I'm sorry you were less than satisfied with your $1 Whitepages Premium trial. After looking up your membership information, it appears as though you cancelled within the trial period, were not charged anything more afterwards. If your credit card statement is showing...
additional charges that you feel should not be there, please let us know by contacting customer service at [email protected].
Alternatively, please feel free to reach out to our Customer Care Team by phone. The contact number is 1-800-991-3077, and we're available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
I am sorry to see that Mr. [redacted] is having trouble getting his information removed from Whitepages.com. I do see that we received an email on March 26, 2016 requesting to have his information removed, but unfortunately we had not yet reached the email as we answer them all in the order they are...
received. I was able to find the information listed on Whitepages.com and have removed it from the site. We get our information for people search results from a broad variety of publicly available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
I do see that we received an email from Mr. [redacted] on Friday 8/21. Unfortunately, no, we did not reach his email within the 5 business days and he emailed in again on 8/29. Unfortunately, when a user replies back to the ticket they initially created, it bumps their ticket to the newest. When Mr....
[redacted] kept emailing in and bumping his ticket to the newest, we were unable to reach it since we answer tickets from the oldest first. Per Mr. [redacted] request, we have removed this information from our websites and it will take effect immediately. We get our information for people search results from a broad variety of publicly available information sources, third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
When searching for the information on Whitepages.com, we do not see that we have a profile for you. It appears that it may have already been removed. If you are seeing something on Whitepages, please provide the URL/web address to the page or send us a screenshot showing the information so we may...
better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Looking over our records, we have submitted a request to suppress this listing. Please allow up to 30 days for the removal to be processed. Our apologies for any inconvenience.
Hello, I'm sorry to here that you encountered any outdated or incorrect information in your background report. As it says on the site, we do offer a 100% money back guarantee for just these types of situations. If you contact [email protected] we would be happy to assist...
you. Alternatively, please contact our Customer Care department by phone. Reach us at 1-800-991-3077, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
Complaint: [redacted]I am rejecting this response because:
it's now been 15 days! What's taking so long? Was promised this would be corrected in 10 days.
Sincerely,[redacted]
I am sorry, but the option for an absolute guaranteed permanent removal is not something that is available. Again, we do our best to keep the information from reappearing, but we are not able to 100% guarantee that it will not come back.
As stated in our auto response that goes back to a user when they email into support, sending in multiple emails can delay the response time. In this case, each time Mr. [redacted] would send in an email it would send her ticket to the newest of our queue. Since we work from oldest to newest, we would...
never reach her ticket. Per Mr. [redacted] request, I have removed this information from our websites and it will take effect immediately.
Complaint: [redacted]
I am rejecting this response because: if this business successfully culled all my personal data over the last forty years including addresses, phone numbers and family members then they're more than ready to delete the product associated with my name.let's go white pages, it's time to put on your big boys pants and fix the online mess you've created. if you want me to delete the product associated with my name then that will cost you $400.00 per hour for my time.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am showing as a relative of [redacted] on Whitepages. I nor [redacted] can remove the information. This information is listed as a premium result and we are unable to see a profile number unless I purchase the details. On Apr 8th I was told by Samantha of Whitepages that the data profile would be removed; and it has not, please see the attached documentation. The URL is http://www.whitepages.com/name/[redacted]/NC,
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: someone needs to take responsibility for displaying incorrect information and provide a way to correct it. if a company is going to accept information from a third party and display website results based on that information, they are equally responsible for providing a way to correct or remove the information or forwarding information back to the third party!!!
Sincerely,
[redacted]
I do see that Mr. [redacted] contact Whitepages Premium on Saturday the 12th - twice as well as Sunday the 13th of December. Whitepages Premium Support is not in office on weekends and because of that, Mr. [redacted] was contacted back on Monday the 14th of Decemer with the following response:
Thank...
you so much for your patience. We apologize that you were not able to reach us by phone. We are available Mon thru Fri, 10 am to 2 pm PST. Any other time, we welcome your email correspondence.
Tickets are answered in the order in which they are received.
Whitepages offers two services. Whitepages.com is a free online directory, allowing users to find and connect with people and businesses. All Whitepages directory searches can be performed at Whitepages.com.
Whitepages Premium, found at premium.whitepages.com, is a separate, paid service that offers Comprehensive Data Reports. Information provided in reports includes Current Contact Details, Aliases, Past Addresses, Criminal Offenses, and more when applicable.We apologize that there was any confusion in your purchasing process.
