Williams Sonoma

Initial Business Response / [redacted] (1000, 10, 2016/01/05) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaintWE have issued a replace for the mattress as we have confirmed it is defectiveThe replacement will be delivered within two weeks and the defective mattress removed at that timeI consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want any other defective merchandise from this companyJust a refund check! Final Business Response / [redacted] (4000, 15, 2016/01/13) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's rebuttalI have cancelled the replace for the mattressI have also issued a pick up for the mattress in the customers homeThe defective mattress will be removed within two weeksOnce the mattress is picked up, I will issue a refund back to the [redacted] I consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still waiting on receipt of my refund which I was told I would receive by Monday Oct.17, 2016.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 16, 2015/11/18) */ Corporate [redacted] relations has reached out to the [redacted] We have apologized for the lack of updates and her order and wrong information that was providedThis issue has been resolved with the [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)Rug was defective upon delivery and we contacted company to discuss the defect within the warranty periodWe were told that over time the defect would go away and it didn'tWe contacted the company again and we were told to send pictures and we didWe have never received such poor customer service beforeThe company do not stand by their product

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ Williams-Sonoma, Inc I have spoken with Ms [redacted] and am working with her to resolve your concerns regarding the sofa I will send an update upon successful resolution Thank you! Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Pottery barn requested that I send them pictures so I didI have not heard anything from them in over a weekAs far as I know they have not offered any resolution yet Final Business Response / [redacted] (4000, 16, 2015/09/08) */ Williams-Sonoma, Inc We have communicated with the [redacted] via telephone and email on 07/29/15, 07/30/15, 08/06/15, 08/09/15, 08/11/15, 08/12/and 08/14/A replacement sofa is being made and the [redacted] was made aware that the estimated date for the manufacturer to ship is 10/09/15, and the sofa will be delivered upon arrival at the hub Thank you! Final Consumer Response / [redacted] (2000, 18, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Pottery Barn has agreed to replace the couch with a new couchWe are hopeful that this new couch will not have the flaw that the original couch did

Initial Business Response / [redacted] (1000, 10, 2016/01/01) */ Good afternoon, This order is being addressed by our Retail District Manager as well as our Retail Platnum TeamA replacement has been issued and will be followed through to deliveryThe [redacted] will be compensated upon successful delivery [redacted] Williams Sonoma Inc

Initial Business Response / [redacted] (1000, 10, 2015/10/29) */ Please provide an order number so that we may look into this issue for you Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) order number XXXXXXXXXXXXI was told in an email on 10/that it's 'wear and tear' but in the very same email was offered to buy the part that has a defectHow is that possible? Are they saying we should pay MORE money for a part that has a defect? or are they saying that it's 'wear and tear' that we should expect to have every year? So now after more than emails and phone calls plus a store visit I got another email asking for pics of the sofa Final Business Response / [redacted] (4000, 14, 2015/11/16) */ A replacement seat core and seat casing is being ordered for the [redacted] Estimated delivery is mid February Final Consumer Response / [redacted] (2000, 16, 2015/11/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youWe will wait and a half months for the seat core and casing

Initial Business Response / [redacted] (1000, 10, 2015/08/05) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this [redacted] 's complaint It is a corporate decision that Williams-Sonoma Incorporated does not honor sale price adjustments, post order completion We found the [redacted] entered and completed their ordersIn each case the [redacted] authorized the order totals that were charged to their credit card Disclaimer information is provided on each promotion offered to our customers, electronically as well as mailings In reviewing the [redacted] 's complaint, the [redacted] was offered different resolutions that she opted to decline I consider this issue to be resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/11) */ I am not satisfied with Pottery Barns generic auto responseThe response failed to answer any of my complaints about their sales and return policyPottery Barn needs to do a better job at informing the consumer that if you make a purchase on a Monday and then the items that you previously purchased reduce in price by Tuesday before your items even ship, that you as the consumer cannot receive the difference in the price for these itemsThe items purchased were school supply donations and because of pottery barns policies the kids were not able to get as many supplies as they could haveI advised other parents at the school that they should be aware of Pottery Barn sales and return policiesA recent google search confirmed that I'm not the only consumer with these issues

Customer is working with supervisor to resolve all issues Full credit was processed for the Bookcases and credit for the desk will be issued upon confirmation of its pickup which is scheduled for 03/31/

The Corporate District Manager has reached out to the credit card company and they have advised that the credit check cannot be removed The District Manager has explained this to [redacted] and has sent her a $gift card as compensation We consider this issue closed

Tell us why here I have spoken with Ms [redacted] and she prefers to return this item to a Williams-Sonoma store I have provided her with the catalog order number needed to return this itemI have advised her to ask the store associate for a merchandise card at the time of returnI am also sending her a merchandise card for as an apology for the store's refusal to assist I consider this issue to be resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

