Windhaven Insurance Company Reviews (%countItem)
Windhaven Insurance Company Rating
Address: 3155 NW 77th Avenue, Miami, Florida, United States, 33122
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My car has been fixed for a week and this insurance company won't pay the full amount of the damages... And guess what it wasn't even my fault, windheaven took 100% liability but they are still paying games and trying to make me pay. My car is just sitting in the shop for no reason and I have to keep paying for rental every day... This is ridiculous what kind of insurance company would let a car sit in the shop for a week and they ***'t even pay for rental they say "we will reimburse you" like really? How do I know that... This insurance company know hows to go around the laws so they are legally scamming people. My mom had them for long time and they were scamming her so much till I told her to stop paying them because they literary SCAM PEOPLE... Now I am sitting here, paying for my rental every day, and have no clue when I am going to get my car back... I don't even understand how this insurance company stays in business. if anyone ever want to make a complain about this insurance company, you can. Its called Florida Finance Department, and of course phone number XXXXXXXXXXX.
You're Welcome
https://www.myfloridacfo.com/Division/Consumers/needourhelp.htm
We are in receipt of your complaint regarding the handling of your claim. Windhaven's goal is to provide excellent service in our claims handling. In this case, we regret that you have found our service unsatisfactory. An email has been sent to you, please reply with your claim and contact number so we can address your concerns. Thank you for allowing us to respond
My car was hit by another insured driver insured from Windhaven Ins. when I was driving home from work.
Claim# ICNXXXXXXXX
Case#XX-XXXXXX Kissimmee Police
Claim# ICNXXXXXXXX
On 3/6/2018 on my way home, I got hit on the back of my car on the drivers side by ***. She had no intension of staying at the scene. She quickly looked around to find a way out and then got out of the car and was angry at me. She then proceeded to leave(hit and run) the accident before the police could arrive. I contacted Windhaven Insurance to let them know what had happened. Their response was that they needed to contact *** to get her statement. Talking to *** (XXX)XXX-XXXX EXT #8014 on 4/9/18 he told me that this claim was denied due to lack of evidence. When I asked him about the report he was giving me, he paused and noticed that he got the wrong report. I faxed the paperwork again. I waited five more days to contact him. When I did, his response again was waiting on *** for her statement later on that day (4/13/18). Getting a statement from the other driver seemed futile as she wouldn't even stay to document the accident in the first place. I received an email from Windhaven denying my claim later on that same day (4/13/18). Not sure how this could possibly be my fault or how this calm could be denied. It isn't even that much money. Less than 1,000. This company is dodging me. First they make me wait, and then called me with someone else's claim? This company needs investigating and has been fraudulent in calling me with someone else's claim . By the way, I had only had the car a little over a week. I had just bought it a week earlier.
I would like for Windhaven Insurance to take responsibility for my more than fair claim and pay for my repair.
To whom it may concern. We have been unable to complete the investigation of the above referenced loss, as our efforts to contact our insured driver have been unsuccessful.
In the absence of any information and cooperation from our named insured we are unable to honor
this claim at this time.
Our conclusions in this matter are based upon the information presently available to us. Should you know of any additional facts, documents or information that you feel we have not considered in reaching our decision, we invite you to provide these to us at your earliest convenience. Please be assured that any additional documents and factual evidence will be carefully considered. Thank you for allowing us to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
How come if I have a police report and a picture of the policy. Still not enough for then to paid for my repair. I did everything they asked me.
To whom it may concern. The Police report does not list the driver of the insured vehicle and we have been unable to complete the investigation of the above referenced loss, as our efforts to contact our insured have been unsuccessful. Every Texas Personal Auto Policy contains the same language regarding an insured's duty to cooperate with an investigation.
In the absence of cooperation from our named insured we are unable to honor this claim at this time. Thank you for allowing us to respond.
If I can give no stars I would, please stay away from this company they will do any and everything to get out of paying for your claim. I Have made several calls to get this issue resolved and claim payed for. All has been ignored. My car is set to auction in less than 2 weeks! as its still located at impound. I am now going to the top in to the point of contacting the CEO & newly appointed President through mail, email and all social media networks. I wont stop until this matter is corrected and until all I have justice on my claim. Again please stay far far away! From this company its a complete SCAM!
At Windhaven, we take great pride in providing the best service possible with every customer interaction. We appreciate you taking the time to bring this matter to our attention and allowing us the opportunity to respond. We have sent you an email at your email address above. Please respond and provide us with your claim number and contact number so we may review and respond to your concerns as soon as possible. Thank you
I have been trying to contact this company for the past 3 weeks regarding a claim I have open with them. They have not replied to any correspondence.
I opened a claim with Windhaven Insurance Company for an accident involving a customer of theirs and I. As per their direction, I turned my vehicle in for repairs on 23rd March. The shop tried contacting Windhaven in regards to a supplement, but were unsuccessful. The shop then asked me to try to connect Windhaven directly. It has been 3 weeks since and I have not had any response from the Windhaven representative assigned to my case. I have tried calling and keep getting disconnected and I've sent multiple emails.
I would like to have my vehicle repaired and be reimbursed for any expenses Windhaven is responsible for.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and her shop of choice. Her shop of choice advised us that they will contact us once they determine the supplement that is needed. The complainant will be sending us her rental receipt which will be reviewed and reimbursed once received. Thank you for allowing us to respond
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to the shop on 4/17/18 at 10:30am and they said they have not received any calls or emails from you or anyone else at Windhaven Insurance Company regarding my claim anytime in a the past 3-4 weeks. The shop said they are waiting for a supplemental letter to be provided.
As for the receipt for the rental car, I have emailed a copy to the Windhaven representative.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, the complainant has been advised of the rental and supplemental payments that have been issued to the her and her shop of choice accordingly. Thank you for allowing us to respond
I was hit by one of their insured drivers. After initial report and sending all documents, I am receiving no contact.
