WH Finance Company

The complainant is requesting reimbursement/refund of $for an alleged faulty engine purchased on 8/10/We did ship out the engine to the complainant on 8/26/and alleged the engine “blew up” two months after installationThe complainant never did install the free warranty within the 10-day grace period per our recordsPer the Terms and Conditions of our Free Warranty: Line 10: “Engine or transmission must be installed AND warranty activated within business days of delivery OR ALL WARRANTIES WILL VOIDEDFalsifying information will automatically void your warranty.” http://engineshopper.com/warranty.php The Terms and Conditions of the Free Warranty also state additional limitations for the warranty to remain in effect: “Engine oil and filter MUST be changed at the first 1,miles after installation and remaining oil and filter changes to follow manufacturers suggested schedule(Official Service Center Records must be kept - No personal maintenance records are accepted(Hand written etc.)” http://engineshopper.com/warranty.php From when the engine was purchased to when the complainant called in on 12/5/2016, there was roughly over miles put on the engineThere is no record of an oil change being made from the time the engine was installed to when the complainant called us on 12/5/stating alleged engine issuesDue to the fact that the free warranty was not activated within the 10-day time period and no oil change was ever made on the engine, we denied the claim made by the complainant on 12/7/and no replacement engine was shipped out to the complainantPlease let us know if you need any further assistance in resolving this matter, but we will assume this matter closed for the aforementioned reasons

the complainant did order an engine on 12/28/in the ammount of $the complainant called us back on 1/3/to cancel their orderPer the Terms and Conditions of our Free Warranty: Line 3: "All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs." [redacted] Since the complainant canceled their order we did refund the complainant back $of the overall amount paid to cover the 25% restocking feethe complainant did file a dispute with their credit card company which was deniedWe hope this closes this matter and any issues going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand about the warranty on the engine, however, the issue is I have never been given proof that this was a low-mileage engine I paid addition premium for a low-mileage engine When the mechanic too the engine apart, the engine, he determined that the engine had well over the mileage that I paid for and, in his opinion, the engine sent to me was in worse condition than the engine it was replacing Quality Used Engines has never provided me with proof that they sent me the low mileage engine that I paid for They have no way of proving it to me What I paid for and what I got were two different things It cost me money to have the bad engine installed and more money to have it uninstalled so that I could be sent the correct one I have made numerous phone calls to QUE management only to be treated very badly and hung up on If they provided a quality part at a quality price as per their claims, this would never happen Regards, [redacted]

Mr [redacted] had ordered a engine for a Chevy pick up truck and it was sent in a timely mannerChevy had different style engines that year and we unfortunately sent the wrong style engineSo we had picked up the wrong engine and sent him the correct engineWe did not know if Mr [redacted] was looking for extra parts, for we only sell the engine itself

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am forwarding all emails requests for warranty service, as I stated I have left voice mails for [redacted] (Warranty Dept) which hasn't returned my calls.Please let me know if you require any further documentationI apologize in advance for the spam :(---------- Forwarded message ----------From: Quality Used Transmissions Date: Mon, Feb 23, at 5:PMSubject: Quality Used Transmissions Order: Invoice # [redacted] To: [redacted] Order Date: 02/23/2015Your Invoice # is: [redacted] Please complete and sign your invoice online HERE at this link..ORDER INFORMATIONItem(s) OrderedUsed 400-Toyota 4Runner Transmission Automatic Transmission (cyl) Four Wheel Drive Year or 12K miles Parts and Labor + $0.00Total Parts Cost:$ (This charge will appear as SWE on your Bank Statement)Shipping Cost:$0.00Warranty Cost:$0.00Grand Total:$1525.00Core Charge:$0.00Tax$0.00Payment Type:Credit Card - (3646)BILLING INFORMATIONBilling Name:Erick Rangel Billing Address 1:173rd ave swBilling Address 2: Billing City:RochesterBilling State:WABilling Zip:98579Email: [redacted] Day Phone: [redacted] Evening Phone: *THE INFORMATION CONTAINED IN THIS EMAIL IS YOUR BILLING RECEIPTYOU MAY SPECIFY SHIPPING INFORMATION WHEN YOU COMPLETE & SIGN YOUR INVOICE ONLINE USING THE LINK IN THIS EMAIL[redacted] PLEASE NOTE*** WARRANTY BENEFITS ARE NOT ACTIVE UNTIL CUSTOMER ACTIVATES WARRANTYPlease activate your warranty online: HERE *You must wait until your part is installed before you can activate your warranty.From: DaEngines < [redacted] Date: Mon, May 18, at 8:AMSubject: Re: New message from EATW WebsiteTo: [redacted] Get it scanned and then get back to us, let us know what it is.----- Original Message -----From: [redacted] To: [email protected]: Friday, May 15, 5:PMSubject: New message from EATW WebsiteQuote: Invoice # [redacted] Name: [redacted] [redacted] Phone: [redacted] Comments: Hello,\r\n\r\nAfter the install of the transmission, I am getting a check engine light of PThe mechanic is stating the issue is within the transmission itself.\r\n\r\nPlease advise on how to proceed.\r\n\r\n\r\nYour Invoice # is: [redacted] \r\n\r\nORDER INFORMATION\r\nItem(s) Ordered \r\nUsed 400-Toyota 4Runner Transmission Automatic Transmission (cyl) Four Wheel Drive Year or 12K miles Parts and Labor + $0.00\r\nTotal Parts Cost: $(This charge will appear as SWE on your Bank Statement) Shipping Cost: $0.00\r\nWarranty Cost: $Grand Total: $1525.00From: DaEngines < [redacted] >Date: Mon, May 18, at 8:AMSubject: Re: New message from EATW WebsiteTo: [redacted] Get it scanned and then get back to us, let us know what it is.----- Original Message -----From: [redacted] To: [email protected]: Friday, May 15, 5:PMSubject: New message from EATW WebsiteQuote: Invoice # [redacted] Name: [redacted] Email: [redacted] Phone: [redacted] Comments: Hello,\r\n\r\nAfter the install of the transmission, I am getting a check engine light of PThe mechanic is stating the issue is within the transmission itself.\r\n\r\nPlease advise on how to proceed.\r\n\r\n\r\nYour Invoice # is: 252592\r\n\r\nORDER INFORMATION\r\nItem(s) Ordered \r\nUsed 400-Toyota 4Runner Transmission Automatic Transmission (cyl) Four Wheel Drive Year or 12K miles Parts and Labor + $0.00\r\nTotal Parts Cost: $(This charge will appear as SWE on your Bank Statement) Shipping Cost: $0.00\r\nWarranty Cost: $Grand Total: $ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The information contained in the business response is totally falseThe engine WAS shipped with old spark plugs installed which I paid to have removed instead of shipping it back to the business for their removal and paying for shipping backThe timing chain cover had been repaired with JB Weld and it is uselessI have tried numerous times to contact customer service and manager [redacted] from the business and either there is no answer or no responses from voice mail Their response is not satisfactory Regards, [redacted]