For the option you selected, the website states that you will be billed "$179.40 Today". Longer subscriptions offer more value. A 12-month subscription, is billed all at once, for a value of $14.95 a month. This is in contrast to a one-month subscription, which costs $29.95.Similarly, if you purchase a 12-issue magazine subscription, you are billed the total amount for all 12 issues, not one issue per month.
Before completing your purchase on our site, you acknowledged that "Whitepages is not a consumer reporting agency as defined by the Fair Credit Reporting Act."
For more information on the Fair Credit Reporting Act, please click [here}(https://premium.whitepages.com/help#fcra).
Thank you for using Whitepages Premium.
I do see that on 12/15 a chargeback was submitted by Mr. [redacted]'s bank in the amount of $179.40 and it was processed on 12/16.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: They need to take this off for me. They also need to block my name from further data feeds. It is very easy for them to do. I never gave them permission to use my information. When trying to take the information off myself, I was unable to do so. I wish the Revdex.com could do more to protect us from this use of our data. I have not given anyone permission to use my data. Sincerely,[redacted]
I apologize that [redacted] was missed from being removed as that was not my intention. I have removed [redacted] now and verified that we have no other name attached to that address.
AS YOU are aware I said in my compliant my identity was stolen so why would you try to promote it ?I really did not expect to get a generic message here in Revdex.com. No, I don't accept anything since you dod not offer any solution.
Complaint: [redacted]I am rejecting this response because: A demand letter was sent by our attorney to this business July 20...
and they have had time to resolve this issue. Further, their online Help section FAQ states that they get their information from public record and there is no such public record. It also states that because their information comes from public record it will likely continue to reappear. This is not an acceptable response. The information must be removed immediately and it must not reappear.Sincerely,[redacted]
I am sorry to see that Mr. [redacted] was not able to remove his information by following the steps in our Help section. I was able to find his information on [redacted] and have removed it from our site. Unfortunately we are not able to guarantee a permanent removal, but we do our best...
to make sure that information that has previously been removed will not appear back on the site. It isn't always perfect, but we do the best that we can.
Hello [redacted],
I'm sorry you were less than satisfied with your $1 Whitepages Premium trial. After looking up your membership information, it appears as though you cancelled within the trial period, were not charged anything more afterwards. If your credit card statement is showing...
additional charges that you feel should not be there, please let us know by contacting customer service at [email protected].
Alternatively, please feel free to reach out to our Customer Care Team by phone. The contact number is 1-800-991-3077, and we're available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
Best Regards,
Steven
Whitepages
Customer Service
[email protected]
I am sorry to see that Mr. [redacted] is having trouble getting his information removed from Whitepages.com. I do see that we received an email on March 26, 2016 requesting to have his information removed, but unfortunately we had not yet reached the email as we answer them all in the order they are...
received. I was able to find the information listed on Whitepages.com and have removed it from the site. We get our information for people search results from a broad variety of publicly available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
I do see that we received an email from Mr. [redacted] on Friday 8/21. Unfortunately, no, we did not reach his email within the 5 business days and he emailed in again on 8/29. Unfortunately, when a user replies back to the ticket they initially created, it bumps their ticket to the newest. When Mr....
[redacted] kept emailing in and bumping his ticket to the newest, we were unable to reach it since we answer tickets from the oldest first. Per Mr. [redacted] request, we have removed this information from our websites and it will take effect immediately. We get our information for people search results from a broad variety of publicly available information sources, third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
When searching for the information on Whitepages.com, we do not see that we have a profile for you. It appears that it may have already been removed. If you are seeing something on Whitepages, please provide the URL/web address to the page or send us a screenshot showing the information so we may...
better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Looking over our records, we have submitted a request to suppress this listing. Please allow up to 30 days for the removal to be processed. Our apologies for any inconvenience.
Hello, I'm sorry to here that you encountered any outdated or incorrect information in your background report. As it says on the site, we do offer a 100% money back guarantee for just these types of situations. If you contact [email protected] we would be happy to assist...
you. Alternatively, please contact our Customer Care department by phone. Reach us at 1-800-991-3077, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
Complaint: [redacted]I am rejecting this response because:
it's now been 15 days! What's taking so long? Was promised this would be corrected in 10 days.
Sincerely,[redacted]
I am sorry, but the option for an absolute guaranteed permanent removal is not something that is available. Again, we do our best to keep the information from reappearing, but we are not able to 100% guarantee that it will not come back.
