Women Place

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have processed your prize claims but have not yet sent your checkThere is currently a delay with the accounting team but you will receive your checkYour account will update with the date the check is sent once the team has resolved their delayYou will receive your checks.If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative regarding your request.Ticket ***We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 8, 2015/11/12) */
Hi ***,
Thank you for writing in through Revdex.com and allow us to fully investigate this issue for you
After research, our CS agents has already reimbursed you with 125,chipsIn addition, we have also reimbursed a total of 410,
chips due to various reasons
Please do let us know if there is anything else we can help you with
Thank you again for being a loyal and dedicated players
Regards,
Rockyou support

Complaint: ***I am rejecting this response because: this is the same reply they have already given word for word yet nothing has been done
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:this simply is not true I am still missing items months later and I want them back they were not free and what your doing is theft
Sincerely,
*** ***

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game RockYou Poker.We apologize for the inconvenience caused.Upon review of your reports, we do not see any responses to our last *** private messages to
assist you further from the RYP - Player Lounge AdminWe have been in constant contact with you in game and via *** with no response from you since: Oct 5th.All Support related requests are being removed as per the rules in the Player Lounge, these rules have been set since day 1.You have received 300,000,Chips (amounted owed was: 175,000,000Chips) on 08/This was a retro payment for the Club week you have not been paid, with an additional amount to make up for the waitYou accepted the Chips on : 2016-08-10:06:See screenshot 1a.pngYour club did not qualify for additional payments after September 2ndEither way you and your Club have been paid fairly.If you have any questions, please respond to our open messages to youRegards,RockYou Revdex.com Support

Complaint: ***I am rejecting this response because: More lies from you! I have provided proof that I had won 28's from the boss battles along with other FM & MT'sI don't have a single in my champ roomNow YOU provide proof that my 28's and other items were returnedYou won't find them because your company is known to be built on lies & scams and your customer service reps are taught to argue and lie just like you're doing now!Sincerely,*** ***

Complaint: ***
I am rejecting this response because: You have provided no proof that my account has not been blacklisted in your loot box systemI know I am blacklisted as I NEVER get any of the top drops, whereas my teammates open up less of these loot boxes and ALWAYS win.
Sincerely,
*** ***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket *** You are set as a priority for paymentWe also escalated your
request to the Accounts team.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your responded to your inquiry ticket *** ***We also escalated your request to the Accounts teamYour reports has been set as priority.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 10, 2015/09/24) */
Upon further investigation on Mr*** ***'s case we have taken appropriate steps to investigate and action on all reported players regarding Kingdoms of Camelot
We would like to take the time to let you know that no players are
exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
While we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly
Please do not hesitate to let me know if there are other questions on this matter
Thanks!
***
Initial Consumer Rebuttal /* (3000, 12, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want compensated for the prizes I missed out on, because of their cheating actionsI would like a few items of equal value that they won, deposited into my inventory on Domain 453, game name Lord ***Please deposit Master Token +24's & Forgemaster Token +17'sIts a shame I have to do this, to get the same prizes the cheaters got
Thanks!
Final Business Response /* (4000, 14, 2015/10/06) */
Hello again ***,
Thank you for taking the time to write back in with your concerns about the players you reported
At this time, we are still investigating the players in question and the Event that you have reported, we will not be able to reward any prizes from this issueWe certainly apologize for any frustration or inconvenience this may cause
Thanks for playing Kingdoms of Camelot!
Regards,
RockYou Support
Final Consumer Response /* (4200, 16, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their was cheating that went on in that event, & costed the non cheater's there honest prizes

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account we would like to inform you that the rollback restored all the items that players had used/spent in this hours window.No items were lost for any player as everything used in-game was restored to the previous days data hence even if the items were spent, it was back in their inventory after the rollback.All Boss Battle Tokens used by the player were rolled-back to his account hence no tokens were lost.Even Gems (in-game currency) if spent in this time-frame were reverted/restored to the players accounts.As for the Clariss Box which you received, it was given out to the players as a Gift and not as any sort of compensation.In addition to having all the items safely reverted to your account and receiving a Gift in the form of the Clariss Box, we have given you certain TR Unique items for the inconvenience caused.These TR Unique items are in-game items which cannot be easily gained in your regular game play.You should have received the below mentioned Uniques:Throne of the CreatorMaster of TormentCoven's PulpitTapestry of Nature's HealingMordred's SummoningLoyal SentryBanner of DivinationTable of the WarhorseTrophy of Wandering NightmaresSteelhoof's BootsSteelhoof's CloakSteelhoof's HelmSteelhoof's ShieldSo, overall, you did not lose any Boss Battle Tokens as the entire quantity was intact in your inventory after the roll-backIt appears you actually won much more valuable and high level items from the Boss Battles than what you're claiming forNone of your items have been lost.In addition, you received freebies from us in the form of the Clariss Box and Uniques.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Greetings,
Thank you for taking the time to contact us
Unfortunately it appears that the product you're referring to is not owned or Operated by KabamAs such we do not have the tools nor the support available to assist you in this matterWe suggest you either ask the Revdex.com to transfer your case
to RockYou, or contact RockYou directly through the support link we're providing below:
***
Kabam Support

