Women Place

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your response in ticket # [redacted] and have escalated your report to the accounts team to distribute your check paymentWe have confirmed that your check was mailed out to you todayCheck #***We have also responded to your ticket.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe just received notice from accounting that they have processed your Paypal payment todayPlease write in again with more details and receipts of your requestThe date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiry and have responded to you regarding this issue.Ticket #***,We have escalated your report on the hacking issue that is happening to you againThe team is currently reviewing your accountWhen we come to a solution, we will be in touch and respond to your above ticket.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,
RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedUpon review of your account and reports, we have escalated your report to the accounting teamYour
check has been processed on Tuesday Jan16, to be sent outIf you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.We apologize for any inconvenience causedUpon review of your account and reports, we do see inquiries with a few about purchased items you did not receiveOur team will be in touch with you shortly to assist you with your inquiriesHowever, we do now have any records of your request for a refund for $USD and $USD.We do see an open communication ticket #*** with our representative *** who has been in contact with you to resolve your reported issues.Please write in again with more details and receipts of your requestThe date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello ***,
Thank you for taking the time to write in to the Revdex.com with your concerns regarding another player's behavior in Kingdoms of Camelot
We see that you have written in with a ticket in the past about this player
and this situationWe would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly
Thanks again for writing in and for your continued support of Kingdoms of Camelot
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is still ongoing and they have done absolutely nothing but ignore numerous player complaints on the issueThe auto cresting lowers the quality of our game leaving us unable to locate reports to readOur team members are quitting ruining the social side of the gameVery disappointing they take our money and allow harassment to a level it ruins our gameplayIf the player was just attacking or mouthing off at us we wouldnt be bothered, however he is using automated scripts to deliberatley wreck our game playDisappointing they sit on their hands
Regards *** ***
Thank you for your efforts

Initial Business Response /* (1000, 5, 2015/10/19) */
Hi ***,
Thanks for writing in!
This issue is for Kingdoms of Camelot: Battle For The North and would need to be handled through Kabam and not Rockyou
Thank you!
Rockyou support
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi*** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have responded to your inquiry ticket #and noted your paypal account numberWe also
escalated your request to the Accounts teamYour reports has been set as priority.For any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 8, 2015/11/10) */
Hello ***,
Thank you for taking the time to write into the Revdex.com with your concerns about The Godfather: Five Families
We can certainly understand that players who do not follow all of our Rules set forth in our Terms of
Service can be rather frustrating to play with or againstWe would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly
Again, we appreciate your support of The GodfatherThe continued dedication and loyalty of players like yourself is the reason we are able to make this game as fun and enjoyable as possible
Regards
RockYou Support

Hi***, Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see a ticket communication with our Customer representative regarding your request.Ticket ***Our team investigates the players account and take actions according to their findingsAnd the ban of your account is due to excessive cloning and violating the RockYou Terms of ServiceSo there is nothing we can do at the momentFor any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***, Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed
your communications with ***Your report has already been escalated to the teamWe have responded to you in the last ticket #*** today.Our accounts team is working on mailing you the check.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 6, 2015/08/26) */
Hello ***,
Thank you for taking the time to contact the Revdex.com with your concerns about Conductor Boxes in The Godfather: Five Families
After a thorough investigation of your account, we are showing that all items that
should have been granted to your account from the Conductor's Mystery Chests were properly allocated in your inventory
Please note that if you open a Mystery Chest, it will automatically add the items to your inventory in the proper location such as Resources, Combat, etcWith this in mind, we are showing that all items were properly providedIf you only have one item and click use, this will present you with a screen that shows 0X available but will show the prizes on the right hand side
Since all items were properly granted to your account, we will not be able to provide any items to your account for this incident
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 9, 2015/08/27) */
First you told me it was a glitch in the system, that showed I had won jackpot bundles but really didn'tNext you told me I received four bundles and opened them, but this was from 08/and not 08/You can't seem to make up your mind as to what the issue isI know that while opening the conductor mystery boxes on 08/between 300am - 3:30am (EST) I was awarded jackpot bundles and they NEVER SHOWED UP IN MY INVENTORYCan you please get your story straight and provide me proof of what you are telling me
Final Business Response /* (4000, 14, 2015/09/15) */
Hello again ***,
Thank you for taking the time to write back in with your concerns
We are showing that your account received the proper items from the Conductor Mystery Chests and items have been properly paid out and awarded to your accountBecause of this, no further items will be rewarded to your account from this incident
Regards,
RockYou Support
Final Consumer Response /* (4200, 18, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company refuses to admit they're wrongThey have offered multiple excuses but never provided information showing I received/opened the jackpot bundles

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/06) */
Hello ***,
Thank you for taking the time to write in with your concerns about your Forgemaster Tokens
We have taken some time to review your account and are showing that you have had a total of seven Forgemast Tokens +After further
review, we are showing that all seven were properly used and awarded the proper bonus on your items
Because of this, all of your Tokens are tracking correctly and we will not be able to reward any bonus Tokens to your account
We apologize for any frustration or inconvenience this may cause, but thanks for playing Kingdoms of Camelot!
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
im still short one I upgraded my maul with new ones I have won but the one I did upgrade is still missing im just asking for you to give back my one I still do not have from the boss event and I only have you can look at my account and see that I do not have that 7th one
Final Business Response /* (4000, 9, 2015/10/19) */
Hello again ***,
Thanks for taking the time to write back in with your concerns about the latest Forgemaster Tokens
After reviewing your account, we are indeed showing that one of your Forgemaster Tokens did not properly *** the level that was supposed to be given for your upgrade
With this in mind, we have restored one of the Forgemaster Tokens +to your accountYou will see this Token the next time you log in
Thanks again for taking the time to let us know about your concernsIt is due to players like yourself that we are able to continue growing and improving the game
Regards,
RockYou Support

