Williams Sonoma

Complaint: [redacted] I am rejecting this response because: I respectfully decline this responseUntil my order has been delivered, I cannot (in good faith) accept this responseI appreciate that Ms [redacted] has been in contact with me since filing my complaint but I still do not have an expected delivery dateI realize Ms [redacted] has been trying diligently to track my order and keep me informed but she has not been able to provide me with information that satisfies my concernI was told my order would be delivered in 8-weeks and it is approaching weeks with no scheduled delivery dateThe order was not even shipped on the date that she was given when investigating herselfThe vendor seems to have their own idea of what is acceptable in business practice and forgive me for being cynical, but I will only feel relieved once my order is delivered to my homeI have been told that I will be compensated for my wait and I do appreciate the gesture but that is not exactly a gesture that can be performed until my order has been delivered or in the condition that I am expectingSo therefore, I must decline until I have received my order in full Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I cannot find order #The order was placed by [redacted] The registry was listed under [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)It is now 3/16/No shearsThe only response I've ever gotten from WS was "we want to help, give us more information..." and the response aboveEver since the response above, all my replies/inquieries have been kicked back as "retired" after google gave several attempts to sendWhat's more: If a replacement was issued on 2/8/2016, why wasn't I notified before filing a complaint to Revdex.com? If it was backordered, why wasn't I notified beforeWhy was there no communication weeks earlier when WS received my returned product? Why was I sent filthy used product intended for a Christmas present in the first place? Months later and all they offer is a backorder! - which has not come as promised above

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Please provide an order number so that we may review and assist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) not very helpful, but my time is more important than dealing with these people Final Business Response / [redacted] (4000, 9, 2015/09/22) */ In absence of [redacted] providing information allowing us to locate her order, we consider this matter to be closed with no further action to be taken

We will allow a one-time exception return for this customer Each item must be readied for UPS return as follows: There must be two boxes ready for UPS pick up The labels showing from Pottery Barn to customer must be completed removed A ponote stating: Pottery Barn to pick up (of 2) and (of 2) must be on each box The boxes MUST be ready for pick up on Tuesday, January 24, The boxes MUST be completely sealed with packing tape UPS will bring their own label to put on each box Once the items have been returned to the warehouse, a credit will be issued to the customer's credit card If the items are not ready for UPS to pick up on Tuesday, January 24, 2017, customer must call ###-###-####, ext [redacted] to advise what date both boxes will be available

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint I have reached out to the customer to address his concerns I am working with the customer to return all items involved with this issue I will issue credit in full once the items are returned I will consider this issue to be resolved when full credit has been issued

We would like to make this issue pending We are researching order [redacted] Williams-Sonoma Corporate Customer relations

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ On behalf of Williams-Sonoma IncCorporate Office, I can confirm the [redacted] was credited in full, in the amount of $on 12/9/It does take 3-business days for a credit to appear as post Corporate [redacted] Relations has issued a $Merchandise Credit for the overall inconvenienceMs [redacted] can expect to receive that via UPS Rush by Tuesday, 1/5/with our apology Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 11, 2016/01/26) */ The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids has reached out to the customerUnfortunately, we had to leave a message asking the customer to call usWe have not heard from her yetWe are keeping this claim open at this point Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in contact with the company and I was told that they would be sending another full size bed comparable to what I originally purchasedI don't have a real turn-a-round time just that someone will call in a few weeks to schedule deliverySo I am not sure what is really happening at this point and feel that nothing may happen just because it didn't sound like they were sure this information was correct and was unable to provide me with any confirmation Final Business Response / [redacted] (4000, 16, 2016/02/08) */ The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids has reached out to the customerWe have issued a replacement for a new bed which will be delivered around 19th of FebruaryOur delivery hub will call to schedule an appointmentWe are considering this issue closed Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc Final Consumer Response / [redacted] (4200, 18, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have selected no because I have not been given a delivery date yetI now have a order number but the item has not become available for a delivery option

Tell us why here The Corporate Customer Relations Department for Williams-Sonoma Incorporated and Pottery Barn Teen are in receipt of this customer's complaint We have taken actions to request to schedule delivery of the replacement Chelsea DresserOn April 22nd and 23rd, I have reached out to the customer, to advise we are working towards resolution

As noted by [redacted] , we have been in contact and working on resolving this matter I will send an update when it is resolved Thank you!