I was involved in an accident on 3/22/18. Windhaven's client failed to yield at a yellow light and turned left hitting me at an intersection. A police officer witnessed the wreck. She was issued a citation. I had to report the accident to her insurance co. I have had trouble receiving any information, told different info by more than one adjuster, received letters contradicting info I was told on the phone and even addressed by the wrong name on one letter and the wrong date of accident on another. We were originally told the car was totaled and then that there was $7000. in damage. Our repair shop said over $15,000 plus $3700 in diminished value. They do not have direct billing for rental cars so I have already paid almost $500 in fees and cannot get anyone to call or email me back about a reimbursement. This has to be the worse customer service I have ever seen. They were more interested in asking me questions about their client's car and injuries than mine! Since it was her fault that is not my responsibility. I sent the police report, tow charges, medical bills, rental car fees, estimates for broken glasses, pictures of injuries (requested over a week after the wreck). All of this to be completely ignored and while I am driving a rental car I have to pay for up front and pray to receive a reimbursement. Very unhappy!
I want all restitution for my vehicle, medical bills, lost wages, paid & suffering, rental car fees. And I want it in a timely fashion. I was following the law, driving a paid off car and now I have nothing because their client broke the law and damaged my car and injured me. I want to be updated on a regular basis and at least be called the correct name and for them to know the dates etc.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made with the complainant who has been advised of her vehicle being deemed a total loss, we are working on completing the valuations in order to resolve the total loss. obtain her belongings. In regard to the rental bill, rental reimbursement payment along with payment for damages to the complainant's spectacles was issued on Friday April 13, 2018. Thank you for allowing us to respond
(The consumer indicated he/she DID NOT accept the response from the business.)
After a full week of trying to contact the adjusters assigned to our case and receiving no response, we took the matter into our own hands. Our insurance agent as well as my husband began calling and emailing on an hourly basis. Our agent finally emailed the CEO of Windhaven. At this point, we FINALLY started to see results. He demanded this be resolved by the end of the day, 4/13/18, and an investigation started as to why the delay and confusion occurred. I contacted the CEO by email and he informed me that a man would contact me to explain everything. That NEVER happened. However, our adjuster did finally come back with an offer that was emailed to us on Friday, 4/13/18. We were unable to open the attachment! So there was no reimbursement made on 4/13/18 as you were told in the above response. On Monday, 4/16/18 we did finally receive the email with attachments to print and sign to accept the settlement. They were sent back and as of yet we have not received reimbursement for the vehicle, rental fees or medical fees. We did receive a check for $7632. that had been mistakenly sent on 4/9/18. This was for damage that they said was the amount done to my vehicle, even though it was deemed totaled!! We had to tell them we received that check and to put a stop payment on it! We still await our reimbursement but assume it is on the way since we did return the motorized statements that we agreed with the property and medical settlements. We are satisfied with the settlement we should receive, however, we are not happy with the customer service and believe that if we hadn't thrown a fit, hounded them unmercifully, and contacted the CEO, we would still be waiting on a phone call. This company is completely unorganized and has no idea what is going on and doesn't seem to care.The adjuster for my medical claim just disappeared and we were told she no longer worked for the company. I had to argue just to get my glasses replaced even though they were smushed by the airbag. I will let you know when we finally receive the proper checks and it is all over. Until then, this company should continue to be investigated so others won't have to go through what I have. It is hard to believe that I can work hard all my life, pay my bills, pay high insurance premiums and then be hit be a neglectful driver with poor insurance and have to fight like I have just to get back what is mine that was no fault of mine. I would hope that the Revdex.com would continue to force these businesses to treat people right and help them in a timely manner when their client causes an accident.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and all the issues brought forth have been addressed. Thank you for allowing us to respond
After emailing the CEO, Ryan Collins, the checks were issued and overnighted. *** took care of this matter for us. It seems the top executives are quite capable and take care of business but the adjusters we dealt with were totally inept. Thankfully the claim has been settled. Thank you for your help in resolving this issue.
I have never experienced such poor customer service in my life. All attempts to correct the issue were met with silence. They even have fake accounts said to be "supervisors" to send your complaints to. Everybody I spoke to about this company told me to run.....I see why.
Mr. we are in receipt of your correspondence. I have placed a call to the number we have on file and have left you a voicemail with call back information, I have also sent you an email requesting a call back. Please give me a call or send me an email so I can be able to address your concerns. Thanks you for allowing us to respond.
It is quite interesting that I have had over two months of calls and messages unanswered, but get an immediate response when I contacted Revdex.com........here are my concerns......
Mr. ***, President
Windhaven Insurance
7300 NW 19th St
Miami, FL 33126
Dear Mr.,
I am writing to bring your attention to the recent experience I had with Windhaven Insurance (Claim #OPTXXXXXXXX-XXX). On October 31, 2017 at 1230 AM I was sitting stopped at a red light for approximately 45 seconds in St. Petersburg, FL when I was rear ended in my leased 2017 Toyota Tacoma by a *** a person covered by Windhaven Insurance, producing minor damage. At the time Mr. was highly apologetic and begged me not to involve his insurance, promising to pay for the repairs out of his own pocket. After obtaining an estimate for approximately $1,000, Mr. ceased replying to my texts/emails/phone calls. I guess that's what I get for feeling sorry for a ***
I went to Windhaven's website and was able to electronically submit my claim with ease. I was pleasantly surprised when I received a phone call a few hours later from representative *** who advised Windhaven was accepting full responsibility, and would be handling the claim. He provided instructions as to what additional information was required, as well as what steps to take. He also facilitated obtaining an estimate.
Once the estimate was obtained, I discussed it with Mr. I had a concern due to my vehicle being leased, and was uneasy about possibly being penalized upon turning it in as the quote was comprised of after market parts. Mr. recommended I contact a Toyota dealership to see if it would be an issue, which is what I did. They advised all repairs needed to be OEM parts, or there would be a financial penalty upon turn in, which is what I feared.
I contacted Mr. the day of the meeting and informed him of what was said, and I politely requested the estimate to be revised utilizing OEM parts. At that point Mr. advised the policy Mr. purchased did not allow for OEM parts. When I asked him to explain, he kept repeating the policy did not call for it. I reminded Mr. that my vehicle was a 2017 model, with all OEM parts prior to your client crashing into me, and I again respectfully requested the estimate to be approved for the OEM parts. Mr. advised he was going to speak with his supervisor and would get back to me the next day, which did not happen.
