Williams Sonoma

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ [redacted] should have been charged a total of $for the duvet only (merchandise and sales tax - giving her free shipping)Multiple charges and credits have been issuedIn order to take final amount charged to $108.92, a credit of $ has been issued to the [redacted] 's credit cardWe apologize for the confusion which was createdWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the credit of $(with zero communication from the vendor as to why it showed up on my bank account)I actually had to cancel the card that was on file with them so that they didn't have access to haphazardly charge and credit there have been over credits and charges for this one purchase I made all the way back in JulySo, I am now waiting for another check card and cannot buy anything else in the meantime due to this company's policy to randomly charge and credit without permissionI also believe (although hard to decipher through all the transactions) that I ultimately paid more than I should haveI would like this formal complaint on file regarding this company so that others do not have to experience the same thing I did (although when you google, this seems to happen on an almost daily basis to their customers)I will not shop at West Elm, Pottery Barn or any other related companies in the future Final Business Response / [redacted] (4000, 9, 2016/01/15) */ All the appropriate credits have been issued on this orderThis matter is resolved

I called the customer on 4/26/and left a voice mail with my contact phone number I called again on 4/29/and left a voice mail with my contact phone number and I have emailed the customer my contact information I am waiting for a reply from the customer [redacted] (***) [redacted] Williams-Sonoma Inc Corporate Customer Relations

Left voice message for customer requesting a return call Provided my contact information including work days/hours Awaiting response from customer

Complaint: [redacted] I am rejecting this response because: have to wait until receive the check.Sincerely, [redacted] ***

On behalf of Williams-Sonoma IncCorporate Office, I have issued 20% sale price adjustment against the Technivorm items as a one-time courtesy Please expect $back to [redacted] within 2-business days Williams-Sonoma Incconsiders this issue resolved

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ The credit of $was released to the credit card company on 12/13/The credit card company has been requested to reverse and finance charges

Williams-Sonoma, Inc As previously noted on 07/07/and 07/10/17, please advise the customer to call the Credit Card department at ###-###-#### Please note, we will no longer respond to this complaint inquiry Thank you

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this [redacted] 's complaintI would like to apologize to [redacted] for all problems, delays and inconvenienceI have confirmed that a $gift card has been issued to the [redacted] on 12/1/and should be received within 7-business days, via USPSPlease consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad I got my gift card backThis is a terrible company and I will not do business with them after I spend the gift cardsI believe they would not have refunded me if I had not contacted the Revdex.comI think they count on people giving upNever again!

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintThe [redacted] has been contacted and a replacement order has been placed for the new slipcoverA temporary credit has been issued to the [redacted] 's credit card and compensation will be discussed after the delivery is completed We will update you once this case is closed Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint I would like to apologize to Ms [redacted] for the inconvenience, delays and problems she experienced According to our records the hamper was delivered to the customer on 1/19/ I have processed a gift card in the amount of $as compensation and the customer can expect it to arrive in the mail within 7-business days Please consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma, Inc

The District Manager is reaching out to the customer to resolve this issue

Williams-Sonoma and Pottery Barn are very sorry for any inconvenience this incident may have caused you I have copied a paragraph from our web site below Reward Certificates are issued monthly depending on your balance at the close of business every billing cycle and will be sent to you within 4-weeksYour account must be open, in good standing and/or not more than two payments past due at the time the Reward Certificates are issuedReward Certificates must be used within days of the date of issuance

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ The District Manager spoke with the [redacted] and resolved this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's response dated 12/3/was "The District Manager spoke with the [redacted] and resolved the issue" That is not true because I did not speak with the District Manager Final Business Response / [redacted] (4000, 9, 2015/12/15) */ We consider this matter resolved and no further action is necessary

Initial Business Response / [redacted] (1000, 5, 2016/01/09) */ Left voice message for [redacted] advising that item needs to be picked up before credit can be issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wish the company had done more instead of just a refund after I had to file a complaint, but this does resolve my issue at least at a minimum

Initial Business Response / [redacted] (1000, 17, 2015/09/03) */ Williams-Sonoma, Inc Please note that effective 11/25/2014, Williams-Sonoma, Inc., no longer offers price adjustmentsPromotions are not retroactive and cannot be applied to prior orders This matter is considered closed Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I placed the order and received confirmation of it from Williams-Sonoma, Incbefore the promotion expiredWeeks later, Williams-Sonoma, Inccancelled the order (without telling me) because the item was "no longer available"However, the item was availableIt was possible to place a new order for item on the day they cancelled my existing order and each day thereafter (just for a higher price)This was at best an error on their end, or, worse, an intentional effort to get out of having to honor a price they already committed toEither way, the non-response they provided above is insulting Final Business Response / [redacted] (4000, 21, 2015/09/10) */ Williams-Sonoma, Inc As previously stated, orders placed before a promotion start date does not fall within that promotion periodPrice adjustment will not be honored This matter is considered closed Final Consumer Response / [redacted] (4200, 23, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business' response is unrelated to my complaintI did not place the order "before a promotion start date", and I have the receipt to prove thatI clicked on an item from their website with a clearly marked sale price, I paid for the item, and I received a receipt showing that I paid said sale priceThen they canceled my order, claiming the item was no longer availableHowever, this was clearly untrue given it was and is still possible to order the itemWould be nice to get a single honest reply from Williams-Sonoma, Inc

Complaint: [redacted] I am rejecting this response because: I have also been charged on my credit card I have not received delivery of items in full at this time Please just proceed with return of bed and full refund.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as I receive both of my refunds by the time they are picking up the dresserThe response was that one was sent already which I haven't received it yet and that the other one will be sent to me on August 30th.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Plese provide your order number so that we may research this issue. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund was finally issued after complaining... to BBB and posting dozens of comments on their facebook page..

the company, WEST ELM, has sent me my return label the package is en route to them how do I close my complaint? thanks [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ The [redacted] received 2 of her items on 7/10/15. The other three show vendor delays because of an undefined production delay. Once all items have been delivered, I will discuss compensation with the [redacted] .