Williams Sonoma

Tell us why here he Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintI have reached out to the customer to address his concernsI will assist this customer to receive full credit of $after the sofa ships from the vendorI have sent the customer an email to confirm this promiseI consider this issue to be resolved

Williams-Sonoma, Inc Our apologies with issue about the Mobile App Labels were sent, to the email address on the order, twiceThe most recent label is dated 03/11/indicates that the item was returnedThe credit for merchandise plus tax was processed to the credit card on the orderPlease allow business hours for the funds to appear on the bank records Thank you!

Initial Business Response / [redacted] (1000, 7, 2016/01/14) */ We apologize for the [redacted] delays this [redacted] encounteredA credit of $1,was issued to the [redacted] 's credit card on 1/8/This is, however, $less than it should have beenAn additional credit of $was issued to the [redacted] 's credit card todayWe consider this matter resolved with no further action to be taken

Will reach out to Mr [redacted] to explain and resolve his concerns An update will be sent after successful delivery Thank you!

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Matter already resolved with [redacted] Order canceled

Please tell us specifically from which store this was purchased so that we can research further Thank you

We apologize for the delay in shipping the merchandise The error has been corrected and the item is being shipped I will call the customer tomorrow to discuss and send another update upon successful resolution Thank you!

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Please provide the following information: Order number(s) Send copies of all correspondence (lists, FedEx tracking information, etc.) to [redacted] @wsgc.com for review

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Good afternoon, I have reviewed the order and the table has been deliveredThe shipping fees were waived for the [redacted] 's inconvenienceThere was also a credit issued for damage on the corner of the tableThe [redacted] agreed to keep the table with the discountThis matter is considered resolved Sincerely, [redacted] Williams Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint The customer has been sent a $merchandise card, as compensation I consider this issue to be resolved Sincerely, *** [redacted] Corporate Customer Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 7, 2015/10/12) */ Please provide an order number so we may research this issue Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order Number: XXXXXXXXXXXX Final Business Response / [redacted] (4000, 11, 2015/10/28) */ [redacted] was told to file a claim with the dry cleaners [redacted] was sent a copy of the order showing the charges for the itemWe will not replace this itemWe consider this matter resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ The Corporate [redacted] Relations Department for Williams-Sonoma, Incis in receipt of this [redacted] 's complaintI would like to apologize for the inconvenience and all problems [redacted] experienced while shopping at the [redacted] OutletI have made the corporate district manager's office aware of these concerns and they have reached out to the [redacted] to address these issuesPlease consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager called me and apologized for what happened in their storeI do believe there are still lots of space for them to improve the [redacted] experienceSo far they did what I requested in the case

We at Pottery Barn are very sorry for any inconvenience this may have caused Please advise the customer to dispose of the salt blockI have issued a merchandise Card to Mr [redacted] in the amount of $

Voice messages have been left for customer on 3/21/15, 3/25/and 3/29/She returned one call from the 21st and left a voice message as I was unavailableI called twice later on 3/21/and did not reach the customerIf she wishes to pursue this, she needs to contact us back

Complaint: [redacted] I am rejecting this response because UPS already picked up this item from my front door step.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ The credit was issued to the [redacted] on 10/23/We consider this matter to be resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Tell us why here The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint I have reached out to the customer to address her concerns I have confirmed that the customer has received her credit in full and I will be sending the customer a $merchandise credit, as compensationI will issue a UPS pick up of the stocking at the customer’s convenience I consider this issue to be resolved

Final Consumer Response / [redacted] (2000, 6, 2016/01/27) */ The company refunded my money this weekPlease consider the complaint resolved at this timeThank you

Complaint: [redacted] I am rejecting this response because: This tracking number provided is for a shipment mailed August 2, I made the original purchase on July 19, The first replacement package was supposedly sent on July 26, but again I have yet to receive either the first or second replacement packageI have called every day asking for a tracking number for the second replacement and as of yesterday, I was told the company had no way of providing this tracking number for the replacement orderThe response does not specify but since it was mailed YESTERDAY, I assume this is a third replacement package for which they have immediately obtained a tracking numberAlthough I am grateful for the $gift card, the reason I filed this complaint was because: (1) they have information on the website stating that deliveries to US territories such as ** would take between 4-days and when you call to inquire the status they claim a delivery to ** can take up to days, (2) they have poor customer service and lack of response to electronic communications and when you call to the customer service center they don't have all of the information complete and/or accurate thereby giving you misinformation or information, (3) it has now been days since I made a purchase and I have yet to receive the package or the refund for said purchaseThey keep telling me the package was shipped and/or refund issued, but to this date I have access to neither of themSo the matter is far from resolvedIt is quite sad that you have to file a complaint in order to be heard as a customer and receive responsesSincerely, [redacted]