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello ***,
Thank you for taking the time to write into the Revdex.com about your concerns with your Kingdoms of Camelot Scouts
After reviewing your account and the issues you were experiencing, it appears that the Agent in
charge of your tickets made the proper investigations and provided the correct compensation for your problems
With this in mind, we have restored the Troops to your account as a good faith gesture to a valued customer
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 11, 2015/11/16) */
Due to a glitch with the game I have had troops that I paid for disappear
Due to a common glitch with kingdoms of camelot that rockyou have still not resolved it is possible that all of your troops can disappear when you switch from type of troop to another while defending
I switched from a partial city defend to defending with all of my troops and because I had Flame Archers only in the initial selection when I went to a whole city defend I lost all of my Flame Archers300million in total and these troops are troops that I paid forOn asking Rockyou to return these troops they have refused.In my opinion this is robbery as I have paid for these troops and due their bad programming I have lost them
I simply want the 300million Flame Archers refunded to my account,
Final Consumer Response /* (3000, 17, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not the same complaint as before
I am not sure how many times I have to say that, why on earth are you going back to when my scouts vanished
This time round 300m of my Flame Archers vanishedTo date they have given 150m back to meI am still 150million short and in my eyes that is theftI paid for a product and the same people who sold the product have decided to take 150million back
I will not be happy until I have what I paid for
Final Business Response /* (4000, 19, 2015/11/23) */
Hello again ***,
Thank you for taking time to respond back with your Troop concerns in Kingdoms of Camelot
After reviewing your initial contact with us, we are showing that you had stated your issue as "million of (your) scouts" being removed from your cityWe apologize if that is not what you are facing an issue with in game, but is all the information that we received from your initial contact
From the secondary review of the ticket, it does appear that you have received the proper restoration of Troops to your account from this particular Troop issue
Additionally, we do not sell Troops at this time and have no plan to sell Troops in game for balance purposes as well as game dynamic purposesWe do not remove Troops from player accountsThe only methods of getting rid of Troops are through combat mechanics or through player selection actions
If you are facing issues with resolutions through Support, please feel free to continue dialogue with them to help further reach a more amicable agreement over items and actions in game
Regards,
Rockyou support

Complaint: ***I am rejecting this response because:
On 8/7/I clicked on an ad on their site as a free player, that offered a day free VIP subscription for returning Players Club Members The ad stated that a temporary charge of may appear in bank statement as a hold, but would be released within hours The very next day 8/8/this charge did appear, and the funds were never returned I gave Pureplay Poker/Rock On time to return the funds before lodging a complaint If a company offers a deal through any means and it is accepted as a free trial, then it should be a free trial At no time was I informed I was paying on 8/7/or 8/8/for a month's subscription This a clearly a bait and switch tactic, and unethical.Sincerely,*** ***

Initial Business Response /* (1000, 9, 2015/09/29) */
We have investigated thoroughly of Ms*** ***'s account and indeed confirmed that she was not able to login to our site/game
We suspect it may be due to a technical difficulty that she is unable to login
As a courtesy, we will be
refunding the amount she paid us ($on 8/13/15) back to her credit card ending in ***
We will also be offering her our free technical support with our support agent to help her troubleshoot
Please have her email us directly at ***@pureplay.com and we will be able to assist her
Thank you!
***
Initial Consumer Rebuttal /* (3000, 11, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not recieved a refund, and in the last week, I have received an automated email twice a day until yesterday telling new to update my credit card info because they have tried to charge me for another month but it was declinedtill finally I recieced an email telling me that my account has been canseled do to non paymentand I still have not spoken to a real person, or been able to log onto site
Final Business Response /* (4000, 13, 2015/10/05) */
We have attached a screen shot of our refund transactionPlease note the credit card number in the screen shotLast four digit ***, ***
One of our customer service rep will be reaching out to her shortly at this number, XXX XXX-XXXX
Please don't hesitate to let us know if there are any other concerns
Thank you!
Rockyou Support

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and have responded to you regarding this issue.Ticket #*** ***We see that your claim for the items from the chest purchased did not boost your army/troopThe screenshots you provided show that you are expecting the boost to be active while you are attackingWhereas, the boosts acquired from the chest are used while a player "Defends" and not while "Attack".The acquired items would/will boost your ability in-game while you are defending a Runic Megalith but not while you are attacking another player(Attached images SS of the boost items description and also the SS provided by your ticket).This appears to be a misunderstanding of the concept of using these acquired boostsAttached are Boost items description SS, SS from player, and additional images to explain the boost used.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I cash out again on 3/14/for the of $they can get that in the mail to

Complaint: ***
I am rejecting this response because: They are sending the same message they did last time they responded. As I previously stated, yes, they did send me a chq for USD. HOWEVER there is still a balance of USD due to me, that I was promised in January from *** due to him taking months to zero out the account. They dodged me several times saying that they sent a chq when I repeatedly emailed them asking for what amount. I knew that they would not pay the amount in full, as they make promises all the time, that they never keep. They are now saying that maybe in June, but that is unsatisfactory. In their terms of agreement, it states that the amount will be paid in weeks,, so if you go back to January when it was zeroed out, June is alot more than their week that they say. They cannot pay me via ***, and they need to send me a chq for the balance that was promised to me in January, and then several times after saying that the account would be paid in fullWHICH IS WAS NOT. They are avoiding my emails, so not sure what the next step is. I would think that Terms of agreement should be the priority, instead of suiting their timeline that they keep bouncing around on everybody that wants their money.
Sincerely,
*** ***

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we received from you through our Support Site was on Mar 03:pm.***We also do not see any new emails from you through our Game Services or VIP line as well.Upon review of your account, it appears you have not yet processed your Claim form for your $rewardI have included some instructions below to walk you through the process of claiming your prizes:Click on 'Claim Prizes' located at the top of the game lobby and a drop down menu should appear that allows you to click on 'Claim your prize'Once you have done so, an Internet Explorer browser window should pop up with a list of all your prizes that you have wonClick the green 'Claim Prize' button next to whatever prize that has yet to be claimedConfirm/Edit your information, click the 'Update' button once you are done to bring you to the prize claim affidavit.Unfortunately we do not have phone supportPlease review again our Terms and Conditions on how to contact us.***For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support