[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business refunded the disputed amount which was satisfactory to meThank you for your help Regards, [redacted]
Dear ** [redacted] This complaint should be dismissed, this order was cancelled by you and never billedWe can not refund a charge that was never billedPlease provide documentation from your credit card provider of any charges if you believe this not to be the caseThank You [redacted] ***Abe's of Maine [redacted] ***
Do not buy from Abe'sTheir web site services and practices are deceivingThey advertised a lens on sale for March MadnessNothing in the description identifies it as a "Grey Market or International Lens." I purchased online and got a call telling me my card was declinedI have verified with my bank that the card was NEVER declined for any amountThe caller then told me the lens was not in stock but he could give me a deal on a USA lens and through in some free shipping and lens filtersThese items (except for free day shipping) were already included in my original purchaseI called the following day to cancel my order and was yelled at by at Stephan and told my bank was lying to me about the declined amountsWhy would my bank lie to me??!! I have since verified it with my bankThey told me the lens had already shipped by am the next day even though my account showed it had not shipped yet so they would not let me cancel the purchaseThey have a 15% "restocking fee" that would have cost me $if I do send the lens backStephen gave me a $refund on the lens to appease meI appreciate that but it did not satisfy my feelings of being deceived by Abe's of Maine Additionally I bought a memory card holder that was on sale, marked down from $to $The photo is of a hard cover plastic card holder that will hold up to cardsWhat I received is a pleather card holder that will hold cardsA made in China (tag in it, see photo) that "MIGHT" cost $not on sale Not only is their staff incredibly rude but they practice bait and switch with their customers
Dear [redacted] I think there was a misunderstanding between you and ted, we've been using [redacted] for so many years and they have never installed any TV or even put it on a standWhite glove delivery means it goes on a private truck, they call you before hand to schedule an appointment, they bring it in to your home they take the lid of and plug it and make sure it turns on and no crack to the screen and if there is a crack they will pack it up and bring it back with themYou dont have to wait for the claim to be approved you get a replacement sent out that day or the following dayThat's $you paid wasn't just for the white glove, white glove was for $and insurance on the TV cost $and ted gave you an excellent price its usually much moreI contacted you and left you a message to see what I could do for you never got a call backI will go ahead and refund you $We are not here to misled intentionally we care very much about our customers and we are here to for them Thank you [redacted] ***
On May 6, I ordered a [redacted] EOS 7D Mark II DSLR camera with a 18-135mm IS STM LensAlso the package included a Battery pack, Battery charger and Interface cableThis is what was included in the boxThe total price was $1,The salesman [redacted] S [redacted] offered me a replacement [redacted] 5hr battery and a starter kitThe starter kit included a second [redacted] 5hr battery and a [redacted] quick charger for the price of $After taxes and shipping, the total price was $1,I received my packaged on May 10, I did not receive the stater kit (a second [redacted] 5hr battery and a [redacted] quick charger)I called the company and spoke to [redacted] St [redacted] who was not very respectfulHe told me I had to call a manager at ***I called the company a second time and spoke to someone at ***I was told that I must had misunderstood my orderI told them Ihave my order on paper and I paid an extra $Also I told them the product online says what comes in the boxAlso this person w
HiWe are sorry you wanted to cancel your orderI am showing your order was refunded as per your request on 3/ It can take up to 3-business days to post to your stateementPlease let me know if you need anything elseThank YouNancy M***DBA WestPark ElectronicsAbe's of Maine [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only if the item arrives within 3-weeks un-damaged, as described (specific model as outlined in the order)That means delivery no later than 1/1, [redacted] Regards, [redacted] **
I ordered a USA model new camera but was delivered a grey market camera with no manufacture warranty and was not a USA modelThere were parts missing that would have been included if I had received a new USA model [redacted] cameraI should not have to lose money on a bait and switch, borderline fraudulent purchaseI want a full refund
We are sorry [redacted] wants to return his cameraI have been in communication with him and have sent him a prepaid label to return the cameraWe agreed to a full refund upon receipt of the camera [redacted] agreed to close his complaint.Thank You [redacted] ***Abe's of Maine [redacted] ***
HiWe reached out to [redacted] and cleared up any misunderstandingsHe placed an order directly with our customer service representative [redacted] His order will be shipping tomorrow via private trucking order number [redacted] The trucking company will call to schedule a delivery date.Thank You [redacted] ***West Park Electronicsdba Abe's of Maine [redacted] ***
