Women Place

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our
Customer representative.Ticket #***We have responded to let you know that your cash out prize should be sent out in this month's list!We appreciate your patience.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 12, 2015/10/06) */
Hi ***,
After some investigation with our customer service and accounting team, I have an answer for you
Please go ahead and deposit the first check you received and we will suspend sending you the replacement check in the amount of
$That way you don't have to wait and the check you have can be cashed
Please let me know if there are any other concerns you have and thank you again for being our loyal player
Rockyou support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have responded to your ticket***
As we have
mentioned multiple times that the item is not available in your inventory due to which we are unable to offer you the refundAlso, we kindly ask that players do not spam multiple tickets regarding the same issueThis greatly slows our response time to all of our players, including you!
It appears your check cannot be reissued because you do not have any outstanding checksYour check has been cashedIf you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint:***I am rejecting this response because: I received an email prior to this saying the check in the amount of $was going to be mailed to me the first week of September of That was NOT done so that just means "pending" can be "pending" forever! That is NOT a resultYes the amount of $was ZEROED out on November 8, @ 11:pm and I was sent an email stating that it would be AT LEAST an additional weeks before a check for this would be issued (which would be the earliest possible and it is NEVER sent immediately) Therefore from this particular part of the claim being September 3rd taking probably months to be paidThe first claim is still NOT paid that was originally claimed on March 21stRun an honest and fair business.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/17) */
Hello ***,
Thank you for taking the time to write in to the Revdex.com in regards to the RockYou owned and controlled game of Kingdoms of Camelot
It appears that you are writing in with concerns about your account missing
items and TroopsBefore we dig into your issues more thoroughly, we are not showing any account registered to the email address you provided or any tickets regarding your account through our Support centerIf you used another email address, please let us know what that email address is so that we can further investigate your issues
However, we can indeed speak to the other issues that you have presented that do not tie directly into your account
After running a search through all of the accounts and items that are active on our servers, we have not found any evidence that items were removed in any method other than usagePlease note that some players will experience issues with additions or earning items where the items will be either moved up or down the list in their inventoryPlease make sure to check through the rest of the pages of your inventory to make sure you have not lost track of these items
As for advertised items, we are not showing any Gem packages that did not properly pay out the correct amount of Gems and/or items that they advertised upon purchaseAs for Events, we will sometimes update the prizes for the Event to make sure that game balance is maintained by increasing prizes deemed to be too low or decreased if these prizes are deemed to be too high priced for the Event in question
As we know that you are concerned with the balance of power and items in game, we know you appreciate that this balance is maintained by making sure all players are relatively even in the pacing of their items and Troop gainWithout this balance being enforced with these changes, the items would overpower smaller players and even lead to large players having too many items to function from day to day in game without destroying the world and economy
Once you provide that information regarding your account to our Support site, which can be found at https://rockyougames.zendesk.com/hc/en-us, we will be glad to further investigate your account more thoroughly
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is a known issue that rock you has turned a bilnd eye tothere is a page thread on the forums regarding this issuethey have the ability to check reports to determine if troops died in battle or not, but refuse to actually put in the leg work tomake things rightMy middle ground is half of all my troops returnedthat would for sure satisfy me and would end this process on a posirtive not for both sides
Final Business Response /* (4000, 9, 2015/11/23) */
Hello again ***,
Thank you for taking the time to reach back out to us concerning your continued issues with your Troops and the amounts on your account
After reviewing our records, we are not showing any instance of you creating an instance with our Support Team with the email address listed since the previous contact with us
However, we have done some digging and were able to tie a previous instance of your reference to an account in our Support Queue as well as in gameWhile we are not showing any Troops on that account going missing from anything other than Battle Mechanics and user actionsWith that in mind, it does also appear that you have received appropriate Troop recompense on your account from our Support teamIf you wish for further dialogue with our Support staff, please feel free to respond to their emails for further assistance
Thank you again for your dedication to our games and your wonderful community support
Regards,
Rockyou support
Final Consumer Response /* (4200, 11, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
400k scouts vs bill
125k archers vs mill
sounds like fair compensation to methats a joke
theres a pages thread about this KNOWN issuewe cant all be lying about itIts called a glitch for a reason, cause your coding is messed upYou have breeched your OWN TOS by not adequietly securing the game in order to provide quality game play for your peopleas I stated above I will not be going away on this issue I wantat no less then half my troops back or id like you to give me a FULL refund on money spent in the last months

