Williams Sonoma

Our policy is to return money to customers as tender-for-tender (i.e., how you paid is how you get the credit back) The customer maintains that the merchandise cards received are not Activated or are Canadian cards The most recent merchandise card sent ends in *** We have verified this card as Activated If the customer is attempting to use the card, it is also necessary to uncover the PIN in order to use the card We will not be issuing another card as the card ending in [redacted] is Active We consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ $credit issued todayPlease allow 3-business days for your credit card company to post to your accountWe apologize for the inadvertent delay in issuing thisThis matter is resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Item already deliveredCredit already issued for shipping costsWe consider this matter resolved with no further action Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)