I figured Mr. must be busy with other claims, however I did not want this to fall through the cracks. I called Mr. extension for nine (9) days straight (including seven business days) leaving the same message, requesting the estimate to be approved for OEM parts, and asking him to please call me, which he did not. At that point, I decided to contact his alleged supervisor, *** who was listed on his voice mail, as well as in the email he sent me, to attempt to get the situation resolved. I called the extension for Ms. which had a generic voice mail greeting (did not specify who it was, only the extension reached) and left a message, requesting a phone call. I did this for an additional three days straight, as well as continuing to leave messages for Mr.
After the third day of attempting to reach Ms. I called Windhaven and spoke to the operator. I gave her the claim number and requested to speak to Ms. supervisor, as I was unable to get responses from either her or Mr. Interestingly, I was immediately connected to Mr. and he actually answered the phone. Mr. did not apologize at all, he merely informed me that my request would have to go through a "senior adjuster" for consideration for OEM parts. This conversation was on a Friday morning, and he assured me I would hear back from the "senior adjuster" no later than the following Monday.
An additional ten (10) days passed, with no word from the "senior adjuster", Ms. or Mr. I again called Windhaven and requested to speak to Ms. supervisor, specifically directing the person answering the phone that I did not wish to be connected to Mr. as she did on the previous request; I wanted to speak to an actual supervisor. After a brief hold, you guessed it, Mr. answered again. I informed Mr. that I was frustrated with his lack of communication and effort, and I did not wish to speak with him. He advised me he could help me, at which time I asked him why he was blatantly ignoring my calls. His answer??? "Well, I didn't have anything new to tell you, so I didn't call you back." I advised him that a simple phone call, even just saying "Hey, I don't have any news yet, but I'll let you know as soon as I do", or something to that effect, would be the courteous and service oriented thing to do.
More to follow....
Part 2.....
Mr. then told me that my request was being ignored by the "senior adjustors" because it was coming from a customer, not directly from the body shop that did the original estimate. I advised him I would contact the body shop to have this done. When Mr. asked if there was anything else I could do for him, I advised him that I would still like to speak to Ms. Purifoy's supervisor to initiate a complaint due to how I was treated. Mr. reply was "Oh, hold on", at which time I heard a click in the line, then silence....no transfer, no voicemail greeting, just silence for a few minutes, which I patiently waited. After a few minutes, there was a beep on the line as if time had run out on a voice mail, and the line disconnected. I hung up the phone in disbelief on how unprofessional Mr. was acting.
I had the body shop forward the request, and still, nothing for days. I called Windhaven once again, requesting to speak to the senior manager in the office. The person answering the phone attempted to quell the situation, however I was adamant to speak to whomever was in charge of the operation. This person advised me it wasn't possible to do that, however she would send a message to this person and they would call me back within 24 hours. I asked for the name of the person whom I should be expecting a call from, and she advised *** extension 8167. As you can imagine from the trend your company demonstrates, three more days passed with no call from a *** In fact, I have not heard from him to this day.
What did happen in the mean time was the request was approved for OEM parts, and the repair was completed.
When asked about possible reimbursement for a rental car during the repairs, Mr. assured me that all I needed to do was send him the invoice and it would be taken care of immediately. When the repairs were completed, I sent a copy of the receipt to Mr. via email, respectfully requesting (based on his demonstrated lack of customer service practices) that he acknowledge receipt of my email and also advise who would be the contact. As you can guess, several days later, no response.
Here's some take aways I have from this experience:
First, Mr. very articulate voicemail states that if you call him before a certain time of the day, he will call you back before noon, and if you contact him after that time, he will call you back by the end of the day, which he did, prior to my request for OEM parts. As soon as we disagreed on what parts should be used, all communication stopped. If Windhaven's customer service is going to be predicated on no disagreements, he should just leave his name and welcome a message....take that slick talking BS off of the greeting. Be professional.
I found it very interesting that Mr. greeting immediately says, "If you wish to talk to my supervisor, her name is *** with the extension following. This information was also included in his email communication. It is even more interesting that an alleged "supervisor" would have an extension with no personalized greeting like Mr. and to this date has not returned my call. I'm starting to wonder if Ms. is a fictitious person utilized to compensate for poor customer service and to alleviate reps of accountability......if you can't get in touch with the supervisor, you can't lodge a complaint. Same goes for "Mr. Or if it's some kind of sick game you instruct your employees to play in order to try to save money.
I found it interesting when multiple businesses asked me who I was working with to settle the claim, when I named your company, they had almost the exact response.......they rolled their eyes and said, "Good luck." Obviously they are speaking from experience.
Mr., I have researched your company in an effort to understand why there is such a lack of customer service and common courtesy. Let's review and compare some of your core values listed on your website:
FIGHT: You say you fight fraud. Fraud is when your representative outright lies and says a policy does not allow for OEM parts. The law says you have to make the damaged party whole....period. With your current practices, your goal of more satisfied customers is just a dream.
ENGAGE: When the phone rings at 4:59........ How about when your phone rings for over two weeks straight, and you outright IGNORE it? Not very engaging.
IMPROVE: The reason for this letter. Making you aware of what is going on under your command so you can correct it, if you so choose.
RESPECT: Absolutely none, from Mr. Godbolt, "Ms. and "***
BE CHEAP: If this is what drives your customer service philosophy, you should rethink it.
I've been involved in sales, service and operations all my life, and would be livid if those under my watch were treating people like this. Character is treating everybody the same.....whether you agree or disagree, are a paying customer or somebody injured by your paying customer, whether somebody can help you or you can help them......it's doing the right thing every time, even when nobody is looking. Character is not a strong point of your company in my experience.
Hopefully you will take this information and seriously consider changes to either your practices and training, or your mission/vision/philosophy. If not, I guess you are okay with everyone rolling their eyes when you or your company's name is mentioned. Remember, people talk, and I would be doing everything in my power to fix your company's damaged reputation.
Mr. we are in receipt of your correspondence. Thank you for giving us the opportunity to respond to your inquiry dated April 9, 2018 to President, ***. Your inquiry was forwarded to our department as we have primary responsibility for addressing your concerns and all the issues you have brought forth. We truly apologize for any inconvenience we have caused you during this time and thank you for sharing your concerns and providing us with your valued feedback.
Our goal at Windhaven is for every customer to receive the highest level of quality customer service by providing timely, quality and effective service possible with every customer interaction . Naturally, we are concerned if we fail to reach that goal and we are genuinely regretful that your experience with Windhaven has been less than remarkable. We strive to provide excellent service to our customers and appreciate knowing when we have fallen short.
