Williams Sonoma

As previously stated: In the center of our catalog is a statement: "All purchases are subject to our Terms and Conditions, available at potterybarnkids.com."The following inaccuracy disclaimer is a part of the Terms and Conditions:Inaccuracy DisclaimerFrom time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, Increserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.The item in question falls under this disclaimerThe item will not be made available to the customer except at the correct retail priceThis information is provided by our Legal Department and is within the law We consider this matter resolved and will take no further action

Initial Business Response / [redacted] (1000, 7, 2015/09/01) */ Hamstead Dining Table was delivered to Ms [redacted] on 8/19/Order is complete

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meUnfortunately, this company never called me to schedule a delivery date, I decided to give it one more try and called themI did receive the chair, it was what I ordered and I have no other need of your servicesI do not need any kind of compensation from Williams & SonomaI thank you for your helpI will never do business with W&S again.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This tracking number provided is for a shipment mailed August 2, I made the original purchase on July 19, The first replacement package was supposedly sent on July 26, but again I have yet to receive either the first or second replacement packageI have called every day asking for a tracking number for the second replacement and as of yesterday, I was told the company had no way of providing this tracking number for the replacement orderThe response does not specify but since it was mailed YESTERDAY, I assume this is a third replacement package for which they have immediately obtained a tracking numberAlthough I am grateful for the $gift card, the reason I filed this complaint was because: (1) they have information on the website stating that deliveries to US territories such as ** would take between 4-days and when you call to inquire the status they claim a delivery to ** can take up to days, (2) they have poor customer service and lack of response to electronic communications and when you call to the customer service center they don't have all of the information complete and/or accurate thereby giving you misinformation or information, (3) it has now been days since I made a purchase and I have yet to receive the package or the refund for said purchaseThey keep telling me the package was shipped and/or refund issued, but to this date I have access to neither of themSo the matter is far from resolvedIt is quite sad that you have to file a complaint in order to be heard as a customer and receive responsesSincerely, [redacted]

The District Manager has been contacted and will be reaching out to the customer We consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this [redacted] 's complaintUnfortunately the [redacted] did not receive of the items she ordered before ChristmasShe has received a refund of $I consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My original complaint included a request for reimbursement for the sheets since I bought them with the comforter as a set Final Business Response / [redacted] (4000, 9, 2016/01/14) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's rebuttalWE have issued a credit in the amount of $to the [redacted] 's Master Card for the sheet setI consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Final Consumer Response / [redacted] (2000, 11, 2015/12/08) */ EMAIL FROM CONSUMER: From: [redacted] @gmail.com (mailto: [redacted] @gmail.com) Sent: Tuesday, December 08, XXXX X:XX AM To: [redacted] > Subject: Fwd: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) Hello- I replied awhile ago saying that this was addressed by the company and to please close the complaintThank you for your assistance Sent from my iPhone

Complaint: [redacted] I am rejecting this response because: Purchased at the [redacted] ***Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/06/20) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintI have reached out to the [redacted] via voice message and email, to address her concerns on June 11th and June 16th but have not received a response from the [redacted] This issue is pending for the [redacted] 's response

Revdex.com:I am working with Williams-Sonoma to resolve this Their corporate customer service dept stated they are issuing a refund to my account Therefore, I consider this resolved pending the refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As I have stated I NEVER received the headboard The mattress frame which I CANCELED via telephone, and still received a month later, after I canceled it, was picked up by UPS yesterday I would like my credit card refunded for the headboard that was NOT received AND the mattress frame and headboard that I CANCELED and returned with Pottery Barn Teen Pottery Barn Teen phone representative stated that delivery was supposed to be WHITE GLOVE (brought in and set up) If UPS delivers, that is NOT considered white glove delivery as stated I would like my card refunded immediately Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this [redacted] 's complaintI would like to apologize to Ms [redacted] for all the problems and inconvenience she experiencedI have confirmed that the credit has been issued on the new order for the shipping fees in the amount of $The credit was processed on 9/01/to the [redacted] 's Master ChargePlease consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Complaint: [redacted] I am rejecting this response because who reads the fine print on anything other than a contract or any other important document. This gives this company a way to cover their rear end when they make an error and screw the consumer over. They should not be allowed to use this tactic. This leaves the door open to do business in unethically and not be held accountable for it. This company magazines and brick and mortar business should come with a warning. Buyer beware! The item you are purchasing could be snatched out of your hand at anytime and have the price changed at the register and we don't give a crap about you or your business. To bad for you. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Please provide the order number so this issue can be researched

The customer did not use the free shipping code when the order was placed This is why he was charged shipping Please use the code moving forward, as we have issued a credit of $for the shipping charge and associated sales tax This is a one-time exception as using the free shipping code is explained on the website This matter is resolved, and no further action will be taken[redacted]

[redacted] refund was released to her credit card company on 12/2/in the amount of [redacted] Williams-Sonoma, Inchas no control over how long it takes her credit card company to show the credit reflected to her credit card account Review of the notes on her order indicate that attempts were made to rectify her issues [redacted] opted to return the item This matter is resolved No other compensation will be provided on this order [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/08/21) */ Working with Florida delivery hub, Las Vegas Logistics and [redacted] , we were able to confirm the correct mattress was received into the local delivery hubArranged for delivery and pickup of incorrect mattress, that was acceptable to [redacted] Completed the delivery and pickup of the incorrect mattress on 8/1/ [redacted] was compensated in in the amount of 40% of her order, as well as credit for shipping costsIssue is resolved

Revdex.com:I have been contacted by the representative of the store in Montreal, Québec and they have confirmed that they will be receiving a new lamp for me from the US warehouse within a few days and will check to make sure it is not defective before having me go down there to pick it up They have apologized and also offered a 50$ gift certificate for the inconvenience I am really happy that I received a response so quickly..many thanks to you FYI...the Revdex.com in Canada is not at as helpful..they only gather information as opposed to Revdex.com USA who are actually instrumental in helping consumers and vendors in resolving issues I guess this is why Canadians prefer spending their $ shopping in the USA I reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

[redacted] I spoke with [redacted] at the Corporate office todayShe is investigating it furtherPlease keep the complaint open until the business has resolved my claim Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaintI would like to apologize for the problems and inconvenience Ms [redacted] experiencedI have confirmed that the Merchandise Credit for $was voidedA credit has now been issued for $and Merchandise Credit issued for $Both of these were issued on 6/22/to the [redacted] Please consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)