come out of pocket with what little I have as a low-paid e-
Dear [redacted] I am sorry for the trouble you are having with your orderFrank in customer service has tried to reach out to you, he left you a voice mail on and followed up via emailWe have your order ready to ship and we just need confirmation that you still want this order You can email me directly and confirm you want us to ship your orderI will follow up with the delivery arrangement and upgrade your order to white glove delivery.Thank YouNancy M***Westpark Electronicsdba Abe's of Maine [redacted] ***
I ordered a 65" LG OLED TV on advertised for $This was Sunday Nov between Black Friday and Cyber Monday.They sent an invoice stating : Price $Shipping $Tax $Grand Total $Today Tuesday Nov I got an email from [redacted] *** Jeff [redacted] to call and confirm the orderHe could then tell me that shipping would be $and shipping insurance was $Of course none of those showed up on the invoiceHe said it was listed on the website somewhereHave you ever bought anything on the web where you have to search the website for additional charges after you ordered something???? I cancelled my orderThey waited until after Cyber Monday to call, since they knew the prices would go upSo he said, even though your paying $in shipping, it is still cheaper than other sites since they now have raised their prices to $Why are these people still in business??
The company contacted me yesterday (12/10/2014) and apologized for the delay in sending me the product that I ordered and offered to expedite the shipmentI have received shipping notification I also reversed the dispute of payment with the two credit card companies to which I charged the product Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
I purchased a Microwave GE Profile Advantium # [redacted] Order [redacted] from Abe's of Maine on 1/12/along with a year extended warranty and was told at that time by the salesman that sold me the microwave and warranty that it was full coverage till the warranty expired in 1/12/ I contacted the warranty company and was told they would not repair or replace the oven and to contact the place of purchaseSo I did and they told me it was too long ago that I purchased and there was nothing they would doI told them I was going to contact Revdex.com and his comment was all this for $772.72, GOOD LUCK
We shipped the customer a USA product which he can verify with Canon USAThe customer took the camera out of the country this is not our faultHad the camera been in the US we would have sent him a prepaid label to return the the unit however he removed the camera from the address we shipped toIt seems like based on the customer response he is just trying to receive merchandise for free and even if we would refund him the $he is still not satisfied
I will send the camera back registered mail - [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Abe’s of Maine is a BAIT AND switch companyI ordered a Sigma 24mm Art Lens from themA few days later I get a call to verify my purchaseI was told that I had ordered the international version of the lens and it may not work for my cameraTheir website makes absolutely no mention if thisI was also told that this version does include lens caps or lens hood, which on their wensite are listed as being includedI said I wanted the US version of the lensI bery specifically asked for thatI paid an additional $for the upgrade to the US version When the lens arrived the paperwork in the box indicated it was not the US versionI checked the serial number with Sigma and it was confirmed that the lens I was shipped was not an official US version of the lens I have sent emails over the course about a week and a half and have zero response from the company This is pure fraud and these people deserve to be prosecuted for this fraud My advice is that if you bought something from them, I would recommend checking the serial number to verify if it is a US version of the productIf it is not then you have no warranty Stay away from Abe’s of Maine
Dear ***Your order shipped on 1/via private trucking, the trucker attempted to deliver the TV to you 1/We received you email for cancellation after your order shippedWe asked the carrier to return the product to usIt arrived back to us and we promptly refunded your credit cardWe waived all restocking fee and return shipping charges.Please allow 7-days for the refund to appear with you credit cardThank You [redacted] ***Abe's of Maine [redacted] ***
“Searched for a Cyber Monday deal, had a great deal from Am@zon, then happened on AbesOfMaine selling for lessI lived in NJ for a while and remembered the local ads from the brick and mortar storeDon't recall specifically if I ever stopped by (10+ years ago)So based on brand name recognition, I pulled the triggerReceived an email the next day as it was 10pm PST that I placed the order, from Jeff asking me to call to confirmKnowing the bait and switch routine, I still could not believe the brand name would do thisexchanged few pleasantries Jeff: Just wanted to confirm you want the International model? Me: Why would I order the international model, and have it shipped to Los Angeles? Jeff: The website clearly states it is a 240V, and I wanted to confirm that is what you wanted before I charge your card (At least *courteous [redacted] enough not to charge it right away) Me: I do not recall seeing the 240V (to myself, why would I even be vigilant for 240V on a US website...at least warn me that it is an international model...ffs) Jeff: Well this is the international model, I can give you the the US model for $more Utterly disappointed, I wanted no more of this Me: No, please cancel, do not charge my card, and confirm you will not charge me any cancellation fees, and you are being recorded(At this point I had already activated my call recording app :) Jeff: I will not charge your card, no fees, good bye Bad taste in mouth, plus I lost the deal on Amazon.”