Hello ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We will make sure that your comment gets represented in the future updateHowever, we are always looking for ways to improve our game experience and sincerely value the feedback we receive from our community membersYour same communications with Customer Support has been resolved in this ticket: ***We have previously granted a courtesy of Forgemaster Token +22.If you have any questions, please don't hesitate to contact Customer Support here: ***Rest assured that our team will monitor the current situation and is ready to make improvements to the game whenever necessary.Regards,RockYou Revdex.com Support

Complaint: ***
I am rejecting this response because: This is truly unacceptableyou are now saying my check will be mailed at the earliest possible, but before you said it "should" be mailed this month?? Why has my check not been mailed as of today September 20, 2017??
Sincerely,
*** ***

Initial Business Response /* (1000, 11, 2015/11/17) */
Thank you for writing in through Revdex.com and allow us to fully investigate
After research, when you initially send in the complaint the minimum threshold were not met ($250)However you have reached the threshold now and we will be paying
through August 2015, which is $
Please let us know if there is anything else we can assist you with
Thank you for contacting us and we thank you for your business
Regards,
Rockyou support

My apologise, I emant if I could make them close down I would, however what im actual after is a full refund on payments made to them for the past year as I feel cheated out of the money

Initial Business Response /* (1000, 16, 2015/07/29) */
Thank you for taking the time to write in with customer issues on RY poker
We take cheating and hacking allegations very seriously and strive to close every loop hole as they appear
We have reached out to the owner of everychips.com and
they have removed selling illegal RY poker chips
We will pay close attention to the game as well as player community to ensure no cheating/hacking is going onIt is our ultimate goal to have every player on the same playing field
For facebook security/hacking issue, please reach out to facebook directly at
https://www.facebook.com/help/
Please don't hesitate to reach out to us if you have any other questions or concerns
Thank you!
Rockyou
Initial Consumer Rebuttal /* (3000, 18, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No because they have remove the hackers but what about my chips that went missing will they be credit back ???Because that would be the right thing to do billions thats what I have and would like back it is only fair they are responsable letting this happen so they should be responsable an fixing this issue with my chips I earn them and won them so they are mine and they need to replace them
Final Business Response /* (4000, 21, 2015/08/11) */
Hi ***,
Thanks for letting us know about pokerchip10.comWe have reached out and illegal selling of RY poker chips will be removed soon
For facebook security/hacking issue, please reach out to facebook directly at
https://www.facebook.com/help/
and they will be able to provide proper refund
Thank you!
RY support
Final Consumer Response /* (4200, 23, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow to Rock you Poker ...To begin I did seek help from facebook because I knew from other players that lost there chips to hackers that Rock you Poker would wash there hands..But I was told by facebook that I had to go to ROCK YOU POKER because the hack happen there ...I have all the pictures and compliants of all the people on the site that got hack ..I know that rock you poker will not refund or claim responsibility to the matter that when I came to the B.B.B.and made my report .You let your site get hack by other sites and then tell your customers sorry we can,t help good luck gettting your chips back when it was your fault for having a poor security on your site and letting the hackers promote and hack on your site .I would like my chips that I earn over a year period billion....I got some statements some were visa prepaid cards I got picture and video of the tables on the site .I will send it all to the F.T.C and make my report ..And if I must I will hire a lawyer but my chips or a refund of my money will happen I will expose the dirty game that Rock you POKER is playing with people .I really hope this is not a con on Rock You Poker part because the truth will come out .What makes you think that people will still buy chips there if they knew that if that get hack on your site there money is good as lost.You should put it on your site buy at your own risk!!! we are not responsible and we do not refund chips that are hack are security system is weak so proceed with caution.Never on any site on facebook I have never seen so much lack of responsibility...All the sites that I have made a report of missing chips can go back and retrieve the game on the table and how many chips you have ...Only Rock you claims that they are not able to fix the hack or go back and see the gaming on the table or retrieve your balance.Before I let you take me for a fool you better think twice ...This is not a game.Take responsibility secure your site and refund me my chips thank you

Complaint: ***I am rejecting this response because:
Hi
I am not satisfied with the response, as I feel the messaging was misleading, and that they sold me a lesser value item then what was advertised. RockYou in previous offers sold Galahad Chests for gems each, whereas the Elite Galahad Chests were 5. As far as I am concerned they advertised a premium item for gems and sold me a lesser value one that should have only been worth gems
In terms of the content of the chests, what I "won" is more aligned with the lesser Galahad contents as well, since I did not receive a single Master Token or a single Forgemaster Token, which is why I would buy a premium offer
Since this complaint has been filed, the RY representative, *** has deposited a single Forgemaster Token in my inventory. What I would feel as fair resolution is to either credit me the balance between Elite and Lesser Galahad Chests (Instead of charging me gems for the Elites, they should have only charged me gems for Lessers), or deliver me MT and FTM content as could be expected in their advertisement.Sincerely,*** ***