[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and if they will follow through with what they proposed for a solution then this resolution will be satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I appreciate the response but it does not get to the root of the problem hereI'm a fairly technically savvy personI worked in the IT field for years and sold electronics for yearsI researched this television set for almost days prior to purchaseResearching both price and technical specifications on well over websitesIn all of that no where, not even on the links I was sent when I started inquiring about this, does it talk anywhere about and upgraded panelNowhere is there technical specifications stating that [redacted] produces a different version of this model of tv that they then sell for an upgraded priceNow I know there is the potential for a panel lotteryIt is known that [redacted] uses a number of panels in their latest LCD's from different manufacturers but because the His a high end model, There is almost no panel lottery on this seriesAll sizes have a [redacted] panel inside, except for the 60"The 60" has a [redacted] panel [redacted] does not produce any 60" panels, no matter the seriesBesides these points, you can consider all sizes of the Hto have the same picture qualitySo you selling me an "upgraded panel" is complete bunk and is what I am upset about and how I feel I was bait and switched because when I called up your rep and he started telling me this line it didn't make any sense based on my prior researchUnfortunately, I did not have the time that evening to dig into it further and when I called back the next day and the next day and the next day no one would answer my call.So what I would like is for a refund of $to get back to the original price I bought this TV for $1,and next time your sales person can be more truthful in what he is selling Regards, [redacted] ***
I was in the market for a new Nikon Dcamera bodyI saw an ad for Abe's of Maine (Westpark Electronics, LLC), that says they had the Nikon Dbody in stock for $3,When I called to order, their salesperson (Jeff S [redacted] ) said it was NOT in stock, but he could get me one and ship it right away for $more, for a total of $3,During our conversation, not once did he ever say it was a gray market camera (a camera meant to be sold in another country other than the United States, and one that Nikon USA will NOT honor a warranty for)The Darrived on Saturday, April 7, in the retail kit box that shows that it includes a Nikkor 24-VR zoom lensHowever upon opening the retail kit box, the lens had been removed prior to shipmentThe only thing included in the box besides the camera battery was a battery, a battery charger, a USB connection cable, a camera strap, and the DmanualOn the side of the box, it said it was supposed to also include a warrantyThere
Purchased an OLED TV online from this business on 11/26/(Cyber Monday) for $with free shipping Rec'd email on 11/instructing me to call and confirm purchase Merchant advised that I would have to pay additional $for insurance & handling indicating this was noted on their website - it is not Cyber Monday sales were over, so I could not find a lower price and completed the purchase I also discovered the TV I received is model OLED55B8PUA when I had cut and pasted OLED55E8PUA from LG's website in my search criteria The "B" model is generations older and less expensive The older model number is correct on the invoice, so I accept that I did not notice the substitution until it was too late, however this represents "bait and switch" selling tactics by this merchant in order to generate unscrupulous product sales This merchant is still advertising the newer model for far less than other online retailers
Ongoing bait-n-switch scamAdvertised lower price online for a HD TV Nov Got an email saying I needed to confirm orderCalled the number and then spoke with Jeff SImmediately he went into a high pressure pitch that my item, because of the size and value, needed shipping insurance at an additional cost of $I informed him that this policy wasn't stated anywhere on the website or at time of checkoutHe quickly pivoted to offering free "white glove service"After getting off the phone and searching the Internet, I found that this is common practice with this groupThey also aren't a authorized Sony retailer (which means no manufacturer's warranty is provided for a TV valued at over $2,No where on their site is it mentioned thy are a Grey Market dealer in products After contacting them again later in the day to cancel my order by phone and email I was unable to get a responseI informed seller by email at this time that I was canceling my purchase and have since c
We are sorry for the trouble you had with your orderWe were unable the body alone did not include a battery or charger from the manufacturerWe have taken down the incorrect information from our siteWe have reached out to [redacted] , the missing items were shipped outWe also upgraded her Warranty for the inconvenience [redacted] has indicated she was satisfied.Thank You [redacted] ***West Park ElectronicsDBA Abe's of Maine [redacted] ***
