Williams Sonoma

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have reached out to the customer to address his concerns We have reached an agreed resolution and I have issued a credit in the amount of $to be applied in addition to the previous $creditThe total compensation given to the customer now totals $550, as previously promisedI consider this issue to be resolved

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Order delivered 1/8/Issued $credit to credit card on file for delayWe apologize for this [redacted] failureWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/13) */ EMAIL FROM CONSUMER: That's fine you can close it out but I would still like it noted/recorded that this business took weeks to process an order when their website states it takes business day to processI also was not provided timely updates on my order nor were estimated delivery dates updated appropriately so I was misinformed and led to believe that my order was processed Sent from my iPhone

Williams-Sonona, Inc Left voice messages on 05/02/and 05/03/on the same telephone number called and spoke with customer on 05/07/at 1:PM PST Confirmed the credit and a 15% discount appliedCustomer had no objections This matter is considered closed Thank you!

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have reached out to the customer to address his concerns I have ordered replacements for the damaged items I will manage transit through successful delivery I will issue agreed upon compensation upon delivery I consider this issue to be resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer’s rejected response Per our previous response, our Terms and Conditions contain an “Inaccuracy Disclaimer”, pertaining to price discrepanciesOur company position is unchanged and we are unable to accept orders with the price discrepancy, for the products the customer has attempted to order We are saddened this error has greatly inconvenienced Ms*** and appreciate the opportunity to be of service and work towards a resolutionWe would like to offer Ms*** a 30% discount on her order for the PB Comfort Sectional, item number [redacted] , ordered at the correct price To take advantage of this final 30% discount offer, Ms [redacted] may contact me directly Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc ###-###-#### Ext [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaintA [redacted] associate has addressed his concernsI have confirmed that the [redacted] has been sent a $merchandise card, as requested on August 8, I have reached out to the [redacted] and spoke to Mrs [redacted] who advised me no further action is neededI consider this issue to be resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me One note is that I only kept one desk, not two, and they did ask me to pack up the extra desk, which I did do and that got shipped back to their warehouse Sincerely, [redacted]

Delivery confirmed 12/14/16, $discount received

We sincerely apologize to Mr [redacted] for all the problems, inconvenience and delays he has experienced with the initial order and the replacementAccording to our records the back order for the replacement has filled, shipped and delivered to the customer on 3/24/We consider this issue closed.Sincerely, [redacted] Corporate Customer Relations [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/09) */ We sincerely apologize for the inconvenience and disappointment which the [redacted] experienced with this orderThe [redacted] has received a full refund, as well as a merchandise cardWe consider this matter resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Please provide an order number so this issue can be researched

Initial Business Response / [redacted] (1000, 7, 2015/10/08) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintWe have reviewed the events that have transpired in this complaintWe have issued a temporary credit to the [redacted] 's credit card but cannot delivery the merchandise at this time, as it is on back order until 11-17-I will follow this order until completion and send an update once the merchandise has been delivered Sincerely, [redacted] Williams-Sonoma, Inc Corporate [redacted] Relations

Thank you for the additional information Please extend our apology to the consumer I will reach out to him shortly, and have taken ownership

Williams-Sonoma, Incresponded to MrBerkovitz complaint on 1/17/and stated our company’s positionWe again apologize for any confusion or disappointment this may have caused you, and want to thank you for your understandingWe consider this issue closed.Sincerely, [redacted] Williams-Sonoma Inc.Corporate Customer Relations

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintI am very sorry to say that we are unable to adjust the pricing on a pre-existing orderWhile we truly value your business, only current prices are available at the time of checkoutSale prices and promotions are only available on an order placed within the eligible time frameI sincerely apologize for any disappointment or inconvenience this may cause, and we appreciate your understanding in this matterPlease consider this issue resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) No desire to work with it's customersThis was the same generic answer I received from themI was going to purchase at least $1,more in bedding, but due to their lack of [redacted] and bad policies, I'm going to buy elsewhere and never purchase from West Elm and their sister companies againIt's not right to have to pay full price and then log back in only to find out the items have been put on sale [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/24) */ Williams-Sonoma, Incresponded to Ms [redacted] 's complaint on 7/21/and stated our company's positionWe again apologize for any confusion or disappointment this may have caused you, and want to thank you for your understandingWe consider this issue closed Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Request has been submitted for a Residential Pick UpOnce the item has arrived back at the West Elm Distribution Center, a credit will be issued to the [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/01/14) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this [redacted] 's complaintWE have issued a merchandise card in the amount of $120.48, full refund, on 1-08-It was mailed to the [redacted] on 1-11-I am very sorry for any inconvenience the [redacted] has experiencedI consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2016/01/04) */ Good afternoon, I will be emailing the [redacted] and will be her direct contact through to successful deliveryI will also offer compensation upon successful delivery Sincerely, [redacted] Williams Sonoma Inc

Tell us why here We have confirmed that the customer has received her credit in full in the amount of $as of July 7th This credit will show on Ms [redacted] credit card in 3-business days The backpack has been canceled Ms [redacted] was never charged for this item We appreciate the time Ms [redacted] has taken to bring her concerns to our attention and apologize for the problems she experiencedWe consider this issue to be resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ The Corporate [redacted] Relations Department for Williams-Sonoma, Incand Pottery Barn are in receipt of this [redacted] 's complaintI would like to apologize for the inconvenience and all problems Ms [redacted] experienced while shopping at the ***, [redacted] StoreI have made the corporate district manager's office aware of these concerns and they have reached out to the [redacted] to address these issuesThe district manager's office reached out to the [redacted] and advised of the following: " [redacted] received an apology for her recent experience and was happy I reached out to herI welcomed her back into our store and told her I would be available to assist her anytime in the futureThat we stay open until the last [redacted] leavesI also offered our best designer to come out and help her with any future needs since she is renovating a homeShe was pleased and said she would ask for me the next time she came in and appreciated my care and concern." Please consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The statement made by the District Manager is trueShe did reach out to me and she was very kind and she seemed ashamed at the conduct of the employee who told my husband and I we had to leave She did ask that we come in and ask for her next time and did offer the design services to usShe did apologize numerous times and I have no reason to believe it was not sincere Thank you