Women Place

Complaint: [redacted] I am rejecting this response because: I still have not received my money its been weeks now sense claim was processed according to their help section this is how long you should have to wait Prizes will arrive to players up to weeks after the players request has been received and approvedSincerely, [redacted]

Final Consumer Response / [redacted] (2000, 9, 2015/11/09) */ A Rockyou representative finally reached out to me on October 29thI received payment for the revenue that was owed to me on November 5thRockyou apologized for not responding to my repeated attempts to contact them, although no explanation was provided as to the payment delay I consider the issue now settled

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12626444, and find that this resolution is satisfactory to meSincerely, [redacted] I WOULD LIKE TO KNOW THE DATE OF THIS CHECK WHEN IT IS MAILED AND WHAT IT SAYS ON Y THE ENVELOPE AS FAR AS THE ADDRESS ITS COMING FROM SO I KNOW WHEN TO EXPECT IT

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your response in ticket # [redacted] and have escalated your report to the accounts team to distribute your check paymentWe have confirmed that your check was mailed out to you todayCheck # [redacted] We have also responded to your ticket.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hello [redacted] ,Thank you for taking the time to write in about your concerns with the RockYou controlled game Kingdoms of CamelotWe can certainly understand how frustrating your concerns can be regarding your account and your Server list.After reviewing your account and the spend totals, we are showing that the account you have provided was not the account with Cities on and 415, but rather has only on itAdditionally, we are not showing that the account has been merged in any manner whatsoever.This suggests to us that you have more than one account where you have spent money and have accounts associated withIf you have a chance to write back in to our Support staff with other possible email addresses that may have been associated with your accounts, we will be more than happy to investigate further.Thank you for your continued support of our games.Regards,RockYou Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Hello [redacted] , Thank you for taking the time to write into the Revdex.com with your concerns about your in game Gem totals After checking the purchases on your account, we are not showing any issues with purchases not functioning correctlyAll purchases made are showing as being properly handled on your accountFor a detailed breakdown of that period of time and those purchases, please see the following information: drainId serverId Transaction Type Amount Created Date Closing Gem Balance Solvent buy ITEMS Mon, Aug 31st 2015, 11:am Gifted Gems Gift Mon, Aug 31st 2015, 11:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Guinevere's Hourglass buy ITEMS Sat, Aug 29th 2015, 8:am Received Gems Gift Fri, Aug 28th 2015, 4:pm With those totals in mind, it appears that your account is not facing any issues with items disappearing or not working correctlySince all items are allocating and functioning correctly, we will not be rewarding Gems or items to your account for this issue Thanks again for your understanding and support in this matter Regards, RockYou Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not BUY those things on my accountI have THOUSANDS of those things on my account, I would NEVER buy anymore of thoseThey can take those items purchased back, & replace my gems into my account! Thanks! & I would also like compensated for there error, & putting me thru all this hassle, along with the Revdex.comI would like Master Token 24's Master Tokens 23's & Forgemaster Token +17's deposited into my account on domain game name Dego Thanks! Final Business Response / [redacted] (4000, 16, 2015/10/21) */ Hi ***, Here is our response to Mr [redacted] : Thank you for taking the time to write back in with your concerns regarding the purchase issues on your account While we are not showing any issues with items being purchased incorrectly, we have gone ahead and removed the Hourglasses from your account and replaced the Gems that were used to purchase them Please note that issues of this sort will sometimes be caused by Third Party Programs being run in game Your Gems have been replaced on your account and you will be able to see them the next time that you log in Thanks again for writing in with your concerns Regards, RockYou Revdex.com Support [redacted] Final Consumer Response / [redacted] (2000, 18, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted] , Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and have responded to you regarding this issue.Ticket # [redacted] We see that your claim for the items from the chest purchased did not boost your army/troopThe screenshots you provided show that you are expecting the boost to be active while you are attackingWhereas, the boosts acquired from the chest are used while a player "Defends" and not while "Attack".The acquired items would/will boost your ability in-game while you are defending a Runic Megalith but not while you are attacking another player(Attached images SS of the boost items description and also the SS provided by your ticket).This appears to be a misunderstanding of the concept of using these acquired boostsAttached are Boost items description SS, SS from player, and additional images to explain the boost used.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] They want to wait till May to send me my check...I have been waiting over years for thisWhy should I have to wait any longer?