[redacted] I am seeing the package was signed for today o 3/by [redacted] tracking number [redacted] We have a lock on [redacted] account to prevent fraud and somebody else routing your package to another addressThis is business practiceWe must ship to the address you provided us withWe also have adult signature require since the package is of high valueIf you were not home the first time, [redacted] make an additional attempts.Please let me know if you need anything elseThank You [redacted] ***West Park Electronicsdba Abe's of Miane [redacted] ***
I ordered today a [redacted] televising with a Abe's price of $including free shippingI was instructed by email to call Abe's about my order which I didI was told that there would be an additional charge of $to insure shipping to [redacted] where I liveThis is not the definition of free shipping; this is deceptive advertisingIf there is a cost to have an item shipped it should not be labeled "Free Shipping"I cancelled my order
Hello [redacted] What you ordered is what you got only thing is that we are not authorize dealersEverything else is brand new never open never use I apologize we couldn’t do business ,it looks like a manger took care of everything for you on 5/19/and he created an RMA for you and took the camera back and refunded your order on 5/24/If you ever need help in the future feel free to call me my number is [redacted] ***We really appreciate and care about our customers Thank you ***
I placed an order and was required to call & confirm to process the order They talked me into purchasing an additional "package" for the camera I had purchased which included two (2) high capacity batteries, a charger, eyecup and neck strap for the camera I purchased - these batteries were to replace the one (1) regular 2-hour battery that normally comes with the camera and that the upgrade cost $- per Jeff S [redacted] who said the high-capacity batteries normally cost $each, so this package was a "deal" I agreed to the upgraded batteries He gave me the new price and processed the order The problem is I was unable to check the original sales order as I answered the call at work and upon review of my packing slip/invoice they charged me an additional $for the $package and they did not ship me the additional items they talked me into buying Original camera package price that I bought: $1399.00; amount charged to my credit card for the "upgraded" package with the
We have tried to reach [redacted] multiple times to discuss his concernsWe left multiple message for him to call us back so we can review the complaint he submittedWe do offer models of the TVAfter discussing his options with the salesman the customer agreed that the more expensive models would suit his purpose since the model offered a better warranty and a few additional featuresWe would like him to call us back ASAP to resolve the complaint***my customer service representative has been trying to reach himHis direct phone number is [redacted] ext *** if he cant reach him he can send an email to [redacted] with a request for an immediate call backOur goal is to satisfy our customer and make sure they have a good experiencesWe look forward to working out this complaint with the customerWe left a message for him today as well, as yesterday most recentlyThank You [redacted] ***Abe's of Maine [redacted] ***
Complaint: [redacted] I am rejecting this response because it was never explained to me when I placed the order In fact the email confirmation I received stated $shipping charge If it was your intention to charge me some other amount, you should have stated that the shipping and handling would be determined later or words to that effect In addition as previously discussed your website doesnt specify which items will have a "bait and switch" shipping/handling/insurance cost added to it You do not have the arbitrary right to decide which items should cost differently than listed on your website unless you notify the buyers which you did not I want all the shipping/handling/insurance charges refunded Regards, [redacted]
***Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequateWe do have the TV you ordered available for immediate shipmentI regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceSince the [redacted] payment was cancelled, we can no longer process this order.If you wish to reorder, please send me an email directly to [redacted] and I will contact you back to take your order personallyI would like to thank you for bringing this to our attentionIt will help us improve our operations and services .Please don't hesitate to contact me personally.Thank YouNancy M***Westpark Electronics LLCDBA Abe's of Maine [redacted]
Westpark Electronics, LLC DBA: Abe's of Maine Camera and Electronics, is a classic bait and switch operation They offer all sorts of name brand products at discounted rates, but in the end they are not an Authorized Dealer of almost any of the brands they carry They sell products that do NOT include the standard year US warranties, and in many cases do not include normally included accessories Once you buy a product from them you will receive a call asking if you would like to buy some of the accessories that should have been included and/or upgrade to the "legitimate" version of the product (for more money of course) They also have a very strange return policy demanding a 15% restocking fee for anything you send back (or refuse delivery for) which is also a suspicious business practice Overall I would NOT recommend doing business with this company
