Women Place

Complaint: [redacted] I am rejecting this response because: you asked for player name and server, those were given as you requestedAt no point did I claim or say I would give you my personal email address, of which, is not even associated with the accountHad you bothered to look up issues with my player name and server, you would have found the complaints (plural) but that was too much effort apparentlyAs usual, anything to do with this company and their support team is nothing but ridiculousThere is no resolution because they chose to play ignorant and ignore clear problems with their system in an attempt that players just drop the issuesWhich is sad but fineSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Rock You has been saying 1-weeks since September, so not completely confident that this subject will be resolved in 1-weeks as promised I gave my address to [redacted] weeks ago, even though you already have my address, but I feel as though this is more stall tactics on your part, as several people got their money, when they only zeroed out in October, and some of the amount owing me (USD) has been dragging since September when it first got declined in PayPal I am hopeful that you will be giving me the whole amount as stated by [redacted] for $USD in the time promised this time, But I guess we will see what happens in weeks, so I do not want to close this file until I do in fact get my money, and cash the cheques that were promised to me Sincerely, [redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have responded to your inquiry ticket #We also escalated your request to the Accounts team Your reports has been set as priority.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your response in ticket # [redacted] and have escalated your report to the accounts team to distribute your check paymentFor any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: nothing has been resolved, you literly sent me the same response twice .....Sincerely, [redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game [redacted] ***.We apologize for any inconvenience causedUpon review of your account and reports, we have responded to your ticket # [redacted] .Usually upgrades will be transferred whenever a player changes their device if she\he is connected to [redacted] But in this case, upgrades are not transferredSo, we are looking into this issue.We have credited crystals and 10,coins to you and informed you to upgrade the ingredients using these resourcesWe also requested for the screenshots of other ingredients and machines which are not upgraded.If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Hello [redacted] , Thank you for taking the time to write into the Revdex.com with regards to your Prize concerns in the RockYou controlled game of Dragons of AtlantisWe take all account and Event situations seriously and will be glad to further investigate your issue with regards to the payout for the Power Challenge that took place on the 10th of October in both of your Worlds of Ultima and Drachmen After checking the date in question and the details for the Challenge that you wrote in about, we can see where your concerns lie and the issues that you are facing with the prizes and wording that you have written to us withIt appears that the Event wording was actually a graphical issue with how the prize information was displayed with regards to the prize payout for the place that you reached in the Event in question The place that you reached in the Power Challenge on October 10th was the Fifth Place Ranking out of your Server-wide prizes which would indeed make you eligible for the Diamond Tier Event PrizePlease note that this is the Fifth Rank and is thus the Fifth highest Prize Tier for this particular Power Challenge With regards to the Prizes paid out by the Diamond Tier Fifth Place Chest in question, the error with the graphical side of the Prize is the error in question that took place that you are writing in aboutAccording to the wording for this Chest, the prizes would have originally been listed as more than Forty Times more powerful and Fifty Times more valuable than the prizes listed for the Fourth Place for this Power ChallengeAside from the next Tier of Prize up from the level you reached, this Prize for the Fifth Place would have also been more than Ten Times more powerful and valuable than the First Place prizes for this Power Challenge As you can imagine, it would not be practical or sensible to pay out the prizes to the Fifth Place that far outstripped and exceeded that of the First Place Player on the Servers that you participated inWith this in mind, please also note that the Prize in question that you are concerned with would literally shatter the in-game economyAs we are sure that you would not like a completely one-sided advantage against all other players on your Server and are interested in keeping your Servers well balanced and long-lived, we hope that you realize the impact these items would have made had they remained in keeping with their original unaltered state that would have paid out massively unbalanced prizesAdditionally, we know that you would not be happy to have reached First Place only to realize that someone in Fifth Place received a far superior and massively over-powered Prize as this would have completely deterred all players who did not receive that Prize from ever participating in these types of Challenges in the future Since we know that the items included were incorrect as they were a leftover error from a previous graphical issue with a much outdated Event, the error was corrected and the proper prizes were paid out to all eligible players who participated in the Power ChallengeThese prizes were then correctly awarded to all players who reached the Tier in question and were understanding of the error that happened and understood the immense gravity that this heavily weighted Prize would have caused As a last point, we would like to thank you again for letting us know of this errorAs per our Terms of