Complaint: [redacted] I am rejecting this response because: I dont trust them, they lied to me me from the beginningIve sent their item back in the same condition that I received it inThe tracking number is [redacted] And it will be delivered on mondayThis company are baiting and switchingPlease tell me why I would pay for an item on their website thats after discount? Please look up the item on their website [redacted] It will pull up the first lens that I bought until they called saying that, that len didnt have a warrentyYet that sent me that lens and charged me for the so called u.sone! Ive screen shoted their site and video me typing the sn number in Regards, [redacted]
Hello [redacted] Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequateI regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional service [redacted] tried calling you twice and emailed you regarding the order you placed with usPlease give him a call at your earliest convince and he will try his best to assist you and make you happy please give us a call at [redacted] - [redacted] and we will try out best to work with youThank you [redacted] D***
Complaint: [redacted] I am rejecting this response because:I have no idea where you are getting your information. When [redacted] called me after I left a bad review, he told me he would sell me the tv at $250 above advertised price. I accepted that offer and told him I would notify the BBB that the case is resolved when the TV arrives, which it has NOT.The shipper called and is not scheduled to deliver until AFTER christmas. So whatever report you are seeing that says it was delivered inside and inspected is erroneous. It was never delivered, and never inspected.When the TV arrives, I will notify the BBB. Regards, [redacted]
I ordered camera from Abe's of MaineReceived email order confirmationI also received email to call 1-800-992-extto talk to JeffI didJeff asked me what battery pack I want to buy with cameraI told him that I can use battery from my older Sony cameraI also ask him question about camera I orderedIt was just simple question "Is the camera I ordered International version or version manufactured for US market" (since this is not mentioned on company web page)He obviously did not like my question and start to argue with meAs the result he canceled my order for no reasonVery unpleasant experience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAfter reading negative reviews about the company I jumped the gun and filed the complaint*** in customer service made every effort to make the situation rightI can honestly say that I am satisfied with my purchase Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: How much off can you give me? Because I want more than that 25$ because like I said in sure I could get the bundle that I ordered for the price I ordered it at from youI'm saving you from losing a lot of money, help me save money Regards, [redacted]
This matter has been referred to the NJAG's office. There are multiple complaints describing a similar modus operandi for this retailer doing business as Abe's of Maine on the internet, and the hope of this consumer is that other consumers will also report their bait 'n switch experiences with Abe's of Maine so that the AG might use regulatory and civil law not available to the BBB. For the benefit of the reader of this complaint and the unscrupulous retailer's latest response to it, the order was, in fact, canceled, but by the retailer not the consumer. The consumer complainant received confirmation of the order but then got a phone call two days later, indicating that the order would not be honored without now paying a $1000 upgrade fee for the "set you really want" or, in the alternative, a "mandatory $400 freight insurance surcharge. The retailer of record canceled the order and told the consumer to "call back if (he) changed his mind" and was willing to pay for the upgrade or would be willing to pay for the freight insurance. Later, as the history will indicate, the retailer raised the advertised price on the television. The retailer later offered, in these communications through the BBB, to sell the television to the complainant at the new advertised price but expressly claimed that