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Williams Sonoma Reviews (243)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease review the attachment as I have changed the resolution requesting a total cancellation in lieu of chairs as the time frame to receive the first response was days in lengthI am requesting that there will be no no charge to my credit cardI hope to hear a response in a few days Thank You Revdex.com and Thank You Williams SonomaSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still have not received contact information on delivery options but I am hopeful that they will resolve If I do not receive delivery information by next week I will reopen Today I have reached out via instructions on the email with no response to date on next steps with delivery.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Dear Revdex.com, William and Sonoma has made no attempt to correct this matter with exception to one phone call I received on 7/29/who told me that someone from the warehouse was going to call me to schedule a delivery dateI never received a phone callNot oneI have an iPhone that allows me to track any missed calls or any voice messages I might have missed and I have noneI am not sure what the problem is because I know they have the correct phone number-( [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Corporate [redacted] relations is in response to the customers complaintFull credit has been issued to customers credit cardCustomers issue has been resolved

Williams-Sonoma, Inc The sofa was not taken to the 12th floor into the customer’s apartment by the delivery company because it did not fit in the customer’s elevator After careful evaluation of the damages and photos obtained, it is concluded that: The upper left corner of the sofa back is mashed in and has a tear The inside corner of the decking has a small tear The damage is from trying to fit the sofa through the building up to the 12th floor To repair, the tears can be patched with fabric removed from inside the sofa The repair will be slightly visible As a good faith gesture, Pottery Barn will help by paying ONLY for the repair of the sofa The customer will be contacted in the next business hours to schedule the repair Thank you

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ UPS delivered this item on 6/5/at local time and left at the front doorThe UPS tracking #1ZW3YXXXXXXXXXXXXX has been deliveredWe consider this matter to be resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Voide message left for [redacted] on 9/20/requesting a return call t verify email address Need her to forward one of them to us Provided my contact information for a return call [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/09) */ Please provide an order number so this matter can be researched Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ EMAIL FROM CONSUMER: Please close caseRefund has been receivedThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and we have not yet reached a resolutionAfter sending several photographs, the Williams-Sonoma, Increpresentative requested that I mail her the actual shelf peg to confirm the correct sizing of the pieces requiredUpon receipt of the shelf peg, Williams-Sonoma will send the correct replacement parts and discuss compensationNO RESOLUTION HAS BEEN MADE, but I am being very cooperative despite the awful experience

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Please provide your order number so we can research this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order number: XXXXXXXXXXXXXX Have attempted to schedule pick up 3x, unable to work with my schedule to pick up after work (430pm)Offered to drop items off at the PB Kids store in [redacted] , unable to arrange a drop off now, waiting to hear back from [redacted] at [redacted] Cannot leave items outside of my house, due to potential of theft while I am at workStill no refund or hopes of getting a refund anytime soonThis is increasingly frustrating Final Business Response / [redacted] (4000, 9, 2015/11/18) */ Items picked up from [redacted] 's home on 11/27/Requested refund check be sent to [redacted] Allow 10-business days for receiptWe consider this matter resolved with no further action

As of 10/04/16, the customer has been working with a supervisor towrads a resolution Thank you!

Complaint: [redacted] I am rejecting this response because: I have yet to receive a refund for the benchI called this morning to resolve and was to to keep on waiting for the refund.Sincerely, [redacted]

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaintIn reviewing the customer's concerns; on March 21st and 28th the customer has placed new orders, using merchandise/gift cards as tender, to order like items from their March 11th orderThe new orders product has either been delivered or is in transitPottery Barn Kids considers this issue to be resolved

Williams-Sonoma, Inc Have contacted customer and we are currently working toward resolving this matter Will send an update upon successful delivery and customer satisfaction Thank you!

Revdex.com: I received a $gift card from the business today to rectify the situation I couldn't get a response without your assistance, thank you very much for your help with this matter!I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have reached out to the customer to address their concerns We have reached an agreement and Corporate Customer Relations is working towards the delivery of the order and final resolution Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc

Good afternoon, I have reviewed the customer's order and am aware of the difficulty and inconvenience she has endured I will be reaching out to the customer, following her replacement and issuing appropriate compensation upon successful delivery [redacted] Williams-Sonoma Inc

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint I have reached out to the customer to address his concerns I have confirmed that the customer has received his credit in full for the mattress and box springThe coffee table is scheduled to deliver 7/10/ I consider this issue to be resolved upon successful delivery of the coffee table

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint I have spoken to the customer to address their concerns On 4/17/we voided the Merchandise Card valued at $that was erroneously issued and mailed to the customerThis card presently has no value I have confirmed that on 4/17/the customer was issued a credit in full for -$and will post to the credit card on file, within 2-business days We consider this issue to be resolved Sincerely, [redacted] Corporate Customer Relations Williams-Sonoma Inc

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Address: 5204 W 119th St, Leawood, Kansas, United States, 66209

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Shady, yet now dead: once upon a time this website was reported to be associated with Williams Sonoma, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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