Service, the Event was corrected before payout occurred and all players were informed of this issue before such time that the in-game balance was tipped heavily and irreversible damage was done to the game world in which you all play Hopefully you will enjoy future Events and Power Challenges with an eye toward the excellent work our Game Teams do to preserve the fun and playability of our games in the futureIf you ever have any questions or concerns for the future, please do not hesitate to file a ticket with our Support staff as they take all issues and feedback very seriously and will do their best to help alleviate any concerns you have and help to shed some light on what seem to be errors in game Best Regards, RockYou Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I note that by submitting my complaint, including this response that I am representing "that it is a truthful account" of my experience with the businessI also note that Revdex.com has determined that RockYou meets Revdex.com accreditation standards, "which include a commitment to make a good faith effort to resolve any consumer complaints." I therefore surmise that RockYou and their principal, Kabam Inc, another similarly accredited company, would have also had a similarly worded important note that they are representing their account of the relevant events are truthful.In my complaint I state "No changes were made to the aforementioned advertisement prior to my Avatar's completion of the Challenge or at all throughout the period in which the advertisement appeared in game inducing players to expend their game assets in order to participate in the Competition."In response, [redacted] (the company contact), on behalf of RockYou and its principle, Kabam, states "As per our Terms of Service, the Event was corrected before payout occurred and all players were informed of this issue before such time that the in-game balance was tipped heavily and irreversible damage was done to the game world in which you all play."By stating the Event was corrected, [redacted] is alleging that I have been untruthful where I state in my complaint the Event was was not corrected "at all"I stand by my original statement that the Event was never corrected at all and regret to say that it is [redacted] on behalf of Rock You and their principal Kabam that are not being truthful when the say the Event was correctedThe Event screen wording appears in game whilst the Event is liveWhen the Event ends the Event screen in game disappears from viewHowever, a record of what the last wording for the Event was continues to exist after the Event ends until such time as it is corrected which it can be before, during or after an Event has ended at any time even weeks later although players will not see such late corrections in game because the Event is no longer displayed there and never will display there againThe record can be viewed by players online in Google's Developer Mode if you know where to look for it as a playerOn October 2015, nearly weeks after the Event had ceased displaying publicly in game and after the prizes were paid out by the automated process for payment, I accessed the record for the Event in Developer Mode to see if it had ever been corrected and saw even on that date it had notI took a screenshot of the record of the wording of the Event as it existed on that date, also showing the date and time I did thisHere is the screenshot: http:// [redacted] , I checked the same file on November to see if it had been corrected in the period [redacted] checked it or had it checked but it still remains unaltered as the following screenshot shows: http:// [redacted] see RockYou goes on to suggest "all players were informed of this issue" during the event and before payoutI do not agreeThe mechanism for such communication are in game messages sent to all players and no such message was sent to all players during the event or after itThe screenshots from my account show messages received at that time were just payouts for the previous competition that finished on October and the relevant Challenge that finished on October 2015, paid out within an hour of the conclusion of the ChallengeSee screenshots: http:// [redacted] and http://prntscr[redacted] My Ultima account is the same.Rock You's description of the Challenge's nature is also not truthfulThe Event describes the Challenge as follows:"Citizens, Enyo delights in seeing the Citizens of Atlantis strive to gain Power and glory, so she's issued a new Power Challenge across Atlantis! And this time she's decided to award the Top Power Gainer per Realm Mystic Tower Schematics! Gain 500,Power to receive: - 500k Food, Metals, Stone and Wood - Master Craftsman Chests [redacted] - Ancestral Seal - 75,Granite Ogres Gain 5,000,Power to receive (in addition to your previous prizes): - Mephitic Serpent Egg - Better Home Grants - Master Rookery Expansion - Philosopher's Stones - 250,Arctic Leviathans Gain 100,000,Power to receive (in addition to your previous prizes): - set of Megalodon Armor and Scales (Mephitic Serpent) - Chronos' Bag - Olympian Tincture Bundle - Better Estate Grants - 450,Sea Sirens Gain 2,000,000,Power to receive (in addition to your previous prizes): - Abyssal Dragon Egg - Sanctuary Clutch Chests [redacted] - Vulcan's Blessing Elites - Lineage Seals - Million Dimensional Ruiners - Million Shamans - Million Sea Sirens Gain 5,000,000,Power to receive (in addition to your previous prizes): - Abyssal Dragon Armor Chest - Enyo's Bundle [redacted] - Dominion Grants - Coral Doubloons - Million Petrified Titans - Million Volt Rangers - Million Colossal Mites [redacted] Win Building Items, Vulcan's Blessings, Blacksmith's Bundles, Estate Boxes OR Michelangelo Boxes! [redacted] Win a Heightened, Royal, Exalted, Omniscient or Legendary Sanctuary Dragon Egg! [redacted] Contains Jackpot Bundles, Master Chests, Shaman's Blessings, Celebration Chests AND Better Estate GrantsRewards for this Power Challenge will be paid out within hours of the end of the EventLimit prize per tier