they could not override the system to sell it at the original order price now that the original order had been canceled by the retailer. More recently, as this chain of communication indicates, they offered to sell the television at the original price by overriding the price in the system! Veracity is not the strong suit for Abe's of Maine, not even in official correspondence through the BBB. One day they'd love to honor the original price but just can't because the new price can't be overridden. Two weeks later, and after a complaint with the AG was filed, they say, sure, we can override the system and sell it to him at the original price. Readers of this complaint can review the correspondence can make their own judgments about the business dba Abe's of Maine. I ask the BBB to leave the complaint open so that other potential customers might be saved from falling prey to the bait-and-switch tactics used by Abe's of Maine. Regards, [redacted] ***
We are sorry you were unhappy with your purchase, certain items of high value and indicate on the website require a separate insurance charges as was explained to you when you placed the order and agreed to by youHowever we would like to satisfy you and would like to offer you a refund of $ for any misunderstanding that may have occurredPlease respond back that this is satisfactory and I will issue you the $refund to your original form of payment Thank You WestPark Electronics Abe's of Maine [redacted] ***
I ordered an LG inch OLED TV on 1/21/Website stated no tax and free shipping, and the price was about $ Received an email telling me I had to contact "Jeff" at the company to confirm my orderAt that time he told me "because of the size of the TV we need to add insurance for (approximately) 23.89, so I said OKHe did not say $2389, but I found out that was the total charged to my card I tried to call to cancel, but was rudely told "too bad, already shipped; you still got it cheaper than [redacted] *** I stipulated on ordering that delivery would have to be Wednesday or Saturday, since they will not leave it without someone home Started getting calls from delivery service saying delivery will be on Thursday, during the dayTold them that wouldn't be possible, as I work full time, and asked for WednesdayNext week I get a call saying delivery is TuesdayThis happened week after week till I finally got madThey promised delivery last Wednesday but never showedI final
I ordered a camera body, the 1Dxmii on December 19th, 2016, it's been almost a month and the order hasn't been processedThey refuse to respond to the multiple emails that I have sent to customer service over the course of this time As soon as this order was complete I would have purchased more from them, as a Military member in the Army I don't have investors funding my operations, I simply come out of pocket with what little I have as a low-paid e-
Dear [redacted] I am sorry for the trouble you are having with your orderFrank in customer service has tried to reach out to you, he left you a voice mail on and followed up via emailWe have your order ready to ship and we just need confirmation that you still want this order You can email me directly and confirm you want us to ship your orderI will follow up with the delivery arrangement and upgrade your order to white glove delivery.Thank YouNancy M***Westpark Electronicsdba Abe's of Maine [redacted] ***
I ordered a 65" LG OLED TV on advertised for $This was Sunday Nov between Black Friday and Cyber Monday.They sent an invoice stating : Price $Shipping $Tax $Grand Total $Today Tuesday Nov I got an email from [redacted] *** Jeff [redacted] to call and confirm the orderHe could then tell me that shipping would be $and shipping insurance was $Of course none of those showed up on the invoiceHe said it was listed on the website somewhereHave you ever bought anything on the web where you have to search the website for additional charges after you ordered something???? I cancelled my orderThey waited until after Cyber Monday to call, since they knew the prices would go upSo he said, even though your paying $in shipping, it is still cheaper than other sites since they now have raised their prices to $Why are these people still in business??
