WH Finance Company

The Terms and Conditions of the Free Warranty do not cover initial install and only covers labor after the following criteria has been met: “LIMITED LIABILITY FOR ENGINES: Parts and labor warranty begins on the 14th day & 501st mile after the part is installed.” Therefore, regardless of whether or not the complainants Free Warranty had been activated the initial install labor would not be covered nor would our representatives elude it was We sent out the replacement engine free of charge on 3/2/and the Warranty was activated on 3/10/for the replacementWe now consider this claim closed for the time being

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]? Regards, [redacted] The items damaged were the intake manifold, vacuum line nipple broke, throttle body busted, plug and connector and unit broke in multiple locations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11874418, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Ryan [redacted]

The customer had the part shipped to them on 3-5- Under the Terms and Condition of the Free Warranty it states "The engine must be installed within days of its receipt." and the customer must submit the warranty for activation We require this due to the fact many customers will let the engine set in unknown conditions, such as damp conditions or uncovered, which could cause damage to the engine before installation We did not hear from the customer until 9-14-with the complaints mentioned The customer then attempted to submit the warranty activation on 9-22-well beyond the time allowed The customer did not follow the Terms and Conditions of the Free Warranty and therefore was denied their claim accordingly We strongly encourage all customers when making a purchase of this value to follow the Terms and Conditions as clearly and prominently detailed in every step of the process to avoid these situationsHad the customer followed the steps required, this would most likely not be an issue if qualified for a warranty claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below they have not refunded the money they owe me as they said they would!! Just like they said they would for three months prior to me contacting you!! I did not want to accept the offer they gave me thru you the Revdex.com because I knew they would not pay, and you would close the case thinking they would honor there offer!! They knew you would close the case and say it was resolved and just go on scamming more people! Apparently the Revdex.com does not follow up to see if the cases are truly resolved, they just close them and let these jerks go on about there businessThis seams like a bad way of handling cases for the people that make complaintsSincerely, [redacted] ***

Thank you for supplying the invoice numberPlease let us look into the order and details and get an update as quickly as possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They referred to the small print as a solutionThey do not stand behind their supply chain, they used the most inefficient, low costs carrier (trucking co )they are not taking responsibility for their poor service, and the extra costs to the customer Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called on 6/for a status update The engine was supposed to arrive no later than 5/Below is the statement from an email they sent to me: Thank you for your recent order (Invoice # [redacted] from SWEngines.com:300-71041A EXPLORER Engine (4.0L, VIN X, 8th digit) w/o EGRWe truly value your businessYour order is currently being processed, and we should have a follemail to you within the next business days from our Warehouse Procurement Team.Your web order was submitted on Friday, May 08, 2015, so your order is expected to ship between Tuesday, May 19, and Friday, May 22, Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-BUSINESS days after thatSo you may expect a total of 10-BUSINESS days (excluding weekends & holidays) from the date you submitted your order online to receive delivery of your orderWe estimate you should receive your order between Friday, May 22, and Thursday, May 28, Please note that this is the estimated delivery timeline based on circumstancesIn the case of unusual circumstances please allow additional time.When I called a second time (because they had not returned my 1st call), they told me the order was cancelled I asked for a supervisor so I could get a tracking number and they swore at me and hung up SW Engines IS fraudulent because they never shipped the engine, and now they are spreading lies about the fact I swore at them to cover their mistake I never called them before that time (which is now a new story) DO NOT BUY ANYTHING FROM THIS COMPANY!! They can't even keep their lies consistentRegards, Chuck [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business has not responded to the original complaint as to why they were sending the needed items to repair the motor per their warrantyThe mechanic that installed the motor purchased from them followed the instructions from them to the letter, per line of their warranty the engine could not be opened and inspected without their prior written authorization without voiding the warranty for the engineSW Engines stated they have a year warranty on the engine, and from an exterior inspection the engine did not have any leaks around the oil pedestal OR the head gasketIn contacting the business I had been informed on phone (which they record their phone calls per their on hold message) they had all things needed for repair of the engine ready to ship to me, and they placed a stop work order for those items.At this point I have done everything they have requested to enforce my warranty for this engine, I am out the diagnostic fee and potentially $for install of a head gasket plus price of part, and even more for the oil pedestal and labor to install that.after having spent over $for this engine and it is not even a year old, it has not overheated and am watching it daily for oil level I feel that the least they can do is honor their warranty.Since they infer in their response the engine was not inspected they are putting out a warranty on an engine and then laying all responsibility on mechanic and purchaser and basically stating the warranty and engine are as is.I purchased the engine from them because of the warranty and good price, I am aware that things can happen but they need to forward me the parts and the money to have these items installed on the engine, the parts are not accessories but intricate parts of the engine and its function Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]this is a complete and total lie they quoted and sold me an engine not a motor They then told me it would cost 600$more to get an engine and that I had ordered the wrong part they never shipped anything repetedly sent me email telling me they were shipping an engine 1.3L then after I said bs on you guy they lowered the price $ Then told me they were giving me a refund but say they have and I had to pay 195$in restockingthey say they sent the refund less atound $but it never showed up they have called me names and yes I used profanity after they called me names and lied to me repeatedly all I want is a full refund but clearly dale anthony and John make a.living writing and telling lies This is a horrible business why does wisconsin put up with thisit's clear from all you folks have had to deal with them wisconsin knows they are enabling a band of thieves Makes me think twice about buying anything out of Wisconsin including that great cheeseI'm very ashamed I did not go to bb before I payed these thieves any money Regards, [redacted]