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hi Jennifer, Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have responded to your ticket [redacted] Your recent Cash Withdrawal request has been processed Your check should arrive within the next weeksPlease be sure to cash the check soon after receiptYou will have days from the date of issue to cash the check before it expiresFor any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com SupportTell us why here

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Hello ***, Thank you for taking the time to write in with your concerns about your Scouts in Kingdoms of Camelot After reviewing the tickets filed to our Support Staff, it looks like the issues were all handled correctlyThe only way that Troops were removed from your account were through Attacks and DefendsPlease note that some Marches that were sent out may experience delays returning during periods of high activity Additionally, we are showing that the Agents handled the tickets that came in were following proper procedure when sending replies and contacts regarding your Scout issueIt is also important to keep in mind that we do have certain limitations in rewarding Troops back to player accounts Regards, RockYou Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) When my troops disappeared it was NOT due to losing a battle, the battle report which I screenshot and sent to them I lost zero scouts, the next report a few seconds later they were just not there, they were not killed, moved or hidden, they had just vanished, so I sent them this e-mail straight away; "Jul 26, 4:AM I was just defending a single scout when 959,412,scouts just disappeared, I've refreshed, cleared cache etc, they are gone gone gone" then a few hours later I sent this e-mail as more troops had disappeared; " [redacted] AttachmentsJul to RockYou yeahnot sure what's going on with you guys but I now have NO scouts leftin a separate incident I have now lost another 64,612,scoutsthat's well over a billion scouts in total now three other players in my alliance have also had large numbers of troops disappear (one of whom is a close friend has quit the game because of this issue as he lost over mill catapults) it seems you have a glitch, when you go into castle and change to a different selection of troops and the castle is still in "defend" mode it wipes troops off your count I read forums and this is not an isolated incident, players have contacted the Revdex.com over thisI have spent a [redacted] of a lot of time and money over the past years playing this game and feel a reasonable response should be implementedI also feel a courtesy 5mill scouts is insufficient and would class this as an insult, a billion scouts is a huge set back, it is over a months training in all cities, hours a day (assuming all cities have all cottages and I have increased population) leaving no time to train anything else so in effect will put me a month behind everybody else in my domain please find enclosed a screenshot of the reports immediately before both incidents that my scouts went missing I would be grateful if you contact me as soon as you read this, I'm pretty close to quitting the game due to the stress brought on by this issue!" these troops were not killed by a single scout, they just vanished when I switched defenses; preparing for the next incoming attackThe problem is with the switching when defending, as I explained to RockYou! RockYou then sent me a response; " [redacted] (RockYou Games) Jul 28, 4:AM Hello, Thank you for contacting us regarding Lost Scouts issueI apologize for any inconvenience causedIf you could please confirm your lord/lady name, the domain where this occurred, and the name and coordinates of the city in question, I would be more than happy to investigate this concern and assist you further Regards, [redacted] R Kingdoms of Camelot Support" I thanked them for looking into the matter and sent details for them to get into my account, I later received this reply " [redacted] R (RockYou Games) Jul 29, 3:AM Thank you for writing back with requested informationI have gone ahead and added scouts to your Imperial City If you have any other questions or concerns, please feel free to contact us we would be happy to assist you Thank you for playing Kingdoms of CamelotHave a nice day Regards, [redacted] R Kingdoms of Camelot Support" the amount that were reimbursed was million, I had lost over billion (that's half of one percent) RockYou KNOW there is a problem with the defend part of the game but are unprepared to admit it! If there wasn't they would not have placed million scouts in my city I am not asking them to put their hands in their pockets, all I want is my scouts back (and some sort of guarantees that the glitch has been repaired would be good as well) Thank you for your continued help [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Thank you again for taking the time to write back in with your thoughts and opinions about your Scout issues After reviewing the ticket that was filed through our Support site, it looks like the Agent responsible followed our Allocation Policies in place to help keep balance on Troop counts Additionally, the Agent has forwarded your information and situation to our Game Team to investigate and make sure that your account is processing actions correctly as our original investigation indicates With this being said, the Game Team is currently investigating and will reward any Troops that they find to be missing for any reason Regards, RockYou Support