Dear [redacted] We contacted *** this morning, we went ahead and emailed her a *** return label we will take back the Tamron lens and refund her order in full Thank you ***
I have spoken to and my customer representative has tried toreach out to the customerThe customer did not want to place an orderWeassured him we would work with himHe just wanted free merchandise and evenafter he would receive the merchandise he would not close the complaintWeagree to send him a free ceiling mount and hdmi cable for him to close thecomplaint as he requested originallyThen he said even if he received the freemechandise he wouldnt close the complaintWe are still willing to send him afree ceiling mount and have him close the caseWe are willing to work with himThankYou [redacted] ***Westpark Electronics LLC.D/B/A Abe's of Maine [redacted] ***
***We are sorry about the trouble you had with your orderI am showing we sent you a prepaid label to return the merchandise and your orderAs soon as we got back the merchandise your order was refunded in fullI am showing a full refund was issuedPlease let me know if you need anything else.ThankYou [redacted] ***Westpark Electronics LLC.D/B/A Abe's of Maine [redacted] ***
Complaint: [redacted] I am rejecting this response because: I appreciate your response, but all of my interactions with your company outside of these text responses have demonstrated that your company does not care at all about it's customers or following through on website advertising I have chosen to go with a different vendor for my purchase In all of my phone interactions with your company, I have been treated very poorly, not listened to, and put on hold without any notice or warning I do not expect, nor deserve, to be insulted when inquiring about the price and details of a product listed on your website As a note, it would be extremely easy for me to make a recording of my phone interactions with your company and/or provide transcripts publicly to share the quality of your customer serviceAt the very least, I strongly recommend you reconsider your representative training and customer treatment if you value quality and customer service as you say you do I also would like to point out that your website still lists a price, and shows the TV as "available", without any disclosure of whether or not the TV is the US version At best, this is misleading to anyone interested in making a purchase Your companies choice to not say what country the TV is made for is highly suspect and extremely misleading to customers I have never run across any sales website that lists items that a customer can buy without disclosing what the customer is purchasing until AFTER the order has been completed - especially when your representatives themselves disagree with what product you are selling, and whether or not the listed price is relevantI have no interest in supporting your business and sincerely hope that any potential future customers are aware of your poor customer service and highly misleading advertising Regards, [redacted]
Dear Valued CustomerI am showing you cancelled this order, and it was indeed cancelledYou were never chargedThere was only a pending authorization from [redacted] that was released on 12/6.Please let me know if you need any more assistanceThank You [redacted] ***Abe's of Maine [redacted] ***
I am sorry for the trouble you had I am showing we were unable to process your order since your credit card declinedWe have contacted you regarding this matter and have not received a response backI have assigned [redacted] in customer service [redacted] to work out the order details and reprocessing with youWe would like to satisfy you and ship your orderThankYou [redacted] ***Westpark Electronics LLC.D/B/A Abe's of Maine [redacted] ***
[redacted] was reached out to on 4/We informed him to refuse the package and would waive the 15% restocking feeWhen the package was returned to us by [redacted] we refunded this order in full.Thank YouNancy M***West Park ElectronicsDBA Abe's of Maine [redacted] ***
I purchased a nikon d camera that was $on line when the bill came it read $when I call to complain they told me I had to pay extra for the battery and the charger when clearly nikon camera come with a battery and a charger after phone calls and email I still cant get a return number when clearly the policy state return within days they just keep offering me a hundred dollar credit and now a two hundred dollar credit please help I just want to return item for a refund jerry
I ordered a 77" OLED LG TV from this company for a price of $Then I got a call a them with an " up charge " of $for trucking and insurance I paid for the extra charges because I felt it was still a fair price for the TV, but after thinking about it for 4-hours I decided to cancel the order because I felt this was an internet scam to cheat money out of trusting people like meWhen I tried to contact the company by phone after calling 20-times and not having anyone answer it would go to voice mailI know this company is using predatory business practices to get money from innocent peopleWhen I finally got through to Steve who works for the company he refused to cancel the order I told him about the numerous calls I had made and was put on hold then hung up on I feel this company has very bad customer service and is rude and difficult to deal with Cancelling an order in less than a short time is not an unreasonable request I have gone to great lengths to h
