Williams Sonoma

A replacement seat casing has been ordered for this customer It will be sent via UPS once the manufacturing company has completed it She has also been issued a $merchandise card for her inconvenience No further action will be taken

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a full refund is satisfactory to meSincerely, [redacted]

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this customer's complaint I have reached out to the customer to address her concerns I am working with our delivery team to get the needed item delivered and the bed assembled ASAP.I will consider this issue to be resolved when delivery is complete

Complaint: [redacted] I am rejecting this response because: I'm not disputing about the air fryer that has been refunded by my credit card; I'm disputing about the other one, the one that was NOT refunded by my credit cardI purchased two, returned both, but was only refunded for one of them after disputing with my Visa cardPlease read my complaint carefully.Sincerely, [redacted] ***

The Pottery Barn Kids website clearly states delivery to U.Sterritories in 10-business days The address on the original order is incorrect The previously provided tracking number is for a replacement order which was sent This matter is resolved, and no furthe raction will be taken STANDARD SHIPPING AND PROCESSING Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overheadMost purchases shipped from our warehouses will arrive within 4-business daysIf there is a delay, we will notify you by mail or emailSome items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same boxItems shipped to Alaska and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $Some heavy or oversized items cannot be shipped outside the contiguous statesFor customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call our Sales Department @ ###-###-#### DESTINATION CHARGE ARRIVAL Standard Shipping - States See Shipping & Processing Chart - business days Next Day Shipping - States Add $ Order by 6pm for Next Day Delivery Alaska Add $ business days U.STerritories [redacted] Add $ - business days

The complaint has been resolvedThey finally handed it over to a supervisor and it was deliveredThe manager, [redacted] , has decided to refund the shipping and handling amount back onto my cardThank you for your help!

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn has reached out to the [redacted] Unfortunately, we had to leave a message asking the [redacted] to call usWe will be replacing the [redacted] 's sofa but the exact color she purchased is not long availableWe are waiting for a call from the [redacted] before we can proceedAt this time we will have to keep this issue open Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are awaiting confirmation of the ordered couch with chosen color and sizeWe have spoken to a rep at the corporate office and were told that the North Carolina office would contact us - unfortunately we haven't received confirmation of the couch order to replace our damaged piece Final Business Response / [redacted] (4000, 9, 2016/02/23) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn is in receipt of this complaintThe new sofa for this [redacted] has been entered in our system since the 29th of January, It was a special order item which is scheduled to ship from our vendor the week of 2-The [redacted] will receive a call around that date to schedule the delivery of the new sofaWe consider this issue to be closed Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 6, 2015/12/29) */ Corporate [redacted] relation is in response to [redacted] 's complaint I have been working with the [redacted] to the issue with the [redacted] desk resolvedI will be happy to assist herPlease have Ms[redacted] contact me directlyShe has my contact information Thank you, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/09/15) */ [redacted] has received full credit as of 9/14/Matter resolved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) This complaint has been resolvedThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolutionSincerely, [redacted] ***

Williams-Sonoma, Inc We apologize for any inconvenience The gift card was voided per customer's request Shipping credit was issued to the credit card on the orderPlease allow business hours for the funds to appear on the customer's bank records Thank you!

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Credit of $released to [redacted] 's credit card on 10/20/ [redacted] returned as not satisifed because "Its too beige for what I wanted very pretty though but does not match with my couches" ( [redacted] 's words on return slip)Ineligible for return of shipping charges because was not defective or damaged merchandiseWe consider this matter to be resolved with no further action Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with the way they processed my returnIt took a whole month for them to return my money and I did not even receive an apology for the run aroundI had to contact Revdex.com and American Express for me to receive a returnThe rep Stan was supposed to send me a gift card for my troubles and I never received itThis was handled unprofessionally and they did nothing to make up for the troubles and keep me as a happy shopperI will no longer shop at West Elm because this experience left me with a sour note Final Business Response / [redacted] (4000, 9, 2015/11/02) */ A $merchandise card was sent to this [redacted] on 10/6/Please allow weeks for receiptThis will arrive via the U.SPostal [redacted] in an envelope marked Williams-SonomaIf the card is not received by 11/16/15, please contact usWe will void the originally issued card and send another one

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ [redacted] 's credit card was credited in full for this order as well as a $gift card sent to her in apology

The Corporate Customer Relations Department for Williams-Sonoma Incand [redacted] are in receipt of this customer's complaint I have reached out to the customer to address her concerns I have confirmed that the customer has received her credit in full and I will be sending the set of glasses ordered to the gift recipient as compensation The glasses are scheduled to deliver Monday 9/18/via UPS I consider this issue to be resolved

We have scheduled a reassembly of the bed on 5/24/ After successful re-assembly we will refund the $delivery charge and the issue will be resolved

Mr [redacted] spoke with General Manager [redacted] on 4/23/at approximately 4:p.m Ms [redacted] returned the plates at the store where she is located as he did not want to return to the Gulstream location She refunded his credit card as he requested in the amount of $ She sent a UPS label so that he could send the plates back to her which he indicated he was more than happy to do Mr [redacted] expressed to Ms [redacted] that he was happy with the outcome Therefore, we consider this matter resolved and will take no further action [redacted]

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint I have reached out to the customer to address their concerns and are working towards an agreed resolution [redacted] Corporate Customer Relations, Williams-Sonoma Inc Direct ###-###-#### Ext [redacted] Fax ###-###-#### [redacted] Desk Hours: Tuesday-Saturday AM - 5:PM (PST)

Initial Business Response / [redacted] (1000, 10, 2015/07/03) */ We have issued a credit in the amount of $to the [redacted] 's credit cardShe should see the credit in 48-hours The item was mismarked on the websiteOur Terms and Conditions and posted on the website includes an Inaccuracy Disclaimer which states: From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, IncBrands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order) Any action relating to the use of the Web Site, catalogs or any transaction with Williams-Sonoma, Incmust be brought in the state or federal courts located in the County of San Francisco, California Therefore, this order has been canceledIt will not be filled, and the money has been returned to the [redacted] We consider this matter to be closed Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I asked to speak with a manger regarding my complaintI have been lied to several timesThe items is available for deliveryThe initial delivery was lost, which is what I was toldI am not satisfied with the response Final Business Response / [redacted] (4000, 14, 2015/07/10) */ The refund of this item was issued to the [redacted] 's credit card on 7/3/ As previously stated, the item was mismarked on the websiteOur Terms and Conditions and posted on the website includes an Inaccuracy Disclaimer which states: From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, IncBrands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order) Any action relating to the use of the Web Site, catalogs or any transaction with Williams-Sonoma, Incmust be brought in the state or federal courts located in the County of San Francisco, California Therefore, this order has been canceledIt will not be filled, and the money has been returned to the [redacted] We consider this matter to be closed, and we will take no further action Final Consumer Response / [redacted] (4200, 16, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is in bad taste of the company and exemplify poor [redacted] at its bestMy funds were held from May -July with the company knowing they had not intentions on deliveringIt can be agreed upon that I don't accept the response and the business acted with poor [redacted] and it's unfortunate that a business such as West Elm doesn't appreciate loyal customersI ask that my mailing address and emails be removed from your advertising immediately

The furniture was delivered to Ms [redacted] 's satisfaction We arrived at an agreed compensation amount The credit was processed today An email confirmation was sent to Ms [redacted] Thank you!

The customer has returned all of the pillow inserts to the store She has received full credit for the order We consider this issue to be closed