Women Place

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we received from you through our Support Site was on Mar 03: pm[redacted] We also do not see any new emails from you through our Game Services or VIP line as well.Upon review of your account, it appears you have not yet processed your Claim form for your $rewardI have included some instructions below to walk you through the process of claiming your prizes:Click on 'Claim Prizes' located at the top of the game lobby and a drop down menu should appear that allows you to click on 'Claim your prize'Once you have done so, an Internet Explorer browser window should pop up with a list of all your prizes that you have wonClick the green 'Claim Prize' button next to whatever prize that has yet to be claimedConfirm/Edit your information, click the 'Update' button once you are done to bring you to the prize claim affidavit.Unfortunately we do not have phone supportPlease review again our Terms and Conditions on how to contact us[redacted] For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because:This is the exact same drivel they sent me in care of you days agoAnother example of the business having no clueTypical of responses they give to my emails to themI thought they would be more attentive to a problem after a formal complaint to the Revdex.comI guess I was wrong Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/09/24) */ With regards to [redacted] ***, we have investigated into the matter Turns out there was a follow up email that was sent to her after the purchase, but for some reason she didn't receive it and that is why she didn't receive her chips We have promptly deposited 250,chips into her account and will be following up with her to make sure she is taken care of This is a record of our transaction 09/23/XX XX:XXPM PLAY_MONEY 250,Customer Service Beta: null Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/11/10) */ TIMES THEY OFFERED BUY GET 0CT9TH OCT24TH NOV.9THDID NOT RECIEVE FREE CHIPS ALL THREE TIMES EVERY TIME I PURCHASE A PACKAGE THE FREE CHIPS ARE SUPPOSE TO COME IN AN E MAIL THEY NEVER CAME THIS IS FRAUDULANTI HAVE WRITTEN THEM AND THERE IS NO WAY TO REACH THEM THE PHONE NOIS NOT VALID IT SEEMS THEY ARE UNDER NAMES AND I VCANT REACH THEM EVEN IN AN E MAIL.THE NAMES ARE PURE PLAY AND ROCKIN IT I AM TRYING TO CANCEL MY MEMBERSHIP BUT THEY HAVE MADE THEMSELVES UNAVAILABLE TO US IN ANY WAY THEY OWE ME 850,FREE MONEY CHIPS THEY DID NOT GIVE WHEN I PAID FOR THE BUY GET FREE OFFER IN MY E MAIL I WANT THE 850,CHIPS I WAS OFFERED IN THE ADVERTISEMENT IN MY E MAIL AND I WANT MY MEMBERSHIP CANCELED ON NOV30TH I NO LONGER WISH TO PAY FOR A SITE THAT CANT BE HONEST AND REPUTABLE WITH ITS CUSTOMERS Final Business Response / [redacted] (4000, 17, 2015/11/12) */ Hi [redacted] , Thank you for writing in again We have thoroughly investigated your matter and have promptly cancelled your membership Furthermore, we have also granted you with 850,chips for the missing reporting bonus chips You will no longer receive any future billing from us unless of course you decide to resubscribeYou will continue to receive Player Club member benefits until the date your paid membership ends, at which time your account will be downgraded to a free Basic membership Thank you for being a loyal and dedicated player with us and we hope this resolves your issue to your satisfaction Regards, Rockyou support Final Consumer Response / [redacted] (3000, 23, 2015/12/07) */ free percent offer upon purchase of any package of chips bought dollar pack no free chips they offer a free amount of play chips if a purchase of any package I bought an package and received no free chips this is the fourth time they have done this I complained to them they said they were looking into it and would get back to me that was days ago this cohas no respect for people they do business with I have written a conmplaint to the Revdex.com in the past with quick results thanks to your organization they are ignoring the problem I would not have had to buy another package on Monday had they given me my free chips I want the 230,chips I should have received free and another 350,chips which is a dollar purchase I would not have had to buy if they would have given me the free chips when they offered them

