WH Finance Company

The Terms and conditions of the Free Warranty clearly state on line 1: Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumpsWe do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc Additionally, on line 15: We do not warranty oil leaks/damage on engines or transmissions due to non-replaced seals, gaskets or filtersThe Terms and Conditions of the Free Warranty must be read and agreed upon before placing the order and is indicated by selecting the text box as confirmation before moving forward and purchasing the part Therefore, the claim was denied based on these Terms and ConditionsWe often see may automotive shops not doing their due diligence before installing a used engine The yellow tag which we have attached to the engine and have attached here clearly states all gaskets should be inspected and replaced, if needed, and specifically states the Rear Main Seal has to be replaced We do not know how much clearer we can be an attempting to make all these points clearWe suggest the complainant pursue this matter with the shop and would be more than happy to assist with this matter if the information provided above does not suffice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After I received yet another email regarding delay in shipping, not delivery, and after reading numerous complains about this company, I decided it was not worth the hassle of dealing with them They have not refunded my money to date, and there was no restocking charge as no engine was ever shipped or delivered I want a refund of the entire amount of my payment I have filed a dispute with my bank, and I expect to receive the entire amount of my payment Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I shouldn't have to pay my mechanic to tell me their engine cannot be usedIf they approved my mechanic to tear the engine apart they should cover that costAgain terrible company, not standing by their productCheating me out of $that they approved my mechanic to doThis is their product that I'm having to pay for to tell them it's crap

I am requesting to re-open complaint # [redacted] on behalf of Engine Shopper, LLC as we have feedback that is important to this complaintOur resolution on this complaint is : "The complainant did purchase an engine from us and received it on 2/28/Due to issues that the complainant was experiencing with their engine, we did do a pickup on 3/10/and offered a full refund in the amount of $We hope this closes this matter and any issues going forward."Please let me know if you have any questions.Thanks, [redacted]

The complainant is requesting a full refund of $due to claimed non functional transmissionThe complainant purchased a CVT Transmission which under our warranty is not covered Warranty Limitations: Line 10: CVT transmissions are not eligible for extended parts and labor warrantyDue to this type of transmission purchased it is not covered by the warranty so the claim submitted was deniedComplainant also registered the warranty on day after delivery which puts any claim in void as "Warranty must be activated within business days of delivery OR ALL WARRANTIES WILL VOIDED." https://www.swtransmissions.com/warranty.htmlDue to these two points, the claim was denied based on these Terms and Conditions of the warranty

we are contacting the customer right now to rectify the issue

The complainant ordered the incorrect transmission as they needed a 4xtransmission and that what was not originally orderedWe did get the complainant the transmission they needed but they did have to pay for the freight of the correct transmissionPer the Terms and Conditions of our Free Warranty when it comes to Seals and Gaskets: "Seals and gaskets are replaced only as part of repair or replacement of covered componentsLeaking gaskets or seals are not covered." https://www.swtransmissions.com/warranty.html The complainant has not filed a warranty claim as of the date of this responseThey are more than welcome to file a warranty claim and we will review and based on our findings let the complainant know if their claim has been approvedWe hope this closes this matter and any issues going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I will not accept anything except the full refundThey did not have it and kept saying they would send me a tracking number when they ship it

the complainant requested a letter on company letterhead going over the engine purchased, vin number and their information We emailed the complainant the requested document on 9/22/ at 11:AM CST by the ownerWe would ask that the complainant look in their spam or junk folder for this email and its attachment as it could be located theirIf they are not able to find the email we can look to resend the information to themWe hope this helps the complainant get his title and closes this case

The complainant did purchase and engine from us and once they received the engine they stated there was alleged damamge to bolt on items and did not want to use itThe complainant also stated the engine was not the correct engine for their vehiclePer the Terms and Conditions of our Free Warranty: Line 16: "OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standardsWe guarantee the part we sell to fit your vehicle." http://www.gotengines.com/warranty.html Also the complainant stated there were alleged damaged parts on the enginePer the Terms and Conditions of our Free Warranty: Line 1: "1.Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumpsWe do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.2.We are not responsible for improper installation and or labor charges." The Throttle Body is one of the items that are not covered under the Free WarrantyWe would ask that the complainant change out the specific parts the alleged were damnaged from their prior engine Per Line of the Terms and Conditions of our Free Warranty when it comes to mileage; "14.The stated mileage is not guaranteed and is correct to the best of our knowledge." We hope this closes this matter and any issues going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The first engine never even ran I had to pay for installing a bad engine? the warranty states they will pay $a hour up to hoursthey should reimburse me for the second installation at leastThey sent a bad motor from the startThey are clearly at fault

