Women Place

Complaint: ***I am rejecting this response because:This response is almost word for word the same canned garbage I have been receiving from Pure Play for the last two monthsAll promises, no deliveryI will only accept a clearly printed check for the amount of $When that arrives, I will accept their responsesUntil that time, I will notCustomer service should be a priorty, not an afterthought. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: This response is the same we get from rock you support when we send in tickets about our claimI have been waiting six and a half months for my first claim which is equivalent to approx weeks and this is what Rock You has on their bingo site under the HELP section: How long will it take to receive my cash or prize?Prizes will arrive to players up to weeks after the players request has been received and approved. If you have Premium Customer Support you can expect your prize to arrive up to weeks. I have a Premium Customer Support so my first claim is about weeks past dueAnd from past experiences my next claims will end up taking the same length of time or longer. Who knows I doubt if Rock You would wait anyways near this long if they were owed so why should their fans????
Sincerely,
*** ***

Hi ***, Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiry and have responded to you regarding this issue on May Your report has been escalated again.Our accounts team is working on mailing you the defective check replacement.Our records show that it was escalated in May for $and in April for $50.We will update your records once we have received your documents (checks).Once received, we will process it and approve the prizes.Please respond back to the email inquiry you mentioned in communications with *** if you are still having issuesFor any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi*** * Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we see that your prize was processed on 9/4/We
also updated your inquiry ticket #***Your check will be send in this month's list.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hello ***, Thank you for taking the time to write in to the *** *** *** in regards to your concerns with the RockYou controlled game *** ** ***.Upon review of your account, the game team assures the drop rates are working as intendedYour same communications with Customer
Support has been resolved in this ticket: ***We have granted a courtesy of *** *** +22.If you have any questions, please don't hesitate to contact Customer Support here:***Regards,RockYou *** *** *** Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed your communications with ***Your report has been resolved on Sept16, 2017Ticket #***We stated from the above date:: You will receive your winnings via Paypal in the next few weeks.We appreciate your patience.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com SupportTell us why here

Hi*** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of CamelotWe apologize for any inconvenience causedUpon review of your game account, we found a support ticket where you have been in contact
with our game teamThe ticket*** is active and our team will be in touch with a responseYour report has already been escalated for reviewFor any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 7, 2015/08/11) */
Hello ***,
Thank you for taking the time to write in to The Godfather with your concerns about our game
We would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothly
With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly
Regards,
RockYo Support
Initial Consumer Rebuttal /* (3000, 9, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This did not address the problem in any sort of wayThis a sweep it under the rug responseI want to be reimbursed to all money paid into the gameThe game is unplayable now in its current state for new playersMy complaint had little to do with any part of your resolution which means it was not even readThis is indicative of your customer service and attitude toward your playersYou are costing your company money with these types of automated reactions
Final Business Response /* (4000, 11, 2015/08/26) */
Hello ***,
Thank you for taking the time to write back in with your feedback about your account issues and Terms of Service complaints
After carefully reviewing your account, we are not showing any issues with the account having problems
We certainly understand that these kinds of spam and TOS breaches can be irritating to playersIn the future, please feel free to send us reports so that we can continue to improve the gameIn the meantime, thank you for providing your thoughts and considerations for our game
Regards,
RockYou Support
Final Consumer Response /* (4200, 15, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is obvious you are not reading these complaints whatsoeverI will not be hushed with a brush off standardized responseMy account being reviewed for problems? That is extremely vagueIt has become obvious you care nothing of your reputation or of the players and do not wish to correspond in a manner that is acceptablePlease reread my complaint and come up with a legitimate answer that is acceptableYou are ripping people off as a company and it needs to stop

Complaint: ***
I am rejecting this response because: I was told last month that I would receive my check in 2-weeksNow this month you say it "should" be mailed this monthI want a confirmation as to what date you WILL be sending it.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Replacing Master Token 30s with Master Token 28s is not fair compensation. I did not participate in your Elite Boss Battles to win inferior prizes, I participated to win the best available upgrade tokens at the time (MT30). Then I used the tokens to upgrade items which then reverted to previous levels and the Master Tokens disappeared from my inventory. To participate in the Elite Boss Battle has cost me in the neighborhood of $200, so we are talking about a real monetary value associated with the lost items - because this glitch has been widely reported amongst players, and I have also experienced it when upgrading lower level items in the game and has gone unaddressed for months now, I believe it is your responsibility to compensate for the lost items
I do not believe that this is an unreasonable request to keep a paying customer happy. Sincerely,*** ***