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedUpon review of your account and reports, your past payments have been processed.We do see an open communication ticket [redacted] with our representative [redacted] who has been in contact with you to resolve your reported issuesYour payment will be sent out in 1-weeks.Please write in again with more details and receipts of your requestThe date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response / [redacted] (1000, 6, 2015/10/19) */ Hi [redacted] , Thank you for writing in! This issue is for Kingdoms of Camelot: Battle For The North and not for regular Kingdoms of Camelot This would need to go through Kabam and not Rockyou Thank you! Rockyou support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I know, and my complain was against KabamDon't know why the Revdex.com changed it Final Business Response / [redacted] (4000, 14, 2015/11/10) */ Hi [redacted] , Thank you for writing in again! This issue is for Kingdoms of Camelot: Battle For The North and not for regular Kingdoms of Camelot This would need to go through Kabam and not Rockyou Thank you! Rockyou support Final Consumer Response / [redacted] (2000, 17, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once again I know, my complain was against KABAM INCThe Revdex.com can clase the case and I will open a new one, hopefully will go to the correct company

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bakery Blitz.We apologize for any inconvenienceUpon review of your account, we see that you have been in communications with our Customer Support regarding your stolen crystalsYour report has been escalated again and the team has reviewed your accountIt appears you never purchased anything in that specific amountWe have no traces of any purchase there as wellWe have checked through all of our tools and there is no record showing any purchasesIf by chance you are using an third party application to obtain crystals, it can either break your game or cause issues in your game which we have no control over and will not have records to show these actionsWe are unable to assist you regarding any third party application used to play your game which causes issues.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: The response makes no sense "We will update your records once we have received your documents (checks)Once received, we will process it and approve the prizes." What "documents (checks)" are you expecting to receive from me? I mailed you the defective $check four weeks ago and I never received the $check The other $in prizes from last month remain flagged as "unauthorized", even though I have sent all the IRS/ID/billing information requestedI can't even claim those prizes on your systemSupport confirmed multiple times that I had submitted everything required Sincerely, [redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We reviewed your account in our last communications with you and it appears there were some issues with your Paypal accountWe were unable to process your payment.We also contacted you on Feb14, and still waiting for a response to confirm your address for a check to be sent to you instead.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: Still nothing from Bingo By Ryzing, plus they are ignoring my emails as well Can you please ask them what the holdup is with my money? Normally they pay with [redacted] because all [redacted] get paid that wayThey told me to change email address associated with my [redacted] , and I did itstill declined Declined times, and they said they are sending me a chq No chq sent to me at all I “updated” my address, even tho they already had my drivers license, because that is mandatory to send before they say that the account has been zeroed, and then they normally pay, but I played along and I updated in December Still nothing I sent in several tickets on this issue, they merged all the tickets, and closed my ticket I sent another ticket asking why they closed it, and now they are saying [redacted] again, but nothingharath S was their employee that I was dealing with, as he was the one that was responsible for tickets He is no longer there, and now a person by the name of [redacted] has been assigned He has been told several times by me, that it is not [redacted] , because I was told impossible to do No [redacted] , no cheque, no emails, no responses, no nothing Some other people went to Revdex.com with the same issue, and they got paid within a week with an apology Why won’t they pay me my money??? Please help Sincerely, [redacted]

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket # [redacted] We have responded to let you know that your cash out prize should be sent out in this month's list!We appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket # [redacted] We will escalate your request to the team and will be in touch with you through your Support ticket with updatesWe appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because:Sharath with Rock You advised me via messenger (Facebook) on September 14th that my check "SHOULD be sent in next months list"When I questioned him further, he stated in more detail that Rock You "SHOULD send in next month (being October) 2nd week." Sharath advised me on October 3rd, "at the earliest possible," and again on October 4th "we have recently updated the time frame for prize claims from weeks to up to weeks, your prize will be sent at the earliest possible." Now Rock You headquarters is saying the same thing about next months list which is fine...BUT I have already been told several different answers and those answers all seem to have the word SHOULD which to me, means: might, will try, possibly, maybeWhat reassurance do I have that it WILL be sent on this list for this month (October)I want to know if it WILL or still SHOULD be sent out?? Because if it WILL, then I should expect to see it deposited into my PayPal account next weekAnd I want to be guaranteed that the funds will be available and not returned as NSF Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/11/23) */ Hi Mr [redacted] , Thank you for writing in thru Revdex.com and allow us to investigate into your case After research with our accounting team, the balance we have on record up to August is $ We will be cutting a check the week of November 30th, please allow processing time for the check to arrive Don't hesitate to contact us again if you have any other issues Thank you for your loyal support and we value your partnership with us Regards, Rockyou support Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Funds should be deposited directly into my bank accountThis was the agreement with PlayHaven and was never an issue If RockYou is actually mailing a check, I need to know where they're sending it (and they need to contact me directly)I don't trust that they have the correct address They're months late on paymentThey should be delivering funds now, not days from now Hi ***, I still have not heard from RockYou regarding my missing payments Thanks,