The complainant is requesting a full refund plus added expenses due to an allgeded bad engineThe engine the complainant purchased was delivered on 10/27/The complainant activated the warranty on 11/14/the complainant had their warranty voided due to stating a incorrect date of receiving the engine as they stated the engine was delivered on 11/Since the complainant falsified the date on the warranty activation, no current or future claims will be approvedPer line of the Terms and Conditions of our Free Warranty: "10.Engine or transmission must be installed AND warranty activated within business days of delivery OR ALL WARRANTIES WILL BE VOIDFalsifying information will automatically void your warranty." http://www.swengines.com/warranty.phpalso per line of our Free Warranty: "19.Engines are tested, visually inspected and cleaned." this engine was examined and prepped at our location and it was not a "brokered" engine as the complainant is statingWe hope this closes this matter and any issues going forward

Mr [redacted] had ordered an electrical assist motor for a Honda Civic back on April 14, and we had pulled it out of a vehicle for Mr [redacted] with in reasonable timeWe had called his mechanic to verify if he needed the electrical assist motor or if he needed the actual gasoline enginebecause the electrical assist motors never go out and we have never sold one of thoseWe had gave him the price for the gasoline engine the was about a dollar price differenceHe refused to believe that, as we explained it to him over and over againMr [redacted] could not comprehend what we were trying to tell him, he just kept going on and on very aggresivlely trying to talk over us and insisting that he was right, threatening us, and using profanities, and twisting everything around and saying that he was the victim

Revdex.com:They did not offer me months part warranty I have reviewed the response made by the business in reference to complaint ID 11875752, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Duc ***

We apologize the customer has not been able to get through to the Warranty Department and should be contacted in the next 24-Hours regarding the claim We will follow up when we have more information to respond with

The invoice number given to me is [redacted] The warranty info is one year parts and labor I have included an attachment I am not good at this so I hope you get it alright[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue regarding the warranty not being activated, occurred due to their lack of email responseI included in several of my emails to SW Engines requests on how to activate the warranty because the instructions stated I needed the paperwork that accompanied the engineThere is no info in the accompanied paperwork about the warranty activationSo I included requests for assistance in activating the warranty with my initial complaint about the motorFurthermore the website states every engine is tested prior to shippingIf this was the case why would the issues not be disclosed at that timeThis creates a expectation and the motor was installed and the leaks were unable to be noticed without running the motorAs the motor was installed it had to be uninstalled and fixed and re installedCreating a substantial expenditure over the regular costAnd hence forth this created an extended installation timeWhich is what also contributed to the warranty activation time frame being extendedI still request a refund even if it be for the billable hrs needed to uninstall and re install the more due to their failure to disclose the issues prior to deliveryI also request the warranty to date and in the future be fully activated and accepted by SW Engines due to their lack of clarity an unreasonable expectations of installationI further submit that the installation was done by a accredited and certified garage that will support my claims that the company should have had knowledge of the issues with the motor and certify that the motor was installed as soon as scheduling allowed at that facilityI request that my complaint be reopened and submitted to the company for reviewSincerely [redacted] ***