The complainant purchased an engine from us which we sent out to him which we had to have sent back to usWe did send out the complainant another engine and they disputed the charges of the engine to their credit card companyThe complainant did not feel we sent them an engine with the correct milage from what we sold themPer the Terms and Conditions of our Free Warranty: Line 14: "The stated mileage is not guaranteed and is correct to the best of our knowledge." Also, per Line of our Free Warranty: "Warranty does not cover initial installation." http://www.swengines.com/warranty.phpWe to the best of our ability sent the complainant an engine with the correct mileage statedthe complainant also stated that the engine had an oil leak, but per the terms and conditions of our Free Warranty, "Leaking gaskets or seals are not covered." Until the dispute with the complainants credit card company is completed, we will not move forward with a resolutionWe hope this closes this matter and any issues going forward

The complainant requested a refund for an alleged engine that was not working properlyWe did send out the complainant another engine and they stated that the second engine also allegedly was not working properlyWe did decide to refund the client the amount owed back to themWe did send out a straight refund to the complainant on 5/26/for the full amount of $with no restocking or shipping fees We hope this helps clear up the matter as the complainant did get a refund and this should close this matter

Upon further investigation, we found the Representatives did not have all the facts correct and thought there were installsHence the reason for the amount which was conveyed to the customer Per the Terms and Conditions of the Free Warranty, the first install is not covered regardless of a failure However, the second install is covered and we have sent the check out today via USPS We apologize for the confusion and hope this will help

We would really like to help out Mr [redacted] , but he emailed us pictures of the whole engine disassembled and that voids all warrantiesHe agreed to our terms and conditions when he clicked the box that says I agree to the terms and conditonsclick on this link http://engineshopper.com/warranty.php?vid=

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11955724, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Bob R [redacted]

