Women Place

Complaint: ***I am rejecting this response because:
Cause there is no point in me playing that game with that account anymore.everything is gone that I worked and payed for and they will not give anything that was lost Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** I cash out again on 3/13/amouth of dollars

Initial Business Response /* (1000, 10, 2015/11/16) */
Hi Ms***,
Thank you for writing in and allow us to fully investigate this issue for you
After research, we found out you had several correspondence with our support agents already
We can certainly understand that players who
do not follow all of our Rules set forth in our Terms of Service can be rather frustrating to play with or againstWe would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly
Again, we appreciate your support of Ry PokerThe continued dedication and loyalty of players like yourself is the reason we are able to make this game as fun and enjoyable as possible
Regards
RockYou support
Initial Consumer Rebuttal /* (3000, 12, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today is 11/18/The player was active on 11/17/2015, using chat and insulting peopleRY has told me in the past that "he is no longer part of our community"Clearly it is not trueDuring game chat, dozens of players have told me they reported him for abuse of themselves and othersI have been aware of this abuser for a year, he continues, despite RY policies of no tolerance for abuse
Final Business Response /* (4000, 15, 2015/11/23) */
Hi Ms***,
Thank you for writing in again and allow us to respond to your concerns
After consulting with the customer support agent who handled your caseThe player in question was banned and put on probation in accordance with our policyWe are closely monitoring his future chat behavior
I also would like to remind you about the ignore function in the gameIt will block the player in question from your chat so you won't be harassed again
Please don't hesitate to write us again should you have any other concerns
Thank you for being a loyal player and we hope to see you in game soon
Regards,
Rockyou support
Final Consumer Response /* (4200, 17, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
today, 11/25/at approx 11:am ( Pacific time) this player joined a table where I was playing and immediately said " *** IS A *** *** *** I reported this using the game's "report user" function
This player is a very sick man, abusing many, with hundreds of reportsWhat does it take for Rock you to stop this??
The idea that this player can repeatedly abuse people and stay is outrageousTelling a player like me to use the "ignore" button" is ridiculousRock You is "ignoring" a major abuser, as well as violating its own policies

Complaint: ***I am rejecting this response because:i am not *** or who ever they wrote this to.do they have so many complaints they can't remember who to reply to?please notify them that I would like to be seen as who I am and have my issue fixed
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***, Thank you for taking the time to write in to the *** *** *** in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.Upon review of your account, it appears the boss battle tokens you are requesting to be moved are free which have been added to your
other accountsAs for the Forgemaster tokens from the Avalon event, it appears you did not win themThere were no anomalies and you have already been granted a courtesy Forgemaster Token +We have responded to and closed your current open ticket: ***We also granted you the following as a courtesy: - Boss Battle Tokens x25- Forgemaster Token +x2- Forgemaster Token +x3If you have any questions, please don't hesitate to contact Customer Support here: ***Regards,RockYou *** *** *** Support

Initial Business Response /* (1000, 5, 2015/10/12) */
Hi Mr*** ***,
Thank you for contacting us through Revdex.com and allow us to investigate this delay payment issue for you
I spent the last few days working with our ads team as well as our internal accountant
We have expedited
payment in the amount of $in an outgoing wire first thing tomorrow (10/13/2015)You should receive payment immediately once wire transaction goes through
Please don't hesitate to contact us if you experience any further issuesWe thank you for your business
Thank you!
Rockyou support
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
Hi ***,
They have contacted me and I received the payment yesterdayThank you so much for your help and involvement in this matterIt is fine to close the case as all has been resolved
Best Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/10/12) */
Hi Mr*** ***,
Thank you for contacting Revdex.com and allow us to fully investigate this issue for you
After researching, we realized the error is on our part as it was missed during the claims approval processWe have expedited the
process and a check in the amount of $will be mailed out next week
Please do get in touch with us again if you have not received it in two weeks
Thank you again for being a loyal customer and we truly appreciate your business
Sincerely,
Rockyou support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket #*** You are set as a priority for paymentWe also escalated your
request to the Accounts team.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***I am rejecting this response because: That is a disgusting lie! I have not received a single item that I had won from the boss event and was only compensated tokens after the roll backI have sent screen shots of some of the prizes I won and your customer service rep ignores themI will not accept any of your responses until I am paid what was MINE! Sincerely,*** ***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket ***You are set as a priority for paymentWe also escalated your
request to the Accounts team.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 24, 2015/07/22) */
Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Edgeworld
We would like to take the time to let you know that no players are exempt from the rules that keep your game
running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly
If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support TeamPlease note that we cannot take any action against a player without solid proof or evidence about their conduct
Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game
Thank you!
Rockyou
Initial Consumer Rebuttal /* (2000, 26, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because: I filed my claim on January 9, The business zeroed out my $winnings on March 24, On March 24, I was told I would receive my check within 2-weeks and I have still not received. Sincerely,*** ***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your request to escalate to the accounts team to distribute your check paymentWe see a note on your account that your check is
a priorityIt will be sent soon.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***
I am rejecting this response because: IT is a lie they did not replace items and it is the same as theft.they refuse to do the right thing and should be held accountable
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: No where in the list for purchase of the items does it state only defendingThis is misleading, advertisement, and was never explained in any response from any staff after the complaint was filedI am glad to know that it is only good for defending the megalith and the SS was me attacking an owned megalithA clear meaning of what does what and how it is used would have avioded this issue and I would have never purchased the online items if I knew that was the case. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi ***,
Thank you for writing in through Revdex.com and allow us to fully investigate this issue for you
After research, we found that there was one CS correspondence you had with our support agents on 10/29/This was a correspondence with
regards to accidental purchase and cancellation of membershipThe agent had informed you to proceed to our VIP service so we can better assist you
We showed that your credit card expired on 11/7/15, and the credit card also conducted a chargeback in the amount of $Due to this action you were not charged in the amount of $
If you feel like this is an error please feel free to contact us againWe thank you for your continued dedication to our games
Regards,
Rockyou support

Complaint: ***
I am rejecting this response because: I have heard this for the last months or longer
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: At the time I cashed out thee checks were supposed to be sent out in half the time they send them out nowIf my check was issues at the time they said it was then I should have had it months ago. Rockyou has sent many people their checks and still has not sent mine. Also if what they said were true then *** would have said that back in October. Rockyou is just giving you lip service also.Sincerely,*** ***