Complaint: ***I am rejecting this response because: Ryp,s admin of the site have tryed to contact Me , The complaint is about ADMINISTRATION on the site ,This admin allows the same friends of his to constantley abuse members , and its obvious now that ryp is of the same mind set , The upper level is not availing them selves to rectify the problem ,simply passing the compliant back to the employee that is responsible for the problems on the site IN no way within this response have they addressed any of the Issues in my previous letter, See attachments ,of dozens of screen shots Take note*** * * *** *** are the same person, The side chat bar is only accsesable by members Of ryp Poker if the member was removed they carnt accsess this , *** is the site ADMINISTRATOR you will see in the attached images he willfully allows this member (plus others ) to use this and other parts of of RYP POKER payment issues of other members are still current.
Sincerely, , *** ***

Hi *** Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game BingoUpon review of your account and reports, we have been receiving email inquiries and have responded to youTicket #*** We have escalated your report again and the representative has responded to youYour cash out check will be sent at the earliest possible! Please contact our Support, we will be happy to assist you further once we have more informationFor any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possibleRegards, RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedUpon review of your account and reports, we have escalated your report to the accounting teamYour
check will be processed today for the amount requested $If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we also updated your inquiry ticket #***Your check will be sent out soon.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello ***,
We can certainly understand not wanting to play with players that are not following the rules or Terms of ServiceWe do take reports of the Terms of Service being violated seriously and are happy to investigate any player that
is reported to usWhen we investigate it can take some time for us to conclude our investigation and we are not able to disclose the outcome of that investigation for privacy reasons However if we do find proof of a player having violated the RockYou Terms of Service we do take action on that player, the action taken is not always visible to the reporting playersWe know it can being frustrating to not know when or what actions are taken but please be assured that action is taken when we find proof of violation
When it come to the request of moving your account to a new domain, we do not have the ability to switch your account overWhat we can do is once you start playing on a new Domain we can *** you some courtesy items to assist you with building up you new kingdomI apologize for any inconvenience this had caused and wish you the best in your future game play
If you have any other questions, comments or concerns in the future, please do not hesitate to reach out to our team
Regards,
Rockyou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I now have been complaining about this problem along with over other people for monthsThis generic response that you give is absolutely unacceptable, especially when not only have the players complained for months, but you ban people all the time for no reason at allI am starting Facebook Groups, Yelp accounts, and also trying to contact channel for 'on your side reports' for the newsWe are so outraged people are doing every thing they can to show as many consumers as as they can how you take peoples money, make policies you dont enforce, while also letting people that work there play in games that are being manipulatedIts easy to say the offenders using the bot programs work for the company, or are some how working togetherIf not with all the outcry, Kabam and RockYou would have done something about itI had to go all the way to the Revdex.com just to get my complaint properly heardAnd even now the generic responseCourtesy items in a new domain, after I spent over $on this accountYou are making yourself look greedy, guilty, and making the mistake of thinking us consumers are stupid.I can use just the account *** in *** is using just to prove what is happeningNo one can play 24/hours a day with the exact same attack sizes and attack incriments besides a botCase closedBan the person nowWhen ppl complain and send you hundreds of screen shots of proof why have you not accepted that as proof? Why do you protect that one player that you would rather lose cash customers then make them stop? Easy, its your guys bot
Middle ground? Ban him now and warn him repeat offenses will lose his accountIts what you have always doneThen when they do it again, take the account away like you always have before
*** *** Ban them nowIts been monthsBan them
Final Business Response /* (4000, 10, 2015/10/19) */
Hello again ***,
Thank you for taking the time to write back in with your concerns about another player's behavior in game
We can certainly appreciate how this can be a frustrating issue and player's would report players for this type of behaviorWhile we cannot disclose the exact steps taken on the investigation into another player's actions, please know that we are investigating and taking appropriate steps
Thanks again for supporting Kingdoms of Camelot and for letting us know about your concerns
Regards,
RockYou Support
Final Consumer Response /* (4200, 14, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UnacceptableYou didnt even read my complaintI get the same response from you 2x here in the public's view on the Revdex.comPart of my complaint was your generic responses are not enoughAnd yet, word for word, you send me the same response as last time
Since then I have had to quit your domain *** where I spent all my money as I am unwilling to spend or play in a domain and spend money where you allow ppl to violate your policy openlyThat also means my troops will starve, many I paid for, and I will suffer further because of your lack of customer service and game rule enforcement
You can easily tell me what is being done about my complaintYou are not a doctor with some oathThe guy is breaking the rules, you could easily say 'we have taken action on this issue' without saying what was doneI would then, in turn, see the wild bots stop flipping wilds, and be able to return to a domain and game I have played for over years now
I am one of your best customers and you treat me like I play for freeThe complaint standsYou want to abuse your consumers with your lack of concern over rule enforcement and fair playThen hide behind some generic statement and act like you cant talk to me about my issue? This is just further proof that your company should not be used by consumers that spend money
In a way I am glad you did what you didif this is how the company Rockyou is, when ppl want to spend money and research if its a good idea, its great the Revdex.com helps us consumers speak up against companies like yours that only care about profitWhats worse is the company that refuses to enforce their own policies, but tricks people in to spending by offering the policies to begin with they never plan to enforce
Once again this issue is still at handEnforce your rulesBan the ppl that break the rules for a short time as a warning as you always haveIf they do it again, you guys ban them foreverWhy has this changed without telling us consumers? Why are you going so far to protect this one little account that is obviously someones second account that is being used only to drive your consumers away? Why? EasyYou guys made the account and are the one's running the botIf not it would be nice to hear you do not allow this and its not RockYou or it's employees doing this