jason galmon10:AM (hours ago)tomeOn Feb 22, 2:PM, "Quality Used Transmissions Invoice" wrote:Order Date: 02/22/2017Your Invoice # is: 292667*Please complete and sign your invoice online HERE at this link..ORDER INFORMATIONItem(s) OrderedUsed400-Ford Ranger Transmission Automatic Transmission (5R55E) 6-(4.0L) Four Wheel Drive Year or 12K miles Parts and Labor + $0.00Total Parts Cost:$730.00(This charge will appear as SWE on your Bank Statement)Shipping Cost:$0.00Warranty Cost:$0.00Grand Total:$730.00Core Charge:$0.00Tax$0.00Payment Type:Credit Card - (9336)BILLING INFORMATIONBilling Name:Jason m GalmonBilling Address 1:melton wayBilling Address 2:Billing City:CovingtonBilling State:GABilling Zip:30016Email:[email protected] Phone:678-778-0628Evening Phone:*THE INFORMATION CONTAINED IN THIS EMAIL IS YOUR BILLING RECEIPTYOU MAY SPECIFY SHIPPING INFORMATION WHEN YOU COMPLETE & SIGN YOUR INVOICE ONLINE USING THE LINK IN THIS EMAIL.Note:***PLEASE NOTE*** WARRANTY BENEFITS ARE NOT ACTIVE UNTIL CUSTOMER FULLY ACTIVATES WARRANTYPlease activate your warranty online: HERE *You must wait until your part is installed before you can activate your warrantyCustomer has Business Days to install the part and activate warranty from the day it is received from the carrier.jason galmon10:AM (hours ago)tomeOn Mar 10, 8:PM, "Warranty Activation" wrote:Thank you! You have successfully Submitted the Warranty Activation for Invoice # Our Warranty Department has been notified.***PLEASE NOTE THAT BY SUBMITTING YOUR ONLINE WARRANTY ACTIVATION DOES NOT CONFIRM THAT YOUR WARRANTY HAS BEEN ACTIVATEDWE MUST MANUALLY REVIEW THE INFORMATION YOU SUBMITTED IN ACCORDANCE WITH THE TERMS ON OUR WARRANTY POLICYHowever, there is nothing further we need from you at this timeWe will contact you directly if there is anything further we need from you regarding your Warranty Activation.***Please contact us if you need further assistance by calling our warranty department at 866-320-extor email us at [email protected] may also simply reply to this email to reach us directly.WARRANTY ACTIVATION SUBMITTED ONLINE FOR INVOICE #292667:Delivery Date Customer Entered:: 02/28/2017Delivery Received By:: Jason GalmonSource: Quality Used TransmissionsActivated Online: 2017-03-19:01:29Activated Via: email linkIP Address: 66.249.88.49Mileage Proof Pic Status: Successfully Uploaded 20170310_195729_Burst01.jpgMilage Entered at time of warranty activation: 164073Warranty Activation Status: ACTIVATION SUBMITTED ONLINE 2017-03-19:01:29jason galmon10:AM (hours ago)tomeOn Mar 14, 10:AM, "jason galmon" wrote: I purchased a (5r55e) 6- (4.0L) 4xtransmissionIt was damaged by shipperShipper made his claim and I called QUT at point of pickupI was informed because its the adapter housing for the transfer case I would be issued a credit for the cost of using my original adapter off my transmission This has set me back both in time and cost of not moving forward with installation because of nothing from QUT as far as the creditAlso I was charged for a residental delivery and I picked it up at a commercial location I need to know something or I need to have this returned and refunded I do not wish for a replacement because of the low mileage on this transmissionI dont feel I would recieve one near itJason Galmon # 292667jason galmon10:AM (hours ago)tomeOn Mar 21, 12:PM, "jason galmon" wrote: I have not received a response from any of communication about this issueJason GalmonOn Mar 14, 10:AM, "jason galmon" wrote: I purchased a (5r55e) 6- (4.0L) 4xtransmissionIt was damaged by shipperShipper made his claim and I called QUT at point of pickupI was informed because its the adapter housing for the transfer case I would be issued a credit for the cost of using my original adapter off my transmission This has set me back both in time and cost of not moving forward with installation because of nothing from QUT as far as the creditAlso I was charged for a residental delivery and I picked it up at a commercial location I need to know something or I need to have this returned and refunded I do not wish for a replacement because of the low mileage on this transmissionI dont feel I would recieve one near itJason Galmon # 292667jason galmon10:AM (hours ago)tomeOn Feb 22, 2:PM, "Quality Used Transmissions Invoice" wrote:Order Date: 02/22/2017Your Invoice # is: 292667*Please complete and sign your invoice online HERE at this linkORDER INFORMATIONItem(s) OrderedUsed400-Ford Ranger Transmission Automatic Transmission (5R55E) 6-(4.0L) Four Wheel Drive Year or 12K miles Parts and Labor + $0.00Total Parts Cost:$730.00(This charge will appear as SWE on your Bank Statement)Shipping Cost:$0.00Warranty Cost:$0.00Grand Total:$730.00Core Charge:$0.00Tax$0.00Payment Type:Credit Card - (9336)BILLING INFORMATIONBilling Name:Jason m GalmonBilling Address 1:melton wayBilling Address 2:Billing City:CovingtonBilling State:GABilling Zip:30016Email:[email protected] Phone:678-778-0628Evening Phone: *THE INFORMATION CONTAINED IN THIS EMAIL IS YOUR BILLING RECEIPTYOU MAY SPECIFY SHIPPING INFORMATION WHEN YOU COMPLETE & SIGN YOUR INVOICE ONLINE USING THE LINK IN THIS EMAIL.Note: ***PLEASE NOTE*** WARRANTY BENEFITS ARE NOT ACTIVE UNTIL CUSTOMER FULLY ACTIVATES WARRANTY Please activate your warranty online: HERE *You must wait until your part is installed before you can activate your warrantyCustomer has Business Days to install the part and activate warranty from the day it is received from the carrier.jason galmon10:AM (hours ago)tome---------- Forwarded message ----------From: "Quality Used Transmissions Invoice" Date: Feb 22, 2:PMSubject: Quality Used Transmissions Order: Invoice #292667To: Cc: Order Date: 02/22/2017Your Invoice # is: 292667*Please complete and sign your invoice online HERE at this linkORDER INFORMATIONItem(s) OrderedUsed400-Ford Ranger Transmission Automatic Transmission (5R55E) 6-(4.0L) Four Wheel Drive Year or 12K miles Parts and Labor + $0.00Total Parts Cost:$730.00(This charge will appear as SWE on your Bank Statement)Shipping Cost:$0.00Warranty Cost:$0.00Grand Total:$730.00Core Charge:$0.00Tax$0.00Payment Type:Credit Card - (9336)BILLING INFORMATIONBilling Name:Jason m GalmonBilling Address 1:melton wayBilling Address 2:Billing City:CovingtonBilling State:GABilling Zip:30016Email:[email protected] Phone:678-778-0628Evening Phone: *THE INFORMATION CONTAINED IN THIS EMAIL IS YOUR BILLING RECEIPTYOU MAY SPECIFY SHIPPING INFORMATION WHEN YOU COMPLETE & SIGN YOUR INVOICE ONLINE USING THE LINK IN THIS EMAIL.Note: ***PLEASE NOTE*** WARRANTY BENEFITS ARE NOT ACTIVE UNTIL CUSTOMER FULLY ACTIVATES WARRANTY Please activate your warranty online: HERE *You must wait until your part is installed before you can activate your warrantyCustomer has Business Days to install the part and activate warranty from the day it is received from the carrier.jason galmon10:AM (hours ago)tome---------- Forwarded message ----------From: "Warranty Activation" Date: Mar 10, 8:PMSubject: Warranty Activation Submitted for Quality Used Transmissions: Invoice # 292667To: Cc: Thank you! You have successfully Submitted the Warranty Activation for Invoice # Our Warranty Department has been notified.