Complaint: [redacted] I am rejecting this response because: I have no interest in purchasing a product from a company that misrepresents free shipping by automatically tacking "insurance" on to the billIronically the cost of the upsold insurance would have been roughly the same price as shipping via [redacted] or [redacted] Also, you haven't addressed the fact that your representative lied about there being two different versions of the TV I orderedThere is no 'commercial' version of this TVThere is only a retail version, only one modelAdditionally, I have spoken with LG and they said that your company is not an authorized dealer, therefore they would not honor any warranties for the product.This means that even if I was foolish enough to have paid another $for the 'retail version' that the warranty that your rep guaranteed would have been null and void.This is classic bait and switch selling, and not only is it out of integrity and dishonest, but it is illegal.Additionally, my credit card company automatically declines charges of companies that are listed as fraudulentApparently there have been enough reports, chargebacks, and other disputes that my bank will hold all funds charged by Abe's of Maine aka Westpark Electronics LLC.I have already cancelled my order through your representative, and my credit card company will not allow your company to charge my accountSo please include evidence of the cancelled order upon your response.Also, the business did not address the desired settlement/outcome that I addressedI further propose that the official apology should consist of a posting on the home page of their websiteThe apology should include how they have done business, and are currently doing business, the definition of bait and switch, and how they propose to remedy their unethical business practices Regards,**
Complaint: [redacted] I am rejecting this response because: I should not have to pay$in shipping fees for service not renderedThe item was not deliveredon time, it was not delivered at all, and the item was never in my possession I did not refuse the delivery of the item becauseit was never delivered to meIt remained in the possession of the truckingcompany from pick up to returnI ordered the item on Wednesday 12/17/2014, and I paid $for expedited shippingI expected the item on Monday 12/22/2014, but I was told by the trucking company representative (***) the item won't be delivered until Saturday 12/27/or possibly Sunday 12/28/which is not acceptable I wanted the item before 12/25/(Christmas) since it was a Christmas present I contacted Abe’s of Maine to resolve this issue, which they didn'tI promptly cancelled my order on Monday 12/22/and I requested a full refund of I did not received a partial refund of until Friday night 12/26/2014, a day after Christmas, which was very upsetting to my householdRegarding my agreement to pay the shipping fee, I reluctantly agreed to pay the $150.00, because Abe’s of Maine would not cancel my order and issue me a timely refund, if would not agree to pay the $shipping fee, as stated in the following email from [redacted] of Abe’s of Maine:In conclusion and as stated before, I should not have to pay $in shipping fees for service not renderedI should not be penalized for something that is not my fault and I request that I be refunded the $which was not refunded to meRegards, [redacted]
[redacted] reached customer service yesterday to cancel his orderWe pulled his order from the shipping departmentWe cancelled his order yesterday and email him that his order was cancelledWe also sent him the attached confirmation from the credit card processor that the charges were voidedWe are sorry he wanted to cancel his orderIt was already cancelled and voided prior to this complaintThe cancellation confirmation came from [redacted] at 3:pm 02/16/Please let me know if you need any further assistance.Thank You [redacted] ***Abe's of Maine [redacted] ***
We are rejecting this complaint since we could not ship the order with out being paid for itThe method selected was wire transferAs stated previously we can ship the order right awayIf a wire doesn't want to be used, we can process the order using credit card as the form of paymentBecause of this miscommunication, we are willing to upgrade the order to white glove delivery at no extra charge and provide High quality 6ft HDMI cables at no chargeWe deeply value your relationship with Abe's of Maine and are committed to providing you with the highest level of service simply because our customers deserve the very bestPlease let me know how you wish to proceed with this order.We value your business and hope to retain you as a customer for many years to come?Thank You [redacted] ***West Park Electronicsdba Abe's of Maine [redacted] ***
I purchased a [redacted] 5D Mark III with 24-lens I was told it would come with a year warranty from [redacted] and an extended year warranty I did not receive proof of purchase I did not receive the [redacted] Warranty Cards I did not receive the [redacted] year extended warranty