Hello Tom, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for the inconvenienceUpon review of your last inquiry, with the Supervisors approval, we have granted you 2x Masters Token +as a courtesy for the inconvenienceWe have escalated your report and the team is aware of the issue [redacted] Regarding your $on 26th September, we have no records of your purchase for that datePlease provide any receipts of your purchase you are referring to.If you have any questions, please don't hesitate to contact Customer Support here: [redacted] We thank you for your patience in the meantime.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.We apologize for any inconvenience causedUpon review of your account and reports, we do see inquiries with a few about purchased items you did not receiveOur team will be in touch with you shortly to assist you with your inquiriesHowever, we do now have any records of your request for a refund for $USD and $USD.Unfortunately we do not have enough information through your Revdex.com report here to assist you.Please write in again with more details and receipts of your requestThe date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your responded to your inquiry ticket [redacted] We also escalated your request to the Accounts teamFor any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: This is an ongoing and unprofessional avoidance tactic used by this company First, you just contradicted yourselves with the comment "spam multiple tickets regarding the same issue" - Again, I only "responded" to the same ticket (#786170) multiple times and did NOT open "multiple tickets" to same issue which is "completely" within the TOS! Second, an item CANNOT and WILL NOT ever be in ones inventory if the said item is purchased with a PRESENT & ONGOING timer is in play...PERIOD, End of discussion on that point that your support refuses acknowledge! The said timer was purchased accidentally because the game keeps freezing, causing the scrolling of inventory to stop and stutter causing myself to tap on the purchase of an hr speedup with NO confirmation EVER offered as a backup so a person does NOT purchase an item they NEVER intended too- Items are only purchased and applied at that very moment by the game systemThis is an ISSUE with MANY others in their own forums, other discussion boards and in game chat! Again, I have asked numerous times for a support personnel to actually walk completely through the same exact issue and acknowledge the outcome/issue firsthand instead of avoiding it, offering generic responses and/or only placing blame on their players! Why is this??? Third, what is this "check" that you refer to??? No one ever said ANYTHING about any check or checks being cashed! I only ask for what is fair and that I earned - the gold that the game mechanics/issue stole from me! Nothing more, nothing less! Keep playing the "avoidance" game if you like or do whats professional and actually acknowledge this issue first hand, apply the gold back to my account and implement an in-game purchase confirmation!

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.Upon review of your account and reports, we have been receiving email inquiries and have responded to youTicket # [redacted] We have escalated your report again and the representative has responded to you Your cash out check will be sent at the earliest possible!Please contact our Support, we will be happy to assist you further once we have more informationFor any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have contacted their support numerous times before contacting the Revdex.com and many times sinceThey have refused to show me how my troop count went up by one million plus the 6% training bonus I have, how my appointments needed to train those troops went down by a million, yet I didn't train enough according to themThey also refuse to explain how the number they claim I trained without the training bonus is not even divisible by whole numbersThey claim I trained 942,but as can be seen in the pics, I could train 13,at a timeIf you divide those you get [redacted] which is an impossible amount of times to have trained troops since we cannot train in fractions or percents only whole numbersAlso by the pics you can tell my bulding timer did not change therefore that number of 13,per training time did notAll of my math adds up correctly none of theirs doesThey have a problem with their calculations clearlyOnce again, I had to train one million maneaters, not including a 6% training bonusI trained 1,080,in total which exceedsThat would make one million plus up to an 8% bonus, more than enoughMy appointments went down by a million as well, those are not used with the training bonus only actual troops trainedand their claimed number is impossible to have made mathematicallyIf they wish to actually investigate for a change, my player name is Helter Skelter on Fabrizio serverOne of their forum mods has since told me if I file chargebacks with my credit card company over items I paid for that were used and lost over this that rock you will permanently ban my accountHow is that legalSincerely, [redacted]