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account we would like to inform you that the rollback restored all
the items that players had used/spent in this hours window.No items were lost for any player as everything used in-game was restored to the previous days data hence even if the items were spent, it was back in their inventory after the rollback.All Boss Battle Tokens used by the player were rolled-back to his account hence no tokens were lost.Even Gems (in-game currency) if spent in this time-frame were reverted/restored to the players accounts.As for the Clariss Box which you received, it was given out to the players as a Gift and not as any sort of compensation.In addition to having all the items safely reverted to your account and receiving a Gift in the form of the Clariss Box, we have given you certain TR Unique items for the inconvenience caused.These TR Unique items are in-game items which cannot be easily gained in your regular game play.You should have received the below mentioned Uniques:Throne of the CreatorMaster of TormentCoven's PulpitTapestry of Nature's HealingMordred's SummoningLoyal SentryBanner of DivinationTable of the WarhorseTrophy of Wandering NightmaresSteelhoof's BootsSteelhoof's CloakSteelhoof's HelmSteelhoof's ShieldSo, overall, you did not lose any Boss Battle Tokens as the entire quantity was intact in your inventory after the roll-backIt appears you actually won much more valuable and high level items from the Boss Battles than what you're claiming forNone of your items have been lost.In addition, you received freebies from us in the form of the Clariss Box and Uniques.We appreciate your patience.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/08/31) */
Hello ***,
Thank you for taking the time to write in with your account issues and item issues
After reviewing the email address that was provided on your Revdex.com contact, we are not showing any tickets filed either
through our Billing Queue or through our Support contact queue
However, if you have provided an issue with an Advisor through our Support Staff and it has been passed ** our Game Team, then they are aware of the issue and are working to correct the Advisor
As for issues with the purchase, contact with our Billing Queue is the most effective method of getting your purchases correctly processed
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 11, 2015/09/23) */
Rockyou,kabam,cybersource refuse to accept AMEX even though its one of their accepted cards to use
The last times I have attempted a purchase with rockyou (godfather game)I have had A.)the purchase was declined and rockyou held my funds for a week before I could have access to them ,and B)they are simply declining the purchase and saying that AMEX is declining it .Amex says trial pay is not in their network and as such cant process transactions Now trial pay is not suppose to be processing any orders for godfather as of the 30th of july so I have no idea why they are even involved with this .All rockyou says is try another card or talk to your card company It is the gateway that cybersource is using that is in question and I believe kabam knows it and wont upgrade it like it should have been months agoNow I have used this type of card from amex for over years now and have never had a problem until these last purchase attempts .rockyou /kabam knows as much and I find it odd that after I made a complaint against them this has begun to happen when I want to purchase
I want them to stop screwing with my account when I try to purchase diamonds and or fix the problem and stop acting like there isn't one
Final Business Response /* (4000, 13, 2015/10/06) */
Hello again ***,
Thank you for taking the time to write back in with your concerns about billing on your account
Please note that there are many reasons why a credit card may failPlease note that these reasons include, but are not limited to:
- Credit card information/address entered into game does not match the information at your financial institute
- Country of card origin does not match current country of residence
- Country of residence does not match country of billing origin
- Card information does not match entered information
If you have verified that all of this is correct both on our site and through your Financial Institute, we ask that you contact our Billing Support to further correct the issues with your account
We apologize for any frustration or inconvenience this may cause, but thanks for playing Kingdoms of Camelot!
Regards,
RockYou Support

