Williams Sonoma

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Please provie an order number so we can research this issue. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order Number: XXXXXXXXXXXX Final Business... Response / [redacted] (4000, 9, 2016/02/01) */ Replacement order XXXXXXXXXXXX issued for a new chair frame for [redacted] .

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint She was assisted by our customer service who confirmed there was a pricing discrepancy for the item she attempted to orderWe have made a company decision that we are unable to honor any price discrepancy, pertaining to these productsOur website offers a “Inaccuracy Disclaimer”, stating we reserve the right to correct any errorsWe have not and will not charge the customer’s credit cardThere may be a temporary authorization in the amount of $and depending on her banks policy; this will be removed since we are not submitting a request for payment to the bankWe have apologized for the error and offered a discount off a new order with the correct pricing, which the customer has declinedWe consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc., Corporate Office

[redacted] was resolved on 6/19/She was issued a credit to her credit cardThis matter is resolved

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ [redacted] has received credits totalling $on this orderWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their December catalog has many sale and free shipped itemsONLY in the fine print on the paper order form does it say that the offers shown in this December catalog expired on November LOOK at this catalog - I'd attach pictures if I couldIt is misleading and deceitfulIn correspondence with their [redacted] , they feel this catalog is accurateI do notWhile they have granted my requested price adjustments, their business practice is shadyThey should be required to honor ALL orders placed from that catalog to ALL customersThank you for your help

Initial Business Response / [redacted] (1000, 7, 2015/09/24) */ Please provide your order number so this may be researched

Complaint: [redacted] I am rejecting this response because: they clearly can’t read or understand the timelineI tried to purchase pillow inserts online after I returned some other stuffIf you have my purchase history, I am allowed to change my mindLast time I checked this was still a free countryYou’re a bunch of [redacted] Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ We apologizeA credit of $has been issued to the [redacted] 's credit cardFederal banking regulations require it be returned to the form of payment [redacted] may contact banking institution to have a check sent to herWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I have not received the bed frame in which I contacted PB Teen and they were supposed to get in touch with UPS and or FedEx to find out what happened, and I never heard back from PB Teen Also, when I spoke with PB Teen customer service I canceled the entire order I just came home to see a mattress frame that I have canceled I do not want this bed frame that was delivered today, I already canceled this order! I want my credit card refunded immediately! I will leave the mattress frame where I found it to be picked up, I do not want it, and I would like my card refunded immediately! This order was supposed to reach me no later than Dec 23rd I do not want this and this charge is unauthorized Also, this mattress frame that was left at my door today had a box that was opened and damaged Please pick this up immediately, I canceled this order, and you charged my credit card against my authorization Sincerely, [redacted]

We have contacted the proper channel at the bank to resolve the customer’s concern I have sent the customer an email and awaiting her response for complete resolution Thank you!

Tell us why here The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have reached out to the customer to address her concerns I have confirmed that the customer will received her credit in full via a refund check for $ She had already recieved a merchandise card for I do apologize that we were not able to deliver this mirror to her without breakage We will be discussing this issue with the vendor I consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc

Complaint: [redacted] I am rejecting this response because: I feel the company is not operating in a honorable manner; however, I choose not to proceed further with this issue as corresponding with this company is a waste of my time and energyI will never do business with this company again and will discourage my friends, family, and associates from doing business with them as wellIt's discouraging that such a large company that makes such big profits off of its customers with over priced items refuses to put their customers first.Sincerely, [redacted] ***

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint In researching the matter, the order notes show Mrs [redacted] has been issued several replacement knobsI consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc

We have fully reviewed the customer's rejection We will follow our company policy regarding such questions/requests for returns As previously noted, the items were purchased on 5/7/ Our return policy is days regardless of when the customer actually uses the product She was advised on 2/24/that she could return the two panels for a merchandise card We will allow the return of the panels if she so chooses; however, following company policy only a merchandise card will be issued for these items upon receipt of same confirmed The items are now over a year old, and such a return would need to be handled within the next days We consider this matter to be resolved and will take no additional action [redacted]

The customer is desiring to add a promotion code to a previously placed order Exclusions are plainly listed on the promotions to preclude such additions The customer stated that other companies allow her to do this Williams-Sonoma has a long-standing policy of not adding discounts and promotion codes to previously placed orders We will not honor her request to add a promotion on a previously placed order We consider this matter resolved and will take no further action

Tell us why here The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have confirmed that the customer has filed a claim with our insurance company I see this issue is still in process

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint I have reached out to the customer to address his concerns I have confirmed that the customer has a delivery appointment for a new table on March 14, We will consider this issue to be resolved upon successful delivery of this table and the customer's satisfaction of the product Sincerely, Terri Birsen

Williams-Sonoma, IncCredit of $302.62, shipping charges were processed on 09/25/17.We apologize for the delayThank you!

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint There was a pricing error made on our website I am including a segment from our term and conditions as stated on our websiteI consider this issue to be resolved Inaccuracy Disclaimer From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, Increserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order

Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ Item is currently with UPSTracking number 1Z2WXXXXXXXXXXXXXXScheduled for delivery 7/24/

A merchandise card in the amount of $was requested for the customer on 3/16/ Please allow 10-business days to receive This will be sent via the U.SPostal Service in a regular business envelope coming from Williams-Sonoma We apologize for the inconvenience [redacted]