We always need to hear from our customers if we are going to continue to improve. We are committed to looking at everything we do from the customer's perspective and your honest feedback is really appreciated.
At this time, your claim has been reviewed and all the issues brought forth have been addressed. Please feel free to contact us directly if and/or any issues still persist.
We appreciate you taking the time to bring this matter to our attention and allowing us the opportunity to respond.
4 reviewsâ??·â??1 photo
an hour ago
I can't speak for others, but being an accident victim from one of their insured, they do not take very good care of you. I got rear ended by one of their insured.
Here is my experience:
1) When I sought medical care, they allegedly denied it because the "damage to my car was less than $500"
2) The estimate amount was less than the actual cost to repair damage.
3) Their instructions on how to proceed were very vague. You could not deal with just 1 person and did not know the next step or who to send what to.
4) The adjusters instructions were to rent a car when mine was being repaired and that I would be reimbursed. No clear direction on where to rent or amount allowed. They did not reimburse the full amount I was charged. When I called the Insurance Comission, they said it was my fault because I did not negotiate that amount.
Beware! Do not trust that you will get taken care of like you should. Get everything documented.
5) They are not available after business hours. My accident did not happen during business hours, so I had to wait till business hours to get a claim number to seek treatment.
6) At least one of their own representatives I talked to does not even have the insurance with Windhaven. In a conversation with him, he said he has Allstate. Gives you a lot of confidence, doesn't it....?
Mr., we are in receipt of your correspondence. We have contacted you at the number on file and have left you a message. Please give us a call so we can discuss in efforts to amicably resolve the claim. Thank you for allowing us to respond
I was told by *** my adjuster, that I was covered for rental reimbursement and when I sent in my bill they only refunded a part of it.
I was told I had rental coverage ranging from $25 to about $115 a day.I was also told that once I returned the car they would send me a check for the bill. When I sent in the bill I got a voicemail stating that they would not reimburse the STATE WIDE REQUIRED insurance coverage in order to even get a rental in the state of Florida. I even have a voicemail on my phone from *** stating that if it states that it is require in the contract then I would get my money back so I sent a copy of the contract that clearly states that it is required to have insurance on any rental in the state of florida but they are still keeping up there act. *** Manager kept trying to blame the rental car location stating that I could have left that location but IT'S THE LAW TO HAVE COVERAGE FOR THE STATE OF FLORIDA. So the rental coverage is required in order to get a vehicle and is then no longer an option and becomes a part of the deal. Not only was I given incorrect information on how much the budget was per day for the vehicle that I have to take a loss for, I'm now being told that I have to take another loss for the insurance that was needed for the rental itself. That's just ridiculous!! To top it off i'm being charged for this "service" every month (which they have no issues withdrawing from my account) and it's a COMPLETE SCAM!! WHY AM I BEING CHARGED FOR RENTAL COVERAGE THAT THEY DO NOT PROVIDE?? The manager also openly admitted that it does not state in their policy that it is partial coverage but we are somehow supposed to be able to break the law and not rent a car with the insurance coverage because they do not have the "financial backing" to cover rentals themselves even though they charge you for it in your monthly agreement!! DO NOT GET YOUR INSURANCE WITH THIS COMPANY!!! THEY ARE COMPLETE FRAUDS!!! For YEARS I have paid them every month and now that it's time for them to actually provide the service they are charging me for they have proven to be CROOKS!!
I would like a complete refund of the charges for my rental as promised!!
To whom it may concern, we are in receipt of your correspondence. The rental bill was received, reviewed and a reimbursement payment was issued less the Collision Damage Waiver and the roadside assistance listed on your rental bill as the purchase of both of these is optional and not required to rent a car.
Thank you for allowing us to respond.
This company does not help you when you need help, they don't return any phone calls and they are thieves.
I had Windhaven insurance for about 2 or 3 weeks and then I got in a car crash, the other vehicle was at fault. During the whole process my adjuster Danielle Griffits would never be by her phone, never returned the calls same business day if we called before 3 (like her voicemail says), it was all a joke. I had to contact her supervisor multiples times because she wouldn't call me back. Her supervisor Christina Reynolds got back to me in a timely manner... so far I have left 3 voicemails regarding the belongings in my vehicle and my vehicles tag, a week later still no response. She finally did call me back but it was nothing related to the 3 voicemails I left her.. she talked about how I need to sign over the paperwork so they can issue out my check and she called to make sure I got the paperwork.. not once did she answer ANY of my questions about the belongings in my vehicle or my tag.. It's so sad that I have to call multiple times to get a call back about my stuff, about my tag! I will never ever use this insurance company again, I lost my job because I didn't have transportation to get there. This is absolutely ridiculous and they need to be put out of business for such horrible service.
I want all my vehicles stuff and I want some compensation for me losing my job because YOU GUYS didn't respond to me in a timely manner. You guys are assholes and I was nice this whole time but not anymore, I am done being nice!
To whom it may concern, we are in receipt of your correspondence. At the time of this response, a call has been placed to the complainant but no one answered, in efforts to provide the vehicle location so the complainant can obtain her belongings. Thank you for allowing us to respond
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't answer my phone because I was at my other job that I still have thank god! Of the multiple messages I left, I told her I can't answer after 3 because I'm at work so pleas just leave me a voicemail. *** is the person that contacted me regarding my vehicle and I appreciate that a lot. *** was my adjuster, she should have contacted but she didn't soooo.. and you never mentioned anything about me losing my job over this. It has 2 freaking months, 2! That's absolutely ridiculous! I sent a message back to *** and let her know I'm not signing anything until the price for my vehicle is updated, you guys are trying to rip me off and it's unacceptable. Is this really how you do business? Literally shocked.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, we are pending paperwork from the complainant. Once the necessary paperwork is received from the complainant, a total loss payment will be disbursed. Thank you for allowing us to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys just don't care about your customers and what you're putting them through. Just send me my check so I can be done with you guys forever. I filled out the paperwork and now just send me my damn check! Waste of time dealing with you guys, you suck and I'm going to make sure everyone knows about you guys. A really disgusting company only looking out for themselves and not there customers, the people that pay them to do a good job and help them out when they need it!! And you know what the great people at Toyota are going to help me get into a brand new car with the 7700 you cheap *** are trying to give me... charging me $400 for a small dent in the back of my bumper even though it was there BEFORE I got the car.. and the car is totaled so why am I being charged for that?! It's not your *** car, it's the banks car. And you also failed to mention that in the paperwork, my adjuster is the one that told me that. You guys are rip offs and trying to get any kind of money you can. But you just wait, I hope you guys go out of business, still shocked and disgusting. I will never accept your lame apology because you guys really screwed me over big time! Your short *** responses are ridiculous too! I hope everyone sees this and I'll be sure to post it everywhere for everyone to see what a wonderful job you guys do!