***PLEASE NOTE THAT BY SUBMITTING YOUR ONLINE WARRANTY ACTIVATION DOES NOT CONFIRM THAT YOUR WARRANTY HAS BEEN ACTIVATEDWE MUST MANUALLY REVIEW THE INFORMATION YOU SUBMITTED IN ACCORDANCE WITH THE TERMS ON OUR WARRANTY POLICYHowever, there is nothing further we need from you at this timeWe will contact you directly if there is anything further we need from you regarding your Warranty Activation.***Please contact us if you need further assistance by calling our warranty department at 866-320-extor email us at [email protected] may also simply reply to this email to reach us directly.WARRANTY ACTIVATION SUBMITTED ONLINE FOR INVOICE #292667:Delivery Date Customer Entered:: 02/28/2017Delivery Received By:: Jason GalmonSource: Quality Used TransmissionsActivated Online: 2017-03-19:01:29Activated Via: email linkIP Address: 66.249.88.49Mileage Proof Pic Status: Successfully Uploaded 20170310_195729_Burst01.jpgMilage Entered at time of warranty activation: 164073Warranty Activation Status: ACTIVATION SUBMITTED ONLINE 2017-03-19:01:29jason galmon10:AM (hours ago)tome---------- Forwarded message ----------From: "jason galmon" Date: Mar 14, 10:AMSubject: 5r55e transmission damaged by shipper invoice # 292667To: Cc: I purchased a (5r55e) 6- (4.0L) 4xtransmissionIt was damaged by shipperShipper made his claim and I called QUT at point of pickupI was informed because its the adapter housing for the transfer case I would be issued a credit for the cost of using my original adapter off my transmission This has set me back both in time and cost of not moving forward with installation because of nothing from QUT as far as the creditAlso I was charged for a residental delivery and I picked it up at a commercial location I need to know something or I need to have this returned and refunded I do not wish for a replacement because of the low mileage on this transmissionI dont feel I would recieve one near itjason galmon10:AM (hours ago)tome---------- Forwarded message ----------From: "jason galmon" Date: Mar 21, 12:PMSubject: Re: 5r55e transmission damaged by shipper invoice # 292667To: Cc: I have not received a response from any of communication about this issueJason GalmonOn Mar 14, 10:AM, "jason galmon" wrote: I purchased a (5r55e) 6- (4.0L) 4xtransmissionIt was damaged by shipperShipper made his claim and I called QUT at point of pickupI was informed because its the adapter housing for the transfer case I would be issued a credit for the cost of using my original adapter off my transmission This has set me back both in time and cost of not moving forward with installation because of nothing from QUT as far as the creditAlso I was charged for a residental delivery and I picked it up at a commercial location I need to know something or I need to have this returned and refunded I do not wish for a replacement because of the low mileage on this transmissionI dont feel I would recieve one near itJason Galmon # jason galmon10:AM (hours ago)tome---------- Forwarded message ----------From: "jason galmon" Date: Feb 28, 4:PMSubject: RE: pictures of damaged transmission on invoice 292667To: "Scott" Cc: Its the extension housing not the tail piece My transfercase goes on it Its removable and I may be able to use the existing one I have gaskets , parking brake arm spring and a seal I should be able to swap parts but I feel I should be compensated I really dont want to wait for another one Thanks Jason On Feb 28, 4:PM, "Scott" wrote:Is the tail shaft removable ? and can you use your old tail piece I may be able to get a credit issued if that is the casePlease let me know as soon as possible so we can come to a conclusion on this issueThank you and have a great day.From: jason galmon [mailto:[email protected]] Sent: Tuesday, February 28, 3:PMTo: ScottSubject: Re: pictures of damaged transmission on invoice Hey Scott, What are we going to do about this situationThe face of the tailpiece is scared to where it would not seal I haven't taken it off or unbanded it from paletJason Galmon On Feb 28, 11:AM, "Scott" wrote: jason galmon10:AM (hours ago)tome---------- Forwarded message ----------From: "jason galmon" Date: Mar 2, 10:AMSubject: RE: pictures of damaged transmission on invoice 292667To: "Scott" Cc: Hey ScottHow are you , I hope life is goodThe part that is damaged is the 4xtail housing transfer case adapter The face of the adapter is scared too deep to ever seal .There are two gaskets , seal and the housing that I will have to replace I can use my adapter but I will need to replace it This will cost me around $ There is a parking prawl in housing but I should be able to use itPlease let me know on how we should mve forward with thisI have a day window to start my warranty on transmissionThanks again Jason On Feb 28, 4:PM, "Scott" wrote:Is the tail shaft removable ? and can you use your old tail piece I may be able to get a credit issued if that is the casePlease let me know as soon as possible so we can come to a conclusion on this issueThank you and have a great day.From: jason galmon [mailto:[email protected]] Sent: Tuesday, February 28, 3:PMTo: ScottSubject: Re: pictures of damaged transmission on invoice Hey Scott, What are we going to do about this situationThe face of the tailpiece is scared to where it would not seal I haven't taken it off or unbanded it from paletJason Galmon On Feb 28, 11:AM, "Scott" wrote:

The complainant purchased a used transfer case from us on 12/7/The complainant did agree to the Terms and Conditions of our Free Warranty with their initial purchase of the used transfer caseThe complainant is requesting a refund in the amount of $due to wrong part ordered/received.The complainant stated that the transfer case that was sent to them was the wrong one for their vehicleUpon further investigation, the transfer case the complainant did purchase and order was the wrong one for their vehicleDue to this order issue, we did agree to the complainants request for a refund, and offered a full refund in the amount of $back to the purchasing card on 2/9/2018.Please let us know if you need any further information from us Tell us why here

The complainant was sent a replacement and we did not hear back until we saw the complaint here according to our records However, if a replacement is still needed for a second engine the complainant can contact the Warranty Department by calling 1(866)319-extor sending an email to [email protected] Once we have made contact we can proceed from there to resolve the issue

The complainant ordered via the phone and the type they requested was ordered and entered correctlyThey did get a receipt emailed to them which they agreed toTo get a replacement transmission the complainant will have to pat the shipping and restocking fee and any additional charges for the difference of the transmissionWe will be more than happy to help the complainant get the updated transmission they are needing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below 888-284- The warranty activation for Invoice # [redacted] has already been submitted.Please contact us if you need further assistance by calling our warranty department at 888-284-extor email us at [email protected] © EngineShopper