Regarding the above complaint ID number [redacted] I have been in communication with the supplier, [redacted] ***, of Abes of Maine, regarding the lens purchased We have agreed that Abes of Maine would accept shipping charges, for me to return the lens, and that a full refund would be credited back to my credit card I would like at this time to close this claim, as per above agreement with vendor Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and if they will follow through with what they proposed for a solution then this resolution will be satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I appreciate the response but it does not get to the root of the problem hereI'm a fairly technically savvy personI worked in the IT field for years and sold electronics for yearsI researched this television set for almost days prior to purchaseResearching both price and technical specifications on well over websitesIn all of that no where, not even on the links I was sent when I started inquiring about this, does it talk anywhere about and upgraded panelNowhere is there technical specifications stating that [redacted] produces a different version of this model of tv that they then sell for an upgraded priceNow I know there is the potential for a panel lotteryIt is known that [redacted] uses a number of panels in their latest LCD's from different manufacturers but because the His a high end model, There is almost no panel lottery on this seriesAll sizes have a [redacted] panel inside, except for the 60"The 60" has a [redacted] panel [redacted] does not produce any 60" panels, no matter the seriesBesides these points, you can consider all sizes of the Hto have the same picture qualitySo you selling me an "upgraded panel" is complete bunk and is what I am upset about and how I feel I was bait and switched because when I called up your rep and he started telling me this line it didn't make any sense based on my prior researchUnfortunately, I did not have the time that evening to dig into it further and when I called back the next day and the next day and the next day no one would answer my call.So what I would like is for a refund of $to get back to the original price I bought this TV for $1,and next time your sales person can be more truthful in what he is selling Regards, [redacted] ***
I was in the market for a new Nikon Dcamera bodyI saw an ad for Abe's of Maine (Westpark Electronics, LLC), that says they had the Nikon Dbody in stock for $3,When I called to order, their salesperson (Jeff S [redacted] ) said it was NOT in stock, but he could get me one and ship it right away for $more, for a total of $3,During our conversation, not once did he ever say it was a gray market camera (a camera meant to be sold in another country other than the United States, and one that Nikon USA will NOT honor a warranty for)The Darrived on Saturday, April 7, in the retail kit box that shows that it includes a Nikkor 24-VR zoom lensHowever upon opening the retail kit box, the lens had been removed prior to shipmentThe only thing included in the box besides the camera battery was a battery, a battery charger, a USB connection cable, a camera strap, and the DmanualOn the side of the box, it said it was supposed to also include a warrantyThere
Purchased an OLED TV online from this business on 11/26/(Cyber Monday) for $with free shipping Rec'd email on 11/instructing me to call and confirm purchase Merchant advised that I would have to pay additional $for insurance & handling indicating this was noted on their website - it is not Cyber Monday sales were over, so I could not find a lower price and completed the purchase I also discovered the TV I received is model OLED55B8PUA when I had cut and pasted OLED55E8PUA from LG's website in my search criteria The "B" model is generations older and less expensive The older model number is correct on the invoice, so I accept that I did not notice the substitution until it was too late, however this represents "bait and switch" selling tactics by this merchant in order to generate unscrupulous product sales This merchant is still advertising the newer model for far less than other online retailers
Ongoing bait-n-switch scamAdvertised lower price online for a HD TV Nov Got an email saying I needed to confirm orderCalled the number and then spoke with Jeff SImmediately he went into a high pressure pitch that my item, because of the size and value, needed shipping insurance at an additional cost of $I informed him that this policy wasn't stated anywhere on the website or at time of checkoutHe quickly pivoted to offering free "white glove service"After getting off the phone and searching the Internet, I found that this is common practice with this groupThey also aren't a authorized Sony retailer (which means no manufacturer's warranty is provided for a TV valued at over $2,No where on their site is it mentioned thy are a Grey Market dealer in products After contacting them again later in the day to cancel my order by phone and email I was unable to get a responseI informed seller by email at this time that I was canceling my purchase and have since c
We are sorry for the trouble you had with your orderWe were unable the body alone did not include a battery or charger from the manufacturerWe have taken down the incorrect information from our siteWe have reached out to [redacted] , the missing items were shipped outWe also upgraded her Warranty for the inconvenience [redacted] has indicated she was satisfied.Thank You [redacted] ***West Park ElectronicsDBA Abe's of Maine [redacted] ***