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business refunded the disputed amount which was satisfactory to meThank you for your help Regards, [redacted]
Dear ** [redacted] This complaint should be dismissed, this order was cancelled by you and never billedWe can not refund a charge that was never billedPlease provide documentation from your credit card provider of any charges if you believe this not to be the caseThank You [redacted] ***Abe's of Maine [redacted] ***
Do not buy from Abe'sTheir web site services and practices are deceivingThey advertised a lens on sale for March MadnessNothing in the description identifies it as a "Grey Market or International Lens." I purchased online and got a call telling me my card was declinedI have verified with my bank that the card was NEVER declined for any amountThe caller then told me the lens was not in stock but he could give me a deal on a USA lens and through in some free shipping and lens filtersThese items (except for free day shipping) were already included in my original purchaseI called the following day to cancel my order and was yelled at by at Stephan and told my bank was lying to me about the declined amountsWhy would my bank lie to me??!! I have since verified it with my bankThey told me the lens had already shipped by am the next day even though my account showed it had not shipped yet so they would not let me cancel the purchaseThey have a 15% "restocking fee" that would have cost me $if I do send the lens backStephen gave me a $refund on the lens to appease meI appreciate that but it did not satisfy my feelings of being deceived by Abe's of Maine Additionally I bought a memory card holder that was on sale, marked down from $to $The photo is of a hard cover plastic card holder that will hold up to cardsWhat I received is a pleather card holder that will hold cardsA made in China (tag in it, see photo) that "MIGHT" cost $not on sale Not only is their staff incredibly rude but they practice bait and switch with their customers
Dear [redacted] I think there was a misunderstanding between you and ted, we've been using [redacted] for so many years and they have never installed any TV or even put it on a standWhite glove delivery means it goes on a private truck, they call you before hand to schedule an appointment, they bring it in to your home they take the lid of and plug it and make sure it turns on and no crack to the screen and if there is a crack they will pack it up and bring it back with themYou dont have to wait for the claim to be approved you get a replacement sent out that day or the following dayThat's $you paid wasn't just for the white glove, white glove was for $and insurance on the TV cost $and ted gave you an excellent price its usually much moreI contacted you and left you a message to see what I could do for you never got a call backI will go ahead and refund you $We are not here to misled intentionally we care very much about our customers and we are here to for them Thank you [redacted] ***
On May 6, I ordered a [redacted] EOS 7D Mark II DSLR camera with a 18-135mm IS STM LensAlso the package included a Battery pack, Battery charger and Interface cableThis is what was included in the boxThe total price was $1,The salesman [redacted] S [redacted] offered me a replacement [redacted] 5hr battery and a starter kitThe starter kit included a second [redacted] 5hr battery and a [redacted] quick charger for the price of $After taxes and shipping, the total price was $1,I received my packaged on May 10, I did not receive the stater kit (a second [redacted] 5hr battery and a [redacted] quick charger)I called the company and spoke to [redacted] St [redacted] who was not very respectfulHe told me I had to call a manager at ***I called the company a second time and spoke to someone at ***I was told that I must had misunderstood my orderI told them Ihave my order on paper and I paid an extra $Also I told them the product online says what comes in the boxAlso this person w
HiWe are sorry you wanted to cancel your orderI am showing your order was refunded as per your request on 3/ It can take up to 3-business days to post to your stateementPlease let me know if you need anything elseThank YouNancy M***DBA WestPark ElectronicsAbe's of Maine [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only if the item arrives within 3-weeks un-damaged, as described (specific model as outlined in the order)That means delivery no later than 1/1, [redacted] Regards, [redacted] **
I ordered a USA model new camera but was delivered a grey market camera with no manufacture warranty and was not a USA modelThere were parts missing that would have been included if I had received a new USA model [redacted] cameraI should not have to lose money on a bait and switch, borderline fraudulent purchaseI want a full refund
We are sorry [redacted] wants to return his cameraI have been in communication with him and have sent him a prepaid label to return the cameraWe agreed to a full refund upon receipt of the camera [redacted] agreed to close his complaint.Thank You [redacted] ***Abe's of Maine [redacted] ***
HiWe reached out to [redacted] and cleared up any misunderstandingsHe placed an order directly with our customer service representative [redacted] His order will be shipping tomorrow via private trucking order number [redacted] The trucking company will call to schedule a delivery date.Thank You [redacted] ***West Park Electronicsdba Abe's of Maine [redacted] ***
Dear [redacted] We contacted *** this morning, we went ahead and emailed her a *** return label we will take back the Tamron lens and refund her order in full Thank you ***