Customer is working with the Quality team to resolve issues on this complaint additional issues which arose on 05/11/ Therefore, this complaint is marked as closed Should the customer feel the need to keep this complaint open, please add all concerns and forward the updated request for further review Thank you

Online order placed on 03/14/at 9:27:PM - The following warning is displayed on the website [redacted] Chamois Baby Blanket, Lilac Please note that we cannot accept cancellations or returns on monogrammed or personalized items ----------------------------- - 03/14/at 9:PM Order confirmation was sent via email - 03/15/at 8:PM customer called to request cancellation due to error on name and thread colorAssociate advised customer there were no guarantee order would be able to cancel but is sending a request - 03/15/Response to associate’s request advised order was already packed and ready to ship - 03/16/UPS picked up package at 1:PM and tracking information was sent to customer - 03/17/at 10:AM, package was delivered ------------------------------ - 03/17/at 2:PM customer called for a replacementShe also spoke with a supervisor whom reiterated the above events "Cannot accept cancellations or returns on monogrammed or personalized items" - We are unable to refund or replace the orderThere were no system errors at the time the order was placedCustomer received the product she ordered - Supervisor's 25% offer on a new order will be honored until 04/30/ We consider this matter closed

(The consumer indicated he/she DID NOT accept the response from the business.)Per ***, they must contact ***I paid $for the merchandiseTheir statements are not accurate

(The consumer indicated he/she DID NOT accept the response from the business.)I called and left a message for [redacted] at corporate headquartersI left my name [redacted] and the reason I was callingI ordered a champagne gold Luxembourg diaper bag, item # [redacted] The order was proceed on Feb 28th in the amount of Order # [redacted]