[redacted] I am seeing the package was signed for today o 3/by [redacted] tracking number [redacted] We have a lock on [redacted] account to prevent fraud and somebody else routing your package to another addressThis is business practiceWe must ship to the address you provided us withWe also have adult signature require since the package is of high valueIf you were not home the first time, [redacted] make an additional attempts.Please let me know if you need anything elseThank You [redacted] ***West Park Electronicsdba Abe's of Miane [redacted] ***
I ordered today a [redacted] televising with a Abe's price of $including free shippingI was instructed by email to call Abe's about my order which I didI was told that there would be an additional charge of $to insure shipping to [redacted] where I liveThis is not the definition of free shipping; this is deceptive advertisingIf there is a cost to have an item shipped it should not be labeled "Free Shipping"I cancelled my order
Hello [redacted] What you ordered is what you got only thing is that we are not authorize dealersEverything else is brand new never open never use I apologize we couldn’t do business ,it looks like a manger took care of everything for you on 5/19/and he created an RMA for you and took the camera back and refunded your order on 5/24/If you ever need help in the future feel free to call me my number is [redacted] ***We really appreciate and care about our customers Thank you ***
I placed an order and was required to call & confirm to process the order They talked me into purchasing an additional "package" for the camera I had purchased which included two (2) high capacity batteries, a charger, eyecup and neck strap for the camera I purchased - these batteries were to replace the one (1) regular 2-hour battery that normally comes with the camera and that the upgrade cost $- per Jeff S [redacted] who said the high-capacity batteries normally cost $each, so this package was a "deal" I agreed to the upgraded batteries He gave me the new price and processed the order The problem is I was unable to check the original sales order as I answered the call at work and upon review of my packing slip/invoice they charged me an additional $for the $package and they did not ship me the additional items they talked me into buying Original camera package price that I bought: $1399.00; amount charged to my credit card for the "upgraded" package with the
We have tried to reach [redacted] multiple times to discuss his concernsWe left multiple message for him to call us back so we can review the complaint he submittedWe do offer models of the TVAfter discussing his options with the salesman the customer agreed that the more expensive models would suit his purpose since the model offered a better warranty and a few additional featuresWe would like him to call us back ASAP to resolve the complaint***my customer service representative has been trying to reach himHis direct phone number is [redacted] ext *** if he cant reach him he can send an email to [redacted] with a request for an immediate call backOur goal is to satisfy our customer and make sure they have a good experiencesWe look forward to working out this complaint with the customerWe left a message for him today as well, as yesterday most recentlyThank You [redacted] ***Abe's of Maine [redacted] ***
Complaint: [redacted] I am rejecting this response because it was never explained to me when I placed the order In fact the email confirmation I received stated $shipping charge If it was your intention to charge me some other amount, you should have stated that the shipping and handling would be determined later or words to that effect In addition as previously discussed your website doesnt specify which items will have a "bait and switch" shipping/handling/insurance cost added to it You do not have the arbitrary right to decide which items should cost differently than listed on your website unless you notify the buyers which you did not I want all the shipping/handling/insurance charges refunded Regards, [redacted]
***Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequateWe do have the TV you ordered available for immediate shipmentI regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceSince the [redacted] payment was cancelled, we can no longer process this order.If you wish to reorder, please send me an email directly to [redacted] and I will contact you back to take your order personallyI would like to thank you for bringing this to our attentionIt will help us improve our operations and services .Please don't hesitate to contact me personally.Thank YouNancy M***Westpark Electronics LLCDBA Abe's of Maine [redacted]
Westpark Electronics, LLC DBA: Abe's of Maine Camera and Electronics, is a classic bait and switch operation They offer all sorts of name brand products at discounted rates, but in the end they are not an Authorized Dealer of almost any of the brands they carry They sell products that do NOT include the standard year US warranties, and in many cases do not include normally included accessories Once you buy a product from them you will receive a call asking if you would like to buy some of the accessories that should have been included and/or upgrade to the "legitimate" version of the product (for more money of course) They also have a very strange return policy demanding a 15% restocking fee for anything you send back (or refuse delivery for) which is also a suspicious business practice Overall I would NOT recommend doing business with this company
