Williams Sonoma

Revdex.com:I have been contacted by the representative of the store in Montreal, Québec and they have confirmed that they will be receiving a new lamp for me from the US warehouse within a few days and will check to make sure it is not defective before having me go down there to pick it up They have apologized and also offered a 50$ gift certificate for the inconvenience I am really happy that I received a response so quickly..many thanks to you FYI...the Revdex.com in Canada is not at as helpful..they only gather information as opposed to Revdex.com USA who are actually instrumental in helping consumers and vendors in resolving issues I guess this is why Canadians prefer spending their $ shopping in the USA I reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending an upcoming appointment and upon receipt of a refund Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this [redacted] 's complaintI would like to apologize for the problems and inconvenience Ms [redacted] experiencedI have confirmed that the Merchandise Credit for $was voidedA credit has now been issued for $and Merchandise Credit issued for $Both of these were issued on 6/22/to the [redacted] Please consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] I spoke with [redacted] at the Corporate office todayShe is investigating it furtherPlease keep the complaint open until the business has resolved my claim Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/09) */ [redacted] has already received her refundWe apologize for the inconvenienceWe consider this matter resolved

Initial Business Response / [redacted] (1000, 10, 2015/10/26) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintThe [redacted] has received the delivery of her bedroom suite on 10-05-As compensation, a merchandise credit of $was issued on 10-We are very sorry for the issues with this deliveryI consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Changes (and/or cancellation) cannot be made to an order that was already invoiced and ready to ship Decision remains: Unable to refund or replace order There were no system errors at the time the order was placed Supervisor's 25% offer on a new order will be honored until 04/30/17.This matter is considered closed

Complaint: [redacted] I am rejecting this response because: I would like a refund on my credit card Part of the original payment was on my credit card and after how this company has treated me they have lost my business as a loyal customer I have e-mailed them over a dozen times and called half a dozen times seeking resolution-- they have wasted a considerable amount of my time Attached are the documents I have submitted to their customer service department times showing the receipt for the shipping fees.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Several messages have been left for the consumer by our hub requesting a return call to schedule her deliveryWe can take no further action until she responds and schedules the delivery Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/14) */ I have been monitoring the status on line since I have not heard anything from Pottery Barn and it has been almost weeks since I filed the complaintToday there was a status update posted indicating that they have left several messages for me with no responseI have not received a single call on my cell phone, the only number I provided when filing the complaintPerhaps they left a message at my home number, but I have been out of town for over a week and am unable to check messages at my home number remotelyI will certainly check messages when I get home in a couple days, but frustrated that they are making it sound like I am the one who is dragging my feet when they did not contact me at the number I provided Final Business Response / [redacted] (4000, 10, 2015/07/21) */ Successful delivery achieved on 7/16/Credit issued to [redacted] Matter resolved with no further action Final Consumer Response / [redacted] (2000, 12, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Delivery of the remainder of the sectional occurred July Someone from Williams Sonoma called the next day to confirm delivery and to discuss the refund of the delivery chargesIt will take a few days for the charges to be credited to my account, but assuming that goes through, we can consider the matter closedI appreciate the quick resolution to my concernsThank you to all involved

Initial Business Response / [redacted] (1000, 10, 2015/07/15) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintI have researched their concerns and have confirmed that the [redacted] has received the delivery and has been compensatedI consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ This item remains on back order as it has not yet been received from the vendorThe ESTIMATED date in our warehouse is 11/5/Upon arrival, it will be shipped Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have rug pads in stock, one of those should be sent immediatelyThey also don't address the fact that they didn't keep their word and have now wasted my time in dealing with their non [redacted]

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have confirmed that the customer has returned the itemA refund check for the full purchase price is being sent to the customer The customer should receive the check in 7-business days I consider this issue to be resolved

Tell us why here The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint We have confirmed that the customer has received her credit in full for $ We sincerely apologize for any disappointment or inconvenience this may have caused, and we appreciate your understanding in this matter We consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ The Corporate [redacted] Relations Department for Williams-Sonoma Incand West Elm are in receipt of this [redacted] 's complaintI am very sorry for the inconvenience this [redacted] has experiencedI have confirmed that the [redacted] has received credit in the amount of $473.57, which is the full amount of her purchase on 11-16-I consider this issue to be resolved Sincerely, [redacted] Corporate [redacted] Relations Williams-Sonoma Inc

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Order canceled100% refund applied to [redacted] 's credit card on 10/21/We consider this matter resolved with no further action

Complaint: [redacted] To whom it may concern: This is a completely unsatisfactory response The response from WSI, Inc was merely a cut and paste from their website and does give me any confidence that anyone took time to read my letter much less address any of the concerns I raised I believe that it is incumbent upon WSI, Inc to review and adequately respond to a long time, frequent customer who has a legitimately complaint There are two issues which need to be addressed: Pricing Disclaimer: WSI, Inc has chosen to hide an apparent internal mistake behind a pricing disclaimer which appears to apply just to customers that shop online The pricing disclaimer seems inherently unfair to the customer for products that are ordered online and shippedShould this product, or any other, be purchased from a store and taken home that day, I seriously doubt that WSI, inc would have made the customer return this to the store when the "pricing mistake" was identified a few days later At any time over the 10+ weeks that it would take for the product I ordered online to arrive, WSI, inc could institute the "pricing disclaimer" and terminate this transaction As the consumer, I should not have to consider my purchase a "gamble" to see if the product I paid for will actually arrive months after I order it A reputable business should be willing to treat all customers equally whether they shop in the store or whether the product was purchased online "Finalized Sale" More troubling is that WSI, Inc feels that the rules of a final sale apply unilaterally In this sales agreement, WSI, inc stated that this would be a "final sale" and that "this custom item cannot be cancelled, returned, or exchanged." A follow up email the following day confirming the transaction stated, "your final-sale order has been placed, the order cannot be canceled or returned." Not once, but twice in a hour period, WSI, Inc instructed me that I have no ability to cancel this order Before I agreed to spend a considerable amount of money on a "final sale," I had to ensure that this was definitely a product that I wanted and that I had the appropriate funds to cover the transaction Before swiping my credit card, I had to think long and hard to make sure I was prepared to honor this agreement It appears that "final sale" only applies to the customer in shopping at WSI, Inc Why does WSI, Incbelieve that the custom has to abide by a "final sale agreement" but they have no responsibility in honoring the agreement? If WSI, Inc wishes to conduct business this way and claim to have the ability to unilaterally terminate a "final sale" transaction, which is truly unfair to the consumer, this would be reason enough that I would never make another purchase at any WSI, Inc owned business I hope that someone in WSI, Inc has a better customer care than what has been shown to date The disclaimer on the website does not absolve WSI, inc from treating all of their customers with respect and appreciation Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A merchandise card for [redacted] and [redacted] is unacceptable It defeats the whole purpose of the complaint The company has offended me not only by lack of comparable customer service but by the products that were received 4/23/ One bracelet has a tag that says it contains brass which is known by the [redacted] to cause cancer The product description shown here at [redacted] does not testify to that at all My concern is that a merchandise credit will put me in the same position I am now which is unsatisfied with [redacted] and [redacted] I have however, shopped at [redacted] and [redacted] parent company and/or affiliate Williams & Sonoma and Pottery Barn and find their products satisfactory If the merchandise card can be used there, that is reasonable Thank you, Sincerely, [redacted]

We contacted the customer again and he considers this to be resolved a while agoWe processed the full return for him at the store level when his original complaint came through This is resolved

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We are getting replacement legsWhen they arrive we will schedule a time with the [redacted] to deliver the legs and assemble them