Women Place

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe just received notice from accounting that they have processed your *** payment today
We have processed your payment through Paypal.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***,
Thank you for taking the time to write in to the Revdex.com in regards to
your concerns with the RockYou controlled game Kingdoms of Camelot
We were unable to find any incoming emails regarding your reports for Kingdoms of CamelotPlease contact RockYou's Support for assistance with the email address associated with your account for a response to assist you with your requests.
***
If you are referring to Kingdoms of Camelot: Battle of the North, please contact Gaea games Community Support Here: ***
Regards,RockYou Revdex.com Support

Hello ***,Thank you for taking the time to write in about your concerns with the RockYou controlled game Kingdoms of CamelotWe can certainly understand how frustrating your concerns can be regarding your account and your Server list.After reviewing your account and the spend totals, we are showing that the account you have provided was not the account with Cities on and 415, but rather has only on itAdditionally, we are not showing that the account has been merged in any manner whatsoever.This suggests to us that you have more than one account where you have spent money and have accounts associated withIf you have a chance to write back in to our Support staff with other possible email addresses that may have been associated with your accounts, we will be more than happy to investigate further.Thank you for your continued support of our games.Regards,RockYou Revdex.com

Please see the attached spend history. Please also recognize my complaint is more regarding the in game items lost do to the glitch rather than the money spent getting them. In my opinion though, if I spend money on winning in game items, and they disappear from my inventory it is essentially the same as not receiving them at all
Regards
*** ***

Hi ***, Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo Blingo.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed
your communications with ***Your report has already been escalated to the teamWe have responded to you in the last ticket #***We will escalate your report to the team for reviewWe appreciate your patience.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have responded to your ticket ***Your recent Cash Withdrawal request has been processedYour check should arrive within the next weeksPlease be sure to cash the check soon after receiptYou will have days from the date of issue to cash the check before it expiresFor any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hello Tom, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for the inconvenienceUpon review of your account, our team and the Supervisor worked together and decided to give you back the 3x Masters Token +to your account in Domain And our team is working on this to get it fixed soon so that you will not face the same situation in the futureAlso, please accept our heartfelt apologies for all the inconveniences caused due to thisYou may need to refresh the game to see these additions to your inventory
Once again, thank you for contacting us and I hope you enjoy your time in Kingdoms of Camelot.***Yesterday 02:pm, you have confirmed receiving the item and closing this complaintIf you have any questions, please don't hesitate to contact Customer Support here: ***Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/08/18) */
Dear Ms*** ***
Thank you for writing in and allow us to look into this issue thoroughly
After a thorough investigation, our record showed that a check in the amount of $was sent to you on 8/10/It was delivered on
8/13/Please see screen shot for a detailed confirmation
Please don't hesitate to let us know if we can be of any other assistance
Thank you!
Rockyou support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they sent my check tyvm

Complaint: ***I am rejecting this response because:I have still not received my prize money this is the last response I received so am hoping I receive the 3rd week of January 2018
Your request (#***) has been updated
To review the status of the request and add additional comments, follow the link below:***
You can also add a comment by replying to this email
Sharath, Dec 14, 7:PM IST:
Hi ***Thank you for writing in!Please note your cash out prize will be sent in next month 3rd week, thank you for your patience!Kind regards,***Rockyou Support Team
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/20) */
Hi Ms*** ***,
Thank you for writing in and allow us to fully investigate this issue for you
After careful review, our system show the claim was processed yesterday (10/19/2015)However we have expedited the process and your check
in the amount of $will arrive by Monday 10/26/
Should you have any other concerns please don't hesitate to reach out
Thank you for being a loyal customer!
Rockyou support

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bakery Blitz.We apologize for any inconvenienceUpon review of your account, we see that you have been in communications with our Customer Support regarding
your stolen crystalsYour report has been escalated again and the team has reviewed your accountIt appears you never purchased anything in that specific amountWe have no traces of any purchase there as wellWe have checked through all of our tools and there is no record showing any purchasesIf by chance you are using an third party application to obtain crystals, it can either break your game or cause issues in your game which we have no control over and will not have records to show these actionsWe are unable to assist you regarding any third party application used to play your game which causes issues.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***, Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedUpon review of your account and reports, we have responded to your ticket #***
Please be
informed that there is a delay in sending out checks this month and your prize checks should be sent out by month end!
If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game City Girl Life.We apologize for any inconvenience causedUpon review of your game account, we found a support ticket where you have been in
contact with our game teamThe ticket*** has a response from our team requesting for more information from youPlease get back in touch with your Support team and they will will be able to assist you directly with your gameFor any new issues or questions, please contact us at*** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Although I appreciate their support team responding, this is exactly what they tell me every time I email themI have many responses from them stating the prize money is coming, however it never doesWhom ever the accounting is should be the ones respondingWhat upsets me the most is the fact that the accounting deptcould send me the stating I was paid in 2017, but I never received the money!! It is now going on months since I won the grand prize, and I should think the check should be mailed asap!
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiry and have responded to
you regarding this issue on May 19.Our accounts team is working on mailing you the defective checkOur records show that it was escalated in May for $and in April for $
We will update your records once we have received your documents
Once received, we will process it and approve the prizes.Please respond back to the email inquiry you mentioned in communications with *** if you are still having issuesFor any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Dragons of Atlantis.We apologize for any inconvenience causedUpon review of your account and reports, we were unable to find any transactions which could
be validated to this account you contacted us with.This player's historically had some issues with the Dragons of Atlantis gaming community and his claims are certainly not valid.There has been a minor issue with the payouts in the game for the last to days and the game team is working to fix this issueFor any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you in advance.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/11/24) */
Hi Mr***,
Thank you for writing in thru Revdex.com and allow us to investigate your issue
We are sorry for the inconvenience this has caused you
After research, our records do show you have won free months in the $Instant
Cash/Prize tournament on 11/08/The free months was applied on 11/09/Your next billing date is now 11/10/
If this is inconsistent with what you are seeing please let us know asap
We strive to respond and resolve all issues as soon as they arriveThank you for being a loyal player and see you in game
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took PurePlay fifteen (15) days before I could playI won on November but could not play until NovemberMy new billing date needs to be changed to November (not November 2016)

Initial Business Response /* (1000, 11, 2015/11/24) */
Hi Mr***,
Thank you for writing in thru Revdex.com and allow us to investigate into your case
After research with our accounting team, the balance we have on record up to August 31st, is $
We will be cutting a check
the week of November 30th, please allow processing time for the check to arrive
Don't hesitate to contact us again if you have any other issues
Thank you for your loyal support and we value your partnership with us
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 13, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Thank you for your reply
Unfortunately, I have not received any payments yet
Looking forward to hearing from you
Best regards,
***
Final Consumer Response /* (2000, 22, 2016/01/19) */
The situation finally have been solvedI would like to thank you the Rockyou staff who helped to solve it!