Complaint: [redacted] I am rejecting this response because: I have no interest in purchasing a product from a company that misrepresents free shipping by automatically tacking "insurance" on to the billIronically the cost of the upsold insurance would have been roughly the same price as shipping via [redacted] or [redacted] Also, you haven't addressed the fact that your representative lied about there being two different versions of the TV I orderedThere is no 'commercial' version of this TVThere is only a retail version, only one modelAdditionally, I have spoken with LG and they said that your company is not an authorized dealer, therefore they would not honor any warranties for the product.This means that even if I was foolish enough to have paid another $for the 'retail version' that the warranty that your rep guaranteed would have been null and void.This is classic bait and switch selling, and not only is it out of integrity and dishonest, but it is illegal.Additionally, my credit card company automatically declines charges of companies that are listed as fraudulentApparently there have been enough reports, chargebacks, and other disputes that my bank will hold all funds charged by Abe's of Maine aka Westpark Electronics LLC.I have already cancelled my order through your representative, and my credit card company will not allow your company to charge my accountSo please include evidence of the cancelled order upon your response.Also, the business did not address the desired settlement/outcome that I addressedI further propose that the official apology should consist of a posting on the home page of their websiteThe apology should include how they have done business, and are currently doing business, the definition of bait and switch, and how they propose to remedy their unethical business practices Regards,**
Complaint: [redacted] I am rejecting this response because: I should not have to pay$in shipping fees for service not renderedThe item was not deliveredon time, it was not delivered at all, and the item was never in my possession I did not refuse the delivery of the item becauseit was never delivered to meIt remained in the possession of the truckingcompany from pick up to returnI ordered the item on Wednesday 12/17/2014, and I paid $for expedited shippingI expected the item on Monday 12/22/2014, but I was told by the trucking company representative (***) the item won't be delivered until Saturday 12/27/or possibly Sunday 12/28/which is not acceptable I wanted the item before 12/25/(Christmas) since it was a Christmas present I contacted Abe’s of Maine to resolve this issue, which they didn'tI promptly cancelled my order on Monday 12/22/and I requested a full refund of I did not received a partial refund of until Friday night 12/26/2014, a day after Christmas, which was very upsetting to my householdRegarding my agreement to pay the shipping fee, I reluctantly agreed to pay the $150.00, because Abe’s of Maine would not cancel my order and issue me a timely refund, if would not agree to pay the $shipping fee, as stated in the following email from [redacted] of Abe’s of Maine:In conclusion and as stated before, I should not have to pay $in shipping fees for service not renderedI should not be penalized for something that is not my fault and I request that I be refunded the $which was not refunded to meRegards, [redacted]
[redacted] reached customer service yesterday to cancel his orderWe pulled his order from the shipping departmentWe cancelled his order yesterday and email him that his order was cancelledWe also sent him the attached confirmation from the credit card processor that the charges were voidedWe are sorry he wanted to cancel his orderIt was already cancelled and voided prior to this complaintThe cancellation confirmation came from [redacted] at 3:pm 02/16/Please let me know if you need any further assistance.Thank You [redacted] ***Abe's of Maine [redacted] ***
We are rejecting this complaint since we could not ship the order with out being paid for itThe method selected was wire transferAs stated previously we can ship the order right awayIf a wire doesn't want to be used, we can process the order using credit card as the form of paymentBecause of this miscommunication, we are willing to upgrade the order to white glove delivery at no extra charge and provide High quality 6ft HDMI cables at no chargeWe deeply value your relationship with Abe's of Maine and are committed to providing you with the highest level of service simply because our customers deserve the very bestPlease let me know how you wish to proceed with this order.We value your business and hope to retain you as a customer for many years to come?Thank You [redacted] ***West Park Electronicsdba Abe's of Maine [redacted] ***
I purchased a [redacted] 5D Mark III with 24-lens I was told it would come with a year warranty from [redacted] and an extended year warranty I did not receive proof of purchase I did not receive the [redacted] Warranty Cards I did not receive the [redacted] year extended warranty
Regarding the above complaint ID number [redacted] I have been in communication with the supplier, [redacted] ***, of Abes of Maine, regarding the lens purchased We have agreed that Abes of Maine would accept shipping charges, for me to return the lens, and that a full refund would be credited back to my credit card I would like at this time to close this claim, as per above agreement with vendor Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]