Complaint: ***I am rejecting this response because: I have not corresponded with anyone named ***I USED to receive responses from someone named *** and yesterday I recieved a response from *** informing me that support for this game is closed and has been since September of last year and that they are marking this ticket as resolvedIf I have any further issues that I reply to that emailWhat's the point in that if support is closedI stated that I have a multitude of pictures proving the issues and they didn't even ask for themMy game is not fixedI can forward the email if you'd likeSomeone is giving me the run around because the email I received and the response to my complaint on this site are completely different. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***this complaint has been resolved as I have received full payment

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiry and have responded to you regarding this issue on May Your report has already been escalated.Our accounts team is working on mailing you the defective check.Our records show that it was escalated in May for $and in April for $50.We will update your records once we have received your documents (checks).Once received, we will process it and approve the prizes.Please respond back to the email inquiry you mentioned in communications with *** if you are still having issuesFor any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket ***You are set as a priority for paymentWe also escalated your request to the Accounts team.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***
I am rejecting this response because: I told Sharath what my mailing address was in December, but here it is again. *** *** ***,*** *** *** Please send me the cheque for $US Dollars, and specify with whether or not it will be cheque, oe 2, with some sort of proof. Also, please give me a date on which this cheque will be sent in the mail, and I will get back to to verifying whether or not I receive it
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: DO YOU NOT UNDERSTAND MY COMPLAINT? I NEVER BOUGHT ANYTHING FROM THIS COMPANY NO ONE DOES IT IS A RIPOFF TO USE REAL MONEY FOR A GAME I EARNED MY CRYSTALS THRU PLAYING THE GAME FOR YEARS THE GAME OFFERS OPPORTUNIES TO EARN CRYSTALS AND WHEN WE DO WE CAN USE THEM IN THE GAME I EARNED OVER CRYSTALS AND THIS CRIMINAL COMPANY TOOK THEM AWAY FOR NO REASON OTHER THAN THE FACT THAT I DIDNT FALL FOR THEIR PRACTICES AND BREAK DOWN AND PAY REAL MONEY ON TOP OF THAT THEY IGNORE ALL MESSAGES AND TICKETS SUBMITTED THEY KNOW WHAT THEY HAVE DONE AND HAVE IGNORED ME OVER AND OVER BECAUSE THEY WANT TO BREAK DOWN PLAYERS SO THEY WILL USE REAL MONEY
SO IF YOU LOOK INTO MY RECORDS FOR THIS GAME YOU WILL SEE I HAD ACCUMULATED OVER CRYSTALS AND THEN THE NEXT DAY THEY WERE ALL STOLEN I HAVE TOLD THIS COMPANY I HAVE REPORTED THEM AND THEY STILL DONT CARE EVERY PLAYER COMPLAINS WHAT THEIVES ROCK YOU IS AND I HOPE YOU LOOK INTO THIS BETTER AND GET MY STOLEN CRYSTALS BACK ASAP!!!!!Sincerely,*** ***

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have responded to your Support Ticket#*** with
instructions for you to return the $check for a check reissueI see that your check reissue has been escalated to the Accounting team to processIt is a process to review, confirm, create a new check, and mail to you.The team is aware of your report and will resolve this for you as soon as possibleRest assured you will receive your Check Reissue soonFor any new issues or questions, please contact us at*** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you in advance.Regards,

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi Mr***,
Thank you for writing in and allow us to fully investigate this for you
After research, our records do show your purchase of $on 10/31/and $on 11/06/We have also gifted you 1,400,chips on
11/12/
Please let me know if there is anything else we can help you with
Thank you for being a loyal player and we hope to see you in-game soon
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I am satisfied with the response, I still have not received as I can tell the chip package for October That should be million chips as wellOther than that, I am satisfied with the response
Final Business Response /* (4000, 9, 2015/11/20) */
Hi Mr***,
Thanks for writing in again
We have gone ahead and granted you another million chipsYou should see it reflected in your account now
We highly value your membership at Pureplay and thank you for your continued support
Regards,
Rockyou support
Final Consumer Response /* (2000, 11, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the free chips I had asked for added to my accountI am satisfied with the company at this time.The proposed resolution is accepted*** ***