Refuses to payoff car
My car was in a accident February 26, 2018. The axel and motor was damaged, also the front bumper. The car was towed to the body shop, the mechanic said it was a total loss. He told me to get in touch with my insurance company, and I did. They sent out an adjuster to check the car and he said the same thing. The car was picked up by a company called Copart. When I called about my car they told me it was fixed and I could pick it up. When I went to get my car I discovered Copart was a place for junk cars. I also found out my car wasn't repaired. I want Windhaven to give me a payoff on the car. They want me to pay to have the car removed from Copart back to the mechanic after I already paid once. Windhaven should've paid to have towed back to the mechanic.
I want a payoff
To whom it may concern. We are in receipt of your correspondence. The complainant was advised that her vehicle was deemed as a possible total loss pending confirmation after an inspection. The vehicle was moved from the Body shop to Copart so as not to incur storage fees. After inspection by our appraiser, the vehicle was deemed as repairable. Once the vehicle is at the shop, we will send an appraiser to write a supplement if additional damages are found. Thank you for allowing us to respond.
Unfortunately a driver with Windhaven Insurance rear-ended my car (insured by GEICO), Geico tried to help me with setting up a claim with them and they outright denied the claim stating the driver at fault is not co-operating. I resubmitted additional evidence except the police report (I was trying to be nice to the driver, I didn't report to the police.), they came back with the same response "Policy holder not co-operating". Isn't it their responsibility to pursue their policy holder after being provided with so much evidence. Now they leave me with no choice but to file a complaint with the insurance commissioner and sue the Driver in the small claims court. Overall looks like they pounce on the first opportunity to deny insurance. After reading a lot of reviews about them I don't understand why they prefer all the legal fuss to complete a simple claim. Stay away.
We have been unable complete the investigation of the above referenced loss, as our efforts to contact the driver of our insured vehicle have been unsuccessful. In the absence of any information and statement/cooperation from the driver, we are unable to honor this claim at this time. Our conclusions in this matter are based upon the information presently available to us. Should you know of any additional facts, documents or information that you feel we have not considered in reaching our decision, we invite you to provide these to us at your earliest convenience. Please be assured that any additional documents and factual evidence will be carefully considered. Thank you for allowing us to respond
This is the worse insurance company I have ever dealt with! They do not return calls or reply to email messages since January when their client hit my car. They claimed she has not been cooperative with them which clearly indicates to me who is at fault. They also ordered a police report which only takes 7 days to receive but claimed they have not received it yet. I am not going to stand idly by, instead, I will seek legal representation and go after the driver and this insurance company for not making any efforts to resolve and finalize our claim. Their professionalism and common courtesy or lack thereof is only one of the few complaints I have against this insurance company.
At Windhaven, we take great pride in providing the best service possible with every customer interaction. We appreciate you taking the time to bring this matter to our attention and allowing us the opportunity to respond. Please provide us with your claim number so we may review and respond to your concerns. An email has also been sent to you ***@gmail.com requesting this information. Thank you
They are always over charging me for insurance had me change my licence from Indiana to Texas now they are charging me 100 saying I am a new driver in Texas and all I did was switch my licence to Texas
Product_Or_Service: Car insurance
Account_Number: TXAS00082468-00
Billing Adjustment I would like my money returned and taken off there auto pay this is not the first time they has done this to me
We regret any confusion the insured may have experienced due to her billing changes. When the policy was issued a checklist generates advising the agent and insured what must be submitted to the company to prevent any premium uprates. Ms.' policy was issued by the agent, listing her with a Foreign or International driver's license. The insured did not provide a copy of her license per our guidelines. Our underwriting department sent a letter to the insured and her agent requesting a copy of the insured's license. When we did not receive a copy after 30 days, her license type was changed to "No Driver's license" adding a surcharge and an uprate in premium of $1169. We then received a copy of her IN license so we updated her policy and her policy was credited $1169. We do not require the insured have a TX license as long as it is a U.S. license. The insured then submitted a TX license so we updated it to TX per her request. She has not had a TX license for at least 3 years so she incurred a surcharge and an uprate of $136. As a courtesy and because the insured had a U.S. license I have removed the surcharge and credited her policy $136. Due to the uprate she paid a higher amount for her March installment which now leaves her April installment at only $17.37. I hope this resolves the issue and if it does not, the insured may contact our customer service department, her agent or submit a request in writing directly to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I need my money back to pay my bills and I would like to have a copy of this policy.I never received one and I don't or need credit my rent is gonna be late because of this and I do not have an extra 125.00 dollars to pay a late fee. They are no longer have asset to my account. Thank You
The insured has been removed from auto pay per her request. The insured's regular monthly payments should have been $79.74. For February she only paid $56.37. In March she paid $157.88 due to the uprate. As a courtesy we credited the insured's account $136 for the uprate which resulted in the higher March monthly payment. The insured requested a refund for March but we are unable to credit the insured's account for a partial payment so instead the accounting department refunded the full amount of $56.37 that the insured paid in Feb. back to her credit card. The amount of $157.88 paid in March will cover Feb & March. The insured will have one last monthly payment due 4/18/18 for $77.74. Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Because they will never be getting my business again 77 a month for only liabilty insurance going back to progressive full coverage is 121 a month and I will have a copy of my insurance policy and they contact you before they make changes to someone policy. That is what you get when trying to be cheap no one fly by night insurance companies.
I have not been able to get my vehicle fixed or a determination made between my insurance company and the auto body shop.