I have spoken to and my customer representative has tried toreach out to the customerThe customer did not want to place an orderWeassured him we would work with himHe just wanted free merchandise and evenafter he would receive the merchandise he would not close the complaintWeagree to send him a free ceiling mount and hdmi cable for him to close thecomplaint as he requested originallyThen he said even if he received the freemechandise he wouldnt close the complaintWe are still willing to send him afree ceiling mount and have him close the caseWe are willing to work with himThankYou [redacted] ***Westpark Electronics LLC.D/B/A Abe's of Maine [redacted] ***
***We are sorry about the trouble you had with your orderI am showing we sent you a prepaid label to return the merchandise and your orderAs soon as we got back the merchandise your order was refunded in fullI am showing a full refund was issuedPlease let me know if you need anything else.ThankYou [redacted] ***Westpark Electronics LLC.D/B/A Abe's of Maine [redacted] ***
Complaint: [redacted] I am rejecting this response because: I appreciate your response, but all of my interactions with your company outside of these text responses have demonstrated that your company does not care at all about it's customers or following through on website advertising I have chosen to go with a different vendor for my purchase In all of my phone interactions with your company, I have been treated very poorly, not listened to, and put on hold without any notice or warning I do not expect, nor deserve, to be insulted when inquiring about the price and details of a product listed on your website As a note, it would be extremely easy for me to make a recording of my phone interactions with your company and/or provide transcripts publicly to share the quality of your customer serviceAt the very least, I strongly recommend you reconsider your representative training and customer treatment if you value quality and customer service as you say you do I also would like to point out that your website still lists a price, and shows the TV as "available", without any disclosure of whether or not the TV is the US version At best, this is misleading to anyone interested in making a purchase Your companies choice to not say what country the TV is made for is highly suspect and extremely misleading to customers I have never run across any sales website that lists items that a customer can buy without disclosing what the customer is purchasing until AFTER the order has been completed - especially when your representatives themselves disagree with what product you are selling, and whether or not the listed price is relevantI have no interest in supporting your business and sincerely hope that any potential future customers are aware of your poor customer service and highly misleading advertising Regards, [redacted]
Hello [redacted] On 5/16/looks like a manger contacted you and resolved the issue a refund was done for $and let you keep the items Thank you ***
Dear Valued CustomerI am showing you cancelled this order, and it was indeed cancelledYou were never chargedThere was only a pending authorization from [redacted] that was released on 12/6.Please let me know if you need any more assistanceThank You [redacted] ***Abe's of Maine [redacted] ***
I am sorry for the trouble you had I am showing we were unable to process your order since your credit card declinedWe have contacted you regarding this matter and have not received a response backI have assigned [redacted] in customer service [redacted] to work out the order details and reprocessing with youWe would like to satisfy you and ship your orderThankYou [redacted] ***Westpark Electronics LLC.D/B/A Abe's of Maine [redacted] ***
[redacted] was reached out to on 4/We informed him to refuse the package and would waive the 15% restocking feeWhen the package was returned to us by [redacted] we refunded this order in full.Thank YouNancy M***West Park ElectronicsDBA Abe's of Maine [redacted] ***
I purchased a nikon d camera that was $on line when the bill came it read $when I call to complain they told me I had to pay extra for the battery and the charger when clearly nikon camera come with a battery and a charger after phone calls and email I still cant get a return number when clearly the policy state return within days they just keep offering me a hundred dollar credit and now a two hundred dollar credit please help I just want to return item for a refund jerry
I ordered a 77" OLED LG TV from this company for a price of $Then I got a call a them with an " up charge " of $for trucking and insurance I paid for the extra charges because I felt it was still a fair price for the TV, but after thinking about it for 4-hours I decided to cancel the order because I felt this was an internet scam to cheat money out of trusting people like meWhen I tried to contact the company by phone after calling 20-times and not having anyone answer it would go to voice mailI know this company is using predatory business practices to get money from innocent peopleWhen I finally got through to Steve who works for the company he refused to cancel the order I told him about the numerous calls I had made and was put on hold then hung up on I feel this company has very bad customer service and is rude and difficult to deal with Cancelling an order in less than a short time is not an unreasonable request I have gone to great lengths to h