Williams Sonoma

Williams-Sonoma, Inc Our apologies with issue about the Mobile App Labels were sent, to the email address on the order, twiceThe most recent label is dated 03/11/indicates that the item was returnedThe credit for merchandise plus tax was processed to the credit card on the orderPlease allow business hours for the funds to appear on the bank records Thank you!

Tell us why here he Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintI have reached out to the customer to address his concernsI will assist this customer to receive full credit of $after the sofa ships from the vendorI have sent the customer an email to confirm this promiseI consider this issue to be resolved

Initial Business Response / [redacted] (1000, 7, 2016/01/14) */ We apologize for the [redacted] delays this [redacted] encounteredA credit of $1,was issued to the [redacted] 's credit card on 1/8/This is, however, $less than it should have beenAn additional credit of $was issued to the [redacted] 's credit card todayWe consider this matter resolved with no further action to be taken

Will reach out to Mr [redacted] to explain and resolve his concerns An update will be sent after successful delivery Thank you!

Please tell us specifically from which store this was purchased so that we can research further Thank you

We apologize for the delay in shipping the merchandise The error has been corrected and the item is being shipped I will call the customer tomorrow to discuss and send another update upon successful resolution Thank you!

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Matter already resolved with [redacted] Order canceled

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Please provide the following information: Order number(s) Send copies of all correspondence (lists, FedEx tracking information, etc.) to [redacted] @wsgc.com for review

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Good afternoon, I have reviewed the order and the table has been deliveredThe shipping fees were waived for the [redacted] 's inconvenienceThere was also a credit issued for damage on the corner of the tableThe [redacted] agreed to keep the table with the discountThis matter is considered resolved Sincerely, [redacted] Williams Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint The customer has been sent a $merchandise card, as compensation I consider this issue to be resolved Sincerely, *** [redacted] Corporate Customer Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 7, 2015/10/12) */ Please provide an order number so we may research this issue Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order Number: XXXXXXXXXXXX Final Business Response / [redacted] (4000, 11, 2015/10/28) */ [redacted] was told to file a claim with the dry cleaners [redacted] was sent a copy of the order showing the charges for the itemWe will not replace this itemWe consider this matter resolved with no further action to be taken

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ The credit was issued to the [redacted] on 10/23/We consider this matter to be resolved

We at Pottery Barn are very sorry for any inconvenience this may have caused Please advise the customer to dispose of the salt blockI have issued a merchandise Card to Mr [redacted] in the amount of $

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Voice messages have been left for customer on 3/21/15, 3/25/and 3/29/She returned one call from the 21st and left a voice message as I was unavailableI called twice later on 3/21/and did not reach the customerIf she wishes to pursue this, she needs to contact us back

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ The Corporate [redacted] Relations Department for Williams-Sonoma, Incis in receipt of this [redacted] 's complaintI would like to apologize for the inconvenience and all problems [redacted] experienced while shopping at the [redacted] OutletI have made the corporate district manager's office aware of these concerns and they have reached out to the [redacted] to address these issuesPlease consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager called me and apologized for what happened in their storeI do believe there are still lots of space for them to improve the [redacted] experienceSo far they did what I requested in the case

Complaint: [redacted] I am rejecting this response because UPS already picked up this item from my front door step.Sincerely, [redacted]

Tell us why here The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint I have reached out to the customer to address her concerns I have confirmed that the customer has received her credit in full and I will be sending the customer a $merchandise credit, as compensationI will issue a UPS pick up of the stocking at the customer’s convenience I consider this issue to be resolved

Final Consumer Response / [redacted] (2000, 6, 2016/01/27) */ The company refunded my money this weekPlease consider the complaint resolved at this timeThank you

Complaint: [redacted] I am rejecting this response because: Pottery Barn is responsible for the delivery since they are sub-contractor.Sincerely, [redacted] ***