I was in a car accident 79 days ago today. I was leaving the gym at lunch time and I was broad sided in the parking lot by a girl doing about 50 MPH. My car was not drivable and had to be towed from the scene. Fault was determined immediately to be her fault by her, both police at the scene and her insurance company accepted fault as well. I have made a complaint with her insurance company Permanent General as well as this incompetency started with that company and just continue with my insurance company Windhaven. After going back and forth with the General for a month they decided that I had to subrogate damages through my insurance company. That month had its own set of drama but since this is a complaint against Windhaven I am going to keep this complaint separate from my issues with the General. So on 1/26th. 30 days after my accident I called Windhaven to reopen my claim. Reopen because I did call them on the day of my accident to report my claim. My adjustor no longer worked their so someone would call me back to reassign the case. I do not remember if someone called me back a couple of days later or I had to call again. But someone named Cody stated that he would send an appraiser out to inspect the vehicle. Days went by and I did not hear anything so I called again. Spoke to someone who said *** was my adjustor now and gave me his extension. Left him a message. Did not receive a call back. Called again the next day and he said oh yeah we sent a check to the shop to get the car repaired. Called a couple of days later and he said no that check was cancelled because I had received a check for a portion of the repairs from the General. Well the repairs were about $9000. I received a check from the General for $3887.00 not enough. I an aware that the funds received from the body shop need to go towards the bodyshop but I am expecting my insurance company to come up with the difference. Long story short... 79 days after my accident, 2 insurance companies and a whole lot of aggravation the repairs on my car have not been started. I received a call on 2/23 from ***. Said my car has been deemed a total loss. Not what I wanted to hear, but at least we were heading towards a resolution. I told *** I was going on a vacation for a week so he would not be able to speak to me but he can leave me a message and he has my email. When I came back from vacation I started car shopping. I shopped for a car ALL WEEK after work so 2 weeks went by since I was told my car was a total loss. I contacted my insurance agent to cancel the insurance on the car involved in the accident and requested she provide a credit for the over 2 months I have not been able to drive my car. She said she would contact the adjustor to get a letter and then make that happen. She calls me back to state that my car is not being totalled that it is being repaired. Called ***.... oh yeah a check went to the body shop for repair. Called the body shop. Nope they are not sending the amount needed to repair the vehicle. Note that they are aware that $4887.00 will be coming from me as I need to pay my deductable as well.. the insurance company is still not sending the amount to fix my call. So the appraiser is sent out again and it is just a cycle that is getting no where. I am no closer to having my car back then I was 79 days ago and I am in need of some help as this has been a nightmare. If this is how insurance is supposed to work then some serious changes need to be made. Our only other vehicle is a 2001 work truck. I am in remission from Leukemia and cannot get to my doctors visits, work, hair appointments... anywhere without a ride there and back. I am over this and need some help from someone.
I want my insurance company to enough funds to the auto body shop to repair my vehicle the way it was BEFORE i got into an accident. I do not want then to only pay for *** parts that are going to fail in 2 to 3 years because those were not the parts that were in my vehicle before I got into my accident. I pay my insurance each month as required and I expect them to repair my vehicle or pay out the loss in a timely manner. I am over this
To whom it may concern. We are in receipt of your correspondence. At the time of this response, contact has been made with the complainant's body shop regarding the supplements needed. Contact has also been made with the complainant's insurance carrier to confirm payments issued and efforts are under way to amicably resolve the claim. Thank you for allowing us to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
No - Today is 3 months since my accident. I still do not have my car back or evidence that the body shop has received enough funds that they will release it to me once it is repaired. I have received sporadic communication from my insurance company and it is different information every time I speak to them. No I am not satisfied with their response.
(The consumer indicated he/she DID NOT accept the response from the business.)
The claimants insurance company has released funds to Windhaven insurance which is for MORE than what Windhaven has paid out to the auto body shop and my $1000 deductible.
Again, I will accept the business response when I receive my $1000 deductible back and have a car to drive again.
At this point Windhaven will be making money from my accident.
To whom it may concern. We are in receipt of your correspondence. On April 5, 2018, a payment check in the amount of $1,120.60 was issued directly to the complainant's body shop. Please allow 5-7 business days for receipt.
In regards to the $1000 deductible reimbursement, the insured will need to pursue this through the claimant's insurance as the deductible is part of the insured's policy terms and conditions. Thank you for allowing us to respond.
It's been 10 days since I've reported my accident with them. I've given them my estimate, as well as the police report and have called multiple times. I haven't heard from my adjuster in 4 days and that's because I called him. When I asked what steps are being taken and why it's taking so long he got very rude and has not been any help at all. I have full coverage and they seem to be dragging their feet to get anything done. I'm starting to think this place is a scam.
as we mentioned in your google review:
*** it appears your file is under investigation and you have an examination under oath pending (for April 6th). Coverage will not be provided until the examination is completed. Please email us at ***@windhaven.com, or continue to follow up with your adjuster, if you have any questions.
If you can spread this to every person you come in cantact with, DO NOT DO BUSINESS WITH THIS COMPANY! How can an employee sleep at night comfortably?
Let's just start off by saying they withdrawl their money out of your account on time. I was in an accident on 2/23, filled the claim and sent pictures of the damage (1st RED FLAG), spoke to my adjuster *** who informs me that the appraiser was assigned my claim on Feb 28th. It's March 9th and I have yet hear about the status of my car. I've called the appraiser ***, his supervisor, ***'s supervisor *** her supervisor *** who have YET to return my call. No one answers the phone. Each voicemail states they will return calls before 3pm and if after 3pm they will call before 10 am the next day... but their business hours are until 5pm. *** put me on mute instead of transferring me to her supervisor. The email addresses they provide comes back undelivered. How does this company exsist? Who in their right mind could work for a company like this? Unethical. Unprofessional. Horrible customer service. They give you the run around and I don't even know the exact location of my car. No one deserves to be treated like this. This company shouldn't be in business. I will be reporting this to my local news. You read about everyone's complaint and it's all the same. This company needs to go out of business.
