Williams Sonoma

Initial Business Response / [redacted] (1000, 7, 2016/02/04) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm has reviewed this issueWe have issued a replacement for a new head board which will be delivered around 19th of FebruaryOur delivery hub will call to schedule an appointmentWe are considering this issue closed Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Pillow covers were sale items The items were sold out prior to the customer's order being filled and are no longer available The customer was not charged for the items We apologize for the inconvenience We consider this matter to be resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Good afternoon, The customer received the chairs late (after the holiday)The customer has been credited in full for this inconvenienceThis matter is considered resolved Sincerely, [redacted] Williams Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received the chairsI cancelled the order and that is why I received a full credit And to add insult to injury, after I posted this, while I cancelled my order I was told I would receive at $credit for my inconvenienceI stated that want necessary as I don't plan to shop with the company again, however, the representative send it anywayWhen it arrived, it was only $20, so they couldn't even get that rightSuch a disgrace Now this as their response, who really knows what is going on in this business?

Complaint: [redacted] I am rejecting this response because: Today is April I was informed on April 16th that a replacement dresser was orderedIt is now days later and I am still waiting on confirmation of shipmentThis item is in stock and "ready to ship." I am not satisfied that an additional days have passed without any movement on thisI did receive correspondence from a corporate representative on April seeking to "discuss" this mater further I replied to this message and left a contact number only to get an automated out of office reply with a return date on May From my standpoint, this issue has not yet been resolvedSincerely, [redacted]

I agree to remove the financial compensation piece of the complaint I understand that it is beyond the scope of Revdex.com's work, and I'm confident that due to extensive written records of conversations about compensation, that issue can be resolved via direct communication with PB Please let me know how to remove the pertinent parts of my complaint

Revdex.com: I look forward to the callWhen can I expect the DM to reach out to me? It has been over month with no one contacting mePlease let me know.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ We apologize for the [redacted] failures this [redacted] encounteredA credit of $was issued backt to the [redacted] 's credit card on file as of todayPlease allow 3-business days to see back on credit cardWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint I have reached out to the customer to address his concerns I have confirmed that the customer has received his sectional in full and I will be sending the customer a merchandise credit, as compensation I consider this issue to be resolved

We apologize for the inconvenience this customer has experienced She has already been sent a $merchandise card as an apology The USPS tracking number for her replacement order is [redacted] We consider this matter resolved and will take no further action

On 1/26/17, a credit of $was issued to the customer's credit card for the return of the bedframe Regarding the headboard, research with UPS shows the item was delivered on 12/21/at local time and left at the customer's front door We can take no action to provide a credit on this item It is suggested the customer contact her credit card company We consider this matter resolved and will take no further action

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barb Kids are in receipt of this customer's complaint I have reached out to the customer to address her concerns Customer will call me back on Monday 5/7/to discuss the issue I have contacted the delivery hub to ask that they schedule the customer's pick up and assemble the crib delivered via [redacted] ASAP I will issue credit in full for order [redacted] once the crib is returned Credit for the shipping of $was issued 4/16/and a credit of $was issued 5/2/from order [redacted] I consider this issue to be resolved Sincerely, [redacted]

Revdex.com:Thank you for the quick follow upI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

clarification - it was a merchandise credit I placed an ored with a merchandise credit of $ the order did not go thru or was canceled I am requesting the credit of $to be reissued or refunded merchandise credit # [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Item delivered via UPS [redacted] on 2/4/at local time and left at front doorWe consider this matter resolved with no further action to be taken

Williams-Sonoma, Inc I have been working with customer to resolve this matter The furniture was shipped; we are currently waiting arrival at hub in order to deliver to the customer's home I will also compensate the customer fairly upon successful delivery Thank you!

Initial Business Response / [redacted] (1000, 5, 2016/01/09) */ The credit was issued in full to the [redacted] 's credit card on 12/28/We apologize for the inconvenienceWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company was extremely humble and took guilt responsibility for their lack of [redacted] They intend on working on strategies to ensure this is an isolated incident I accept this

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaintThe [redacted] and the District Manager went over the charges and the credits for is order and order XXXXXXXXXXXX Our District Manager requested we issue a credit of $as a final resolutionThis has been issuedI am considering this issue closed Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Williams-Sonoma, Inc.We apologized for customer's experiencesOrder was reviewedWe are unable to send a replacement desk; it is permanently out of stockWe cannot sell a merchandise that is no longer availableCustomer called on 08/15/stating he would not return the two desks in his possessionDue to all issues, he would not package desksCustomer was made aware desk was permanently out of stock; he agreed to a 50% discount to keep the two desks AS ISShipping and surcharges were also refunded.This matter was resolved on 08/15/when customer accepted the credit to keep the two desks AS ISThank you!

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Full credit issued to credit card on file 2/3/Please allow 3-business days to see reflected on credit cardWe apologize for the issues and consider this matter resolved with no further action to be taken

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]