Williams Sonoma

Initial Business Response / [redacted] (1000, 9, 2015/12/03) */ We apologize for the confusion on this orderThe item simply sold out prior to being able to fill the [redacted] 's orderThe credit has already been issued to the [redacted] 's credit cardWe consider this matter to be resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ All items were delivered on November 6, The [redacted] submitted no comments on the Proof of Delivery formIssued credit for shipping ($161.18) and surcharges ($200.00) for total of $to credit card on fileWe consider this matter resolved with no further action to be taken

Williams-Sonoma, Inc Courtesy calls made to customer on 04/(2x) and 04/18/Was unable to leave voice messagesEach time started to speak, recording kept on cutting off followed by an error message "Nothing has been recordedPlease try again." And it finally disconnected Please note, the customer was only charged once, 04/06/Authorization is requested at the time the order was placed and charged when item is ready to shipIn this case, card was authorized on 04/06/at 12:51:18; card was then charged on 04/06/at 15:14: If an ATM card was used, bank will remove funds right awayIf while placing the order, the customer is getting “in and out” after entering ATM card information, banking transactions will be duplicating and causing bank to remove funds each time Williams-Sonoma, Inconly charged the credit card one time Please have another conversation with the bankPerhaps a manager will be able to answer the reason(s) the funds were removed five times? Thank you!

Please provide an order number so this issue can be researched

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint I would like to apologize to Mr [redacted] for the inconvenience, delays and problems he experienced Regarding 1st Complaint: I have forwarded Mr [redacted] complaint to retail store leadership and they have advised me of the following “We will be giving the customer a full refund, just having a hard time connecting with him on the phoneHowever, I have laid out in an email to him that we would be doing the refund for himIf he was unable to connect on the phone with me, please let me know when he would be available to do the return and where he would like to do it at so I can let the store know to expect him in.” Regarding 2nd Complaint Order # [redacted] : I have confirmed that a full credit has been issued to Mr [redacted] in the amount of $on 1/23/17, to his Amex account Please consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Please provide your order number so we may research this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My original order number from the 24th of October was XXXXXXXXXXXX I was told, yet again, that I would receive my item on the 23rdIt is now the 25th, and as of yet, there is no item Final Business Response / [redacted] (4000, 12, 2015/12/10) */ Item delivered 11/25/We consider this matter resolved, and no further action will be taken

Complaint: [redacted] I am rejecting this response because: I’m still very upsetI was told that our couch would be delivered todayWe’ve been sitting at home since 10am waiting for the couch to be deliveredThis couch is weeks late and has been a hassle to deal withWe’ve been calling the delivery center all day and was told that the couch would be delivered minutes past the original time you had given usNow it is past the postponed time and we are on the phone with customer serviceThey have hung up on us once already and have redirected our callsThis is beyond unprofessional I have not seen the couch that you were supposed to deliver between the hours of 10am and 1pm todayIt is near 2:00pm and the delivery company is unaware of the location of the couch nor are they certain of when it will be delivered Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I will accept this response and the resolution of this problem once it is actually dealt with I received a call from Pottery Barn last Friday instructing me to leave the items outside my porch for [redacted] pitoday, Monday, March However, the items were never picked up and I am afraid that with the impending winter storm over the next days, it may not be picked up at all I tried to contact PB about this issue but, as usual, their phone lines are always busy Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/09) */ We apologize for the delay in this matterA credit of $was issued today to the [redacted] 's credit cardWe consider this matter closed with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintWe have reached out to the [redacted] to address their concerns and to work towards a resolution

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Corporate customer relations is in receipt of customers complaint We apologize in the mix up in sending the wrong rocker out to the customerOur records do indicate that a replacement was shipped and arrived in time for ChristmasNo further action is needed at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not a Christmas Gift, it was a birthday giftEven you send be on Christmas Eve 7pm, but still not made itCause my daughter's birthday on DecAnyway, I did receive the replacement which the business made me have toVery bad customer experienceNever purchases from them again Final Business Response / [redacted] (4000, 9, 2016/01/21) */ Corporate [redacted] relation is in receipt of customer's complaintWe apologize that the gift was not received on time and it took several attempts for us to make it rightWe are sending the customer a $gift card as apologyWe consider this issue resolved

A credit of $was issued to the customer's VISA card on 2/28/ Please allow 3-business days for your VISA company to reflect the credit We consider this matter to be resolved and will take no further action on this

Customer has received merchandise (NFL band) which was ineligible for a discountCustomer must speak with the Chargeback team as she has the merchandise and has not paid for itShe must call [redacted] and provide CASE ID [redacted] to the operatorThere is no action to be taken on this matter as she must work with the Chargeback Team

Initial Business Response / [redacted] (1000, 18, 2015/10/06) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaintI have reached out to the [redacted] to address his concernsWe offered and sent the [redacted] a $ merchandise credit, as compensationWe consider this issue to be resolved

This case is not closed until the hard credit check has been removed from both [redacted] and [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ [redacted] has already been advised that we will take no further action on this orderWe consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ On 1/5/16, a merchandise card was issued for the return of the toilet paper holder [redacted] has since requested it be voided and the credit applied to her credit cardAwaiting confirmation that merchandise card has not been used so credit can be issuedAs of 1/12/16, credit for both sconces has been issued to the credit card on file Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received credits for the two sconces and accepted the merchandise credit for the paper holderI am grateful for the Revdex.com in helping resolve this matterIt's a shame it had to come to the point I needed themThank you again Revdex.com!

Credit issued for damaged mirror which was picked up by UPS on 6/15/in amount of $ Also, a credit for $has been issued to the credit card on file for the [redacted] which was en route by UPS but customer decided to cancel, and it has been rerouted back to the Distribution Center We consider this matter to be resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 9, 2015/12/30) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaint The [redacted] 's complaint is regarding a disputed charges originally billed by Comenity Bank I have reached out to the [redacted] to advise to address his concerns with Comentiy Bank and provided a contact phone number We do not believe we are the correct recipient of this complaint, as we are unable to address any concerns regarding charges or disputed charges, as billed by Comenity Bank We consider this issue to be resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintI have confirmed that the customer has filed a claim with our property damage insurance company We stand by the decision as stated by this company We again apologize for any confusion or disappointment this may have caused you, and want to thank you for your understandingWe consider this issue closed