On behalf of Williams-Sonoma Incand Pottery Barn, we are in receipt of Ms [redacted] 's Comenity Bank promotional policy concern regarding purchases made with Month Deferred Interest option.I have provided her concern to our WSI Comenity Bank liasions, who will forward to Comenity Bank Leadership We are unable to intervene directly in a customer's personal banking issues due to privacy reasons, however her concern has been documented in to our Executive database and forwarded to the appropriate Corporate individuals I have requested Ms [redacted] to be contacted by Comenity Bank Leadership immediately upon receipt of her concern.Though we are not able to see a customer's banking history nor purchases made via Pottery Barn Credit Card [redacted] , I was able to locate Order [redacted] which was placed on 8/26/ Per the order, it indicates that accrued interest was chosen which would render 10% back in Rewards Any in store purchases are not available for view, nor are any other Pottery Barn Credit Card purchases not placed with the customer's provided name/address information.I can also mention that there is no record of Ms [redacted] contacting Pottery Barn Customer Service, feeling the contacts were with Comenity Bank Customer Service regarding her raised inquiries Williams-Sonoma IncCorporate Customer Relations

Initial Business Response / [redacted] (1000, 6, 2015/12/16) */ Williams-Sonoma Inc.and Pottery Barn, consider this issue resolve12/3/delivery was confirmed successful$Merchandise Credit was issued on 12/10/and sent via UPS Rush to the below address [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Kids are in receipt of this customer's complaint I have reached out to the customer to address his concerns I have confirmed that the customer has received his delivery in full and I will be sending the customer a $merchandise credit, as compensation I consider this issue to be resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint We have confirmed the customer’s order as being cancelledOur systems do not permit us to re-load funds onto previously used Gift Cards, as requested by the customerHowever, we have confirmed that the customer has been mailed a $Gift Card on May 27th via USPS, to reimburse her for the three $gift cards used on her cancelled order I consider this issue to be resolved

Complaint: [redacted] I am rejecting this response because: I checked my order online today and my credit card information is still attached to this order Pls see attached screenshot I have requested my west elm account be deleted; the account is still active In response to this, West Elm states that no such account existsPlease see attached screenshot; in top right next to cart, it states " [redacted] Account." I get to my account by signing in I have requested my credit card information be omitted from your records; my credit card info still displays for this order I have made many attempts to delete my financial information from your website but it still displays for this order I have requested that this order be deleted; West Elm says the order cannot be deleted - and while this is not ideal outcome - I accept that the West Elm technology is limited Please delete my account and clear my credit card information from the West Elm website Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2016/02/04) */ The Corporate [redacted] Relations Department for Williams-Sonoma, Incis in receipt of this [redacted] 's complaintI would like to apologize to Ms [redacted] for the problems she has experienced and the dissatisfaction with the beddingI will submit a request to authorize a store credit for the bedding, since this is out of policy and the purchase was made over a year agoI will follow up to confirm the status of the merchandise credit Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, The linen sheet set before taxes was $A credit of $does not cover itCan you look into my order details again? Thanks! [redacted] Final Business Response / [redacted] (4000, 11, 2016/02/14) */ I would like to apologize to Ms [redacted] for the typographic errorThe actual amount of merchandie credit for the bedding is $This is the full credit for the sheets and shamsI am sorry for any confusion or inconvenience Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma, Inc Final Consumer Response / [redacted] (2000, 13, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi ***, We all make mistakesThank you for taking care of my inquiryMy family and I will continue to be a loyal [redacted] Do I expect a store credit in the mail soon? ***

On behalf of Williams-Sonoma IncCorporate Office, we apologize for the customer's West Elm Order [redacted] issues I have reached out to [redacted] advising temporary credit has been issued in the amount of $3249.22, which will be charged back with fair discount upon assembly completion of her Leg items Replacement Order [redacted] is in process for the Ottoman Legs, our vendor indicating backorder Request has been made for the vendor to ship out as soon as in stock to the customer's address location The Corner unit legs replacement will be issued as soon as item number has been provided Request for vendor expedite will also be made for the Corner Legs, those shipping to the customer's address location Assembly will be coordinated with her local delivery hub once the Legs deliver to the customer's location Williams-Sonoma IncCorporate Customer Relations

Williams-Sonoma, Inc Please note, we are trying to rectify the situation and resolve the customer's concerns The customer was contacted on 08/02/17, 08/05/and 08/10/ Delivery took place on 08/10/ I reached out to the customer on 08/10/She was made aware I would be out of the office until today I have followed up to ensure successful delivery and will compensate customer accordingly Thank you!