The company contacted me yesterday (12/10/2014) and apologized for the delay in sending me the product that I ordered and offered to expedite the shipmentI have received shipping notification I also reversed the dispute of payment with the two credit card companies to which I charged the product Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
I purchased a Microwave GE Profile Advantium # [redacted] Order [redacted] from Abe's of Maine on 1/12/along with a year extended warranty and was told at that time by the salesman that sold me the microwave and warranty that it was full coverage till the warranty expired in 1/12/ I contacted the warranty company and was told they would not repair or replace the oven and to contact the place of purchaseSo I did and they told me it was too long ago that I purchased and there was nothing they would doI told them I was going to contact Revdex.com and his comment was all this for $772.72, GOOD LUCK
We shipped the customer a USA product which he can verify with Canon USAThe customer took the camera out of the country this is not our faultHad the camera been in the US we would have sent him a prepaid label to return the the unit however he removed the camera from the address we shipped toIt seems like based on the customer response he is just trying to receive merchandise for free and even if we would refund him the $he is still not satisfied
I will send the camera back registered mail - [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Abe’s of Maine is a BAIT AND switch companyI ordered a Sigma 24mm Art Lens from themA few days later I get a call to verify my purchaseI was told that I had ordered the international version of the lens and it may not work for my cameraTheir website makes absolutely no mention if thisI was also told that this version does include lens caps or lens hood, which on their wensite are listed as being includedI said I wanted the US version of the lensI bery specifically asked for thatI paid an additional $for the upgrade to the US version When the lens arrived the paperwork in the box indicated it was not the US versionI checked the serial number with Sigma and it was confirmed that the lens I was shipped was not an official US version of the lens I have sent emails over the course about a week and a half and have zero response from the company This is pure fraud and these people deserve to be prosecuted for this fraud My advice is that if you bought something from them, I would recommend checking the serial number to verify if it is a US version of the productIf it is not then you have no warranty Stay away from Abe’s of Maine
Dear ***Your order shipped on 1/via private trucking, the trucker attempted to deliver the TV to you 1/We received you email for cancellation after your order shippedWe asked the carrier to return the product to usIt arrived back to us and we promptly refunded your credit cardWe waived all restocking fee and return shipping charges.Please allow 7-days for the refund to appear with you credit cardThank You [redacted] ***Abe's of Maine [redacted] ***
“Searched for a Cyber Monday deal, had a great deal from Am@zon, then happened on AbesOfMaine selling for lessI lived in NJ for a while and remembered the local ads from the brick and mortar storeDon't recall specifically if I ever stopped by (10+ years ago)So based on brand name recognition, I pulled the triggerReceived an email the next day as it was 10pm PST that I placed the order, from Jeff asking me to call to confirmKnowing the bait and switch routine, I still could not believe the brand name would do thisexchanged few pleasantries Jeff: Just wanted to confirm you want the International model? Me: Why would I order the international model, and have it shipped to Los Angeles? Jeff: The website clearly states it is a 240V, and I wanted to confirm that is what you wanted before I charge your card (At least *courteous [redacted] enough not to charge it right away) Me: I do not recall seeing the 240V (to myself, why would I even be vigilant for 240V on a US website...at least warn me that it is an international model...ffs) Jeff: Well this is the international model, I can give you the the US model for $more Utterly disappointed, I wanted no more of this Me: No, please cancel, do not charge my card, and confirm you will not charge me any cancellation fees, and you are being recorded(At this point I had already activated my call recording app :) Jeff: I will not charge your card, no fees, good bye Bad taste in mouth, plus I lost the deal on Amazon.”
Complaint: [redacted] I am rejecting this response because: I dont trust them, they lied to me me from the beginningIve sent their item back in the same condition that I received it inThe tracking number is [redacted] And it will be delivered on mondayThis company are baiting and switchingPlease tell me why I would pay for an item on their website thats after discount? Please look up the item on their website [redacted] It will pull up the first lens that I bought until they called saying that, that len didnt have a warrentyYet that sent me that lens and charged me for the so called u.sone! Ive screen shoted their site and video me typing the sn number in Regards, [redacted]
Hello [redacted] Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequateI regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional service [redacted] tried calling you twice and emailed you regarding the order you placed with usPlease give him a call at your earliest convince and he will try his best to assist you and make you happy please give us a call at [redacted] - [redacted] and we will try out best to work with youThank you [redacted] D***