The status of my claim, if it's totalled I need a payment or if it can be fixed I need to move forward to resolve and close this claim.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, our claims manager has contacted the complainant and informed her that we will expedite the inspection of her vehicle which is currently at copart, in efforts to an amicable and timely resolution of the claim. Thank you for allowing us to respond
claim#CTXXXXXXXXX, happened Feb 6th, Insurance company has delayed excessively, undervalued truck overpriced repairs, Body shop just got truck back,
Wreck happen February 6th, I contacted Windhaven and let them know where it was towed to and they said that was completely fine it was my choice. They pick my truck up from the body shop and towed it to a storage lot and said where I had it was unauthorized to keep it. I called the insurance company and ask them how come they towed it from a body shop and the adjuster said oh I didn't know it was at a body shop, once we appraise it will send it back to the body shop. Well that never happened it took about two weeks for them to get it appraised and I had to call the Adjusters boss and then as soon as I spoke to them they sent it to the total loss department. They undervalued my truck ridiculously, and overpriced the repairs. The total loss department kept telling me that it was totaled which by the estimate amount on the repairs you can tell they didn't even open my hood of my truck. My hood and front was not damaged yet they said my radiator support was the damage is done on the hood but to the passenger *** and down the right side of the truck and there's a little bit of damage on the left front quarter but it didn't go even deep enough to hit the radiator yet the radiator support was on the list of damages. I had to eventually call the rep in the total loss department boss because I was getting the run around there let him know that the truck was way undervalued and the repairs were way overpriced and then later that day suddenly the value is higher but yet still not enough for what the truck should be valued at. I had to tell him to get the truck sent back to the body shop and told him that they should never towed it from there in the first place. He agreed said he would put a request in to have it towed right over and a half a week later it finally makes it to the Body Shop. Spoke with the body shop today, and he carbon me on the email he sent to Windhaven total loss department. He used Mitchell International software that is widely recognized across the u.s. with many different insurance companies. Based off of the value the software determine the truck value and his estimate value of damages is exact because he did a tear down of just a damaged parts on the truck to get an accurate estimate. I am waiting on response from Windhaven. The estimate other truck damage is 63% of the value estimated by the software. Now I'm very or should I say highly skeptical that Windhaven will accept since it won't benefit them and the truck would have to be fixed. All I have been getting from Windhaven is excuses delays unresponsive employees and at this moment all I feel like is that I'm being backed into a corner with no choice but to take legal action.
I want my truck fixed. If I had any other insurance company I ***'t feel this would have been an issue but after reading the reviews for the Revdex.com in regards to Windhaven and their insurance practices I feel that they want fix a truck and they're going to make more excuses of why they can't or why it won't be acceptable. I feel like I'm being backed into a corner and that I have no choice but to take legal action.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, our total loss adjuster has contacted the complainant and his body shop, and efforts are underway to bring the claim to an amicable resolution. Thank you for allowing us to respond
From: ***
Date: Thu, Mar 15, 2018 at 12:16 PM
Subject: Re: Revdex.com Complaint Case# 90436406 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: Revdex.com
No they haven't done anything amicably. They are not accepting the body shops value and they are still considering it a total loss they have delayed I had to email yesterday and I'm just getting a response back today they're very rude I told the lady in the total loss department that I did not want her ever calling me back again I wanted her boss to contact me from here on out I'm so sick and tired of this company they play games is all they do and if it doesn't benefit them they ***'t care I feel like I'm going to have to take him to court
To whom it may concern, we are in receipt of your correspondence. At the time of this response, our total loss adjuster has contacted the complainant and advised him that based on the year, make, model and mileage of his vehicle, the vehicle cannot be repaired and is a total loss. The total loss adjuster will be contacting the complainant with the total loss settlement offer in efforts to amicably resolve the claim. Thank you for allowing us to respond
Repairs and delays of our vehicle for2 months.
The SUV had been at PROCARE in Victoria Tx since Dec29th and released to us with on Feb 21st. Delay of payment had to have 3 adjusters to view the repairs and delay after delay. Promises to clear things to release our vehicle. Still waiting for promises of overnight check for payment of rental that husband sent 2 weeks ago.
After 8 weeks of delays and awaiting the number of check to PROCARE to release our vehicle.
To whom it may concern. We are in receipt of your correspondence. The rental payment was issued on February 16, 2018 and sent to the complainant's address on file. We will void that payment and will reissue a new payment that will be sent via next day air. Please allow two business days for receipt. Thank you for allowing us to respond.
My vehicle was hit by a Windhaven insured vehicle and its been 3 months and I have yet have a resolution due to lack of responsiblity and carelessness
My vehicle was hit by a Windhaven Insured vehicle which has led me with no vehicle for 3 months. At no fault to mine as I was sleep, safe in my home..I was awaken by neighbors letting me know that my vehicle had been struck. My vehicle was hit with such impact that it was pushed back over 20-30 feet into another car. I have done more than my part with keeping in touch with the insurance to get my vehicle fixed but can not say the same for Windhaven. Nov 19th was the date of impact and here I am Feb 20th still fighting to be rightfully compensated. I was not issued a rental but reimbursement option. I was told $1050 was more than enough to get me by for 3 months I have been without a vehicle.
There was also frame damage to my vehicle which I contacted the insurance about on Jan 30th and it still has not been address. The last thing I was told is that "we gave you enough money to get by and we are not giving you another dime unless we find that the remaining issues are accident related." Frankly after the kind of damage that the accident has sustained to my car and the amount of stress due to this process...this car is not safe to put back onto the road.
Below you will find the series of event that have led us to this point. This process has been the most stressful experience in my 38 years of life.
Nov 19: Car was parked in front of the house and was hit by the neighbor. Hit the front Driver side and vehicle was moved approximately 20+ feet into another car (front and rear damage plus liquids bleeding from the car) Car was towed since it was not drivable
Nov 20: Reported the Accident to the Insured Insurance and was told an adjuster will contact me in a couple of days. Asked about rental and they said the adjuster would address that.
Nov 24th and Nov 27th:Called Police Department about the police report (where is it)
Nov 29: Car was picked up from the Tow Company and Called Police Depart about the police report (where is it)
Nov 30: Got the Adjuster Supervisor as I felt there was no movement from the adjustor. Asked the Supervisor about a rental and he states "We just cant give people money and had to wait" Was transferred to *** was told that there is a "loop hole" in the insurance and if the driver lives with the insured then they are not responsible for my car but if they do not live together then they would be responsible for my car and are waiting for the driver to send proof of residency
Dec 1: Was told the claim would be forced to close due to lack of communication if no response by the driver with a deadline of Dec 9th
Dec 7: Insurance Accepted Liability and was told the vehicle would be sent to the body shop depending on when I give them bodyshop information. If not same day then the next day.