Complaint: [redacted] I am rejecting this response because: telling me that my check will be sent at the earliest tells me nothingWhen will I be cashed out and have my check mailed? Sincerely, [redacted]

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo Blingo.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed your communications with our teamWe can see your last ticket # [redacted] and have responded to youWe will escalate your report to the team for reviewWe appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: [redacted] has been reported by many people other than me She repeatedly violates your rules of conduct, and boasts that you will do nothing She has called me "***", "***" ( means ***" and saif " [redacted] over and over She bullies many players, insults people every day and you do nothing Your rules of conduct do not say "ignore", they say abuse will not be tolerated Furthermore, I cannot "ignore" a player who sits at a table and immediately starts insulting people before the ignore button can even be set..Sincerely, [redacted]

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket [redacted] You are set as a priority for paymentWe also escalated your request to the Accounts teamYour payment has been processed today.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: I was under the impression that I had already given an explanation? To clarify I am unhappy that the company advertises prizes and broadly highlights the fact they contain top level, useful and sought after items However in their chance to win model I have personally experienced these chances to be below 1% from upwards of purchases on occasion and for real world monetary spend of $200- The company refuses to give details of what the drop rates should be but happily informs me they are correct This return on investment is worse than a casino and the response you received today is a copy and paste response to what I received from their own Zendesk support Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the business continues to fail to advertise the odds of winning in their "chance to win" model Furthermore the real chance to win from real world spending of in excess of $I have found to be below 1% This represents poor value for money and is in reality unfair The business's customer support is not fit for purpose and their response through you represents an almost word for word pre prepared response that I have received direct from them through their Zendesk support Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hi ***, Thanks for writing in This issue is for Kingdoms of Camelot: Battle For The North and would need to be handled through Kabam and not Rockyou Thank you! Rockyou support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) The original complaint was against Kabam, maybe the Revdex.com didn't input the correct data, so I will close this one and open a new one against Kabam Inc

Complaint: [redacted] I am rejecting this response because:There has NOT been a honest attempt made to rectify this situationThe check in the amount of $SHOULD have already been processed and mailed to me BEFORE the $This amount was originally claimed FIRST and all I keep getting from Rock You and [redacted] is the same form letters and promisesTo complete, satisfy and adhere to YOUR own TOS, rules and regulations, please pay the monies owed to me in good legal tender immediately and stop playing games with sending form letters and promises (being the same now and beginning since March 21, 2017) Payment in FULL for the two outstanding claims immediately would be most appreciated and the right thing to doThere are many many people that are not being paid and I know this must be very time consuming for someone to have to keep wasting time to write letters without giving real answersWrite checks and complete this process now pleaseThank youLet us stop wasting every ones time? How about sending me proper payments immediately? One in the amount of $and one in the amount of $and stop the nonsense?Sincerely, [redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket [redacted] We appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience causedWe have your inquiry ticket [redacted] We have investigated and researched the Mystery Boxes for drop rate accuracy and have found that it is correctly paying out the intended items at the correct rates and while we are not showing any anomalies with the drop rates we will look into this further and see what can be doneI have provided your feedback to the Team that reviews the Drops rates for the Mystery Boxes.We will escalate your ticket again for reviewPlease review again the RockYou's Terms of Service regarding your game account: [redacted] For any new issues or questions, please contact us at [redacted] * The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support