Good afternoon, I had responded through your website on 12/24/that a replacement order was sent to this customer and delivered on 12/12/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to note...the replacement was sent after they had told me they weren't going to send me another so Customer Service is lacking I had in fact already ordered another from a different vendor and made plans to return the original William Sonoma item So, when they sent a replacement of their own accord it wasted my time, especially as they told me this item was back ordered until the 28th and impossible to get All in all a very bad experience with their rude un-knowledgable representatives.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ We are going to inspect the [redacted] rug on 8/19/ Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Inspecting the rug does not repair the damage After the inspection they need to take responsibility and pay for the damage by replacing the carpet wall to wall, replacing the rug and stopping selling this hazardous product I spoke to the fire department at Avondale, PA and they feel this product is flammableThe customers need to be informed that the rug can melt and damage their propertyI want to know what are the results of the inspection and how they are going to deal with this complainIt is unethical and irresponsible to sell a product that can caused damage or fire without the knowledge of the [redacted] specially a billion dollars company like Pottery Barn where the Executives make million of dollars in salaries a year but they are unwilling to repair damages Final Business Response / [redacted] (4000, 19, 2015/10/07) */ The claims department has been working with this [redacted] and please note the following: "We have made several attempts to resolve this issue with the [redacted] Our latest attempt, which was for a total of approximately $1800, which would not only allow for $for a replacement of the rug at issue, but also to replace her wall to wall carpeting (which was not alleged to be our product)We believe this offer was more than generous given that the [redacted] has provided no proof of purchase and her original purchase price for the rug purchased four years ago was $We are happy to continue to extend that offer to her, but she has, to date, refusedWe believe the Company has gone above and beyond to try to address the [redacted] 's concerns and resolve the situation" Final Consumer Response / [redacted] (4200, 21, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company Williams-Sonoma continues to lie about how they going beyond and above to resolve the issueThey have over and over refused and denied that this is their productThey continue to sell this defective product that damage my living room which is connected to my master bedroom wall to wall carpetEven if I replace the wall to wall carpet of the living room the carpet will look patched since they are not paying for the rest of the carpet that is connectedThis extension is estimated to cost me $ 2, dollars in addition to the $1,estimate to repair the damage caused by their area rugThat doesn't includes the $dollars I lost for taking one day off from work since I get pay for my sick and personal days if I don't use them and another $for the day I have to be here when the rug is repairedAlso, it does not include the months I have been in my house without having any friends or family over since my living room is a messHow much does my quality of life costs? I was also considering selling my house but I couldn't put it on the market because it is a mess and have damage I cannot pay forTherefore, I missed the spring and summer market opportunitiesHow much should I charge for that? It is not that simpleI have been treated less than poorly by this companyI have to suspect that their core values are a joke and they could not care less about the [redacted] But mark my words I will continue to complain, to reach out to the trade federal commission until someone listens are does a throughout investigation of the practices of this companyBecause for me a company without morals and ethics should not be allow to sell anythingI will not stop complaining and reaching out to agencies that can support my claim until this issue is resolve to my satisfactionI did not refuse their offer I gave a contra-offer to cover the damage and the are rug that is defective for a total of $1, and they have refuse to payThis is only $more than they are willing to payAs I indicated here they owed much more than that if add all the damages emotional and physical caused to me, my life style and my home At this time I am considering carefully what options exits for me to pursueI will not give up until this issue is resolve to my satisfactionI have endure enough from this million dollar company who refuses to take responsibility for the damage caused to me and my homeThey said their mission is to enhance their customers quality of life at homeWhat a joke! They ruined my home, they have ruined my relationships with friends and families, they have denied their responsibility and therefore I have to spend so much time reaching out to agencies that can support me, they have denied restitution, they have treated me so poorly....as if I am a criminal or an undesirable because I am fighting them to make restitution of their damagesWhat a shame that their millions in profits that they make from people like me cannot be used to " ENHANCE THEIR CUSTOMERS THAT HAVE BEEN DAMAGE QUALITY OF LIFE"It is too bad Mr [redacted] - Maybe you ought to reconsider your mission! Briefly then, I will accept $1,and not less Thank you for your attention!

The Corporate Customer Relations Department for [redacted] is in receipt of this customer's complaintI would like to apologize to Mr [redacted] for the inconvenience and delays he has experiencedI have confirmed that a replacement for the Multipurpose Shears has been issuedHowever, this item is in a back order status, with an expected date of 3/07/to arrive in the warehouseOnce the merchandise has arrived in the warehouse, it will be shipped immediately to the customer.Sincerely, [redacted] Corporate Customer Relations [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ [redacted] should have been charged a total of $for the duvet only (merchandise and sales tax - giving her free shipping)Multiple charges and credits have been issuedIn order to take final amount charged to $108.92, a credit of $ has been issued to the [redacted] 's credit cardWe apologize for the confusion which was createdWe consider this matter resolved with no further action to be taken Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the credit of $(with zero communication from the vendor as to why it showed up on my bank account)I actually had to cancel the card that was on file with them so that they didn't have access to haphazardly charge and credit there have been over credits and charges for this one purchase I made all the way back in JulySo, I am now waiting for another check card and cannot buy anything else in the meantime due to this company's policy to randomly charge and credit without permissionI also believe (although hard to decipher through all the transactions) that I ultimately paid more than I should haveI would like this formal complaint on file regarding this company so that others do not have to experience the same thing I did (although when you google, this seems to happen on an almost daily basis to their customers)I will not shop at West Elm, Pottery Barn or any other related companies in the future Final Business Response / [redacted] (4000, 9, 2016/01/15) */ All the appropriate credits have been issued on this orderThis matter is resolved