The complainant ordered a transmission in March of The complainant states the original transmission ordered was allegedly badThe complainant states the transmission was leaking badlyWe did end up sending out additional transmissions to the complainant and in the end the complainant states either the transmissions sent were allegedly broken or not for their type of vehicleThe complainant has also filed a charge back with the credit card company and has won the charge back in the amount of $Due to the charge back this matter is closed when it comes to the money the complainant is requestingWe would like to state that the complainant still has our product and to the date of this letter we do not have our products backWe would request that the complainant please provide our product back to us as they have gotten their money back from their credit card company and we would deem this matter resolved

As the complainant has stated the Terms and Conditions of the Free Warranty state on Line 1: “Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumpsWe do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.” It is also stated on line 15: “We do not warranty oil leaks/damage on engines or transmissions due to non-replaced seals, gaskets or filters.” We clearly do not warranty gaskets and should be inspected by the mechanic and replaced if deemed necessary with all of our enginesWe believe the complainant is confused in thinking he ordered a rebuilt engine and not a used engine as we advertise, offer and supply No Used Engine supplier tears apart an engine and replaces gaskets and bolts as the complainant suggest we should doThis would be referred to as a rebuilt engine if this was the case which typically cost considerably moreWe supply only used engines as clearly and prominently stated on our site and by our representatives when calling in We apologize if there was confusion on this order, but we do everything we can to ensure our customers are getting a used engine and what is involved with choosing this product

Mr [redacted] had ordered an engine from us on and we had sent him the low mile engine that he had orderedWe have the vin number of the vehicle that it came out of also we have a video of the engine running in the car before we had pulled it out and it does not make any kind of noises that Mr [redacted] had describedSo out of good faith with out any verification from any shop, we had sent Mr [redacted] a replacement engineUnfortunatly he did not go through the extended warranty activation process to become eligible for a labor claim, and there is nothing we can do for him on the laborHowever on good faith we still sent Mr [redacted] a relacement engine and he has been taken care of

The customer never provided suffice int proof to his claim Our records indicate the engine had approximately 68,miles as advertised and sold under We do not pull records for the car and simply go by what is stated on the odometer when the engine is pulled from the car Any of our sales people will explain this one calling in and inquiring as we do not try to hide this fact Often we do not have records for the car due to the actual car being scrapped after all the parts are pulled from the car so it can be very difficult and at times impossible to locate these records If the customer had found an actual defect or was able to prove the claim, we would of gladly sent out a replacement at no charge even though it is not covered under the Free Warranty Therefore, we cannot refund when the customer has no proof of their claimThe customer was denied the charge back from his Credit Card for the same reason as you must provide proof when making such claims

The complainant is requesting a full refund due to length of time it took for engine to be shipped outShipping normally is 7-business days but it does take time to clean, test, and prep an engine for shipmentThe complainant ordered the engine on 8/15/and the engine was shipped out on 9/ This is business days from order to shipment dayWe state "Typical shipping time usually takes between 7-business days, but could be a little longer due to unusual circumstances (such as weather, volume, etc.)" http://www.qualityusedengines.com/faq.htmlCurrently engine is out for shipment and will be delivered to the complainantthe complainant should receive the engine he ordered in a timely fashion and that should resolve any issues the complainant has with this purchase or our company

the complainant is stating the engine that was purchased was damaged via transportThe engine was signed for, and the individuals who took the engine was given the opprotunity to look over the engine before acceptingOnce the complainant told us of the damage we reccomended that they swap parts out from their old engine that they had on handThe engine was ordered on 9/6/and shipped on 9/26/The complainant did not register the warranty and to this date it has not been registeredPer the Terms and Conditions of our Free Warranty, line 10: "Engine or transmission must be installed AND warranty activated within business days of delivery OR ALL WARRANTIES WILL BE VOIDFalsifying information will automatically void your warranty." http://www.swengines.com/warranty.php the complainant also is stating the engine has timing issues but also per the Terms and Conditions of our Free Warranty, Line 4: "New timing belt must be installed"The complainant did do a dispute with their credit card which we are waiting on the resolution on to see who they favor in their responseSince no warranty was activated all claims will be void prior or in the futureWe hope this closes this matter and any issues going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been a mechanic for years,I know what a liter VFord engine looks likeI asked to see a picture of the engine I was purchasingI was never told the picture was only a "representation", I would never have purchased if I wasn't told I was seeing the "Actual" engineThis is classic bait and switchAttached are some pictures and I have an original email with the company in which they ask for a list and pictures of the items missing or damaged that "need to be taken care of", but then they come back with "looks fine to us"Even to an untrained eye, my pictures show among other things, something as basic as bolts missing
Regards,
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