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.Upon review of your account and reports, we have been receiving email inquiries and have responded to your latest email inquiry to let you know that your check has been sentTicket #***For any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have responded to your inquiry ticket #We also escalated your request to the Accounts teamYour reports has been set as priority.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***I am rejecting this response because: I did win the itemsI said above, your glitchy system is know for this problem which is all over the forums (your own forums) with this as a known issueForgemaster tokens will do nothing for meAs far as my boss battle tokensI only want my tokens put on the right domainYour rep, already said he would and has not done so.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello ***,
Thank you for taking the time to write in to the Revdex.com with your concerns regarding another player's behavior in Kingdoms of Camelot
We see that you have written in with a ticket in the past about this player
and this situationWe would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions
Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly
Thanks again for writing in and for your continued support of Kingdoms of Camelot
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RockYou has done nothing to stop the abuse and harassmentThe player in question has changed names from Tensa to Boss but it is the same user ID and the abuse continues
If they are unwilling to ban this player from the game, then a suspension of this account for a period of days would be a viable solution if and only if the next step if abuse continues is a permanent suspension of this account
Final Business Response /* (1000, 11, 2015/11/20) */
Hello again ***,
Thank you for taking the time to reach back out to us with your Player Behaviour concerns
Unfortunately, we are not able to reveal the results of any actions taken or any investigations that we perform as this would breach the Terms of Service that all players agreed to upon account creation
Rest assured that we take all reports of this nature very seriously and look into every report made through our Support staffPlease continue your excellent diligence in reporting players of this variety
Regards,
RockYou Support
Final Consumer Response /* (3000, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same canned response their customer support team has given since this startedThey have done nothing as the abuse has continuedAt a minimum, I would still like to see this player suspended with a caveat that they will be banned if the abuse continues after the suspension is done

Complaint: ***I am rejecting this response because:It is a boilerplate repetition of the prior response, which offers no resolution, only an "escalation" of your intentionsIt still fails to clarify what you require me to do in order to clear the outstanding far-past-due payments.I can only guess that I should *entirely ignore* all the assurances of your "support team" (***) that I have complied with every provision of your Terms and Conditions to receive ALL of the outstanding checks
IF I must re-initialize all of my claims - ignoring your support services - please let me know that is required
Attached is a scan of the defective $check (the only one received), which was submitted to *** and then mailed directly to your office several weeks ago.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have contacted thier support page many many times and the response to me is one of the following, no replies (case closed), a copy and paste response (case closed) or I receive very low tier in game items which no longer serve purpose so why should I continue to contact a page which does not help?Sincerely,*** ***

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.It is unfortunate to hear that your account got hackedPlease provide a receipt email you are referring to regarding your refund requestsCan
you also please provide the communication emails you are referring to? We will need proof to escalate this to assist youSince your purchase from Novup till the date the person hacked your account, you have used the in game items during that time and so that is the reason why you will not receive a refundWe will need to see a receipt of these items you are referring to to review your account furtherPlease refer to *** Forum for more assistance regarding your *** account being hacked:***Regarding War of Nations game specific issues, please don't hesitate to contact Support here with the requested receipts: ***Regards,RockYou Revdex.com Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed
your communications with SharathYour report has been resolved on Sept16, 2017Ticket #***We also received a new ticket #*** and the team will be in touch soon.We stated from the above date:: You will receive your winnings via *** in the next few weeks.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience causedWe have responded to your inquiry ticket *** We have investigated and researched the Mystery Boxes for drop rate accuracy and have found that it is correctly paying out the intended items at the correct rates and while we are not showing any anomalies with the drop rates we will look into this further and see what can be doneI have provided your feedback to the Team that reviews the Drops rates for the Mystery Boxes.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support