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative Ticket # [redacted] We will escalate your request to the team and will be in touch with you through your Support ticket with updatesWe appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedUpon review of your account and reports, we have escalated your report to the accounting team We noticed a check of $was pending on 10/26/Your check has been issued and will be mailed out today.If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hello [redacted] , Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We will make sure that your comment gets represented in the future updateHowever, we are always looking for ways to improve our game experience and sincerely value the feedback we receive from our community membersYour same communications with Customer Support has been resolved in this ticket: [redacted] We have granted a courtesy of Forgemaster Token +22.If you have any questions, please don't hesitate to contact Customer Support here: [redacted] Rest assured that our team will monitor the current situation and is ready to make improvements to the game whenever necessary.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: You keep telling me that I am getting my cheque, and this has been dragging on for so long You keep changing the ticket numbers, or the request numbers, I cannot access any tickets at all on your website, so just wondering how much longer you are going to take to send me my money $USD Sincerely, [redacted]

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed your communications with ***Your report has already been escalated to the team Regarding your request for your current Prize ClaimsThey have not yet been processedThere is a process for the team to take to process your Prize Claims We currently do not show that your prize claim has been processed yetPlease also allow some time for the prize department to process all claims in the order that they are received Our accounts team is working on mailing you the defective checkThis is not a refundIt is a replacement of the defective checks Our records show that it was escalated in May for $and $50, and in April for $ We appreciate your patience Please respond back to the email inquiry you mentioned in communications with [redacted] if you are still having issues For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible Regards, RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: they said they would send it at the earliest possible time? When? I was told on March 24th I would have my check within two to three weeks Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] unhappy die to the fact you always do this to this player and you let him keep the items so he is at an unfair advantage to everyone else I dont spend on this game so I rely on free games and when you start giving players items u miss out everyone else now im so far behind I am going to have to quit I asked ry to give me steel hoof rings and mordred rings at for compensation as I cannot fight anymore and john from ry wont do anything about it so all I have asked for is those tings at not a whole set I think that is fair compensation

Complaint: [redacted] I am rejecting this response because:they have not stated they will fix the problem only that they will do the same thing they have for three weeks which is stall in hopes I will settle for only part of what was lost which they have done in other cercomstances I want what I won ALL OF WHAT I WON plus compensation for waiting for them to address this issue.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is the exact same response they have already been sending all of us They are supposed to pay out c lams up to weeks from date they are first requested but the player I submitted my request the summer of So they have already far exceeded the wait time I have repeated sent in tickets asking for my check and every time the tell me that month or the next month This check was on my form, which I already paid on my taxes I was last told now May for payout, with NO explanation for delay month after month I was already told times my check was issued and mailed out to me, now to be told next months list, how is this even possible??? I am now owed another payment from this company I wan both payments asap This is outrageous Its should not take months to process a $payment Sincerely, [redacted]