Complaint: [redacted]I am rejecting this response because: my info is on your site please remove it from your database.Sincerely,[redacted]
As stated in our auto response that goes back to a user when they email into support, sending in multiple emails can delay the response time. In this case, each time Mr. [redacted] would send in an email it would send her ticket to the newest of our queue. Since we work from oldest to newest, we would...
never reach her ticket. Per Mr. [redacted] request, I have removed this information from our websites and it will take effect immediately.
Complaint: [redacted]
I am rejecting this response because: if this business successfully culled all my personal data over the last forty years including addresses, phone numbers and family members then they're more than ready to delete the product associated with my name.let's go white pages, it's time to put on your big boys pants and fix the online mess you've created. if you want me to delete the product associated with my name then that will cost you $400.00 per hour for my time.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am showing as a relative of [redacted] on Whitepages. I nor [redacted] can remove the information. This information is listed as a premium result and we are unable to see a profile number unless I purchase the details. On Apr 8th I was told by Samantha of Whitepages that the data profile would be removed; and it has not, please see the attached documentation. The URL is http://www.whitepages.com/name/[redacted]/NC,
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: someone needs to take responsibility for displaying incorrect information and provide a way to correct it. if a company is going to accept information from a third party and display website results based on that information, they are equally responsible for providing a way to correct or remove the information or forwarding information back to the third party!!!
Sincerely,
[redacted]
I do see that Mr. [redacted] contact Whitepages Premium on Saturday the 12th - twice as well as Sunday the 13th of December. Whitepages Premium Support is not in office on weekends and because of that, Mr. [redacted] was contacted back on Monday the 14th of Decemer with the following response:
Thank...
you so much for your patience. We apologize that you were not able to reach us by phone. We are available Mon thru Fri, 10 am to 2 pm PST. Any other time, we welcome your email correspondence.
Tickets are answered in the order in which they are received.
Whitepages offers two services. Whitepages.com is a free online directory, allowing users to find and connect with people and businesses. All Whitepages directory searches can be performed at Whitepages.com.
Whitepages Premium, found at premium.whitepages.com, is a separate, paid service that offers Comprehensive Data Reports. Information provided in reports includes Current Contact Details, Aliases, Past Addresses, Criminal Offenses, and more when applicable.We apologize that there was any confusion in your purchasing process.
For the option you selected, the website states that you will be billed "$179.40 Today". Longer subscriptions offer more value. A 12-month subscription, is billed all at once, for a value of $14.95 a month. This is in contrast to a one-month subscription, which costs $29.95.Similarly, if you purchase a 12-issue magazine subscription, you are billed the total amount for all 12 issues, not one issue per month.
Before completing your purchase on our site, you acknowledged that "Whitepages is not a consumer reporting agency as defined by the Fair Credit Reporting Act."
For more information on the Fair Credit Reporting Act, please click [here}(https://premium.whitepages.com/help#fcra).
Thank you for using Whitepages Premium.
I do see that on 12/15 a chargeback was submitted by Mr. [redacted]'s bank in the amount of $179.40 and it was processed on 12/16.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: They need to take this off for me. They also need to block my name from further data feeds. It is very easy for them to do. I never gave them permission to use my information. When trying to take the information off myself, I was unable to do so. I wish the Revdex.com could do more to protect us from this use of our data. I have not given anyone permission to use my data. Sincerely,[redacted]
I apologize that [redacted] was missed from being removed as that was not my intention. I have removed [redacted] now and verified that we have no other name attached to that address.
Dear [redacted] .
AS YOU are aware I said in my compliant my identity was stolen so why would you try to promote it ?I really did not expect to get a generic message here in Revdex.com. No, I don't accept anything since you dod not offer any solution.
Complaint: [redacted]I am rejecting this response because: A demand letter was sent by our attorney to this business July 20...
and they have had time to resolve this issue. Further, their online Help section FAQ states that they get their information from public record and there is no such public record. It also states that because their information comes from public record it will likely continue to reappear. This is not an acceptable response. The information must be removed immediately and it must not reappear.Sincerely,[redacted]
I am sorry to see that Mr. [redacted] was not able to remove his information by following the steps in our Help section. I was able to find his information on [redacted] and have removed it from our site. Unfortunately we are not able to guarantee a permanent removal, but we do our best...
to make sure that information that has previously been removed will not appear back on the site. It isn't always perfect, but we do the best that we can.