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is SW Engine's intent to ignore that "we freed the engine during inspectionwith residual resistance in the rotation"It is SW Engine's intent to ignore the picture evidence of their engines internal standing water corrosion and rust as compared to the same intake valve port of my old engineBuyer Beware! Regards, [redacted]

We do not guarantee shipping times, nor can we control any delays caused by the shipping company We suggest the complainant call the shipping company and request reimbursement as we cannot assist with this request

We already replied to thisHe got the correct one Revdex.com what else do you want from us that you are not closing this case

We have reviewed the customers complaint and are issuing a full refund in this case due to the mishandling of the Representative on the call However, the engine was to be delivered in the allotted time allowed as we make no guarantees as stated on the site in the FAQs: "On average, pending volume and weather, time for shipping takes approximately 7-business days" In defense of the customer, had the called been handled differently we of most likely seen a different outcomeWe are dealing with the Representative who talked to the customer appropriately as this is not acceptable behavior Once again, we apologize and will consider this complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When defective engine claim was accepted, labor charges are an integral part of itThe company accepted that the first engine despatched and received on 9/9/was defectiveThe defective engine was replaced by the company on 9/30/and thus the labor included as part of the sale agreement is due by the company to me for the amount of $This was accepted by company's customer service representative - [redacted] and [redacted] and I was told that the company will re-imburse upon installation and completion of miles after installation of the second replacement enginePlease own up else face consequencesDo not cheat as the company is trying to do.Regards, [redacted] ***

The complainant is requesting a refund as they feel they did not get the engine they saw online and had issues with length of shippingThe image that the complainant is shown during the buying process is only a representation of what the engine would look like for visual purposesThe image they see may or may not be the actual engine that the complainant received in the endIf the complainant is not satisfied with the engine we shipped to them, they are subject to a 25% handling and restocking fees plus customer assumes all shipping costs for returned productsUsual shipping times are about 7-business days but due to some unusual circumstances please allow additional timeIt does at times take longer to prep and get the engine ready for shipmentWe in the end did ship the complainant the engine they purchased and would be looking at the restocking fee and shipping costs if they wanted to get an additional engine as the image online is only a representation and may not the actual engine purchased

When the complainant called in we asked to be sent a diagnostic report as required in all warranty claims The complainant refused and become expressively volatile with the RepresentativeAt this point, the Representative supplied the fax number for which the complainant could send the diagnostic report as required We cannot process a claim based off what a customer is telling us and need actual proof such as a diagnostic report If the complainant decides to take legal action we will certainly respond with the information given here accordingly We regret the complainant was not willing to work with us and provide the documentation required in all claims

Mr [redacted] had ordered a5.4l engine from us back on April 6, for a Ford F-and it was sent out to him in a timely mannerHe had called us to say the engine did not come with spark plugsHowever none of our engines come with spark plugs and neither do we advertise thatWe only sell used engine and recomend that you get new spark plugsOn June 11, he had called to report that the engine had some jb weld on the timing coverTiming covers on a engine are removable and just left on for convenience purposes, if he does not like that timing cover he can use his original timing coverThat is the last we heard from MrYenchekIf he has an actual warranty issue he can submit his claim online or just call the warranty department, he does not have to leave voicemails

The complainant purchased their engine on 1/3/and received the engine on 1/24/The complainant alleges that when the repair shop tried to install the engine there was issues pertaining to a cracked oil panWe do show that the complainant has to this date not activated their warranty Per the Terms and Conditions of the Free Warranty, Line 10: "Engine or transmission must be installed AND warranty activated within business days of delivery OR ALL WARRANTIES WILL BE VOIDFalsifying information will automatically void your warranty." http://www.swengines.com/warranty.phpSince the complainant did not complete the registration of their warranty, we will not be able to honor any repairs current or future on their purchased engineEven if the complainant tried to reach out to us, they are still able to activate the warranty on our website which they can do at any timeWe hope this closes this matter and any issues going forward