Hi [redacted] ,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we responded to you through our Support Site was on November 1, at 10:36pm : [redacted] Regarding your Oct$charge for the day Free Trial, by signing up for a free trial, you agree that PUREPLAY [redacted] may obtain a pre-authorization of up to $Some financial institutions may perceive these requested amounts as actual pending chargesWhile not actual charges, PUREPLAY [redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending chargesUnfortunately we cannot refund your day FREE Trial charge do the Terms and Conditions you agreed upon PurePlay's Terms and Conditions upon accepting this MembershipPlease review again our Terms and ConditionsWe see that you have been abusing the day Free Trial multiple timesIn our Terms and Conditions, it states "Trial memberships are limited to one per person and one per credit card number."Please review our Terms and Conditions again: [redacted] Subscription ServicesBy registering for any Play Money Chip Subscription, you authorize PUREPLAY [redacted] to charge applicable recurring fees to your designated credit cardMonthly subscriptions are billed on a 30-day cycle, which begins upon successful registration (or at the end of a limited trial period, if applicable to a promotion that you joined through) and ends days thereafterIf you have signed up for an annual or quarterly subscription plan, you will be billed immediatelyYour membership will be extended through the end of the billing cycle of your then pre-existing subscription plus the applicable number of days for the annual or quarterly plan chosenAll subscription membership plans renew automatically at the end of the applicable billing cycle unless you cancel your subscription plan before the end of the cycleIf, upon the scheduled subscription renewal date, the annual or quarterly plan billing attempt fails, you will be downgraded to a monthly membership and billed accordinglyIf your use of our services is subject to use or sales tax, then PUREPLAY [redacted] may also charge you for any such taxes, besides the subscription fee or other fees published at PUREPLAY***PUREPLAY [redacted] reserves the right to change the fees, charges or billing methods in effect, or add new fees and charges, at any timePUREPLAY [redacted] will announce these changes in advanceYou are responsible for reviewing the PUREPLAY [redacted] website to obtain timely notice of such changesContinued use by you of the Service after notice of the changes constitutes acceptance of such changesTo cancel your subscription membership visit PUREPLAY [redacted] and login to the Member Login area for cancellation instructionsYour subscription membership fees are payable in advance and are not refundable in whole or in part for any reasonCredit Card Authorizations for Free Trial Memberships are required (this includes, but is not limited to, the 14-Day Free Trial and One VIP Month Free offers)You must provide credit card information to register for all trial offers to the Subscription ServiceBy signing up for a free trial, you agree that PUREPLAY [redacted] may obtain a pre-authorization of up to $Some financial institutions may perceive these requested amounts as actual pending chargesWhile not actual charges, PUREPLAY [redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending chargesIf you accept a free trial of the Player's Club, we will bill your Account when the free trial expires, unless you cancel your free trial before that timeIf you choose to cancel your free trial before the free trial expires your PurePlay account will be reverted to a Free Basic account immediatelyYou are responsible for any Internet service provider, telephone, wireless and other connection fees that you may incur when using PUREPLAY***, even when we offer a free trialTrial memberships may not be transferred at any time to any other userTrial memberships are limited to one per person and one per credit card number.For any new issues or questions, please contact Support through our PurePlay Support Site at support.rockyou***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:"Upon review of your account and reports, we have received your email inquiry and have responded to you regarding this issue on May 19." The multiple email "responses" from "***" (my only contact) have apologized and promised "prompt attention", but nothing has been doneThe check for $won on March was reported missing on March 28th, SIXTY-FIVE days agoA stop-payment and re-issue should not have taken your office more than THREE daysThe obviously defective check for $won on April 16th was received and returned more than THIRTY-NINE days agoIt should not have taken your office more than THREE days to issue a replacement check.I do NOT care when you "escalated" these claimsThey should have been paid immediately "We will update your records once we have received your documentsOnce received, we will process it and approve the prizes."According to your support staff (***), ALL of the requested records for the other three prizes were received TWENTY DAYS AGO, but they have not been cleared for payment in your systemI quizzed [redacted] multiple times and he assured me that those prizes would be "automatically approved" ASAP.I do NOT care about "ASAP", but if your support staff is misrepresenting the status to me, or not forwarding my documents, that is YOUR problem, not mineI'm attaching (again) all of my communications with "***", assuring me there is no problem and payments would be issued promptly.I did receive a $check last week, leaving a balance due of $The delays are NO fault of mine and should be resolved IMMEDIATELY with your staff [redacted]