Called and emailed with bodyshop information late afternoon.
Also told a check would be sent out in the amount of the damages to the vehicle with the estimate was told that if there are any other damages the body shop sees that they will need to contact them and a check would be cut without hassle. Asked about rental again and if they can pay for it first and was told no had to pay out of pocket and then get reimbursed.
Dec 11-15 Called to verify that the car was delivered to the bodyshop and no answer also waited patiently for check.
Dec 27: Called and got *** a determined Operator who tried 4 or 5 different agents and supervisors to help me and we got through to *** who was a big help with just the littlest information.
Told *** I received the letter where it states that "enclosed please find payment for the damages to your vehicle along with a copy of the repair estimate." HOWEVER..There was NO CHECK ENCLOSED
Yes there was an estimate but only for the front bumper and not the back bumper or obvious internal issues. I was down as the Insured and not the claimant.
There is a complete month and a half more but I am out of room....
There are 2 agents that were on my claim *** and *** was a lot more helpful and understanding as you will find in the notes, as *** would do and say the complete opposite with no compassion, improper customer service and failure to follow through which added to the delays as well. Nov 19th was the date of impact and here I am Feb 20th still fighting to be rightfully compensated. I was not issued a rental but option of reimbursement once process is done after paying rental out of my pocket. I was issued a check by *** for $1050 and was told more to come but as it appears I am no longer to communicate with Ralph as he suggested to only to deal with him and now *** is back on the case where she states $1050 was more than enough to get me by for 3 months I have been without a vehicle. There was also frame damage to my vehicle which i contacted the insurance about on Jan 30th and it still has not been address. The last thing i was told is that "we gave you enough money to get by and we are not giving you another dime unless we find that the remaining issues are accident related, and we will give you the amount for as long as the car has been in the shop" Well from tow yard to bodyshop the car has been gone for 3 months and she is still sticking by how $1050 is more than enough to cover me. Frankly after the kind of damage that the accident has sustained to my car and the amount of stress due to this process...this car is not safe to put back onto the road. I have been calling *** since mid January as mentioned who was helpful as well as supervisor and their supervisor and so on and so on and got no returned calls or emails until *** called me last week. This car should have been totaled as *** had mentioned it would be as the repairs started to be assessed which were then retracted by *** days later. Its costing more to repair than the value...including still having to pay my lien holder when i don't even have a car to drive due to the carelessness of Windhaven. I would like Windhaven to be accountable for their actions, compensation for lost of usage, uber fees, personal compensation for the unbarable stress this has caused and Insurance that the bodyshop will be compensated for their service. Clearly I have did my part with calls and follow to move this along as quickly and fast as possible. I have recently moved here to the Houston area and been at the mercy of whomever to get by. Ihave not been able to function to the best of my ability in everyday life due to alwasy having to take time with this issue and the treatment in return is beyond ridiculous. (Continuation of complaint) Another person named "***" was the claimant and not only is she not the claimant but there is no *** involved in the entire claim. *** said that was a clerical error *** confirmed the car was delivered to the bodyshop on the 21st of Dec. The check to fix the car has been issued. Assured that any other damages found that it will be taken care of with no problem. *** agreed that this has taken way too long and he issued a check for 30 days to cover rental in the amount of $897 *** also stopped payment on the first check *** issued since I had not received it yet Dec 28: Got a hold of the body shop and they stated the car was there but they need the key to start working on the car to assess everything that is wrong with it. Sent *** an email about the status of the key as they obviously were not aware Dec 30 - Jan 5th Rented a vehicle to travel to get my daughter from Dallas as we were in the process of moving to Houston and she started school on the 3rd of Jan. The rental for the week cost me $567 due to not having rental coverage on my insurance and put me over the $30 a day alloted by Windhaven. Enterprise clearly saw my frustration and fragilness and helped out with honoring discounts to bring down the cost from $567 to $464.20. There is mth more of notes but out of room.
To whom it may concern. We are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and rental receipts requested from her. Contact was also made with the complainant's body shop to ensure the repair process is proceeding as planned. Thank you for allowing us to respond
Have been waiting for my rental reimbursement for over a month.
Late last year someone backed into my car, causing damages to the bumper and a sensor. I did not go through my insurance for the repairs, which after this experience I will not do so again. The damages were assessed and I made arrangements to drop off my vehicle and the BMW collision center however I was unable to repair my car last year because Windhaven has a $30/cap on rental reimbursements and with the holidays it was impossible to find rates within that range. I was also not going to go out of pocket for an expense that was a direct impact of another drivers negligence. As such, I waited until the new year to move forward with the repair of my car. On 1/12 I dropped my car off and picked up a rental, a rental that was far from comparable to my car. I sent the invoice and a request for reimbursement as instructed right way to them and it is now over a month and I have still not received my payment. A few weeks later I sent an additional reimbursement request and to-date that one has not been reimbursed either. I have reached out to them via email and phone on numerous occasions to no avail. Any time I call them, I would spend upwards of 20 mins on hold. When I would reach someone they were unable to provide updates and would direct me to the assigned adjuster, who in turn would claim that the request hadn't been received, even after sending the email address listed on their website for reimbursement requests and the email address provided by the adjuster. Finally on 2/6 I received a voice message from customer service informing me that they had mailed a check out on that day. It is now 10 days later and I have yet to receive my payment. I have spent alot of much time and energy trying to resolve this matter. They also took a significant amount of time processing my claim, causing me inconvenience, discomfort, and frustrations. understand that they are a small company however it is unacceptable that they handle their claims and treat people in this fashion.
I would like to finally receive my reimbursement and cross this issue off of my to-do list.
To whom it may concern. We are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and the rental reimbursement payment has been issued to her. Thank you for allowing us to respond
(The consumer indicated he/she DID NOT accept the response from the business.)
Payment was initially sent to wrong address and for wrong amount. It finally came to the correct address and was for correct amount, but it is not made out to me so I cannot cash it. They owe me approximately $700 and have spent way too much time on this very simple matter; this is ridiculous at this point.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, we have voided the initial rental reimbursement payment and reissued a new payment . This payment has been sent via next day air, please allow 2 business days for receipt. Thank you for allowing us to respond
Ms *** confirmed that she received a check for the correct amount and she is satisfied with these actions.